January, 2021

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10 Tips to Avoid SaaS Burnout

SaaStr

Burnout is a real risk in SaaS. Not usually in the early days. But as time marches on — It’s a huge risk. . One piece of “evidence” — a lot of fairly successful SaaS startups all sell at about the same point in time … about 5 years in.

Travel 363
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20 Critical Sales Qualification Questions to Identify the RIGHT Leads

Sales Hacker

Sales qualification questions help compare the prospect to the ICP to determine if they are a great fit. With an ideal customer profile, sales teams can focus on optimizing the sales qualification process. What Is Sales Qualification? Sales qualification is a vital process that helps sales teams determine which leads to prioritize first and which ones to shelf and pursue later.

Sales 101
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Retention Deficit: How To Keep Customers by Talking About More Than Your Product

ChurnZero

. As a Customer Success professional, you talk to customers about your products and services all day, every day – whether it’s discussions about product adoption, value, or ROI. With your well-rehearsed and oft-recited talk tracks around features and use cases, product-focused talk is likely second nature to you, which makes it easy to default to during customer conversations. .

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The Fastest Growing Sectors of Startup Fundraising in 2020

Tom Tunguz

From time to time, I chart the fastest growing categories of startup investment in the US for seed through Series C. Here are 2015 , 2017 , This year, I was certain the categories would have been influenced by COVID19. I analyzed Crunchbase data and looked for the startup categories that grew fastest in terms of funding rounds year-over-year, provided there were at least 10 rounds in that category.

Startup 357
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How Investors & Strategic Buyers Evaluate Integrated Payment Strategies

Explore how integrated payment strategies impact investor and buyer evaluations. Payments are more than a feature — they’re a key to long-term success and market differentiation. They help SaaS companies offer seamless user experiences and efficient operations. Investors and strategic buyers assess these integrated payment strategies as a measure of a company's growth potential and sustainability.

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Best Construction Management Software

The Daily Egg

Job sites are hectic places with dozens of people working on different things, people trying to communicate over loud noises, and heavy machinery moving around. To make matters worse, you can’t control the weather or predict when someone’s going to miss a few days of work. Without the right level of oversight and project visibility, […]. The post Best Construction Management Software appeared first on The Daily Egg.

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The #1 Reason SaaS Companies Stall Out at $15m-$20m ARR

SaaStr

In theory, many things can kill a SaaS startup after $4m-$5m ARR. In practice, quitting is the only thing. In theory, many things can stop a SaaS startup after $4m-$5m ARR from getting to $100m. In practice, high churn is the only thing. — Jason BeKind Lemkin (@jasonlk) January 17, 2021. Part of my job when I invest in a start-up is to get folks excited about the company.

SaaS 363
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For better products, start with a problem statement

Intercom, Inc.

At Intercom, we believe product managers (PMs) should focus on problems , not solutions. Indeed, our first R&D principle is “Start with the problem.” The secret to shipping successful product, then, is clearly defining for your team the problem that you’re setting out to solve. A great problem statement supercharges product development.

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16 Minutes #53: Anatomy of a Hack, SolarWinds and Ripples Beyond

Andreessen Horowitz

In this special “3x”-long episode of our (otherwise shortform) news analysis show 16 Minutes — past such 2-3X explainer episodes have covered section 230 , Tiktok ,… The post 16 Minutes #53: Anatomy of a Hack, SolarWinds and Ripples Beyond appeared first on Andreessen Horowitz.

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The Secret to Keeping Your Software Running and Keeping Customers Happy

Tom Tunguz

How important is uptime to your business? As more business moves online, an increasing number of companies have to answer than critical question. When products and services fail, customers can’t buy online or use their software, they churn, and the company suffers brand damage. Too much downtime can trigger clauses in software contracts for service level agreements (SLAs), which start cancellation conversations.

Software 356
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Embedded Analytics: A Force Multiplier for Business

The possibilities for embedded analytics to drive real value for businesses, end users, and society are as fascinating as they are limitless. No matter the industry, brand after brand is finding that analytics can be the solution to a multitude of business challenges. Go deep with five insightsoftware customers as they share the details of their analytics journeys and discuss the transformative power of data.

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Best Free Website Builders

The Daily Egg

Have you ever cooked a dish so good you even surprised yourself? You followed the recipe perfectly and viola! Somehow, everything aligned. When it comes to building a website, it can work the same way. Before modern and more intuitive website builders, coders and software engineers had to spend hours designing web pages, adding long […]. The post Best Free Website Builders appeared first on The Daily Egg.

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How to Strengthen Your Company Through Sales-Marketing Alignment

Predictable Revenue

Marketing and sales teams may work for the same company, but they behave like enemies way too frequently. Learn how to prevent that! The post How to Strengthen Your Company Through Sales-Marketing Alignment appeared first on Predictable Revenue.

Marketing 264
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Why VCs Need Unicorns Just to Survive

SaaStr

One of the most tiring things for founders can be always being compared to Unicorns and now Decacorns. Certainly sometimes it’s inspirational. I loved it when many of the founders come out of each SaaStrAnnual saying they needed to grow faster: But the reality is as a founder there are different ways to make real money and build something meaningful.

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What is “conversational”?

Intercom, Inc.

Our mission at Intercom is to “make internet business personal” – to enable online businesses to foster the same sort of relationships with their customers as “brick-and-mortar” businesses. . The focus on relationships is very intentional – frequent positive interactions encourage loyalty, and loyalty is the bedrock of every sustainable business. .

Scale 243
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Crafting Tomorrow: A to Z of Delighting Customers with Your Product

Ready to build game-changing software fast? Trigent's eBook, "Crafting Tomorrow," unlocks the secrets. Entrepreneurs, product managers, and developers: it's time to bring your vision to life. Tech Accelerator: An on-demand ninja team ready to ideate, validate, iterate, and propel your product at every stage. Master the Product Life Cycle: Identify problems, build solutions, launch, scale, and optimize with confidence.

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Doubling Down on the Future

Andreessen Horowitz

We embraced speaking directly to our audience — from the builders of the future to the tech-curious — right as the firm was started in 2009. It started out with blogging about why we invested in a founder/founding team. Initially, … The post Doubling Down on the Future appeared first on Andreessen Horowitz.

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Internal Communication - Why it Matters More than Ever & How to Succeed

Tom Tunguz

On Thursday, February 4th at 9:30 AM PT, Redpoint Office Hours will host Daria Kissner , who built and led internal and external communications for Google Ads and Commerce, and YouTube. With the transition to remote work, the discipline of internal communications has become critical for startups to master. Keeping teams motivated, aligned, and connected when each person is in a different place is a new muscle for many startups to train.

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Best Database Software

The Daily Egg

Businesses in the modern era rely on data for everything. From customer data to marketing information, website data, and more, companies collect data at nearly every touchpoint. But all of that data is useless if you can’t store it, keep everything organized, and access information when you need it. That’s why database software is so […]. The post Best Database Software appeared first on The Daily Egg.

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Strategic Alignment: Driving Communication, Cohesion, and Adoption across Sales and Marketing

Predictable Revenue

After years of experience, Kim has learned a thing or two about working cross-functionally within a large revenue org, and how to wrangle rogue SDRs. The post Strategic Alignment: Driving Communication, Cohesion, and Adoption across Sales and Marketing appeared first on Predictable Revenue.

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How to Achieve Product-Market Fit

Speaker: Dan Olsen - Product Management Trainer and Consultant, Author, and Speaker

Everyone working on a product is trying to achieve the same goal: product-market fit. But most products fail to do so. In this webinar, product management expert Dan Olsen will share his simple but effective framework for achieving product-market fit from his book The Lean Product Playbook. He will explain his Product-Market Fit Pyramid and The Lean Product Process, a 6-step methodology that guides you through how to: Determine your target customer Identify underserved customer needs Define your

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Why Now Is the Biggest Change in SaaS Sales in 15+ Years

SaaStr

2021 will be the year SaaS sales evolves the most since the Appexchange ecosystem started to take off ~15 years ago, which spawned the entire notion of a true sales app stack. What’s the change? The permanent move to distributed sales teams. Almost every SaaS VP of Sales and CRO I’ve talked to in the past few months isn’t going back. At first, they missed the “pit”, the floors of sales reps in San Francisco, in Atlanta, in Phoenix, in Portland, etc.

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Give your customers best practices, not just FAQs

Intercom, Inc.

Most companies spend huge budgets creating content to get people to sign up to their product. But once a customer signs up, it’s left to a handful of badly written FAQs to help people get the most from the product. It’s no wonder up to 60% of users who sign up for a free trial use a product once and never come back. At Intercom, we believe that providing educational and motivational help content leads to loyal and engaged customers.

Scale 232
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Investing in Clubhouse

Andreessen Horowitz

When I first met Paul Davison, it took about 10 seconds to realize he was one of the most charismatic, energetic founders I’d met in a long time. He told me about a new startup he was building—a mobile-first social … The post Investing in Clubhouse appeared first on Andreessen Horowitz.

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Why Remote Work Changes the Nature of Leadership, and the Kinds of Leaders to Recruit in Startups

Tom Tunguz

Erica Brescia, the COO of Github, a company in which 70% of the workforce has worked remotely for a decade, wrote in the Economist about how remote working is different and better. There have been many perspectives shared on remote work, but Erica’s perspective adds an intriguing detail. Managers tasked with creating a culture of collaboration within a distributed team will find the profile of a leader changes.

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Addressing Top Enterprise Challenges in Generative AI with DataRobot

The buzz around generative AI shows no sign of abating in the foreseeable future. Enterprise interest in the technology is high, and the market is expected to gain momentum as organizations move from prototypes to actual project deployments. Ultimately, the market will demand an extensive ecosystem, and tools will need to streamline data and model utilization and management across multiple environments.

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Trello Review

The Daily Egg

Trello is one of the most popular project management tools on the market today. It’s trusted by over one million teams worldwide, including industry leaders like Google, Squarespace, Pinterest, Costco, and Fender. Using simple Kanban-style boards, Trello allows teams of all sizes to manage various types of projects. Trello is arguably the most user-friendly project […].

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What Makes a Boss Great?

Predictable Revenue

Are you new in leadership and wondering how to be a good boss? Or did you ever think about leaving your company because you had a bad one? Jaimie Buss is here to help! The post What Makes a Boss Great? appeared first on Predictable Revenue.

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5 Interesting Learnings From ServiceNow at $5 Billion in ARR

SaaStr

So ServiceNow for many of us is a SaaS company we’ve sort of heard of, but don’t know that much about. There’s a reason. They just crossed 1,100+ $1m ACV customers! Now that’s enterprise! So you probably don’t use ServiceNow yourself to track your IT and other assets. But bigger customers sure do. And ServiceNow has now joined Salesforce, Shopify and Zoom at another SaaS leader worth a stunning $100 Billion (!).

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Productboard founder and CEO Hubert Palan on mastering product strategy

Intercom, Inc.

When it comes to making something people want, Hubert Palan always does his homework. With a background in computer science and an MBA, he soon realized that understanding the markets and customers is as important as building the products. And so, in 2014, he founded Productboard , a product management system that incorporates customer feedback and insights to help product teams build better products.

Strategy 225
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Brick & Mortar Retail Relevance: How to Stay Ahead of the Curve

Speaker: Jay Black, Senior Account Executive

Let's set the record straight: in-store retail isn't dead - it's evolving! Faced with the digital age and the demands of omnichannel shopping, some retailers are thriving while others are struggling to adapt. Join Jay Black in this exclusive session as he explores the strategies that set successful stores apart, including: Crafting unique and unforgettable in-store experiences 🛍️ Mastering the art of retail demands 🛒 Navigating inventory challenges in today's climate 📦 an

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Why You Should Depersonalize Your Marketing in 2021

Neil Patel

Marketers have been thinking about, arguing over, and implementing personalization tactics for the last few years. So why in the world would I promote depersonalized marketing? If you’re like most eager marketers, you’re are trying to keep up with personalization. You may have tried retargeting, creating highly-targeted landing pages, and using dynamic ads.

Marketing 145
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The Five Flavors of ARR - New Definition, Same Great Multiple

Tom Tunguz

There’s a trend in pitch decks and startup pitches I’ve been watching - the commingling of metrics definitions, especially ARR. Everyone reports ARR today, even in transactional businesses and market place businesses, and for good reason. The valuation multiples on annual recurring revenue are the highest across startup categories. Ten years ago Startupland began to talk about valuing early and mid-stage startups on multiples.

SMB 276
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Best Resource Management Software

The Daily Egg

Resource management software is becoming an essential tool for managers in today’s climate. Whether it be connecting remote teams or collaborating across multiple organization agencies, a good resource management software will make it easy to plan, schedule, and deliver successful projects. So, instead of trying to manage all of this on your own, it’s time […].