Chargebee

APRIL 15, 2020

A list of a few tried and tested features of Chargebee used by our customers at this time of crisis that can aid you too!

Revenue 116

Revenue SaaS 116

ChurnZero

APRIL 17, 2020

As we are all working from home, social distancing, and seeing once-crowded streets now nearly empty, it doesn’t take much to see that the world has drastically changed in just a few weeks due to the COVID-19 pandemic. There are a lot of unknowns and one of them related to our professional lives is how will this affect Customer Success. Today we are unveiling a new churn monster to talk about this all too real churn risk – the Black Swan.

Churn 52

Churn Payment Services Underperforming Technical Team Travel 52

SaaStr

APRIL 11, 2020

Times are tough for many of us now. What do you do, if half your customers have just gone out of business? If your growth has gone from 60% to 0% overnight? Well you can’t fix everything. And maybe — you can’t even grow your ARR. Some of you won’t be able to grow revenue at all for now. But that doesn’t mean you can’t still grow.

Revenue 295

Revenue Healthcare B2B Branding 295

Tom Tunguz

APRIL 14, 2020

Sam Jacobs created the Revenue Collective , a group of more than 1700 sales professionals at some of the fastest-growing companies. With chapters across the US, Revenue Collective has broad reach within the sales community. I’ve known Sam a long time and he’s done remarkable work with this community. Recently, Revenue Collective surveyed its members about the impact of coronavirus on businesses.

Sales Hiring 269

Sales Hiring Forecasting Sales Travel 269

Speaker: Timothy Chan, PhD., Head of Data Science

Are you ready to move beyond the basics and take a deep dive into the cutting-edge techniques that are reshaping the landscape of experimentation? 🌐 From Sequential Testing to Multi-Armed Bandits, Switchback Experiments to Stratified Sampling, Timothy Chan, Data Science Lead, is here to unravel the mysteries of these powerful methodologies that are revolutionizing how we approach testing.

Innovation

SaaStr

APRIL 14, 2020

Everyone usually gets pretty good at segmenting customers by ACV. Large, Medium and Small. Or at least by splitting up sales-driven and self-service revenue. Or enterprise vs smaller customer. And later, we often start segmenting by vertical and industry. More of you right now should be putting that aside a bit and segmenting your customers into 3 new groups: Growing.

Scale 249

Scale Sales Healthcare Retention 249

SaaStr

APRIL 16, 2020

Ok for many of you, everything since March 15 or so has been just crazy. Sometimes, terrible. Sometimes, rough. Sometimes, just crazy. But crazy. If your bookings dropped, if your churn went way up, then … it did. Things changed. Now you have the data. You know what your New Normal is like, mostly. From the past 30 days. Maybe you are only growing 20% now.

Payment Services 224

Payment Services Forecasting Churn Retention 224

OPEXEngine

APRIL 14, 2020

Whether you’re trying to retain more customers or accelerate new customer acquisition, your customer success strategy needs to start with the right performance metrics. Today, I’m taking a look at 5 of the most revealing SaaS customer success metrics – from the ever-present customer churn rate, through to your SaaS product’s viral coefficient. 1) CUSTOMER CHURN RATE.

Customer Success 64

Customer Success Metrics SaaS Churn 64

Predictable Revenue

APRIL 14, 2020

Getting started with outbound sales is an exciting time for a company, but over the past 10 years, we’ve noticed that companies beginning their outbound journey tend to all stumble in the same key areas: they don’t validate their target market, they try to manage outbound off the side of their desks, and they don’t budget for success. The post The true cost of an SDR team appeared first on Predictable Revenue.

Revenue 214

Revenue Management Sales Marketing 214

Sage Intacct

APRIL 17, 2020

Sage Intacct’s virtual Modern SaaS Finance Summit moved into its third week with a focus on managing churn and cash flow. This panel tackled issues that are especially critical right now around customer-by-customer account evaluations, automation efficiencies and billing model adjustments. You can access the video and register for other summit sessions here.

Churn 71

Churn Management Subscription Payment Features 71

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Payments

The Daily Egg

APRIL 13, 2020

Website visitor tracking can mean a lot of different things. We broke our list down into 3 common use cases—so you can find the tool you need fast. The post 14 Best Website Visitor Tracking Software Tools (By Category) appeared first on The Daily Egg.

Software 363

Software 363

SaaStr

APRIL 12, 2020

Q: What sales tactics that are taught to new salespeople bother you enough that you refuse to use them? A few that I think really do you a disservice in SaaS, especially before you have a huge brand: “Be careful of prospects that waste your time.” Yes, your time is precious in sales. But this is backwards. Almost no one wants to waste a salesperson’s time.

Sales 338

Sales Branding SaaS Business 338

Tom Tunguz

APRIL 11, 2020

Over the last decade, growth has been the winning card for startups to play. The faster the business grew, the higher its valuation. Margins didn’t matter much. Neither gross margin, nor net income margin weighed heavily on a company’s valuation unless they deviated grossly from norms. Today, runway ranks as the first consideration in evaluating a company’s strategy.

Travel 335

Travel Cloud Startup Acquisition 335

Predictable Revenue

APRIL 15, 2020

n the not so distant past, many organizations, including Predictable Revenue, had very little difficulty generating sales meetings by sending routine, cold prospecting emails. But things are rapidly changing. The post The World of Sales Development is Changing appeared first on Predictable Revenue.

Development 252

Development Sales Revenue 252

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Revenue

The Daily Egg

APRIL 14, 2020

Email marketing is one the most cost-effective and impactful marketing tactics in existence. It delivers a higher ROI than any other type of marketing strategy. If you understand how to leverage emails, your campaigns will build customer relationships and drive engagements better than any other distribution channel. But before you can start thinking about subject […].

Marketing 362

Marketing Engagement Strategy 362

SaaStr

APRIL 13, 2020

Gartner recently did a survey of 317 CFOs and finance professionals, and found the vast majority plan to permanently shift to more remote work going forward. This doesn’t mean letting their loffice eases expire. It does mean cramming more folks into the same or even less space. The one exception seems to be sales teams. Only 8% of sales leadership planned to make related changes here.

Finance 290

Finance Leadership Sales Company Culture 290

Tom Tunguz

APRIL 16, 2020

Among the most useful frameworks I’ve found to manage a company in this era is the 2×2 matrix above. This matrix answers the question: what should the company’s stance be. It also raises the question: when should it change? One could argue times like these all good opportunities to adopt a defensive posture: focus on product, limit GTM hiring, and modulate burn.

Strategy 290

Strategy Startup Venture Capital Acquisition 290

Predictable Revenue

APRIL 14, 2020

Amy discusses the context of why you should hire someone, how easy it is finding a potential hire’s digital footprint, and asking the right questions; why, how and what am I hiring for. The post Unpacking the “Why” Behind Who You Should Hire Next with Amy Volas appeared first on Predictable Revenue.

Revenue 218

Revenue 218

As companies strive to boost revenue, deliver customer value, and stay competitive, they are increasingly embracing the potential of usage-based pricing.

Pricing

The Daily Egg

APRIL 13, 2020

Every website on the Internet must be hosted on a server. The easiest way to host your site is with a web hosting service. But choosing the best web hosting provider can be complicated if you don’t know where to start. There are different types of web hosting—like shared hosting, VPS hosting, cloud hosting, and […]. The post The Best Web Hosting Services appeared first on The Daily Egg.

Cloud 353

Cloud 353

SaaStr

APRIL 14, 2020

Ok we are almost at our cap of 10,000+ attendees for the FREE SaaStrSummit on Bridging the Gap on April 22. Many of the sessions already have 5,000+ registrants or more already. Some of the newer additions you may not have seen: What It’s Really Like Selling to the Enterprise Now — With CEO of Zuora + CIOs of Zendesk and Nutanix. This should be an incredible deep-dive on the opportunities and challenges to selling into the enterprise right now.

Enterprise 256

Enterprise Sales Strategy 256

Intercom, Inc.

APRIL 14, 2020

“A team takes its tone from its leader,” says our Global Director of Customer Support Kaitlin Pettersen. When an unprecedented crisis like COVID-19 hits how do you provide your team with the guidance they need? Your support team is likely experiencing an array of unprecedented stressors right now, like tackling high conversation volumes, resolving stressed-out customers’ issues, and abruptly transitioning to working remotely.

Scale 223

Scale Leadership Customer Support Healthcare 223

Predictable Revenue

APRIL 16, 2020

How does one marry that reality – that companies are still trying to sell and grow – with the fact that society has been effectively turned upside down and prospects may not be as interested in buying? The post How to Adjust Outbound Sales to This Challenging Professional Climate with Jason Bay appeared first on Predictable Revenue.

Sales 191

Sales Revenue 191

Advertiser: Data Robot

The buzz around generative AI shows no sign of abating in the foreseeable future. Enterprise interest in the technology is high, and the market is expected to gain momentum as organizations move from prototypes to actual project deployments. Ultimately, the market will demand an extensive ecosystem, and tools will need to streamline data and model utilization and management across multiple environments.

Generative AI

The Daily Egg

APRIL 14, 2020

VPS stands for “virtual private server.” VPS hosting is a step up from shared hosting, which is typically used by new websites or smaller websites that need an entry-level plan. But as your site grows, your hosting needs will change. Switching to a VPS web hosting provider can accommodate larger websites with higher volumes of […]. The post Best VPS Hosting Services appeared first on The Daily Egg.

321

321

SaaStr

APRIL 16, 2020

Ep. 325: Carolyn Guss is VP of Corporate Marketing @ PagerDuty, the company keeping your digital operations running perfectly with their real-time operations platform. Prior to their IPO in April 2019, PagerDuty had raised funding from some of the best in the business including a16, Bessemer, Meritech, Harrison Metal and Elad Gil to name a few. As for Carolyn, prior to joining PagerDuty she spent 5 years as the GM of Method Communications San Francisco Office and before that spent time on the ot

Scale 176

Scale Underperforming Technical Team Leadership Branding 176

Tom Tunguz

APRIL 16, 2020

Among the most useful frameworks I’ve found to manage a company in this era is the 2×2 matrix above. This matrix answers the question: what should the company’s stance be. It also raises the question: when should it change? One could argue times like these all good opportunities to adopt a defensive posture: focus on product, limit GTM hiring, and modulate burn.

Strategy 173

Strategy Startup Venture Capital Acquisition 173

Groove HQ

APRIL 15, 2020

After seven years, 2,000+ customers, and growing from $0 to $290K+ in monthly revenue, I want to pull back the curtain on exactly what it takes to grow a business. Good, bad, and ugly. I almost shut the whole thing down. It was two years ago. Our business had stagnated. My head of marketing had […]. The post How to Grow Your Business: 15 Steps We Actually Took Growing to $3.5M/Year appeared first on Groove Blog.

Business 131

Business Revenue Marketing 131

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Payments

Andreessen Horowitz

APRIL 15, 2020

In the current economic crisis, businesses have been forced to make difficult decisions around resource allocation and cash flow planning. The person most critical in helping the CEO make those high-stakes calls—the CFO—is more vital than ever. Over the years, … The post The CFO in Crisis Mode: Modern Times Call for New Tools appeared first on Andreessen Horowitz.

Business 130

Business Enterprise SaaS 130

SaaStr

APRIL 11, 2020

These have been the craziest of times, both in general and certainly for IRL events. The SaaStr Annual 2020 being re-scheduled for us to Q3 was certainly something never in our expected range of issues to deal with! We appreciate all the incredible support from the SaaStr community and partners since then, as we’ve dug out from the rubble of issues from Annual and beyond.

Innovation 176

Innovation Cloud Strategy 176

Sales Hacker

APRIL 13, 2020

The cancellation of industry events from the COVID-19 crisis poses a real problem to salespeople who rely on events-based marketing. Conferences and workshops are obviously being canceled, and the associated costs are significant. In the tech sector alone, the direct losses from the cancellation of just 10 events are more than $1.1 billion. Many companies are canceling events or postponing them until after the crisis is over.

Social Media 127

Social Media Technical Review B2B Travel 127