Sat.May 30, 2020 - Fri.Jun 05, 2020

We?re About To See a Lot More SaaS Debt

SaaStr

Debt for SaaS companies done right is a gift. Done wrong, it can weigh you down like an anchor. Few folks have more data than Nathan Latka and he offers up some insights on how to properly leverage up in SaaS. — ed. Good — and Bad — Types of Debt.

How to Measure Churn: Net Revenue Retention vs. Gross Revenue Retention

OPEXEngine

If your startup is a SaaS (or any other business with customers paying on a recurring subscription basis), churn is a critical metric – particularly net revenue churn and gross revenue churn – that will need constant measurement.

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The 4 types of content your subscription-based business needs for better leads

ProfitWell

Lead generation is the lifeblood of any company. It’s especially important for subscription-based businesses. Every new lead carries the potential for recurring revenue. As a business owner, one of your perpetual goals is to keep generating new and better leads. What’s the best way to do this?

How using your product data can help close more deals

Hull

On June 1-2, Userpilot hosted Product Drive , a virtual summit dedicated to learnings, best practices, and trends in product management, operations, growth, analytics, and more.

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The Best Sales Forecasting Models for Weathering Your Goals

Every sales forecasting model has a different strength and predictability method. It’s recommended to test out which one is best for your team. This way, you’ll be able to further enhance – and optimize – your newly-developed pipeline. Your future sales forecast? Sunny skies (and success) are just ahead!

Are VCs Still Investing?

Point Nine Land

The state of fundraising in the spring of 2020, in 12 simple charts At last week’s virtual SaaStr Summit I did a presentation about “Fundraising During a Pandemic”.

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Improve Your OKR Results by Focusing on the How

SaaSX

I think the biggest reason that people, and companies, don’t achieve goals is that they forget to think through HOW the goal will be achieved. . How will the goal be accomplished? Examples best illustrate the limited thinking we do when it comes to planning how we will accomplish our goals. .

Simplifying Sales Tax for SaaS in the US

Chargebee

SaaS Sales tax in the US can be complicated, to say the least. It’s no coincidence that the word ‘taxing’ means burdensome and exhausting

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6 Dos and Don?ts for Improving Your Customer Onboarding

ChurnZero

Is your customer onboarding turning into a fixer-upper? The proper upkeep and continual improvement of a home (and onboarding process) are essential to maintain its value over time. When done right, it’s a worthwhile investment that substantially increases your return.

How Important Are Happy Employees When VCs Invest?

SaaStr

Do startup investors care about how employees are treated where they invest? The reality is VCs for the most part sort of care. What I can tell you 100% for sure is one you have even a small team, VCs: Will all look at your Glassdoor ratings. This is so easy to research / see.

The North Star Playbook

Every product needs a North Star. In this guide, we will show you the metrics product managers need to tie product improvements to revenue impact. If you are looking for a more-focused, less-reactive way to work, this guide is for you.

Introducing the Talent x Opportunity Fund

Andreessen Horowitz

“Picket lines and picket signs. Don’t punish me with brutality. Talk to me, so you can see. Oh, what’s going on. What’s going on”. –Marvin Gaye.

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3 Steps to Reshape Your Sales Approach & Reopen with Confidence

Sales Hacker

The influence of COVID-19 on the marketplace and our sales operations has completely changed the business landscape, and there may be no turning back. While many things can impact a sales team, most of us have never encountered the kind of confusion created by the arrival of the pandemic.

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How to Connect with Influencers and VIPs: The Exact Email Scripts I Use

Groove HQ

Want to know how to connect with influencers and VIPs? Here are two word-for-word email scripts you can use in your outreach. How did you connect with _?” It’s a question that I get all the time.

How Long Should You Give a New Sales Rep?

SaaStr

The tough truth is from 0.5–1.5 sales cycles. Sales is tough. It’s a lot of No’s to get to a Yes. And while sales is pretty similar in SaaS at a given price point / ACV, different products are still different to sel l. A rep good at one product can fail at selling another.

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How to Choose the Best Embedded Analytics Solution to Modernize Your Application

If you are looking to modernize your application to improve competitiveness, then one of the quickest wins you can have is to embed sophisticated analytics that will wow your existing and prospective customers.

What We Can’t Reveal We Can’t Heal

Andreessen Horowitz

Just listen. A special episode of the a16z Podcast, with Shaka Senghor and Terry Brown , in conversation with a16z co-founder Ben Horowitz — given recent events around George Floyd and far beyond.

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5 Tactics To Create Accountability for Remote Sales Teams

Sales Hacker

Well before the age of coronavirus — it seems like a lifetime ago, doesn’t it? — we were seeing a steady, rapid increase in sales teams who were transitioning to remote work. And for good reason: It can benefit everyone.

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IT skills to master for a better post-pandemic job

IT World

Work environments may look dramatically different when the COVID-19 pandemic abates, and IT teams will have to continue to adjust technology services to meet the shifting needs of organizations.

The SaaS Trust Crisis with Godard Abel (Video + Transcript)

SaaStr

It’s 2020 and SaaS buyers are more skeptical and suspicious, more disbelieving, more unconvinced than they were in 2019. Or 2018. Or 2017. The situation is getting worse. The SaaS Trust Crisis is making it harder to market and sell software and services than ever before.

Why Smoking Costs Employers More Than They Realize

Your employees are smoking, and at a cost of $7,000 per year for each employee who smokes, that adds up - fast! This free report will show you how an effective cessation program pays for itself.

16 Minutes on the News #32: Section 230, Content Moderation, Free Speech, the Internet

Andreessen Horowitz

In this special “3x” episode of our news show — where we cover the headlines and tech trends, offering analysis, frameworks, explainers, and more — we cover the tricky but important topic of Section 230 of the Communications Decency Act.

The Secret Recipe to Show Extreme Value to Your New Buyer: The CFO

Sales Hacker

The post The Secret Recipe to Show Extreme Value to Your New Buyer: The CFO appeared first on Sales Hacker. Chorus Closing Marquee Partner Webinars

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Measuring the subscription economy with Zuora's Tien Tzuo

ProfitWell

*This episode was filmed prior to the occurrence of the COVID-19 pandemic. Change takes time. As a consumer, it feels like the world around us is rapidly evolving. Everyday it seems a new technological advancement is on the horizon.

The #1 Most Important Thing You Can Do With Your Leads: Implement an SLA

SaaStr

Q: “What should your sales team do with marketing qualified leads? Follow-up. There will be a lot of spirited debate between marketing + sales in the lead hand-off process. Do you have MQLs and then … SALs? Sales Accepted Leads)? Does sales get to reject leads from marketing?

Build or Buy an LMS? How to Pick the Right Solution for Your Budget

BUDGET. When it comes to picking your next LMS that six-letter word is probably the most important part of the decision-making process. So, what are your options to get the best possible eLearning solution without breaking the bank? Build it or buy it. This guide from Lambda’s eLearning experts details absolutely everything you need to consider so you can pick the perfect eLearning solution for your organization and budget.

Airbus tells quantum-computing developers what it needs from the technology

IT World

Airbus expects quantum computing to have major production, performance and efficiency benefits as the technology plays a role in its cybersecurity, aerospace and communications businesses. “We

7 Ways to Improve Your Sales & Operations Planning Process

Sales Hacker

Without the right approach and structure, sales and operations planning (S&OP) can quickly become more of a burden than an asset.

Google?s New Algorithm: Page Experience

Neil Patel

Don’t worry… your traffic hasn’t gone down (or up) because of the Page Experience algorithm update hasn’t rolled out yet. But it will in 2021 according to Google.

Check Out The Top Sessions from The New New in Venture

SaaStr

If you missed any of the sessions from SaaStr’s New New in Venture, they were pretty awesome. Catch up here on what’s really going on in venture and fundraising, right now, with everyone from Aileen Lee to Keith Rabois to The Forbes Midas List and more!

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The Product Manager's Guide to Retention

This book walks through multiple aspects of retention, including why it’s so important, how to best measure it, and how to set goals for the different stages of retention. It also provides strategies for improving retention across the customer journey.

Airbus tells quantum-computing developers what it needs from the the technology

IT World

Airbus expects quantum computing to have major production, performance and efficiency benefits as the technology plays a role in its cybersecurity, aerospace and communications businesses. “We

Why Self-Service and Product-Led Growth Won’t Replace Sales [Opinion]

Sales Hacker

Many of today’s fastest-growing software companies have something in common — their products can sell themselves. Consider your experience with Zoom, Slack, Dropbox, or others like them. You don’t need to jump through any hoops to get into the product.

9 Customer Success Strategies That Actually Scale (Plus 4 Metrics We Track)

Groove HQ

Nine real customer success strategies we use at Groove, along with templates to set them up yourself. The post 9 Customer Success Strategies That Actually Scale (Plus 4 Metrics We Track) appeared first on Groove Blog. Customer Support