Sat.Dec 05, 2020 - Fri.Dec 11, 2020

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Sales Processes Research 2020 – Something Old, Something New

Sales Hacker

Despite the huge growth in marketing and sales automation, along with the growing popularity and acceptance of self-service sales processes, reports of the death of the salesperson are greatly exaggerated, to paraphrase Mark Twain. Higher value B2B sales still need a competent salesperson to close the deal. But how have the processes and techniques of salespeople changed in the modern world?

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Customer Success Team Accountability Gets You Closer to Your Goals

Totango

Customer Success team accountability isn’t something you just worry about figuring out later once your CS team is up and running. As a manager, when your organizational best practices and your customer’s goals align with your employee’s actions and responsibilities, you have the perfect conditions for growth. . In order to nurture this growth, customer success teams must have improved visibility to monitor progress and review customer insights.

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5 Ideal Customer Profile Mistakes That Break B2B Sales Strategies

Predictable Revenue

When running a business, you need a thorough understanding of your customers and how you can reach them effectively. Learn how to avoid some common mistakes! The post 5 Ideal Customer Profile Mistakes That Break B2B Sales Strategies appeared first on Predictable Revenue.

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Turns Out, 85% of the World Likes “Contact Me”. Even Though You Don’t.

SaaStr

I know you are probably like me. You go to a web service. What do you do? Free trial. Sign Up Now. The very, very last thing I am going to click is “Contact Me.” The last thing I want, as a web-centric small customer/user, is some sales rep selling me on some product I just want to try for 20 minutes and see if it works for me. You and I are like that.

Pricing 358
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Beyond the Basics of A/B Tests: Highly Innovative Experimentation Tactics You Need to Know

Speaker: Timothy Chan, PhD., Head of Data Science

Are you ready to move beyond the basics and take a deep dive into the cutting-edge techniques that are reshaping the landscape of experimentation? 🌐 From Sequential Testing to Multi-Armed Bandits, Switchback Experiments to Stratified Sampling, Timothy Chan, Data Science Lead, is here to unravel the mysteries of these powerful methodologies that are revolutionizing how we approach testing.

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Best Business Management Software

The Daily Egg

When you go on vacation you start with a plan, a vision of how you want your trip to be. You want to enjoy the sights, sounds, tastes, and experiences that go along with an exciting and enjoyable trip. Business management is no different! You need a structure, a plan, tools, and resources that make […]. The post Best Business Management Software appeared first on The Daily Egg.

More Trending

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How to Get The Attention of Any Decision-Maker to Expand Your Sales Within An Enterprise Account

Predictable Revenue

Troy Angrignon has sold into huge companies in every space imaginable, from IT, to state government, to Fortune 100 oil and gas. Over 25 years he has come up with some indisputable tactics on what exactly you need to do to get a meeting with any decision-maker at a large account. The post How to Get The Attention of Any Decision-Maker to Expand Your Sales Within An Enterprise Account appeared first on Predictable Revenue.

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Outbound Always Works. If You Do It Right. And You Put In The Time.

SaaStr

At @Mailchimp , US customers’ email marketing activity is up 15% since the beginning of the pandemic compared to the same time last year. Email will continue to be an effective way for entrepreneurs to connect with their audience and meet them where they are in 2021 and beyond. [link]. — Ben Chestnut (@benchestnut) November 12, 2020. These days, it can really feel like the Old Bag of Sales Tricks is starting to just not work anymore: With maybe 500x the SaaS vendors of 10 years ago, there

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Best Supply Chain Management Software

The Daily Egg

The supply and demand equation is a monster, even for mathematical geniuses. It takes advanced forecasting and situation modeling to get an estimate, with no guarantees that you’re even in the right ballpark. And the larger your business, the more challenging this gets. One of the most significant differences between thriving businesses and those struggling […].

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Top 10 Learnings from Startups to a $100M+ ARR General Manager, Linda Tong

Tom Tunguz

Recently, we welcomed Linda Tong, GM of AppDynamics to Redpoint Office Hours. This iis a summary of what we learned from that conversation. Linda’s professional journey has taken her across businesses of all sizes — from startups in hypergrowth mode to mature, multi-hundred million-dollar businesses. She started off in product marketing at Google, helping launch Google Chrome and Android.

Startup 246
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How Investors & Strategic Buyers Evaluate Integrated Payment Strategies

Explore how integrated payment strategies impact investor and buyer evaluations. Payments are more than a feature — they’re a key to long-term success and market differentiation. They help SaaS companies offer seamless user experiences and efficient operations. Investors and strategic buyers assess these integrated payment strategies as a measure of a company's growth potential and sustainability.

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Help desk metrics: Elevate your customer support with the right insights

Intercom, Inc.

Modern customers expect quick, personal, and effective service. To provide this, you must understand how your customer experience stacks up against these expectations. This is where metrics can be invaluable, giving clarity on performance, and circumventing potential issues. But with so much data to consider, how can you define the help desk metrics that matter for your team?

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If You Don’t Think You Need a VP of Product, VP of Marketing, Etc. — Then You Haven’t Worked With a Great One

SaaStr

I hear again and again from SaaS founders growing to $5m, $10m ARR or even more that they don’t need a certain VP — with the exception of a VP of Sales. That they can get away without no one in the role, or a just a junior person in marketing, in product, in success, in biz dev, etc. Basically, in SaaS, everyone “gets” that they need a VP of Sales.

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Best Lead Generation Services

The Daily Egg

In soap operas, they always have a twist and a turn in store. Think of when a main character is in a coma, attached to monitors and a machine that breathes for him. That breathing machine is his lifeline. Lead generation services are similar in the sense that If you have no leads, your business […]. The post Best Lead Generation Services appeared first on The Daily Egg.

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Building a Product-Led Growth Machine: Office Hours with GC Lionetti

Tom Tunguz

On Wednesday, December 16th at 9:00 AM PT, Redpoint Office Hours will welcome Giancarlo ‘GC’ Lionetti , the CMO of Confluent, which was founded by the original creators of Apache Kafka® and pioneered the enterprise-ready event streaming platform. GC has led the rapid expansion of Confluent’s growth, marketing and developer relations functions.

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The Big Payoff of Application Analytics

Outdated or absent analytics won’t cut it in today’s data-driven applications – not for your end users, your development team, or your business. That’s what drove the five companies in this e-book to change their approach to analytics. Download this e-book to learn about the unique problems each company faced and how they achieved huge returns beyond expectation by embedding analytics into applications.

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24 Best Ecommerce Quotes for Digital Sellers

FastSpring

Everybody likes a good quote. Whether it’s a simple self-care reminder or a cheesy line from a movie. We love reading and sharing these small snippets with one another. But as a digital seller and online business owner, sometimes you need a quote that gives you more than warm, fuzzy feelings. You need something that makes you think about your digital business in a new way, renews your motivation, and helps you be more innovative.

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Don’t Worry About Losing All Your Investors’ Money

SaaStr

In both my start-ups, I was constantly worried about losing all my investors’ money. The first time, my first start-up which we haven’t talked much about, NanoGram Devices, I mainly worried about it because I realized we’d almost never have enough capital to achieve our long-term goals. So, FBOW, we sold for $50,000,000 after 12.5 months.

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Best Contract Management Software

The Daily Egg

Two businesses offer commercial lawn care services in the same city. They both work with high-dollar clients and bring in more than enough money to keep the lights on. One business consistently increases annual revenue year after year, giving them the opportunity to hire more employees, buy better equipment, and grow exponentially. The other? Their […].

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Books That Will Make You a Better Leader and Human in 2021

Nimble - Sales

We are almost at the end of the year; and what a year it’s been. Phew! A lot of you might be thinking about setting New Year’s resolutions, creating lists of skills to work on next year, while probably also thinking about things you could gift your team members, family, and friends. In a year […]. The post Books That Will Make You a Better Leader and Human in 2021 appeared first on Nimble Blog.

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Driving Growth, Customer Satisfaction, and Retention through Usage-Based Pricing

As companies strive to boost revenue, deliver customer value, and stay competitive, they are increasingly embracing the potential of usage-based pricing.

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Why You Should Create Mobile Ads for Engagement (and Not Just Conversion)

Neil Patel

Optimizing mobile ads is a tactic in almost every business owner’s toolbox. More often than not, the CTA on those ads is asking for a conversion of some sort. Maybe it’s a purchase, a subscription, or just free trial signup. But is that all mobile ads are good for? Is that even what mobile ads are best for ? If you’re using your mobile ads to sell, sell, sell, you may be wasting a lot of your ad spend, to be honest.

Mobile 145
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The Top 10 SaaStr Posts of 2020

SaaStr

Ok the Best But Craziest Year Ever for SaaS isn’t quite over, but as it drives to a conclusion, we thought it would be worth looking back at top posts you may have missed in 2020. Let’s take a look at the Top 10 of 2020: 1. “The Era of the SaaS Decacorn is Here” That’s for sure. Many Cloud leaders grew 500% or more this year.

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Best Learning Management Systems

The Daily Egg

Schools and universities adapt to match businesses’ evolving needs and businesses continuously evolve as new educational methods emerge. It’s a non-stop back and forth that continuously evolves the way people learn, both in school and after. When you introduce our current technological revolution into the mix, you get learning management systems (LMS) that combine the […].

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Community Takes All: The Power of Social+

Andreessen Horowitz

Social Strikes Back is a series exploring the next generation of social networks and how they’re shaping the future of consumer tech. See more at a16z.com/social-strikes-back. There’s one rule of thumb that’s proven true over and over again: the … The post Community Takes All: The Power of Social+ appeared first on Andreessen Horowitz.

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Addressing Top Enterprise Challenges in Generative AI with DataRobot

The buzz around generative AI shows no sign of abating in the foreseeable future. Enterprise interest in the technology is high, and the market is expected to gain momentum as organizations move from prototypes to actual project deployments. Ultimately, the market will demand an extensive ecosystem, and tools will need to streamline data and model utilization and management across multiple environments.

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Best Online Reputation Management

Neil Patel

Disclosure: This content is reader-supported, which means if you click on some of our links that we may earn a commission. You’re already doing so much for your business. How do you successfully manage your online reputation, too? You can do it and do it well. But if you’re already managing a lot, your best bet is outsourcing it to an ORM, or an online reputation manager.

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The Channel Maturity Scale: How Do You Measure Up?

SaaStr

Now more than ever, an independent software vendor’s (ISV’s) path to profitability depends upon the strength of their go-to-market strategy. And with nearly 70% of global revenue for ISVs currently derived from third-party channel sales , no other approach to distribution ensures the exposure and revenue of the channel. But, with up to 1 million ISVs crowding the $528 billion cloud services market by 2027 , vying for the most strategic route to meet your customers’ demand depends entirely on how

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Why Does Every Small Business Need a CRM to Survive?

Nimble - Sales

Small businesses need CRM to handle operational challenges. It will help you in organizing and building better relationships via contact management. As per studies, for every dollar you invest in CRM, it brings back $8.71. No wonder 46% of sales teams are using CRM software. Before you start, here are some key CRM stats that you should […]. The post Why Does Every Small Business Need a CRM to Survive?

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Live, Social, and Shoppable: The Future of Video

Andreessen Horowitz

Social Strikes Back is a series exploring the next generation of social networks and how they’re shaping the future of consumer tech. See more at a16z.com/social-strikes-back. Over the past year, it’s become obvious (sometimes painfully so) that video consumption … The post Live, Social, and Shoppable: The Future of Video appeared first on Andreessen Horowitz.

Education 145
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6 Reasons Why Your Integrated Payments Strategy Could Fail

If you're in the software industry grappling with integrating payments into your business model, understanding where others have stumbled can be a game-changer for your revenue goals. Discover 6 key reasons behind the struggles many face. The challenge goes beyond the technicalities of integrating a payment system; it delves into the strategic oversight of revenue shares, negotiations with payment providers, and the full exploitation of potential revenue streams.

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How to Use Machine Learning to Improve Your Digital Marketing

Neil Patel

Machine learning is on the verge of transforming the marketing sector. In many ways, it’s already started. According to Gartner , 30% of companies will use machine learning in one part of their sales process by 2020. What’s more, these companies are using machine learning to get ahead of competitors by tackling some of marketing’s toughest challenges, such as personalization, instant customer support, and big data.

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Top 25 SaaStr Tweets / Short-Bites of 2020

SaaStr

We try to use Twitter, in part, as a true micro-blogging platform to share some learnings and insights in 280 characters or less. What were the top 25 Tweets of 2020, so far? Let’s take a look: Folks join startups for many reasons. Career advancement. Speed. A great boss. A great mission. Less bureaucracy. To make money. But really, it is for a sense of purpose.

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How Nimble Helps Lately to Stay on Top of Their Sales Game

Nimble - Sales

Lately is an artificially intelligent content curation platform and writing software. Lately also offers content scheduling and publishing features, but their ultimate goal is to help people to be better writers on social media. Lately is an early-stage startup that has been using Nimble since 2019. Nimble is Lately’s Ultimate Source of Truth Lauren Turow, […].