Sun.Aug 16, 2020

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Redpoint Office Hours with Tyler McNally from Gainsight

Tom Tunguz

On Wednesday, August 26th at 9 AM Pacific, Redpoint Office Hours will welcome Tyler McNally, the VP of Customer Experience at Gainsight. My partner, Jamin Ball, will be leading the discussion. He provides weekly data driven analysis of SaaS companies on his blog Clouded Judgement. During the presentation, we will cover customer success trends and how they impact early stage B2B SaaS companies, share our point of view on how early-stage customer success drives growth, and provide a “game plan” th

Cloud 300
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How Venture Capital Has Changed Since Covid-19

SaaStr

Q: How is Venture Capital difference since Covid-19? At first — and only briefly — things slowed way back. Portfolios in many cases were hit hard, with startups in travel, events, fitness, etc. hit hard, and VCs distracted with working out the issues in their portfolios: But the slow down lasted, at best, 60 days: First, Cloud stocks went on an unprecedented tear.

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The secret to customer engagement success? Gamification

DeepStream

What can you learn from video games to engage your customers and get them addicted to your products? Gamification Gamification is to key to successful engagement

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Customers Love to Talk to the CEO. Do More of That Now.

SaaStr

At the recent SaaStr Summit: Bridging the Gap, Stewart Butterfield, CEO of Slack, shared a funny story. He said with work-from-home, he was able to talk to a lot more customers. A lot more. And that was Zoom’ing with a smaller enterprise customer they’d just closed, who told him “She was worried about Slack.” “Why are you worried about the company,” Stewart asked?

Travel 275
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How Investors & Strategic Buyers Evaluate Integrated Payment Strategies

Explore how integrated payment strategies impact investor and buyer evaluations. Payments are more than a feature — they’re a key to long-term success and market differentiation. They help SaaS companies offer seamless user experiences and efficient operations. Investors and strategic buyers assess these integrated payment strategies as a measure of a company's growth potential and sustainability.

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Building software: what you want vs what you need

DeepStream

Developing reliable, high-quality software which solves real problems is already a tough enough. Map that onto procurement and it seems impossible.

Software 141