The disruption in the email service is the company’s second outage in less than two weeks. Credit: Suwaree Tangbovornpichet / Getty Images Microsoft on Tuesday said it was investigating issues with collaboration suite Teams and email service Outlook as users across the globe struggled to access their emails. This marks the second such disruption in less than two weeks for Microsoft online services. “Users primarily located in the North American region attempting to access Outlook.com may be unable to send, receive, or search email,” Microsoft said in a post on its service status page. “Additional functionality such as the calendar consumed by other services such as Microsoft Teams would also be affected.” The outage, which started affecting users around 4:04 AM GMT on Tuesday, is now affecting users in other regions beyond North America, the company said. While Microsoft did not specify the affected regions beyond North America, select customers from several regions including India, UK, Israel, and Austria could be found complaining about the outage on Twitter. “Users in additional regions beyond North America may experience some residual impact due to the affected portions of infrastructure in North America,” Microsoft wrote on its service status page. However, Microsoft also claimed that users in other regions should see some gradual improvement. The company said it has been investigating the outage and that it was performing targeted restart operations on the “primarily affected infrastructure in North America in order to restore the availability of the service.” On its Microsoft 365 Status handle on Twitter, the company said it has applied targeted mitigation to the infrastructure, and early validation indicated recovery. The company said it was exploring parallel options to provide relief and will provide a new update to the situation on its service status page soon. Last month, Microsoft had to investigate a global outage affecting products and services such as Microsoft Exchange Online, SharePoint Online and OneDrive for Business along with Teams and Outlook. The two outages have come soon after the company launched a new $1.99-a-month M365 Basic subscription and announced the forthcoming release of its Microsoft Teams Premium offering. Related content news Microsoft begins to phase out ‘classic’ Teams Microsoft is encouraging Teams customers to move to the new, faster version of the collaboration app; the older version will be switched off next year. By Matthew Finnegan 03 May 2024 3 mins Microsoft Teams Collaboration Software Productivity Software news analysis Apple confirms it will open up the iPad in Europe this fall The latest efforts to comply with Europe’s Digital Markets Act mean developers can offer to side load apps to both iPhones and iPads in the EU. Apple has also taken steps to improve what it offers to smaller and non-commercial developers in the By Jonny Evans 02 May 2024 6 mins iPad Apple Mobile Apps news Udacity offers laid-off US workers free access to its courses for 30 days Sign-ups will be available over the next 30 days By Lucas Mearian 02 May 2024 4 mins Technology Industry IT Jobs IT Skills opinion Why you’ll soon have a digital clone of your own AI isn’t going to replace you at work. You will. By Mike Elgan 02 May 2024 7 mins Augmented Reality Generative AI Virtual Reality Podcasts Videos Resources Events SUBSCRIBE TO OUR NEWSLETTER From our editors straight to your inbox Get started by entering your email address below. Please enter a valid email address Subscribe