March, 2022

The Top 10 Pieces of Advice I’d Give to My Younger CEO Self

SaaStr

A ways back, a Naval post on Twitter had my reflecting on the top advice I’d give to my younger CEO self: I missed one of the key Top 10 points — I ran out of 240 characters on Twitter), but thought it might be worth breaking them down in more detail on SaaStr below: 1. Go Long.

Why Transparency Sells Better Than Perfection

Predictable Revenue

Todd Caponi joins the Predictable Revenue podcast to discuss how being more transparent with buyers can increase revenue and shorten your outbound sales cycle. The post Why Transparency Sells Better Than Perfection appeared first on Predictable Revenue.

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The People Roadmap for Startups

Tomasz Tunguz

Startups create products. After product-market fit, product teams hew the product roadmap from a panoply of options to the features best aligned with the company’s plans. In much the same way, CEOs architect the organization that builds, markets, sells, and supports the product.

Pipedrive Review

The Daily Egg

Pipedrive is a full-service sales platform that helps around 100,000 businesses grow their revenue with precision. Visualize your sales process in this. The post Pipedrive Review appeared first on The Daily Egg. Sales

Customer Preferences: How Community Can Deliver a Simplified Experience

Your customers want a simplified customer experience. Make sure you give it to them with community. Download the whitepaper to learn more!

2022 Guide to Support Email Templates & Examples

Groove HQ

Get free templates and examples of customer support emails that wow customers, improve retention, and enhance brand reputation. The post 2022 Guide to Support Email Templates & Examples appeared first on Groove Blog. Customer Support

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Why We’re All Ready for a CRO or COO Earlier These Days

SaaStr

Dear SaaStr: When Is It Too Early to Hire a CRO or a COO? I used to think CROs and COOs were made up titles until “Late Stage” or so, and in startups, a bit of a sign of weakness. Signs a weak CEO was giving away a fancy title to someone that wasn’t really willing to do the work.

Key Differences Between Inbound and Outbound Sales Playbooks

Predictable Revenue

Inbound and outbound sales each require a unique approach, and there are several key differences to consider when it comes to building your sales playbooks. The post Key Differences Between Inbound and Outbound Sales Playbooks appeared first on Predictable Revenue. Blog People Management

$112m of Market Cap per Engineer

Tomasz Tunguz

There are roughly 27m software developers in the world. Only about 18k of them , or 0.07%, work on crypto or web3 every month. Those 18,000 active engineers have created $2 trillion in market cap across the top 100 projects - $112m of value per person.

How to Accept Credit Card Payments

The Daily Egg

Are you a small business owner who is looking for ways to accept credit card payments? If so, you’re in the right. The post How to Accept Credit Card Payments appeared first on The Daily Egg. Operations

PayOps Fact Sheet

Infinicept's PayOps™ platform helps your business onboard and manage merchants so you can generate payments revenue, control your customer experience, deliver an improved product, and increase valuation.

9 Best Customer Success Communities in 2022

Totango

Getting involved in the best customer success communities can give you access to the resources you need to take your CS team to new levels of performance. Here’s our guide to the top customer success communities in 2022 and what they have to offer.

25 E-commerce Best Practices to Take Your Online Store to the Next Level

Groove HQ

If you run an e-commerce business, focus on these best practices to facilitate growth. The post 25 E-commerce Best Practices to Take Your Online Store to the Next Level appeared first on Groove Blog. Customer Support

Why I’d Rather Be Acquired by Vista Than a Big Tech Company

SaaStr

SaaS is Back!! pic.twitter.com/jFqQ6zRz6A. — Jason BeKind Lemkin #???????????? jasonlk) March 21, 2022. Recently a number of founders have reached out to me about offers to acquire their company from Private Equity firms like Thoma Bravo, Vista, etc.

Removing Hope From Outbound Sales To Increase Conversion

Predictable Revenue

Shawn Rhodes joins the Predictable Revenue podcast to discuss how systematizing the outbound sales process can help improve your conversion rates. The post Removing Hope From Outbound Sales To Increase Conversion appeared first on Predictable Revenue.

A Strategic Guide to Community Gamification

Does creating engaged customers and impacting CS objectives sound interesting? Learn more about how gamification can help your customer success team in our free eBook.

In This New Era of Software-Led Payments, Where Do Banks and Processors Fit In?

Infinicept

By Michael Bradley, Senior Vice President of Growth, Infinicept By now, it’s clear that we’ve entered a new era, where merchants are increasingly accepting payments through their software and technology providers.

Best Employee Retirement Plans

The Daily Egg

Planning for retirement can be scary. There’s so much information out there that it’s tough to know exactly what the best plan. The post Best Employee Retirement Plans appeared first on The Daily Egg. Operations

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Customer Story: Ogilvy Health

Trint

Ogilvy Health has a powerful mission. The creative agency, which specialises in communications for pharmaceutical clients, primarily focuses on telling patients’ stories to a medical audience that includes healthcare professionals, carers and those affected by illness.

Guess the Startup

Tomasz Tunguz

I’m going to tell you a bit about two startups and I’d like you to guess the name of each company. Both of these businesses are publicly traded. Both startups provide database software to developers to build applications. Both have grown very fast.

Payments 101 Webinar: Demystifying Payments

Speaker: Tracie Poland and Ted Vandeburg

Payments don’t have to be complicated. Whether you're exploring payments for the first time or figuring out how you might put them to work for you, this webinar recording will help you get started.

5 Interesting Learnings from Atlassian at Almost $3 Billion in ARR

SaaStr

We last took a look at Atlassian at around $2B ARR , and more subtly has changed than you might think. Atlassian has gone almost 100% Cloud since then, and has held up nicely in the overall public markets even as others have taken bigger hits.

Leveraging ABM to Reach Prospects That Are Actually Worth Your Time

Predictable Revenue

Simeon Atkins joins the Predictable Revenue podcast to discuss leveraging ABM for more effective sales development outreach. The post Leveraging ABM to Reach Prospects That Are Actually Worth Your Time appeared first on Predictable Revenue. Blog Podcast Show Notes Sales & Marketing Strategies

Coffee Talk: The ISO is Dead! – March 2022

Infinicept

The ISO is Dead. Be a Payfac® Watch this discussion about how ISOs (independent sales organizations), payments companies, and acquirers can remain competitive in an evolving payments world.

Traditional B2B Sales is Dead, Long Live the UCE?

Kellblog

In the land of disruption, there’s always something dying and something lining up to replace it, so we’re pretty used to hearing things like “on-premise is dead, long live SaaS.” ” Sometimes, they’re right.

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Compliance 101: What You Need to Know as a Payfac

This guide will help you understand what compliance means as a Payfac, what these requirements are and where they come from, so you can begin to make sense of it all.

5 Ways to Double Your Traffic in 30 Days Without Spending on Ads

SaaS Metrics

Traffic is the lifeblood of any website. Without it, your site will die a slow death. You’ve gone through the trouble of web development and filling it with content, so why not make sure that people are getting there?

The Three Types of Customer Success Teams

Tomasz Tunguz

A decade ago, Gainsight championed the creation of the customer success category. People curious and passionate about customer success convened at the Pulse conference to debate customer success. In 2013 and 2015, the discipline’s merits dominated the conversation.

Yes, SaaS Can Be Insanely Profitable

SaaStr

Dear SaaStr: Are Any SaaS Companies Really Profitable? SaaS companies can be quite profitable, but most these days that are able to raise capital tend to … take their time getting there. But that’s not to say it can’t be done.

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How Customer Success Generates Revenue

Predictable Revenue

Leah Chaney joins the Predictable Revenue podcast to discuss why customer success needs to work with outbound sales and be given a seat at the revenue table. The post How Customer Success Generates Revenue appeared first on Predictable Revenue.

Should Customer Marketing Align with Customer Success?

With outcomes and metrics that align directly, find out why customer success should be the foundation of a customer marketing strategy. Download the free ebook now!