Sat.Aug 14, 2021 - Fri.Aug 20, 2021

25 Proven Ideas to Lower Churn from Brex, Sendbird, ServiceNow, and More

SaaStr

We put out a call on Twitter the other day for folks’ best tips on what has really lowered churn for them this year. A few of the best: “Hire more relationship managers. Customers care about relationships, and nothing replaces a human available to help whenever you need something.”

Churn 257

How to Scale Your eLearning Business With Subscription Billing Software

Chargebee

There's an enormous growth opportunity for e-learning businesses all over the world. This article will explore the current state of the e-learning landscape, the challenges, and four growth strategies for e-learning businesses

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Customer Success vs. Customer Support: Defining Role Boundaries

ChurnZero

If you work in Customer Success, then you’ve likely experienced the challenges of customers reaching out to you for their support-related needs – whether it’s technical troubleshooting or resetting a password.

How to Create a Payroll Budget

The Daily Egg

Companies use payroll budgets to forecast salary expenses for the coming year. These budgets also include related expenses such as federal payroll. The post How to Create a Payroll Budget appeared first on The Daily Egg. Operations

5 Things You Always Wanted to Know About Automating Data Science, But Never Asked!

Speaker: Judah Phillips, Co-CEO and Co-Founder, Product & Growth at Squark

Automating the sophisticated, complex aspects of data science is now simple with the no-code platform Squark. Judah Phillips, the co-CEO & co-Founder of Squark answers the 5 Things You Always Wanted to Know About Automating Data Science, but Never Asked!

Dear SaaStr: Have All the Good SaaS Ideas Been Built?

SaaStr

Dear SaaStr: Have All the Good SaaS Ideas Been Built? Sort of, but it’s OK. What software can do in each category keep evolving, and getting more sophisticated, and more specialized.

SaaS 281

More Trending

The Secret to Recruiting Quickly and Retaining Your People

Tomasz Tunguz

There’s a simple secret to hiring quickly and building a strong team. Invest in great managers early. Let’s compare the organizational chart of two different startups. On the left, the startup is flat. There is a single leader, with a handful of individual contributors.

Recooty Review

The Daily Egg

When organizations struggle with tracking job applicants as they move through the hiring process, recruiting software can help. Recooty delivers an easy-to-use. The post Recooty Review appeared first on The Daily Egg. Operations

5 Interesting Learnings from Coupa at $700,000,000 in ARR

SaaStr

Coupa is one of our favorite enterprise SaaS leaders at SaaStr, and one more folks should know about. It dominates the enterprise segment of a huge space — Spend Management — and completely eclipsed its predecessor, SAP/Ariba, which was an early SaaS leader.

SMB 251

5 Things You Should Be Doing to Increase Your Sales Productivity

Predictable Revenue

5 key pieces of advice by Jay Mount (CEO of basix.ai) to help team leaders increase their sales productivity, without reducing morale. The post 5 Things You Should Be Doing To Increase Your Sales Productivity appeared first on Predictable Revenue. Blog Sales & Marketing Strategies

Sales 169

A Recruiter’s Guide To Hiring In 2021

With vaccination rates rising, consumers spending more money, and people returning to offices, the job market is going through a period of unprecedented adjustment. As the New York Times observed, “It’s a weird moment for the American economy.” And recruiting professionals are caught in the middle. To make the most of this disruption, you need to understand the economic drivers, develop a strong strategy for unearthing valuable talent, and use the latest tech tools to get the job done. Read this guide to get your recruiting practice ready to thrive in the new normal.

How We Use Activity-based Sequences to Reduce Churn

Sales Hacker

If you’re lucky, customers tell you when they’re unhappy. But most of them don’t. Instead, they hold onto problems until they’re ready to churn. By then it’s too late to win them back. They’re already gone. Good retention relies on your ability to get in front of the problem.

Churn 94

The Complete Guide to Human Resources Jobs

The Daily Egg

Looking to start or advance your career in human resources? Fortunately for you, there are dozens of HR jobs to consider. The post The Complete Guide to Human Resources Jobs appeared first on The Daily Egg. Operations

230
230

What’s the “Right” CAC These Days? The One You Can Afford

SaaStr

It’s too long if you are bootstrapped (you don’t have a year) and too short if funded and NRR > 100%. — Jason BeKind Lemkin (@jasonlk) August 19, 2021. There are two great SaaS companies I’m working with right now. Both have a sales-driven process, selling to SMBs.

Churn 234

Freemium Onboarding: How to Convert Free Users into Paying Customers

Totango

Freemium onboarding forms a critical stage in users’ path to becoming paying customers. The email sequences you use to onboard freemium users can directly determine whether they upgrade to premium buyers or they become inactive users.

2021 Dresner Advisory Services Business Intelligence Market Study

Every year Dresner reviews the state of the BI market as it stands today. This 12th annual report breaks down customer perceptions of BI and how well each vendor performs. See for yourself how all the major BI vendors stack up.

What’s Next for Your Tech? Get the 2021 Sales Stack Report

Sales Hacker

This article is only 239 words. Because you’re not here for me. You’re here for the insights from our 2021 sales stack report. . (In In fact, if you want you can skip the rest of this and head right to the report. I won’t be offended.).

The Complete Guide to Human Resources Salary

The Daily Egg

How much money can you make in human resources? What’s the average salary in HR? This in-depth guide will answer these common. The post The Complete Guide to Human Resources Salary appeared first on The Daily Egg. Operations

231
231

Dear SaaStr: I’m Bootstrapped. How Can I Afford to Hire Any VPs?

SaaStr

Q: When should a bootstrapped startup hire a (CFO, COO, CMO)? How can a CEO hire those C-level positions for the first time as a CEO and entrepreneur? What skills should he or she look for? Here are some rough rules: You want a VP of Everything (Sales, Marketing, Product, Eng) by about $1m-$2m ARR.

SaaS 234

How to Import, Augment, and Segment Customers in Baremetrics

Baremetrics

Baremetrics makes it easy to understand customer data and make data-driven decisions. This article will walk you through the process of importing, augmenting, and segmenting customer data to get the insights you’re looking for.

Churn 87

Reaching Unreachable Candidates

Speaker: Patrick Dempsey and Andrew Erpelding of ZoomInfo

What is ZoomInfo for Recruiters? Find and connect with the right talent to fill roles fast with more data, basic search, advanced search, candidate and company profiles, and export results. Watch this On-Demand Webinar today to see how ZoomInfo for Recruiters can work to get your talented candidates results.

PODCAST 174: Mastering Sales Expression with Tom Stern

Sales Hacker

In this episode of the Sales Hacker podcast, we have Tom Stern , President at Stern Executive Search and author of Fear Less, Sell More. Join us for a fantastic (and humorous) conversation about sales expression, the deliberate use of the voice as an instrument to create a human connection.

Sales 85

The Complete Guide to Payroll Compliance

The Daily Egg

Payroll is one of the most important parts of your company. If you don’t have a system established for how to pay. The post The Complete Guide to Payroll Compliance appeared first on The Daily Egg. Operations

231
231

Can’t Make SaaStr Annual IRL This Year? It’s Time to Book FREE Digital Day Sessions!!

SaaStr

SaaStr Annual 2021 is back and better than ever this year in the SF Bay Area — 100% outdoors, 100% vaccinated, 100% tested, and 100% awesome. But many of you can’t make the trek this year, so we’ve added a FREE Digital Day ! Speakers include: President of Shopify.

Data 225

Customer feedback

Baremetrics

Whether you’re a startup or an established brand, getting in touch with your customers is critical. Customer feedback helps businesses identify problems and opportunities that they might overlook otherwise. Baremetrics is a great tool for automating the process of gathering customer feedback.

Churn 83

Insiders' Guide to Self-Service Analytics

Self-service analytics are vital for how your users interact and engage with your application. As you explore analytics solutions for your application, see why self-service analytics can prove critical to the adoption and stickiness of your application.

What I Learned by Spending $100,000 on TV Ads

Neil Patel

Over the last month (4 weeks) I’ve been running television ads for my company, NP Digital , on CNBC and Bloomberg in the United States. If you aren’t familiar with those channels, they are stock channels.

The Complete Guide to Pay Periods

The Daily Egg

Deciding when to pay your employees isn’t always straightforward. In this post, we’ll cover everything you need to know about choosing a. The post The Complete Guide to Pay Periods appeared first on The Daily Egg. Operations

225
225

Dear SaaStr: What Are the Qualities of a Good Co-Founder?

SaaStr

Q: What are the qualities of a good co-founder? Life hack: partner with someone better than you that still finds you charming. Jokes aside, starting something is hard, the only thing that matters is who you do it with. You spend all your time together.

Preset Cloud - The Visualization Layer for the Modern Data Stack

Tomasz Tunguz

At Redpoint, we believe the 2020s will be the decade of data. Today, we’re announcing our partnership with Preset.io, a company providing the visualization layer for the modern data stack. In addition, Preset.io

Cloud 78

Going to Market Smarter in the New Economy

In 2021, as companies continue to move more functions online, employees will take a more virtual -- and flexible -- mindset and lifestyle in parallel to the digitization of businesses. To succeed, you must change the way you conceive and build new products as a digital business. Download the report today to discover more!

Net Revenue Vs. Operating Income

Baremetrics

Any online firm or business must deal with a large volume of complex data. Managing this data manually, however, results in erroneous results, aggravation, and a loss of productive time.

How to Reject Job Candidates

The Daily Egg

There are great ways and not-so-great ways to professionally reject a job candidate. While you may think that this isn’t a necessary. The post How to Reject Job Candidates appeared first on The Daily Egg. Operations

227
227

Dear SaaStr: How Long Should a CEO Continue Being the Head of Product?

SaaStr

Q: Dear SaaStr: How Long Should a CEO Continue Being the Head of Product? Roughly for me, for as long as it’s about a 10-hour a week job. Or often, maybe only up to $3m-$5m in ARR or so.

SaaS 222