Sat.Oct 26, 2019 - Fri.Nov 01, 2019

Product Led, but People Focused

OpenView Labs

Sometimes, the best ideas come from the most unexpected places. Deputy , for instance, was a reimagining of an in-house tool that took on a life of its own once we combined the core technology with the idea of product led growth and the power of a cloud-based platform.

6 SaaS retention strategies for sustainable growth | Profitwell


Remember the old video game SkiFree ? The idea was to ski down the hill as far as possible, avoiding all the trees and rocks and hitting all the jumps. But, inevitably, you’d end up being caught by the ravenous, unrelenting yeti.

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Woven CEO Tim Campos on how to spend your most important asset

Inside Intercom

? ? ?. Two weeks into Tim Campos’ job as the CIO at Facebook, Mark Zuckerberg’s executive assistant asked him to join the CEO for an important meeting at 8 a.m. the next morning. But when he arrived, his boss was nowhere to be found.

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Matching Price to Value: 3 Lessons in Monetization from Menlo Ventures (Video + Transcript)


SaaS is about creating long-term value for your customer, and being compensated appropriately for that value as a business. Learn actionable monetization tips from a Product/Growth operator turned VC. Want to see more content like this? Join us at SaaStr Annual 2020.

How AI Can Radically Change Your Business

AI is quickly becoming mainstream, thanks to its value-driving capabilities. Yet, even with such widespread attention, it still is one of the most misunderstood technologies out there. Here's how to make the most out of it and bring a positive change to your company.

Top 10 Resources To Help You Manage Your SaaS Sales Like a Genius


Do you want to grow your SaaS sales team and improve your processes? Here is a collection of 10 resources that will help you: . maintain healthy atmosphere in your Smarketing team, make smart choices regarding your SaaS sales model, strategy, pricing, .

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SaaS Upselling Techniques: How To Do It Right (Tips + Examples)


Prologue to SaaS upsell Three months ago when you had only 600 subscribers, you chose a pricing plan that allowed you to send emails to a maximum of 2,000 users.

Selling to bad-fit customers will kill your SaaS startup

Failing to find the right audience for your business will guarantee a startup's failure. As founders tend to be fanatical about closing their first customers and hustling their way to initial traction, they need to keep in mind that not all customers are created equal.

A Soft Miss vs. A Hard Miss in Sales


A lot of you around this time of year will have a lot riding on Q4. In many cases, hoping to end the year strong after a soft quarter or two earlier in the year. If you are going a rough patch though, it’s super important to distinguish between a Soft Miss and a Hard Miss.

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How to Identify the Spooky Opportunities in Your Pipeline


Halloween is here and there are spooky things all around us, but your sales pipeline should not be one of them. While others might be thinking of candy and costumes on October 31st, those of us who are part of the go-to-market engine are hoping we receive treats from our prospects and not tricks.

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Debt Financing Fuels Your Growth - on Your Terms. Zero Dilution.

The landscape of startup financing is changing. Learn why SaaS founders are turning to debt capital options like revenue-based financing.

The Fear of Churn


The Fear of Churn. It’s the scariest time of the year – Q4! Will your CS team end the year smiling or sobbing? Here at ChurnZero, we fear churn. And when you fear churn, you fight churn.

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How to Make the Case for Product Ops at Your Organization


By Sara Estes, Content Marketing Manager. As technology companies scale, silos emerge and processes can break down — creating the need for a dedicated function to drive alignment, communication, and efficiency across the company.

Mentors, Presenters, and Judges from Shutterstock, Upsie, and M.M.LaFleur Join the Lineup at LaunchPad Propel


On the heels of announcing h eadline speakers from Plated, The Muse, and Warby Parker, industry leading entrepreneurs from Shutterstock, Upsie, M.M.LaFleur and more have also committed to participating as mentors, presenters, and judges at the Blackstone LaunchPad powered by Techstars Propel this November. In addition to a keynote session co-hosted by Blackstone President and COO Jon Gray and Techstars co-founder and Managing Partner David Cohen, students entrepreneurs will also participate in an accelerator-style ‘mentor madness’ session. Propel attendees will learn from enlightening breakout presentations and participate in a business plan pitch competition in which the winners will receive more than $20,000 in cash and prizes. Student business competition winners will also receive an invitation to join LaunchPad Lift. Running its third cohort in the spring of 2019, Lift is a virtual, mentorship-driven program aimed at taking student-led ventures to the next level and preparing them for their next major milestone—be that launching products or services, landing sales contracts, or raising funding. Newly announced LaunchPad Propel mentors, presenters, and judges include: Clarence Bethea, Founder and CEO of Upsie and Techstars Accelerator Alum (Presenter and Pitch Competition Judge). Narie Foster, Co-Founder of M.M.LaFleur, and Entrepreneur in Residence at the MIT NYC Startup Studio (Presenter). Dan Fradin, Founder of Impact Wrap and Operating Partner of Whitecap Enterprises (Presenter). Kelly Fryer, Program Director of the Barclays Accelerator, powered by Techstars in New York (Pitch Competition Judge). Ali Goldstein Norup, Founder and CEO at kpiReady, Co-Founder of GDPRsimple, and Techstars Accelerator Alum (Presenter). Jon Oringer, Founder and CEO, Shutterstock (Pitch Competition Judge). Laura Weidman Powers, Head of Impact, Echoing Green (Pitch Competition Judge). In addition to entrepreneurs and executives, a number of Techstars Accelerator managing directors and program managers—the people who give intensive support to dozens of startups in accelerator programs each year—will be leading breakouts and mentoring students. These individuals include: . Jenny Fielding, Managing Director of Techstars NYC. Amos Schwartzfarb, Managing Director of Techstars Austin. Propel will take place November 7th and 8th in New York city. Students and schools interested in bringing the LaunchPad network to their campus can visit Accelerators Blackstone Blackstone LaunchPad Blackstone LaunchPad powered by Techstars LaunchPad LaunchPad Propel

Website Optimization Tips to Help Nonprofits Increase Online Donations During the Season of Giving

The Daily Egg

Editor’s Note: While the tips in this article are geared towards nonprofits, the strategies outlined can be used by everyone from ecommerce businesses to SaaS companies, education sites, and more.

The Ultimate 12 Step Guide For Choosing The Perfect Learning Management System

Picking the wrong LMS can cost you. Don’t settle for a disconnected, hard-to-use, expensive system that doesn’t meet your needs. Follow these 12 steps crafted by Lambda Solutions' LMS experts, and find your perfect eLearning solution!

To ABM or Not To ABM


The real question is whether you understand account-based marketing (ABM) enough to determine when is the best time to make that jump. But before we dive into the question of whether or not you should adopt ABM programs, let’s take a step back and ask ourselves: what really is ABM? . What is ABM?

Top 15+ SaaStr Shortbites of October


Our Twitter + LinkedIn feeds have really taken off, but with so many @jasonlk tweets, it can be a bit … hard to keep up. Let alone follow sometimes. So we’ll do an experiment and put together just the most favorited, the most RT’d, the most viewed SaaStr Short Bites from Twitter.


Founders from Warby Parker, Plated, and The Muse to Speak at LaunchPad Propel


Leading Student Entrepreneurs to Pitch and Meet Founder Mentors at 3rd Annual Blackstone LaunchPad powered by Techstars Convening.

A Decade Long Mac User Tries Out Windows for the First Time in 15 Years

Tom Tunguz

A few weeks ago, I installed Windows on my Mac using BootCamp. BootCamp allows you to have both operating systems on your computer at the same time and choose the one you want to use when. I was curious about Windows. So I installed it and tried to use it for a few days. Here are my impressions. Just as background, I’ve been on a Mac since I was seven and I last worked on a Windows machine in 2004. Pros of Windows. Speed: the operating system is much faster than Mac.

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Driving Discovery and Experimentation in your Organization

Speaker: Teresa Torres, Product Discovery Coach, Product Talk, David Bland, Founder and CEO, Precoil, and Hope Gurion, Product Coach and Advisor, Fearless Product LLC

If you want to build what matters, you can't move forward blindly. But to make progress, you can't let things slow to a crawl while you focus resources on gathering data. This is where continuous discovery and experimentation come in. Join Teresa Torres (Product Discovery Coach, Product Talk), David Bland (Founder, Precoil), and Hope Gurion (Product Coach and Advisor, Fearless Product) in a panel discussion as they cover how - and why - to build a culture of discovery and experimentation in your organization.

Five Tips for Building a Customer Success Team


In the customer-centered economy, your customer success (CS) team is invaluable. The team’s goal is to retain your hard-won customers and help them grow by deepening the customer relationship and ensuring they are realizing value with your product every step of the way.

SaaStr’s Podcast “Best Of Guide” Our Top 10 Podcasts of All Time


Here is our countdown to our top ten most downloaded podcasts of all time. Sometimes oldies are goodies, especially when it comes to some of our most downloaded podcasts. Not only were they popular at launch but we continue to see our subscribers go back and listen to them time and time again… Here is our countdown to our top ten most downloaded podcasts of all time. Sometimes oldies are goodies, especially when it comes to some of our most downloaded podcasts.

Remember QR Codes? They’re More Powerful Than You Think

Andreessen Horowitz

China’s mobile payment ecosystem, the largest in the world, is built upon QR codes. But that technology extends far beyond shopping to ease friction throughout daily life. On a recent trip to China, I personally interacted with QR codes … The post Remember QR Codes? They’re More Powerful Than You Think appeared first on Andreessen Horowitz. China mobile Uncategorized consumer startups messaging tech is global

Team Selling: A Tactical Approach to Winning Deals as a Team

Sales Hacker

In sales, as in life, communication is everything. However, things get a little more complicated than that when you introduce entire teams into the mix. That’s why we’ve decided to outline the tactics you can use as a team to build pipeline and expand your company base.

The Magic of Intent: Start Knowing The Goals of Your Users

Speaker: Terhi Hanninen, Senior Product Manager, Zalando, and Dr. Franziska Roth, Senior User Researcher, Zalando

It's important to know your users - what are their preferences, pain points, ultimate goals? With user research and usage data, you can get a great idea of how your users act. The tricky part is, very few users reliably act the same way every time they use your product. Join Terhi Hanninen, Senior Product Manager, and Dr. Franziska Roth, Senior User Researcher at Zalando, as they explain how they were able to reach a new level of user understanding - by taking their user research and segmenting their users by point-in-time intent. You'll leave with a strategy to change how your product team, and organization at large, understands your users.

Churn management 101: Top strategies for managing churn


Most SaaS companies approach churn management all wrong. They spend huge amounts of money and time getting customers in the door but don't think about addressing churn until it becomes a major problem. By that point, it’s already too late.

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In business, have you ever intervened to try to prevent a colleague from being fired? What happened?


I did. I had a co-founder who fired my other co-founder without telling me. The early days are always tough. We’d lauched, with only a small fraction of the traction we’d anticipated. Who’s fault was it? The engineer who built a not-good-enough product? The marketer who didn’t market well enough?

Introducing the Enterprise Newsletter

Andreessen Horowitz

If you like this newsletter, make sure you subscribe ; otherwise, you won’t hear from us next month. This is a16z’s newsletter for all things enterprise and B2B.

Sales Negotiation: How to Navigate the Gives/Gets for a Win-Win

Sales Hacker

When it comes to negotiation, the goal isn’t a win… What you want is a win-win. True negotiations are all about coming to a mutual agreement on something where both parties feel like they got something out of the deal.

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Encouraging Innovation in an Established Product Culture

Speaker: Richard Cardran, Chief Creative Officer and VP Strategy, HIA Technologies

Innovation is both a process and an outcome. The best way to begin innovating your products is by innovating your internal process. We'll explore the challenges, solutions, and hands-on techniques for becoming a successful "agent of change" within a well-established product culture. We'll examine the importance of UX and user-centric feature analysis, the adaptation of Agile Methodologies to the creative process, as well as a way to drive successful culture change for setting expectations and winning approvals with cross-functional stakeholders. Innovation and Leadership go hand in hand. Join Richard Cardran, Chief Creative Officer and VP Strategy, HIA Technologies, as we assess some case studies to see how to lead with a clear strategy well-defined tactics, and an unbiased understanding of the fundamental question: "why are you innovating?"