How to Create Competitive Advantage for Your Startup with Proxy Metrics
Tom Tunguz
NOVEMBER 15, 2016
Imagine you’ve just been named the head of a bustling New York City restaurant challenged by one issue - customers complain about the customer service. A data-driven person, you search for a metric to evaluate the current customer service to validate the complaint and then track as you experiment with the restaurant’s operations. What metrics would you employ?
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