Sat.Jan 08, 2022 - Fri.Jan 14, 2022

Meritech: The Average SaaS Company IPO’s at $225m in ARR. And is No Longer in the Bay Area.

SaaStr

The late-stage VC firm Meritech put together its annual SaaS report here and it slices the data in a few interesting ways. A few tidbits of particular interest: 1. The average SaaS company hits $225m ARR at IPO. This was about what I expected, but I hadn’t crunched the numbers myself.

SMB 250

How to choose a SaaS management platform

IT World

The flood of remote workers at the start of the global pandemic in early 2020 had companies scrambling to find new software for communicating and collaborating with remote workers. Many turned to software-as-a-service (SaaS) options. Tech Spotlight: Hybrid Cloud.

Cloud 113
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15 Most Important Customer Support Skills with Examples

Groove HQ

We've curated the 15 most important customer support skills to help you and your team thrive in this position. The post 15 Most Important Customer Support Skills with Examples appeared first on Groove Blog

How to Hire Employees

The Daily Egg

The hardest thing to guarantee is hiring the right person for your team. It’s the biggest fear most of you have. But, The post How to Hire Employees appeared first on The Daily Egg. Operations

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Customer Preferences: How Community Can Deliver a Simplified Experience

Your customers want a simplified customer experience. Make sure you give it to them with community. Download the whitepaper to learn more!

How to Think About The Huge Expenses of Events and Tradeshows

SaaStr

Events and trade shows. They’re back, but they’re expensive. You don’t get enough booth traffic. The folks that do come by are too junior. It sucks up days at a time. The air is convention-center nasty. Too much ice cream, too much alcohol, too many almost-all-dudes parties.

More Trending

The “It Factor” in Selling Is a Myth: How to Build a Team of Top Performers

Sales Hacker

Sales leaders often label high-performing sales reps as having the “it factor.” It’s the undefinable yet undeniable secret to why they win. But believe it or not, the “it factor” in sellers is a myth and one that’s been embraced for far too long by sales leaders.

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How Correlated are the Web 2 and Web 3 Software Markets?

Tomasz Tunguz

In the last few weeks, public software company multiples have halved. As have cryptocoins. Solana and Etherum followed Snowflake and Elastic downwards. So much for the Santa Claus rally.

The Top LPs Made 95% Or Higher Returns on Venture and Private Equity in 2021

SaaStr

So every day there are more and more massive funding rounds. But where does all that money >come from<? 1/ From "Limited Partners", the ones that give VCs $ to invest. And they had an incredible year. Top endowments and LPs saw a jaw-dropping 62% (!)

Best Practices for SDR to AE Handoff

Predictable Revenue

The SDR to AE handoff is a crucial part of your outbound sales process. These tips will help you ensure a smooth transition from sales development reps to AE. The post Best Practices for SDR to AE Handoff appeared first on Predictable Revenue.

PayOps Fact Sheet

Infinicept's PayOps™ platform helps your business onboard and manage merchants so you can generate payments revenue, control your customer experience, deliver an improved product, and increase valuation.

5 Customer Success Manager Interview Questions & How to Answer Them

Totango

Being a Customer Success Manager (CSM) can be an extremely rewarding career. A CSM works hand-in-hand with customers, guiding them through the customer journey and fostering a positive connection.

The 10 best new Microsoft Teams meeting features

IT World

Over the past year or so, Microsoft has added a host of new capabilities to Teams, its chat and videoconferencing hub, focused on improving video meetings with co-workers and other colleagues. Here's a rundown of the key new features to know and how to use them.

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30+ Tough Learnings from Losing a Top Customer

SaaStr

On both SaaStr University and Twitter, we had 30+ founders, CEOs and execs share their top, tough learnings from losing one of their top customers. There are some great teachable moments here, and also some deja-vu if you’ve been through it!

SMB 232

The cloud comes down to earth

CSO Magazine

An ever-expanding universe of cloud platforms, services, and applications have become fundamental to business and IT operations

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A Strategic Guide to Community Gamification

Does creating engaged customers and impacting CS objectives sound interesting? Learn more about how gamification can help your customer success team in our free eBook.

ChurnZero’s 10 Customer Success Leaders to Watch in 2022

ChurnZero

As the demand for Customer Success surges within SaaS, so too does the need for effective leaders to spearhead this expanding function and steer its strategy and success. Over the course of the pandemic, Customer Success has cemented itself as a central business driver of growth and profit.

Supply chain, semi-conductor issues slam PC shipments

IT World

The US PC market saw its second consecutive quarter of double-digit decline during the fourth quarter of 2021, with shipments dropping 24.2% year-over-year. Worldwide PC shipments totaled 88.4

Sales 113

Dear SaaStr: When Can Angel Investors Sell Their Shares?

SaaStr

Q: Dear SaaStr: When Can Angel Investors Sell Their Shares? There’s isn’t that much “liquidity” for startup shares, but there’s more than there used to be.

Do Data Startups Command a Premium in the Fundraising Market?

Tomasz Tunguz

After writing my predictions for the year 2022 , a reader asked how I would measure if this were truly the decade of data. Good question! The market determines which sectors are in favor and which sectors aren’t.

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Payments 101 Webinar: Demystifying Payments

Speaker: Tracie Poland and Ted Vandeburg

Payments don’t have to be complicated. Whether you're exploring payments for the first time or figuring out how you might put them to work for you, this webinar recording will help you get started.

What Is Optional Product Pricing and How to Use it Successfully

Baremetrics

Optional product pricing is a pricing strategy whereby the core component of a product is sold for a basic price, and a menu of complementary services are offered for a separate fee. Users can opt into any of these additional tools as individual items.

Why not a four-day workweek?

IT World

Today, many of us think of the five-day workweek as being the way things have always been done. It’s not. It only became a standard in the United States when the labor unions got the Fair Labor Standards Act (FLSA) passed in 1938.

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The Third Wave of Migration from the SF Bay Area Is Still to Come

SaaStr

My general sense is that the overall wave of higher earners leaving CA is just underway. First to go were digital nomads, freed by distributed work. Then folks in tech without families, schools, ties, etc. Next wave of exodus from CA will take 2-3 years to fully see play out.

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Building American Dynamism

Andreessen Horowitz

Two weeks before the start of our perpetual lockdown, The New York Times columnist and Substack writer Ross Douthat released “The Decadent Society,” a survey of America’s general apathy toward building a more dynamic future.

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Compliance 101: What You Need to Know as a Payfac

This guide will help you understand what compliance means as a Payfac, what these requirements are and where they come from, so you can begin to make sense of it all.

Pricing Transformations in 2022

OpenView Labs

Welcome to the third edition of the Pricing Transformations series. This year we look back at 2021 and forward to 2022, measuring how our past predictions have stood up to another tumultuous year and laying out what you can expect in 2022. You can read the first two installments in this series here.

The trillion-hour attention economy (and where the Apple Car fits in)

IT World

It’s more than just a car, of course, and when Apple does eventually begin to sell the vehicle it is spending billions to develop, we’ll find the future of transport is as different as the future of mobile phones turned out to be with iPhone. It’s not about vehicles, it’s about attention.

Top Posts and Vids of the Week: Calendly, Zapier, Gitlab, and More!

SaaStr

Top Blog Posts This Week: Why a Great Rep Can Close 9x More Than a Poor Rep, and Even 2.5x More Than a Good Rep. 15+ of The Top Sales & Marketing Mistakes SaaS Startups Make. Pretty Much Every App With an Enterprise Edition Uses “Contact Me” Pricing.

It’s time to bring Spotify Wrapped to the workplace

ITPro

Data analytics is big business - so why aren’t more companies learning from the best

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Should Customer Marketing Align with Customer Success?

With outcomes and metrics that align directly, find out why customer success should be the foundation of a customer marketing strategy. Download the free ebook now!