OpenView Labs

SEPTEMBER 17, 2019

This week we released our third annual Expansion SaaS Benchmarks report. More than 500 SaaS companies participated in this year’s survey, which covered topics like financial performance, product led growth adoption, founder priorities and much more. But benchmarks alone are not enough. We’ve got to make the leap from benchmarks to action. Here’s our advice on how to use the benchmark data to grow even faster in 2020.

Benchmarks 41

Benchmarks Underperforming Technical Team Scale SaaS 41

SaaS Onboarding Emails

SEPTEMBER 17, 2019

An issue I often come across when I’m reviewing emails that clients have written is the tendency to say too much. It’s something I struggle with at times and is totally normal when you’re excited about the topic at hand and are eager for an email to be successful. The problem is that the person reading the email might not be as gung-ho as you, and a few chunky paragraphs in an email are overwhelming.

SaaS 40

SaaS Management Marketing 40

Intercom, Inc.

SEPTEMBER 17, 2019

Onboarding is a holistic, ongoing process sitting at the intersection of many different teams: product, sales, marketing, customer engagement and business operations. A customer’s onboarding may start with them visiting your website and choosing to purchase your product or service. But it should also persist as they learn how to use your product and become a confident power user who discovers continued value in your product over time.

Onboarding 188

Onboarding Engagement Education Strategy 188

SaaStr

SEPTEMBER 17, 2019

So I’ve had a chance to observe some of the worst sales processes of all times in the past few weeks! What happened? Well, first I wrote a few small pieces on a challenge we had with a piece of software. And I was then inundated with emails, tweets, and LinkedIn posts from competitors telling me to look at their oh so wonderful product. Then right after the same time, a terrific company that produces software in the investment space emailed me almost a dozen times over the past weeks tr

Sales 192

Sales Software Investment Business 192

Speaker: Timothy Chan, PhD., Head of Data Science

Are you ready to move beyond the basics and take a deep dive into the cutting-edge techniques that are reshaping the landscape of experimentation? 🌐 From Sequential Testing to Multi-Armed Bandits, Switchback Experiments to Stratified Sampling, Timothy Chan, Data Science Lead, is here to unravel the mysteries of these powerful methodologies that are revolutionizing how we approach testing.

Innovation

Tom Tunguz

SEPTEMBER 17, 2019

I’ve gotten to know Marc Randolph as a fellow board member at Looker. Marc has helped many companies get off the ground, but the most famous is Netflix. Marc founded the business and served as its first CEO until Reed Hastings took the helm in 2003. In [That Will Never Work](), Marc recounts the early days of the $130B market cap company first started in Santa Cruz and it’s a remarkable story.

Scaling 176

Scaling Product Marketing Marketing Business 176

Nimble - Sales

SEPTEMBER 17, 2019

Whether you’re running a multinational agency or a small local business, you must have wondered how to properly retain your customers in the long run. Highly successful businesses understand the significant difference between customer acquisition and customer retention. Both processes are equally important, though many contemporary businesses neglect the latter.

Retention 105

Retention Strategy Marketing Acquisition 105

IT World

SEPTEMBER 17, 2019

Oracle OpenWorld in San Francisco this week will spotlight the company going big on conversational user interfaces and digital assistants as part of a broader push to incorporate AI technologies, after tentative steps in that direction last year. CIOs can also expect Oracle to extend its cloud apps with more automation tools and new functionalities, potentially reducing the need to interface with point solutions from third parties.

Cloud 74

Cloud AI Technology Business 74

FastSpring

SEPTEMBER 17, 2019

Subscription-based businesses are awesome! All you have to do is get a customer to buy once, and then you get recurring revenue without even thinking about it. It’s that simple, right? Wrong! While the recurring revenue part is true and awesome, retaining customers and creating a sustainable subscription-based business model can be super tricky. Not only do you have to develop a service that people want to renew regularly, but you have to make sure the renewal process goes off without a hitch an

Subscription 60

Subscription Payment Features SaaS Payments Payment Services 60

Totango

SEPTEMBER 17, 2019

Hidden inside customer data, there are many opportunities to grow and improve your brand, but what if you don’t know what to look for? Say your customer just completed onboarding quicker than the average user, but you missed the chance to recognize their success. How do you build that relationship if your team does not have the right tools to engage intelligently with customers?

Data 64

Data Marketplace as a Service Metrics Customer Success 64

Advertisement

Explore how integrated payment strategies impact investor and buyer evaluations. Payments are more than a feature — they’re a key to long-term success and market differentiation. They help SaaS companies offer seamless user experiences and efficient operations. Investors and strategic buyers assess these integrated payment strategies as a measure of a company's growth potential and sustainability.

Payments

CloseSaaS

SEPTEMBER 17, 2019

We've been helping startups succeed in sales for years.and today we're taking it one step further. Download the definitive playbook for early-stage sales teams: discover actionable tactics to close more deals, grow revenue, and scale a high-performing sales operation.

Scale 52

Scale Startup Sales Scaling 52

Andreessen Horowitz

SEPTEMBER 17, 2019

What is the nature of physical pain? Why do we even experience it? Is there one type, or many? Do people experience pain differently? What is happening in our brains and our bodies when we experience pain?

Healthcare 50

Healthcare AI 50

Sales Enablement, SaaS and Growth

SEPTEMBER 17, 2019

2019 is shaping up to be another fine year for those working in and around sales enablement. We’re seeing larger numbers of people work in the industry, more companies investing in sales enablement teams and numerous tools being developed to solve sales enablement challenges. In my mind, there’s never been a better time to work in sales enablement and for the foreseeable future, I think things are only going to get better.

Sales Enablement 189

Sales Enablement Sales Hiring Sales Telecommunications 189

Andreessen Horowitz

SEPTEMBER 17, 2019

Editor’s Note: We need to develop new policy approaches to keep pace with fast-moving blockchain technology. So what should a 21st century regulator look like? Chairman of the U.S.

Blockchain 44

Blockchain Technology Development 44

Advertisement

Outdated or absent analytics won’t cut it in today’s data-driven applications – not for your end users, your development team, or your business. That’s what drove the five companies in this e-book to change their approach to analytics. Download this e-book to learn about the unique problems each company faced and how they achieved huge returns beyond expectation by embedding analytics into applications.

Revenue

SaaStr

SEPTEMBER 17, 2019

How do you create a collaborative, cohesive workplace that scales from your first employees to multiple offices in different locations? How can you ensure the heart of your company’s culture holds strong, and also embracing a spirit of reinvention? This panel of three industry leaders will discuss how to lay the groundwork for the culture you want, the challenges you need to anticipate as you grow, and the importance of culture as a marker of your team’s success.

Data 113

Data Scale Interviewing Churn 113

Andreessen Horowitz

SEPTEMBER 17, 2019

Editor’s Note: The U.S. Commodity Futures Trading Commission (CFTC) is responsible for regulating futures and options markets, but how is it approaching things like crypto futures and crypto-asset derivatives?

Marketing 41

Marketing 41

ProfitWell

SEPTEMBER 17, 2019

Today, dive deep on the end of MoviePass™ with insight from one former subscriber. Plus, we tell you where Tien Tzuo's "Subscribed" is on tour, drop details on your new meeting organization sidekick, and bring you a podcast that debates the question: will all companies in the content world become media companies? Today's Top Subscription News. The World.

Artificial Intelligence 40

Artificial Intelligence Finance Subscription Payment Features 40