Sat.Oct 23, 2021 - Fri.Oct 29, 2021

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How to Be a Customer Success Ghostbuster

Totango

What’s scarier than a ghost roaming around your attic? Being ghosted by a client – especially one that you’ve put a lot of time and effort into nurturing. There are a number of reasons why a customer may ghost you. They could simply be in the midst of a really busy period or they could have decided they just don’t like or need your product anymore. Whatever the reason, being ghosted hurts.

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3 Basic Steps to Reduce Sales Rep Turnover

SaaStr

Dear SaaStr: How do you reduce employee turnover in your sales teams? The key is a great VP of Sales combined with a very fair comp plan — and a promotion path for those that want it. First, you need a comp plan where the top reps make a lot of money. Not necessarily everyone. The “average” rep just needs to be paid market. But if the top 10% of reps make a lot of money — by closing a lot — everyone will see it’s possible.

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Inbound Vs. Outbound Sales Development

Predictable Revenue

Learn to identify the fundamental differences and merits of inbound and outbound sales development to implement them in your strategy effectively. The post Inbound Vs. Outbound Sales Development appeared first on Predictable Revenue.

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Dear SaaStr: How Do I Set the Revenue Goals for Next Year?

SaaStr

Q: Dear SaaStr: How Do I Set the Revenue Goals for Next Year? I try to model 3 overall plans for the year: C-90, C-60, and C-10 , not just for the sales team, but the whole company. The C is for “Confidence” The odds you think you can hit it, from the CEO’s perspective. The base plan, the plan I use for the overall sales and revenue goals, is the C-60 plan.

Revenue 266
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How Investors & Strategic Buyers Evaluate Integrated Payment Strategies

Explore how integrated payment strategies impact investor and buyer evaluations. Payments are more than a feature — they’re a key to long-term success and market differentiation. They help SaaS companies offer seamless user experiences and efficient operations. Investors and strategic buyers assess these integrated payment strategies as a measure of a company's growth potential and sustainability.

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Best Virtual Mailboxes Compared

The Daily Egg

Receiving mail and packages is one challenge all remote companies and entrepreneurs face. A virtual mailbox is an excellent solution for many, The post Best Virtual Mailboxes Compared appeared first on The Daily Egg.

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Why Hiring a Sales Trainer Will Help You Scale Faster

Predictable Revenue

Dr. Nadja Brow, founder of The Doyenne Agency, joined us to explain why hiring a sales trainer instead of a sales manager will help you scale your sales organization faster. The post Why Hiring a Sales Trainer Will Help You Scale Faster appeared first on Predictable Revenue.

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5 Great Marketing Sessions From SaaStr Annual 2021 with CMOs of Datadog, G2, Blackline, Marqeta and Dave Kellogg

SaaStr

Using Dave Kellogg’s “ Four Sources of Pipeline ” framework, marketing should source 60% of the pipeline for a representative enterprise software company. . In a noisy world where there are no practical barriers to creating B2B content, you need a thoughtful approach to engage your Ideal Customer Profile audience. . These sessions from SaaStr Annual 2021 provide a window into what approaches best-in-class marketers in SaaS are taking today: .

Scale 356
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Best Real Estate Software Compared

The Daily Egg

Real estate software helps generate leads, engage with potential clients, and list homes for sale. We spent hours reviewing dozens of real. The post Best Real Estate Software Compared appeared first on The Daily Egg.

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2021 SaaS Survey – Part 2

For Entrepreneurs with David Skok

This is the second part of the 2021 SaaS Survey that we conduct in partnership with KBCM. The full Survey can be downloaded in PDF form using this link. This post contains the following sections: CAC Ratios and CAC Payback Contracting and Pricing Operations and Cost Structure Valuation, Capital Efficiency and Exit Expectations Top Quartile.

SaaS 307
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The Big Payoff of Application Analytics

Outdated or absent analytics won’t cut it in today’s data-driven applications – not for your end users, your development team, or your business. That’s what drove the five companies in this e-book to change their approach to analytics. Download this e-book to learn about the unique problems each company faced and how they achieved huge returns beyond expectation by embedding analytics into applications.

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Meet the Intercom team at Web Summit 2021!

Intercom, Inc.

We’re extremely excited to connect with the tech community – in person – at Web Summit in Lisbon from November 1st to 4th. This year’s event will be especially significant, as thousands of people from across the industry gather in person after so long in remote-working isolation. We can’t wait to see old friends and make new ones. The Intercom team is looking forward to showcasing our latest features and improvements to the world’s leading Business Messenger and powerful customer sup

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The Benefits of Hiring a Stretch VP of Sales (and The Risks)

SaaStr

………………… Hiring a VP of Sales in a startup is an incredibly hard thing. It requires good instincts, luck, timing, and plenty of other things to work. Even if you hire the right person there is no guarantee your startup is going to make it. That said, it is gotten wrong a TON. And part of the problem is VP of Sales searches center too much around statements like “Jim was most recently the VP of Enterprise Sales at IBM” or “I want to introduce you to this

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Best Business Brokers Compared

The Daily Egg

Selling a business requires some specific knowledge and expertise. It’s far different from selling real estate or homes. That’s why many people. The post Best Business Brokers Compared appeared first on The Daily Egg.

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2021 SaaS Survey Results – Part 1

For Entrepreneurs with David Skok

2021 SAAS SURVEY – Part 1. For the ninth year in a row, we’re proud to work with KBCM Technology Group (formerly Pacific Crest Securities). Thank you to the readers of forEntrepreneurs who participated in taking the survey! Thank you … The post 2021 SaaS Survey Results – Part 1 appeared first on For Entrepreneurs.

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People, Passion & Perfection: The Key Ingredients for an Awesome Product

Need help launching innovative software quickly? Dive into "People, Passion, and Perfection" and unlock the secrets to building excellent products in the digital age. Fast-track your journey with Tech Accelerator: Agile and Cloud-Native for flexibility & scalability AI-powered innovation for faster results Quality at every step for a flawless user experience See real impact across industries: Healthcare: Empower patients and medical professionals with intuitive solutions Education: Transform cla

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Building a sales team in a high-growth environment

Intercom, Inc.

Getting the team right is one of the hardest parts of scaling sales. Rapid growth means you need a large, high-performing team, and you need it right now. But no sales team can afford to grow without intention. Many leads’ first meaningful interaction with your business will be a conversation with a salesperson – you have to carefully consider what kind of experience you want that to be, and who will be delivering it.

Scale 160
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Gartner Forecasts Enterprise Software Spending Increases >Another< $110 Billion in 2022

SaaStr

So in January of 2021, Gartner predicted enterprise SaaS spend would grow by a stunning 10.2% next year. Unprecedented levels of growth for business software in the enterprise. They’ve now updated that and predict an even further, and stunning, acceleration in enterprise software spend in 2022 — now up to 11.5% growth: Put differently, Gartner after surveying 2,000 CIOs i s now projecting enterprises will spend $110 billion more on enterprise software in 2022 … than they predi

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Best International Payroll Services Compared

The Daily Egg

International payroll services help companies process payroll for workers in other countries. We spent 10 days reviewing more than 15 international payroll. The post Best International Payroll Services Compared appeared first on The Daily Egg.

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2021 SaaS Survey Results – Part 2

For Entrepreneurs with David Skok

This is the second part of the 2021 SaaS Survey that we conduct in partnership with KBCM. The full Survey can be downloaded in PDF form using this link. This post contains the following sections: CAC Ratios and CAC Payback … The post 2021 SaaS Survey Results – Part 2 appeared first on For Entrepreneurs.

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How to Achieve Product-Market Fit

Speaker: Dan Olsen - Product Management Trainer and Consultant, Author, and Speaker

Everyone working on a product is trying to achieve the same goal: product-market fit. But most products fail to do so. In this webinar, product management expert Dan Olsen will share his simple but effective framework for achieving product-market fit from his book The Lean Product Playbook. He will explain his Product-Market Fit Pyramid and The Lean Product Process, a 6-step methodology that guides you through how to: Determine your target customer Identify underserved customer needs Define your

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Sharpen your support strategy with the new Conversational Support Funnel report

Intercom, Inc.

With increasing conversation volumes and mounting customer expectations, support teams need a way to ruthlessly optimize their support strategy for maximum efficiency and CSAT. Last year we announced the Conversational Support Funnel – a powerful framework to help your support team to get ahead of known problems with proactive support , automatically answer simple, repetitive queries with self-serve support , and resolve complex issues with a human touch.

Strategy 138
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30+ Founders and Execs Share Pricing and Billing Practices … That Just Weren’t Worth It

SaaStr

Q: What billing or pricing tactic have you found in the end just wasn’t worth it? “[You] have to get some sort of dollar commitment for pilots in Mid Market and Enterprise deals. 9/10 times they don’t work otherwise.” and “Something we found really effective at CoursKey, and other vSaaS businesses will likely find as well: Instead of running pilots, sign a multi-year contract but give them an opt-out after 3-6 months.

Pricing 311
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Best Direct Mail Services Compared

The Daily Egg

Direct mail services allow you to send promotional content straight to consumers’ mailboxes. We spent 15 days reviewing over 20 direct mail. The post Best Direct Mail Services Compared appeared first on The Daily Egg.

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How to Do Quarterly SEO Planning for 3x the Results

Neil Patel

Let me guess. You’re not seeing results from your SEO strategy, and you’re about one ranking away from throwing your laptop out the window. After all, you’re doing everything right. You’re publishing new content consistently. You spend hours researching keywords. You have a thorough content promotion strategy. Yet, crickets. What gives?

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6 Reasons Why Your Integrated Payments Strategy Could Fail

If you're in the software industry grappling with integrating payments into your business model, understanding where others have stumbled can be a game-changer for your revenue goals. Discover 6 key reasons behind the struggles many face. The challenge goes beyond the technicalities of integrating a payment system; it delves into the strategic oversight of revenue shares, negotiations with payment providers, and the full exploitation of potential revenue streams.

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Investing in Friends With Benefits (a DAO)

Andreessen Horowitz

The next frontier in computing, which will take shape this decade, is building apps on programmable blockchains. Programmable blockchains are interesting for the same reason that innovation on smartphones spiked after opening up development to third parties via app stores. … The post Investing in Friends With Benefits (a DAO) appeared first on Andreessen Horowitz.

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5 Interesting Learnings from Amplitude at $150,000,000 in ARR

SaaStr

Amplitude is a quiet Cloud leader that you might not have heard of — unless you are building software. There, Amplitude has become part of the core product stack for many SaaS and software leaders for product analytics. They were founded in 2011 and IPO’d ten years later in 2021 at $150,000,000 in ARR, growing 57%, and have rocketed to a $7B+ valuation. 5 Interesting Learnings: #1. 1,200 total paying customers, with 300 of them at $100k ARR and 22 at $1m ARR.

Scale 292
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Best Job Posting Sites for Employers Compared

The Daily Egg

Recruiting the perfect candidate can be a lengthy and arduous process. But using the right job posting site can ensure you promote. The post Best Job Posting Sites for Employers Compared appeared first on The Daily Egg.

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8 Key Findings from the First Annual FinOps Tech Stack Efficiency Survey Results

Sage Intacct

Companies are continually striving to improve their performance and it is important to know how you stack up to your peers. As FinOps takes a bigger role in charting the growth of a SaaS company, what are the benchmarks for what to do, and when? Sage Intacct, The SaaS CFO, and RevOps Squared conducted research throughout Summer 2021 to benchmark how recurring revenue companies managed the financial reporting process.

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Monetizing Analytics Features

Think your customers will pay more for data visualizations in your application? Five years ago, they may have. But today, dashboards and visualizations have become table stakes. Turning analytics into a source of revenue means integrating advanced features in unique, hard-to-steal ways. Download this white paper to discover which features will differentiate your application and maximize the ROI of your analytics.

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What’s Next for Creator Platforms? Learning to Sell

Andreessen Horowitz

If there’s one main idea driving excitement in the “creator economy,” it’s this: Creators with large audiences on platforms like Instagram, TikTok, Twitter, and YouTube could generate orders of magnitude increases in revenue if they had better ways to charge fans for content directly, rather than relying on ads or merch sales. A wave of. Read More.

Revenue 144
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Dear SaaStr: What is The Typical Conversion from Paid Pilot to Annual Contract in SaaS?

SaaStr

Dear SaaStr: What is The Typical Conversion from Paid Pilot to Annual Contract in SaaS? 70%+ once you are doing it right. Having said that, I’m not sure there is a “typical” number for only one reason … as you grow and scale and become a bigger player and a more established brand … you don’t need to do as many. By that I mean, most vendors once they are established flip pilots around into “opt-outs”.

Scale 273
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Best Employee Benefit Plans Compared

The Daily Egg

Offering a competitive employee benefit plan can help you to attract quality candidates, retain loyal employees, and even improve the work/life balance. The post Best Employee Benefit Plans Compared appeared first on The Daily Egg.

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