Totango

FEBRUARY 10, 2021

A customer success strategy is a proactive plan for guiding your clients to outcomes that satisfy their needs. When your customers enjoy more value, your product adoption rates rise and customer retention rates go up. This promotes success for your company as well as your customers. In this guide, we’ll lay out a seven-step customer success strategy you can use to promote winning outcomes for your clients: Prioritize a culture of customer success.

Scale 84

Scale Customer Success Retention Strategy 84

Predictable Revenue

FEBRUARY 9, 2021

Congratulations! You managed to survive the twists and turns of 2020. Now it's time to figure out how to jump ahead into 2021. The post Emerging Sales Trends: 6 Keys for a Difficult 2021 appeared first on Predictable Revenue.

Trends 179

Trends Sales Revenue Management 179

OPEXEngine

FEBRUARY 9, 2021

The SaaS market is expected to reach $164.29 billion by 2022 — which means the key innovations of this business model are about to inspire even more businesses. And with more popularity comes more confusion, especially over what metrics are most important to drive the best results. We’ve done a lot of work with B2B SaaS companies, and over the years, we’ve seen a number of them struggle to get off the ground and grow quickly.

Metrics 52

Metrics SaaS Payment Features Customer Lifetime Value 52

SaaStr

FEBRUARY 6, 2021

We have bootstrapped to 10M ARR, and not necessarily by choice. I watched this live and I was reminded patience and time are key. It is still doable even in today's cloud. MailChimp and @benchestnut are inspiring. [link]. — Clint Reid (@clintverse) September 3, 2020. Bootstrapping in SaaS it isn’t that hard, per se. It happens all the time.

Sales Hiring 361

Sales Hiring Venture Capital Scale SaaS 361

Speaker: Timothy Chan, PhD., Head of Data Science

Are you ready to move beyond the basics and take a deep dive into the cutting-edge techniques that are reshaping the landscape of experimentation? 🌐 From Sequential Testing to Multi-Armed Bandits, Switchback Experiments to Stratified Sampling, Timothy Chan, Data Science Lead, is here to unravel the mysteries of these powerful methodologies that are revolutionizing how we approach testing.

Innovation

The Daily Egg

FEBRUARY 9, 2021

Asana has quickly become one of the most popular project management tools over the past several years. It’s trusted by 80,000+ organizations worldwide, including NASA, Spotify, Deloitte, GE, and The New York Times. Its simplicity is one of the many reasons why Asana is so popular. The software supports several different project management methodologies, making […].

Software Review 348

Software Review Software Management 348

Intercom, Inc.

FEBRUARY 9, 2021

It’s no secret that when it comes to support, customer expectations are higher than ever before – but how are support leaders and teams adapting to these increased demands? Our recent report showed that while 73% of support leaders say customer expectations are increasing, only 42% of them believe that they’re actually meeting those expectations. That’s a significant gap between expectations and reality – and one that it’s all too easy for your support team to fall into.

Technical Review 222

Technical Review Systems Review Customer Support Headcount 222

SaaStr

FEBRUARY 9, 2021

Few things will frustrate you more in the early days than long sales cycles on bigger deals. A great logo will come in … but they’ll talk about maybe deploying at the end of the year. Maybe. You’ll feel like you just don’t have the time for a 6, 9 or even 12 month sales cycle when you’re struggling just to put the first few points on the board.

Scale 339

Scale Sales Hiring Sales Pricing 339

The Daily Egg

FEBRUARY 12, 2021

The biggest problem a project manager (PM) needs to solve is the inconsistent nature of task management within a team. Nobody likes feeling confused—especially during work. You are probably already using tools that can help you with this. You may be leveraging project management software to alleviate headaches in your daily workflow. Or, like many […].

Management 344

Management Software 344

Predictable Revenue

FEBRUARY 11, 2021

Do you understand the concept of Revenue Operations? Jason Reichl, co-Founder of Go Nimbly, is here to explain the real impact of a good rev ops team. The post Rev Ops: The Missing Link That Will Increase Your Revenue by 26% appeared first on Predictable Revenue.

Revenue 165

Revenue 165

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Explore how integrated payment strategies impact investor and buyer evaluations. Payments are more than a feature — they’re a key to long-term success and market differentiation. They help SaaS companies offer seamless user experiences and efficient operations. Investors and strategic buyers assess these integrated payment strategies as a measure of a company's growth potential and sustainability.

Payments

Trint

FEBRUARY 8, 2021

With growing pressure to create popular content, podcast producers need more time to curate great episodes. Speed up production and get to the final cut with Trint. Bring together key soundbites, put them in order and play back easily - without using any editing software. Download the guide on how to speed up your podcast workflows.

Software 147

Software 147

SaaStr

FEBRUARY 7, 2021

When you go to hire a VP of Sales or even your first sales rep, one of the top qualifying questions I always recommend asking is if they have experience at your deal size, at your ACV (Annual Contact Value). There are very different cadences, and different skills, in closing $100 vs $1,000 vs $10,000 vs $100,000 vs $1,000,000 deals. Very different.

SMB 295

SMB Sales Hiring Scale Enterprise 295

The Daily Egg

FEBRUARY 6, 2021

Sam is a new project manager for a midsize technology firm, a new client just came on board, and Sam’s number’s just been called to organize and oversee the project. He’s an average project manager (PM) with some wins under his belt. But he’s ready for more, he’s ready to strap the seatbelt on and […]. The post How to Integrate Project Management Into Slack appeared first on The Daily Egg.

Management 328

Management Technology 328

Andreessen Horowitz

FEBRUARY 10, 2021

The way schools teach and students learn has not changed much since the broad introduction of formal schooling in the late 1800s, despite the fact that most developed countries spend around 5-6% of their GDP on education. Sure, over the … The post Investing in Labster appeared first on Andreessen Horowitz.

Investment 145

Investment Education Development 145

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Outdated or absent analytics won’t cut it in today’s data-driven applications – not for your end users, your development team, or your business. That’s what drove the five companies in this e-book to change their approach to analytics. Download this e-book to learn about the unique problems each company faced and how they achieved huge returns beyond expectation by embedding analytics into applications.

Revenue

Unbounce

FEBRUARY 11, 2021

A marketer’s job isn’t done once a visitor converts on a landing page. Far from it. Even the landing page itself has more work to do before we can start giving ourselves a high-five for scoring a conversion. And what about the leads that don’t convert? Ignore them at your own peril. As data-driven marketers, we’re keenly aware that most visitors won’t ever convert to a lead or sale.

Healthcare 145

Healthcare Advertising Engagement Data 145

SaaStr

FEBRUARY 10, 2021

Question @jasonlk @saastr to @ericsyuan @zoom_us why the #ads and billboards & the effect of brand on #sales cycle? [link] pic.twitter.com/1CuQoc2rcf. — Harry Stebbings (@HarryStebbings) January 26, 2017. If you’re selling to the enterprise, or even just anywhere in B2B, most start-ups in the first 12-18 months end up in a Conundrum.

Branding 277

Branding Scale Innovation Enterprise 277

The Daily Egg

FEBRUARY 11, 2021

Managing a project is a challenging balancing act full of potential pitfalls. When you’re coordinating deadlines, staff responsibilities, and major milestones, it’s easy to overlook an essential element. But when your next project milestones hinge on previous steps, those smaller overlooked steps can snowball, throwing your entire project off-track.

Management 325

Management 325

Neil Patel

FEBRUARY 9, 2021

What’s the problem with keyword research? Well, you have to go to an app like Ubersuggest , type in a handful of keywords to come up with a list of keywords that are worth targeting. But that is time consuming. Another approach is you go to Ubersuggest , type in your competitor’s domain, and see all the keywords they rank for. But even with this approach, you have to filter through thousands of keywords to find the good ones.

Metrics 145

Metrics Data 145

As companies strive to boost revenue, deliver customer value, and stay competitive, they are increasingly embracing the potential of usage-based pricing.

Pricing

Sales Hacker

FEBRUARY 10, 2021

Whether you need to hire dozens of sales reps in the next few months or you’re a scrappy startup and need your first three sales hires, building a business will nearly always involve hiring for sales. Although hiring is the hardest job we have to do as sales leaders, it’s certainly one of the most important tasks to get right. Hiring is also a non-revenue generating activity which some leaders make a second priority; however, this isn’t how we should approach the hiring process as it’s essential

Sales Hiring 139

Sales Hiring Sales Recruiting Interviewing Sales Enablement 139

SaaStr

FEBRUARY 12, 2021

In the early-ish days, maybe even as far as $10m-$20m in ARR, as you talk to larger prospects you’ll have a lot of “Build vs Buy” discussions. “Oh our IT team could build it.” “Or we’ll try to hack the functionality using a product we already have.” You’ll hear somewhere between a little and a lot of this until (x) you have a very well established brand and (y) an extremely feature rich product.

Engineering 274

Engineering Branding Sales Marketing 274

The Daily Egg

FEBRUARY 8, 2021

Monday.com has become one of the most popular project management solutions available. The company initially launched back in 2012 but didn’t officially acquire its first customers until two years later, in 2014. Today, 115,000+ organizations worldwide rely on Monday.com. It’s trusted by big names like Hulu, Coca Cola, Adobe, NBC, Universal, Uber, Costco, and GE. […].

Management 284

Management 284

Neil Patel

FEBRUARY 8, 2021

If you create a video that gets over 7 billion views on YouTube, you should be able to benefit in some way, right? Now, you may not have the same level of success with your content as “ Baby Shark Dance ” did (7 billion and counting is a lot), but there are still plenty of ways to monetize your YouTube videos. You put time and effort into creating great content, so now it’s time to reap the rewards.

Advertising 144

Advertising Social Media Branding Revenue 144

Advertiser: Data Robot

The buzz around generative AI shows no sign of abating in the foreseeable future. Enterprise interest in the technology is high, and the market is expected to gain momentum as organizations move from prototypes to actual project deployments. Ultimately, the market will demand an extensive ecosystem, and tools will need to streamline data and model utilization and management across multiple environments.

Generative AI

Andreessen Horowitz

FEBRUARY 7, 2021

When you hear stories about Amazon’s “invention machine” — which led to a company with not just one or two products but several successful diverse lines of … The post a16z Podcast: Amazon Narratives — Memos, Working Backwards from Release, More appeared first on Andreessen Horowitz.

Cloud 132

Cloud 132

SaaStr

FEBRUARY 8, 2021

I recently asked on Twitter when folks knew their startup had something … great. Because as a SaaS founder especially, it can be hard to know. Hard to see when you can’t be killed. Hard to see when your brand is coming into its own. I asked Todd McKinnon, founder-CEO of Okta when he really knew he had something that couldn’t be stopped, and he said $30m-$40m ARR!

CTO Hire 270

CTO Hire New CTO CTO Healthcare 270

The Daily Egg

FEBRUARY 7, 2021

Workzone is web-based software for project management. Since launching over 17 years ago, nearly 2.7 million projects have been completed using this platform. Thousands of teams across a wide range of industries and departments rely on a Workzone for project management. It’s versatile enough to accommodate the needs of organizations like Wells Fargo, DKNY, Boston […].

Software Review 274

Software Review Software Management 274

Neil Patel

FEBRUARY 12, 2021

Did you know that the average American sees over 5,000 ads per day ? That’s a tremendous amount of content to compete with, especially if you’re running a small business or a new startup. To stand out, you must clearly communicate to consumers what’s so great about your products and why they’re superior to competitor models. One strategy by which to do this is comparative advertising.

Advertising 144

Advertising Marketplace as a Service Branding Innovation 144

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If you're in the software industry grappling with integrating payments into your business model, understanding where others have stumbled can be a game-changer for your revenue goals. Discover 6 key reasons behind the struggles many face. The challenge goes beyond the technicalities of integrating a payment system; it delves into the strategic oversight of revenue shares, negotiations with payment providers, and the full exploitation of potential revenue streams.

Payments

Intercom, Inc.

FEBRUARY 10, 2021

A lot has happened in the last 12 months. The world experienced exponential change and began navigating its way towards the “new normal,” and the way that companies support and engage their customers has rapidly evolved. Here at Intercom, we doubled down on building and shipping features across our conversational support and engagement solutions that would fundamentally shift how our customers communicate with their own.

Payment Methods 104

Payment Methods Scaling Payment Solutions Payments 104

SaaStr

FEBRUARY 11, 2021

During our recent catch-up with Salesloft CEO Kyle Porter after their $1.1 Billion funding round, Kyle chatted about his latest learnings from fundraising. The top one was that pre-IPO investors are now more interested in GRR — gross revenue retention before churn — than NRR. Now why would that be? Of course, NRR is the compounding engine of growth in SaaS companies.

Scale 254

Scale Scaling Engineering Churn 254

The Daily Egg

FEBRUARY 10, 2021

Microsoft Project Management Software, also known as Microsoft Project or MS Project, is one of today’s most powerful project management tools. The software is built for experienced project managers and teams. When the conditions are right, and the software falls into proper hands, it’s an excellent way to manage various business projects. MS Project isn’t […].

Software Review 240

Software Review Software Management Business 240