The first major update to Zoho’s “operating system for business” in two years adds a shared email inbox, AR remote assistance tool, retail website creation platform, and more. Credit: Zoho Zoho has expanded its Zoho One business software suite to include more than 50 apps, adding a wide range of capabilities around analytics, security management, and employee experience. The vendor launched Zoho One in 2017 with the goal of providing access to a wider range of the applications across its extensive portfolio. The app suite costs $37 per employee per month when subscriptions are purchased annually for a customer’s entire workforce; otherwise annual subscriptions are $90 per user per month. On Tuesday, Zoho added a range of apps and services to the suite. Many of these are pre-existing Zoho apps that are available in Zoho One for the first time. This includes five apps covering employee experience, productivity, and data analytics: Zoho Learn, a learning management tool; TeamInbox, a shared email inbox; Zoho Lens, an augmented reality app that enables remote assistance; DataPrep, a self-service data preparation and management tool; and Zoho Commerce, which contains components for building a retail website, accept payments, and more. Zoho Zoho Lens, the company’s augmented reality app, is now included with the Zoho One platform. There are three new services within Zoho One: Org Dictionary, a central dictionary that aids consistent spellings of terms and employee names; Work Graph, which maps interactions between employees, resources, and systems; and a mobile application management (MAM) service for managing access on a range of devices. There are also several platform enhancements, including embedded, conversational analytics; natural-language-powered enterprise search; a unified view of apps, services, and dashboards for employees; and a customizable dashboard with pre-built widgets to provide visibility across the organization. Zoho said there are now 40,000 Zoho One customers, citing growth of 60% year-on-year during the pandemic, and up from 20,000 in 2019. Zoho Zoho One offers conversational BI capabilities throughout the platform, with more than 1,500 pre-built analytics reports and dashboards. For some businesses, Zoho’s comprehensive approach to its software suite — which includes sales, marketing, HR, and finance apps, as well as productivity tools — can offer an advantage over integrating multiple point solutions, according to Holger Mueller, VP and principal analyst at Constellation Research. “Allowing enterprises to get rid of integration of best-of-breed products has always been a powerful point,” Mueller said. “As with all integrated suites, if the integration fits/works, it is great. If the functionality is not good enough, then there is integration work to do… but in general, Zoho has been above the ‘good enough’ limit consistently.” The expansion to Zoho One on Tuesday is the first major update to the suite since late 2019, when Zoho added a phone bridge system, a workflow management app, single sign-on, and a blockchain time-stamping feature for Zoho Sign. Related content feature Windows 11 Insider Previews: What’s in the latest build? Get the latest info on new preview builds of Windows 11 as they roll out to Windows Insiders. Now updated for Build 22635.3566 for the Beta Channel, released on April 26, 2024. By Preston Gralla Apr 26, 2024 251 mins Small and Medium Business Microsoft Windows 11 news Dropbox adds end-to-end encryption for team folders Dropbox this week unveiled a range of features, including security updates and key management, and the ability to co-edit Microsoft 365 documents from within the file-sharing app. By Matthew Finnegan Apr 26, 2024 3 mins Cloud Storage Collaboration Software Productivity Software feature Android versions: A living history from 1.0 to 15 Explore Android's ongoing evolution with this visual timeline of versions, starting B.C. (Before Cupcake) and going all the way to 2024's Android 15 (beta) release. By JR Raphael Apr 26, 2024 23 mins Small and Medium Business Smartphones Android news analysis The unspoken obnoxiousness of Google's Gemini improvements Google's Gemini chatbot is seeing all sorts of upgrades on Android this week, but those advancements reveal a darker underlying reality. By JR Raphael Apr 26, 2024 12 mins Google Assistant Google Android Podcasts Videos Resources Events SUBSCRIBE TO OUR NEWSLETTER From our editors straight to your inbox Get started by entering your email address below. Please enter a valid email address Subscribe