Sat.Feb 11, 2023 - Fri.Feb 17, 2023

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Want Happy Customers? Implement the 5-Visits-Plus-2-Badges Rule. For Your Customer Success Team — And You. (Updated)

SaaStr

If you are a SaaStr reader, you’ll know how passionate I am about Customer Success, since Day 1. For one simple reason: Second Order Revenue. Upsells. Renewals. Word-of-Mouth. Champion Change.

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How ChatGPT, Bard, and AI Will Impact Search

Neil Patel

It’s so funny how many people are concerned about ChatGPT and Bard. Not necessarily from a content creation standpoint but more so how it is going to kill search. When Google announced Bard, their stock fell 7%. It cost them more than 100 billion dollars… that’s a lot of money.

AI 145
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Best Product Analytics Tools For SaaS Product Managers

User Pilot

What are the best product analytics tools that PMs can use to gather product insights ? Well, this depends on your product, how established your SaaS business is, and what kind of insights you need.

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The Key to Making Market Research Actionable

Kellblog

Ever heard any of these? “Yes, we run a quarterly customer satisfaction (CSAT) and NPS survey, but I feel like we don’t really take any action based on it.”

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Embedded vs. Integrated Payments: The Ultimate Guide

The terms embedded and integrated sound pretty similar. And they are, in some ways. Both have to do with getting payment capabilities closer to the process they're associated with and improving the customer experience. But there are important differences.

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Security tool adoption jumps, Okta report shows

IT World

Identity and access management ( IAM ) vendor Okta today released a report detailing app use and security trends among its broad user base.

Trends 114

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The 23 Best Productivity Apps for Business in 2023

Dubb

There's something incredibly satisfying about crossing off tasks from your to-do list. It always seems to give you a sense of accomplishment and a boost in motivation, and best of all, it feels blissfully rewarding.

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What is User Onboarding in SaaS?

Inturact

Explained: User Onboarding in Saas Imagine trying to navigate a foreign city without a map or a tour guide, it can be overwhelming, confusing and frustrating. The same happens with people who use your product, they feel like they're wandering around aimlessly trying to figure out how to use it.

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The Future of Software Engineering Work Is Remote

SaaS Metrics

Software engineering is an important field that has seen a rapid evolution over the past few years. In particular, the concept of remote working has become increasingly prominent in this area, allowing software engineers to work from anywhere in the world.

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Accelo Review

The Daily Egg

Accelo is a unique project management software that lets you manage your business end-to-end, systemize sales management, and anticipate mistakes so you. The post Accelo Review appeared first on The Daily Egg. Reviews Workflow

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The Definitive Guide to Dashboard Design

Why does dashboard design matter? Because it can be the difference between users embracing your product or ignoring it altogether. Avoid common pitfalls by mastering these dashboard design best practices.

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Dear SaaStr: How Do VCs Deal With a Co-founder Split After a Disagreement?

SaaStr

Dear SaaStr: How Do VCs Deal With a Co-founder Split After a Disagreement? If you are an early-stage VC, absent fraud, crime, or other truly existential issues … basically you always back the CEO. Or at least, almost always. There’s really not an another choice in many cases, really.

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A Flare Across the Clouds : Cloudflare's Earnings Report

Tom Tunguz

I’m watching public company earnings to identify early trends in the software market to inform startups’ plans for 2023. Yesterday, Cloudflare announced earnings. I’m adding Cloudflare to the list of tracked companies for this series.

Cloud 197
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How to Book a Meeting Over Email

Predictable Revenue

Josh Garrison joins the Predictable Revenue podcast to share his best sales development prospecting tips and how to book a meeting through email outreach. The post How to Book a Meeting Over Email appeared first on Predictable Revenue. Blog Outbound Sales Development Podcast Show Notes

Revenue 165
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Helix RM Review

The Daily Egg

When you need to keep track of project requirements from multiple angles, software like Helix RM can help you stay organized and. The post Helix RM Review appeared first on The Daily Egg. Reviews Workflow

Software 293
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Zeroing in on Cloud Technical Risk for Targeted Customer Impact

Need to get business and technical stakeholders aligned on cloud investments? Get practical guidance from the AWS experts at CloudGeometry to stay ahead of risks to cloud security, cost, and reliability – and keep customers loyal and confident.

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The Sales Rep Making $500,000 That Was Angry About His Base Salary

SaaStr

So recently I caught up with a sales exec I’ve known for a while that is doing pretty well, especially for this macro environment. He’s making over $500,000 a year as an AE. And that’s much, much, much more than he made in his last role. And he deserves it — he’s crushing it.

Sales 274
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12 Good Friction Examples That Help Increase Product Adoption

User Pilot

Good friction? As an experienced product manager, you might be questioning whether there’s any such thing – usually, you want to run away from friction as fast as you can!

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EU parliamentary committee says 'no' to EU-US data privacy framework

IT World

The European Parliament’s Committee on Civil Liberties, Justice and Home Affairs has recommended that the European Commission reject the proposed EU-US Data Privacy Framework, which would govern the way in which the personal information of EU citizens is handled by US companies.

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Mavenlink Review

The Daily Egg

Now rebranded to Kantata, Mavenlink is a project portfolio management (PPM) software built for professional services organizations. It’s a power collection of. The post Mavenlink Review appeared first on The Daily Egg. Reviews Workflow

Software 284
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Contact vs. Company Intent Signal Data

Intent signal data comes in two types: either companies or individuals signaling interest in products like yours. Which kind of data delivers more advantages to B2B marketers? It depends. Get this infographic to learn about the advantages of intent-based leads and how you can most effectively use both types of data.

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Thanks to A-Lign, Deel, Exclaimer, Notion VC, and Vanta for Sponsoring SaaStr Europa 2023!

SaaStr

At SaaStr, our partners are an integral part of our events. In June 2023, we’re heading back to London for SaaStr Europa and we wanted to give a special shout-out to some of the companies that will be there with us!

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Product Discovery Techniques for Product Teams to Develop Valuable Products

User Pilot

What product discovery techniques can product managers use to build products that deliver value for their customers? This is the main question we answer in the article.

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The crucial nuance behind seven top Customer Success metrics for SaaS companies

ChurnZero

Some Customer Success metrics are considered standard but there’s often more than meets the eye. Sales and marketing professionals that geek out on metrics can find themselves in deep philosophical debates about the best numbers to track.

Metrics 94
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Best OKR Software Compared

The Daily Egg

In our review of six objectives and key results (OKR) software brands, WorkBoard emerged as our favorite OKR software. Built precisely to. The post Best OKR Software Compared appeared first on The Daily Egg. Reviews Workflow

Software 270
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The Definitive Guide to Embedded Analytics

Data-driven decisions are no longer reserved for the few. Everyone needs data insights from the applications they use every day. Learn how embedded analytics is boosting user adoption, creating apps people love, and changing the game for software and SaaS providers.

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Dear SaaStr: How Does a SaaS Startup Break Out in a Crowded Market?

SaaStr

Dear SaaStr: How Does a SaaS Startup Break Out in a Crowded Market? Find one segment of the market to win in. Where you can build a 10x feature, and then a 10x solution, that solves a niche problem that customers will pay for. Most SaaS markets are crowded today.

Startup 246
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How to Create Effective Survey Pop-Ups: Examples and Best Practices

User Pilot

Are you a SaaS product manager wondering how to extract valuable insights from your customer’s minds through survey pop-ups? In this article, we consider: What a survey pop-up is and the benefits of using one.

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Introducing Buffer's AI Assistant

Buffer Resources

I’m probably not alone in dreaming about having an assistant to help me out with posting on social media. Someone to bounce ideas off, someone to help me write updates, even someone to translate my posts.

AI 92
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Zapier Review

The Daily Egg

If you are drowning in a sea of apps, unable to track all the information they provide, Zapier has you in mind. The post Zapier Review appeared first on The Daily Egg. Reviews Workflow

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The SaaS Payments Journey: Important Steps to Consider

For many SaaS companies, becoming a Payfac is an opportunity to benefit from a new revenue stream and gain more control over the customer experience, so no hiding what’s behind the curtain here. We’ve outlined the journey from SaaS to full-blown Payfac.

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Dear SaaStr: What Causes Co-Founder Breakups?

SaaStr

Dear SaaStr: What Causes Co-Founder Breakups? I’ve had one. It’s really tough to go through. The root cause for mine, and most of the ones I’ve observed, is disalignment on goals and outcomes: Do you want to IPO, but your cofounder would be happy to sell for $2m?

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Product Tour Examples to Drive Product-led Growth

User Pilot

Are you in the process of implementing in-app onboarding and looking for successful product tour examples for inspiration? You’ve landed at the right place.

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My Business Was Hurting My Sleep — Here's How I Built Better Habits

Buffer Resources

For most of my life, I never had an issue with sleep. But then, I started a business. Many people assume that the founder of a meditation app has self-care all figured out, but as the stress of building Simple Habit mounted, so did my newfound insomnia.