Sat.Nov 25, 2017 - Fri.Dec 01, 2017

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How public SaaS companies report churn, and what you can learn from them

The Angel VC

While doing some research for another post I just stumbled on this excellent overview from Pacific Crest on the churn rates of publicly listed SaaS companies. I’ve seen posts with churn benchmarks of public SaaS companies before, but this one is by far the most comprehensive collection I’ve seen and I think it’s very useful. What’s maybe even more interesting than taking a look at the numbers themselves is to see how different companies define churn (or the inverse, retention).

Churn 226
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Building a Repeatable, Scalable & Profitable Growth Process

For Entrepreneurs with David Skok

I gave a talk this year at the 2017 SaaS North conference in Ottawa, where I discuss the fundamentals of building a repeatable, scalable, & profitable growth process for a startup. Building a Repeatable, Scalable & Profitable Growth Process [View on Slideshare].

Startup 189
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Managers Must be Insane to Brainstorm in Groups

Tom Tunguz

“Evidence from science suggests that business people must be insane to use brainstorming groups.” That’s a shocking statement. Adrian Furnham, a professor of organizational and applied psychology at University College London, said it. It turns out it’s completely true. Participants in interactive brainstorming groups rated their performance quite favorably…[and] felt that interactive group brainstorming was more productive than individual brainstorming…Howev

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Why Sales Enablement is in the Business of Influence

Sales Enablement, SaaS and Growth

The more I think about it, the clearer it becomes - strategic communication is an integral part of successful sales enablement. Communication matters in business. And the success (or failure) of a sales enablement function is intertwined with its ability to influence a sales organisation and change behaviour. While it may not be immediately apparent, communicating well with and managing stakeholders is a prerequisite for successful sales enablement.

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How Investors & Strategic Buyers Evaluate Integrated Payment Strategies

Explore how integrated payment strategies impact investor and buyer evaluations. Payments are more than a feature — they’re a key to long-term success and market differentiation. They help SaaS companies offer seamless user experiences and efficient operations. Investors and strategic buyers assess these integrated payment strategies as a measure of a company's growth potential and sustainability.

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How to Build an Army of Virtual Sales Assistants to Help Grow Your Business

Sales Hacker

Ever since the 4-Hour Workweek where Tim Ferriss wrote about using virtual assistants (VAs) as a way to outsource your inbox – hiring virtual sales assistants has hit the mainstream. What is a Virtual Sales Assistant? A Virtual Sales Assistant is a remote contractor that you hire as a means of outsourcing a specific task or set of tasks in order to build a more efficient sales process.

More Trending

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How Quickly Does Headcount Scale in the Fastest Growing Software Businesses?

Tom Tunguz

How quickly do the fastest growing software companies build their teams? The answer is incredibly quickly. In fact, this data bolsters the notion that management team’s top priority is recruiting, especially after the business has reached product market fit and capitalized itself well. Above, I’ve charted the headcount growth rate for 10 of the fastest growing software companies in recent history.

Headcount 153
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6 E-commerce Merchant Account Questions to Ask, Right Now

FastSpring

You’ve just created a great app, independent game, or digital download. Or maybe you’re launching a new SaaS service and you can’t wait for your first wave of clients. Congratulations! Now comes the hard part—choosing your e-commerce merchant solution.

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How Many Customer Support Reps Do You Need? These 4 Stats Will Tell You Everything.

Sales Hacker

For years, our hiring strategy for the HubSpot customer support team was simple. When support reps were overwhelmed with the volume of work, we’d hire another one. Simple, right? This simplistic model of growth worked to get the support team to about 25 people. We had funding, an accelerating sales team and customer count, and awesome tech. Our startup hopes and dreams were coming true!

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Are you ready to optimize your SaaS website for conversion and improve your CAC?

Pierre Lechelle

Do you have a software business? The first thing that people see about you is your website. Are you investing enough resources on making sure they have the best possible experience? I’m guessing that more than 98% of people coming to your website leave without giving you their email address. You know why? It’s because […]. Cet article Are you ready to optimize your SaaS website for conversion and improve your CAC?

SaaS 65
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The Big Payoff of Application Analytics

Outdated or absent analytics won’t cut it in today’s data-driven applications – not for your end users, your development team, or your business. That’s what drove the five companies in this e-book to change their approach to analytics. Download this e-book to learn about the unique problems each company faced and how they achieved huge returns beyond expectation by embedding analytics into applications.

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When a prospect hangs up on you, this is what you need to do

CloseSaaS

We're so excited about the launch of Close's new Power Dialer that we decided to share more call-related content with you. To learn more about the Power Dialer, read our announcement on the Close blog, or visit our website.

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Pinpointing the Best Revenue Models for Digital Products

FastSpring

The number of new SaaS startups has exploded - but there’s a big difference between starting a digital business and being successful with it, long term. A major factor is your revenue model. Choosing the wrong one limits your profitability. Here’s a look at four ways your digital product can generate serious revenue. Does one of these options have the potential to reshape your business strategy?

Revenue 60
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Director of Sales Operations Job Description

InsightSquared

The director of sales operations position is one of the most critical hires a company can make. Their work has an enormous influence on business decisions. It’s their job to help sales executives make sense of results and pinpoint the reasons why they fell short of or hit their goals. When things go south, pressure is on the directors of sales operations to uncover shortcomings and solve for the future.

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How to Increase Sales 8x with Multi-Channel Marketing and Sales Automation

Sales Hacker

The post How to Increase Sales 8x with Multi-Channel Marketing and Sales Automation appeared first on Sales Hacker.

Sales 60
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People, Passion & Perfection: The Key Ingredients for an Awesome Product

Need help launching innovative software quickly? Dive into "People, Passion, and Perfection" and unlock the secrets to building excellent products in the digital age. Fast-track your journey with Tech Accelerator: Agile and Cloud-Native for flexibility & scalability AI-powered innovation for faster results Quality at every step for a flawless user experience See real impact across industries: Healthcare: Empower patients and medical professionals with intuitive solutions Education: Transform cla

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Introducing Call Automation in Close

CloseSaaS

After months of hard work from our Product team, several design iterations, and countless rounds of feedback from our amazing customers, we’re proud to announce the Close Power Dialer.

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The Best Business Management Software for Web Developers

FastSpring

Is web development your livelihood? Then you’re probably frustrated with business management software. Web developers have to manage a wide variety of tasks, like keeping distracted clients on track through the creative process, managing the ins and outs of day-to-day communications, and handling a huge checklist of development details. Unfortunately, most business management software isn’t a good fit for web professionals.

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HPE offers a SaaS-based tool for hybrid cloud management

Network World

While cloud computing holds out the promise of operational efficiency and cost optimization, most big companies will be operating hybrid computing environments for the foreseeable future. As a result, cloud technology for many companies adds yet another layer on top of an already complex computing infrastructure. Seeing an opportunity to help IT departments work with developers and lines of business to optimize their hybrid computing environments, HPE is offering what it calls the first SaaS-bas

Cloud 40
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Announcing our Billforward integration!

Chart Mogul

We’re very excited to announce our new BillForward integration! Now BillForward customers can measure, understand, and grow their subscription business using ChartMogul's analytics. Introducing powerful analytics for Billforward customers. If you’re a Billforward customer, you’ll already know that the company offers a powerful developer-focused billing system.

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Driving Growth, Customer Satisfaction, and Retention through Usage-Based Pricing

As companies strive to boost revenue, deliver customer value, and stay competitive, they are increasingly embracing the potential of usage-based pricing.

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Two-thirds of enterprises will have multiple clouds and hybrid IT by 2019

ITPro

News. Analysts find that more choice brings more complexity.

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The Parallel Between Cryptocurrency and Continentals

Tom Tunguz

There’s a parallel between cryptoassets today and the British colonial period predating the US. In the late-1600s, colonies began to print their own money. Today, we’re seeing many startups coin their own money, creating an explosion in the number of new (crypto)currencies. States printed colonial money to pay debts to citizens. During tax collection times, the state accepted citizens’ bills as payment and retired the bills from circulation.

Banking 182
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HPE offers a SaaS-based tool for hybrid cloud management

Network World

While cloud computing holds out the promise of operational efficiency and cost optimization, most big companies will be operating hybrid computing environments for the foreseeable future. As a result, cloud technology for many companies adds yet another layer on top of an already complex computing infrastructure. Seeing an opportunity to help IT departments work with developers and lines of business to optimize their hybrid computing environments, HPE is offering what it calls the first SaaS-bas

Cloud 40
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Stop “Closing” Your Prospects! Instead, Ask Them For The Next Step (Checklist)

Sales Hacker

It’s a Friday night at the local singles bar, the “meet/meat” market where packs of single men and women mingle in the hopes of finding Mr. or Mrs. Right. You probably know of a few of these places, either from your past or because you’re going to one with your friends next weekend. If you look around carefully, you’ll notice that they’re packed with mini-case studies of the sales process.

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6 Reasons Why Your Integrated Payments Strategy Could Fail

If you're in the software industry grappling with integrating payments into your business model, understanding where others have stumbled can be a game-changer for your revenue goals. Discover 6 key reasons behind the struggles many face. The challenge goes beyond the technicalities of integrating a payment system; it delves into the strategic oversight of revenue shares, negotiations with payment providers, and the full exploitation of potential revenue streams.

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How IDaaS Provider Ping Identity Uses BetterCloud

BetterCloud

“We have a Confluence article that sums up the basic process for a new hire. It’s at least 60 manual steps long and requires 15-20 windows open at a time.”. So says Woody Grover, IT Manager at Ping Identity. In just a few years, this Denver-based technology company in the identity as a service (IDaaS) space has grown from a small startup to a midsize company with offices across the world.

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Direct Mail: The Forgotten Outbound Channel That STILL Works In Sales Today

Sales Hacker

It’s been dubbed ‘junk mail’ or ‘spam mail’ for years, and we thought that everyone had abandoned the practice. However, direct mail has been making a huge come-back as an effective sales tactic. A full 65% percent of leaders said they are likely to respond to direct mail, and its perceived response rate is higher than that of email. These days, I feel like every other sales rep is in love with email.

Sales 72