Sat.Sep 04, 2021 - Fri.Sep 10, 2021

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Dear SaaStr: Who Should Our First Head of Customer Success Report To?

SaaStr

Q: Who Should Our First Head of Customer Success Report To? Ah, who should Customer Success report to. It’s not super simple. There are generally 3 options in the early and middle days: CEO. VP of Sales (once you have one). VP of Something Else. Finance sometimes. Product sometimes. The other “business” co-founder. There are clear Pros and Cons to reporting to a VP of Sales.

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You’re Losing Inbound Leads With a Delayed Response Time — Here’s How We Reply in Under 3 Minutes

Sales Hacker

The clock starts ticking as soon as a lead engages with one of your marketing campaigns. Timing is everything. If you wait longer than five minutes to respond after engagement, your conversion rate could potentially plummet by 80%. But the average response time for B2B companies (those that bothered to reply at all) was a massive 42 hours— almost two full days.

Scale 84
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Trending Sources

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5 Easy Steps to Trademark a Business

The Daily Egg

Protecting your business from copycats and impersonators can be a challenge, especially if you’re trying to build a reputable brand. One way. The post 5 Easy Steps to Trademark a Business appeared first on The Daily Egg.

Business 308
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Why taking a consultative approach to sales works best

Predictable Revenue

A consultative approach to selling is undoubtedly the most effective way to sell, and Simeon Atkins gives us some compelling reasons why. The post Why taking a consultative approach to sales works best appeared first on Predictable Revenue.

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Beyond the Basics of A/B Tests: Highly Innovative Experimentation Tactics You Need to Know

Speaker: Timothy Chan, PhD., Head of Data Science

Are you ready to move beyond the basics and take a deep dive into the cutting-edge techniques that are reshaping the landscape of experimentation? 🌐 From Sequential Testing to Multi-Armed Bandits, Switchback Experiments to Stratified Sampling, Timothy Chan, Data Science Lead, is here to unravel the mysteries of these powerful methodologies that are revolutionizing how we approach testing.

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The Average Public SaaS Company has 35,000 Customers

SaaStr

I was recently talking with several SaaS companies that crossed certain customer count milestones. 1,000 paying customers. 5,000. 7,000 in one case. And I began to wonder: just exactly how many customers does the average public SaaS company have? The numbers make intuitive sense, but it’s helpful to see them broken about above for top SaaS and Cloud companies at < $2B ARR: The average public SaaS company has ~36,000 customers.

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The Complete Guide to Business Startup Costs

The Daily Egg

The top challenge for small business owners is cash flow and the cost of running the business is the second biggest challenge. The post The Complete Guide to Business Startup Costs appeared first on The Daily Egg.

Startup 363
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How Will We Value a Crypto Token?

Tom Tunguz

Imagine you have a dollar to invest and you can choose between two options: a public cloud service or a layer 1 blockchain. How do you decide which is more attractive? How does a token differ from equity? The answer is that tokens can act remarkably like equity if they are structured in the right way. In addition, tokens offer one benefit beyond equity: utility.

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9 Tips to Do Better at a Full VC Partner Pitch

SaaStr

Q: What actually happens in a VC pitch meeting to all the partners? Let me add one key insight to “Full Partnership” / Monday style pitches. The ones where everyone is there. Usually, these are yours to screw up. Usually, there’s already a 33%-95% chance you’ll get a term sheet if it goes well. Before you walk in the door. If your champion is senior enough, at least.

Business 202
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How digital communication has changed the world of business forever

Trint

Since the introduction of the internet, digital communication in business has evolved rapidly. From how we interact with colleagues internally to how we engage with clients and prospects, these technological advances have overhauled the world of business. It started with the introduction of email (a game-changer) and can now be seen in recent technology we take for granted, such as Zoom or Slack.

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How Investors & Strategic Buyers Evaluate Integrated Payment Strategies

Explore how integrated payment strategies impact investor and buyer evaluations. Payments are more than a feature — they’re a key to long-term success and market differentiation. They help SaaS companies offer seamless user experiences and efficient operations. Investors and strategic buyers assess these integrated payment strategies as a measure of a company's growth potential and sustainability.

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The Complete Guide to Business Name Generators

The Daily Egg

Human beings make snap judgments in as little as three to four seconds. So you can imagine how challenging it is to. The post The Complete Guide to Business Name Generators appeared first on The Daily Egg.

Business 331
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How do you know DevOps is working?

CloudGeometry

A big side effect of the world’s new focus on work from home? Collaboration delivers leverage. Those of us who do software for a living are quite fortunate. Many of the habits we’ve learned in collaboration and wrangling a distributed workforce make a difference, particularly in the new work-from-home reality of Spring 2020. Lockdown and the pandemic, to paraphrase Mike Tyson , have punched us in the face with Everything-as-a-Service.

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Cash Cash Plays the Big Party Outdoors at 2021 SaaStr Annual!!

SaaStr

We’re excited to take advantage of our 50+ outdoors acres for the 2021 SaaStrAnnual.com Sep 27-29 in so many ways! One fun way will be to have Cash Cash join us on Sep 28 100% outdoors, stretched across one of our massive outdoor stages! Grab your SaaStr Annual ticket now. Come for 5,000+ founders, VCs and execs. And 250+ speakers and braindates.

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Give your support team more input with this decision-making framework

Intercom, Inc.

Is your support team craving more involvement in decision making? There are lots of good reasons why you should try to involve your employees in decision making when possible. From improving team morale and satisfaction to getting new perspectives that can drive business growth, giving your team greater visibility and input into decisions that affect their work has benefits for everyone.

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The Big Payoff of Application Analytics

Outdated or absent analytics won’t cut it in today’s data-driven applications – not for your end users, your development team, or your business. That’s what drove the five companies in this e-book to change their approach to analytics. Download this e-book to learn about the unique problems each company faced and how they achieved huge returns beyond expectation by embedding analytics into applications.

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5 Easy Steps to Start a Pressure Washing Business

The Daily Egg

??There’s something so satisfying about pressure washing something and seeing it look like new again. But if there’s anything more enjoyable, it’s. The post 5 Easy Steps to Start a Pressure Washing Business appeared first on The Daily Egg.

Business 314
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How to Create Irresistible Copy for Your Top-of-Funnel Landing Page

Unbounce

Let’s talk about a phenomenon called “ pitch-slapping. ”. You research a product through Google and click on a relevant landing page. Before you can even learn more about the product, you get slammed with content trying to pitch you. You hardly even know what they want you to buy, let alone why you should buy it. Well, that settles it. You click the “back” button.

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Urgency Beats Discounts. And The Best Discounts Create Urgency.

SaaStr

We’ve been running an A/B test at SaaStr for 5+ years now. As the SaaStr Annual comes up, we run 2 campaigns at the end of the month. One offers 30% off tickets, “expiring Monday” The other just says “ticket prices going up on Monday.” Guess which one performs better? The latter. And it doesn’t even require a discount at all.

Pricing 190
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14 Niche Marketplaces to List Your B2C Services

Neil Patel

Consumer marketplaces are essential to connecting businesses with consumers looking for services. However, it can be hard for smaller businesses to compete with well-known brands in their market. That is where B2C niche marketplaces can help. Alongside customer choice, brand awareness and visibility are critical to business success. Niche marketplaces allow businesses to leverage the power and branding of larger platforms to reach their target audiences.

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Driving Growth, Customer Satisfaction, and Retention through Usage-Based Pricing

As companies strive to boost revenue, deliver customer value, and stay competitive, they are increasingly embracing the potential of usage-based pricing.

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The Complete Guide to Traditional Business Ideas

The Daily Egg

Many types of businesses have been around for years, traditional ideas that are tried and true. They are the ones that people. The post The Complete Guide to Traditional Business Ideas appeared first on The Daily Egg.

Business 309
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US IT job growth jumps in August; 2021 on track for record hiring levels

IT World

The job growth in the US IT industry accelerated in August, adding 25,400 positions, according to US Bureau of Labor Statistics (BLS) data reported in the latest figures from IT employment consultancy Janco Associates. That growth in IT positions comes even as the highly infectious delta variant of Covid-19 slowed overall job growth, mainly due to slowdowns in the restaurant and entertainment sectors.

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Dear SaaStr: How Can I Get Sales and Marketing to Work Better Together?

SaaStr

How can Sales and Marketing work together? The simplest way is to get sales and marketing to work together is to (x) align marketing’s #1 goal to a revenue-related “commit” that (y) sales agrees to. Your VP Sales Has a Sales Quota. Your VP Marketing Needs a Lead/Opportunity Quota. Period. | SaaStr. That marketing commits to, and reports every week to, as their #1 goals.

Marketing 181
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9 AI Tools for Successful Marketing Funnels

Neil Patel

Customer engagement has quickly become a widespread use for AI in the retail industry and beyond. With more customers expecting a hyper-personalized, real-time experience, the demand for AI technology in marketing has never been greater. It makes sense, then, that so many marketing AI tools and software are targeting the conversion funnel. From lead generation to lead nurturing to conversion, funnel AI tools help marketers improve their strategy and streamline their processes.

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Addressing Top Enterprise Challenges in Generative AI with DataRobot

The buzz around generative AI shows no sign of abating in the foreseeable future. Enterprise interest in the technology is high, and the market is expected to gain momentum as organizations move from prototypes to actual project deployments. Ultimately, the market will demand an extensive ecosystem, and tools will need to streamline data and model utilization and management across multiple environments.

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6 Easy Steps to Trademark a Phrase

The Daily Egg

If you’ve thought of a good phrase or slogan for your business, you should consider protecting that catchphrase with a trademark. Phrases. The post 6 Easy Steps to Trademark a Phrase appeared first on The Daily Egg.

Business 307
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Noteworthy technology acquisitions 2021

IT World

Amid the coronavirus, 2020 was unpredictable in more ways than anyone would have expected. But one thing that stayed fairly constant was the steady flow of mergers and acquisitions (M&A) across the tech sector. Global tech M&A deals last year totalled $634 billion, a 91.8% year-over-year increase, according to GlobalData. Among a late flurry of big deals was the $35 billion acquisition of Xilinx by Advanced Micro Devices and Salesforce's $27.7 billion acquisition of Slack. [ Further read

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SaaStr Annual 2021 Digital Day is FREE!! Sign Up Now!

SaaStr

We’re gearing up for 2021 SaaStr Annual and we already have almost 5,000 coming to the SF Bay Area! But if you can’t make it, we understand. We also have a full digital day with incredible speakers that is 100% FREE! Incredible speakers include: President Shopify. CMO Canva. CEO Neo4j. CEO Checkr. CEO mmhmm. CEO SendBird. CEO YCombinator.

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How to Edit TikTok Videos

Neil Patel

TikTok is absolutely huge right now—and will be long into the future. It has almost 100 million monthly active users in the U.S. alone, and is one of the most downloaded apps on the App Store , topping giants like YouTube, Instagram, and WhatsApp. Why has it become so popular? TikTok has boomed due to the potential for anyone to become an influencer on its platform.

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6 Reasons Why Your Integrated Payments Strategy Could Fail

If you're in the software industry grappling with integrating payments into your business model, understanding where others have stumbled can be a game-changer for your revenue goals. Discover 6 key reasons behind the struggles many face. The challenge goes beyond the technicalities of integrating a payment system; it delves into the strategic oversight of revenue shares, negotiations with payment providers, and the full exploitation of potential revenue streams.

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The Complete Guide to Business Ideas for College Students

The Daily Egg

More than ever, young people are starting businesses. We’ve long since passed the days when starting a business in college was an. The post The Complete Guide to Business Ideas for College Students appeared first on The Daily Egg.

Business 303
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How to keep your employees from joining the ‘Great Resignation’

IT World

Last week, when I wrote about the “Great Resignation,” I knew things were already bad. I mean, Gallup analysts reported almost half of America’s workers were looking for new jobs. I thought most of them were in lower-end jobs. I was wrong. According to another recent worker survey, this one by Dice , the technology job site, almost half, 48%, of employees said they are likely to find a new job…in 2021.

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Top SaaStr Posts + Videos of the Week!

SaaStr

The Top SaaStr Blog Posts This Week: 5 Interesting Learnings from Freshworks at $400,000,000 in ARR. Dear SaaStr: How Much Do Founder-CEOs Own at Time of Exit? 10+ Signs of a Mediocre Hire. 10 Marketing Tactics That Always Work for Early-Stage SaaS StartUps. A Top Customer Success Hack: Driving Up Activation Rates, ASAP. And Top 5 Videos of the Week: #1. “Ringing the Bell on Competition with Chime’s CEO Chris Britt” #2. “How to Serve Multiple Customer Segments at the Same