SaaStr

AUGUST 30, 2024

At SaaStr Europa, 20VC founder Harry Stebbings and Visionaries Club Founding Partner Robert Lacher share the ins and outs of fundraising and the VC landscape in 2024. Keep reading to hear their perspectives on: Multi-stage investing Platform partner or not Investor incentive mechanisms driving decisions for who to invest in When is pricing too high or low for investors, and much more Should You Partner with Multi-Stage Investors As a founder, there’s no right or wrong when it comes to who you wa

Scale 212

Scale Sales Hiring Software Review Pricing 212

User Pilot

AUGUST 30, 2024

Customer insights enable SaaS teams to understand them better and build products that satisfy their genuine needs. From the article, you’ll learn about different kinds of customer insights (from product analytics and only) and the benefits of gathering them. Most importantly, we’ll show you how to leverage them to create better product experiences.

Social Media 106

Social Media Underperforming Technical Team Market Research Data Analysis 106

FastSpring

AUGUST 30, 2024

FastSpring is thrilled to announce our participation in the Tokyo Game Show 2024 (TGS2024), one of the world’s premier gaming events. Join us at Booth: 03-C11 at Makuhari Messe (Chiba, Japan). The theme for TGS2024 is “Trailblaze the World with Gaming” and will take place in a hybrid format, which will include both physical and virtual venues along with official streaming.

Merchant Services 78

Merchant Services Payments Payment Services Payment Methods 78

User Pilot

AUGUST 30, 2024

What analytics features does WalkMe support? What are its strengths and weaknesses? These are the two main questions the article answers. You will also discover three alternatives to WalkMe and learn about their analytics capabilities. Let’s dive right in! TL;DR WalkMe is a digital adoption platform designed to facilitate customer and employee onboarding through in-app experiences, like interactive walkthroughs , on-screen guidance, and self-service support resources.

Technical Review 105

Technical Review Software Review Systems Review Underperforming Technical Team 105

Speaker: Christophe Louvion, Chief Product & Technology Officer of NRC Health and Tony Karrer, CTO at Aggregage

Christophe Louvion, Chief Product & Technology Officer of NRC Health, is here to take us through how he guided his company's recent experience of getting from concept to launch and sales of products within 90 days. In this exclusive webinar, Christophe will cover key aspects of his journey, including: LLM Development & Quick Wins 🤖 Understand how LLMs differ from traditional software, identifying opportunities for rapid development and deployment.

Artificial Intelligence

The Moz Blog

AUGUST 30, 2024

You may have spent a lot of time learning about websites and SEO, but you probably haven't spent a lot of time learning about social or third parties in the real world. Discover how these can impact your SEO, how they are related to your marketing ecosystem, and how they relate to LLMs and AI.

Marketing 83

Marketing AI 83

Groove HQ

AUGUST 30, 2024

It’s easy to view customer inquiries as a ‘problem’ to be resolved and then forgotten about. Of course, answering the question or fixing the issue is important. But if that’s your only goal, you’re missing the chance to maximize buyer satisfaction and loyalty. Every communication (and every customer) is unique. So the best thing you […] The post How To Respond To a Customer Inquiry Effectively (A 5-Step Process) appeared first on Groove Blog.

Communication 52

Communication Customer Support 52

User Pilot

AUGUST 30, 2024

Ever wondered what makes the difference between a hit product and a missed opportunity? It's often the precise insights that come from analyzing quantitative data. But with so many types of quantitative data available, where do you start? In this article, we'll explore various examples of quantitative data + how to collect them and make smarter decisions that keep users engaged.

Data 105

Data Onboarding Churn Retention 105

Baremetrics

AUGUST 30, 2024

Before we jump into this section, I want to preface it by saying there is no “perfect” template for dunning emails. Dunning best practices that work for one company might not work for yours. The only way to find out what works for you is to test.

52

52

User Pilot

AUGUST 30, 2024

Do you desire a loyal fanbase that can’t get enough of your product or service? The solution might lie in your ability to create a comprehensive user experience map. A well-crafted user experience map can be your secret weapon for understanding customers, identifying pain points, and boosting product engagement. In this article, we explore what this map is all about and how you can create one.

User Experience 104

User Experience Underperforming Technical Team Interviewing Onboarding 104

Speaker: Jamie Bernard

Success in product management goes beyond delivering great features - it’s about achieving measurable financial outcomes that resonate across the organization. By connecting your product’s journey with the company’s financial success, you’ll ensure that every feature, release, and innovation contributes to the bottom line, driving both customer satisfaction and business growth.

Management

ChurnZero

AUGUST 30, 2024

This is a guest post by Angela Allred of BrainStorm, Inc. Customer success (CS) and customer education (CE) are both essential to helping customers thrive. Despite their shared goals, these teams often face friction that isn’t fun for either party and makes it harder for them to have real impact. Customer success is on the front lines working directly with customers to ensure they’re getting value from the product.

Education 52

Education Customer Success Scale Metrics 52

User Pilot

AUGUST 30, 2024

What if you could read your customers’ minds? Imagine knowing exactly what they want, when they want it, and how they want it delivered. While mind-reading might be out of reach, customer segmentation models are the next best thing. By understanding and grouping your customers based on their behaviors and preferences, you can create personalized experiences that actually engage customers.

Strategy 101

Strategy Social Media Payment Features Engagement 101

SaaS Metrics

AUGUST 30, 2024

The LTV/CAC ratio is crucial for SaaS success, but what if your numbers tell a different story? The post Understanding the LTV/CAC Ratio in SaaS first appeared on SaaS Metrics.

SaaS 52

SaaS Metrics Acquisition 52

User Pilot

AUGUST 30, 2024

What are the different marketing research methods product marketing teams can use to inform their strategies? This is the main question the article answers. You will also learn about different types of market research and how to conduct it step by step. Let's dive right in. TL;DR Market research is the process of gathering, analyzing, and interpreting information about a target market, competitors, and customers.

Market Research 101

Market Research Marketing Strategy Underperforming Technical Team 101

Advertisement

Discover what B2B SaaS needs to know to become a Payment Facilitator. This guide includes: Earning Revenue from Payments Bank Sponsorship, Underwriting Risk Requirements In depth Descriptions of Staff Requirements Detailed Timeline Itemized Cost List Case Study And more!

SaaS Payments

SaaS Metrics

AUGUST 30, 2024

Bridging the gap between user satisfaction and performance, API metrics unveil critical insights that could transform your SaaS strategy—discover how to harness this power. The post The Role of API Metrics in SaaS Performance Tracking first appeared on SaaS Metrics.

Metrics 52

Metrics SaaS Strategy Software Development 52

User Pilot

AUGUST 30, 2024

Whether you’re a seasoned professional or new to the field, understanding the nuances of product coordinators is essential for success. In this guide, we’ll delve into the core responsibilities, salary insights, essential skills, and more, providing you with the knowledge and tools you need to excel as a product coordinator. TL;DR A product coordinator is a professional responsible for supporting the product team by managing various aspects of the product development process.

Healthcare 52

Healthcare Leadership Communication Market Research 52

How To Buy Saas

AUGUST 30, 2024

In the burgeoning world of artificial intelligence, a myriad of platforms have emerged, allowing users to chat with AI chatbots online, engaging in conversations varying from casual banter to deep technical assistance. Amid these advancements stands HIX Chat, an AI chatbot service known for offering a plethora of features without the need for a login or subscription.

AI Search 52

AI Search Technical Review AI Artificial Intelligence 52

User Pilot

AUGUST 30, 2024

Whether you’re a seasoned professional or new to the field, understanding the nuances of customer onboarding coordinators is essential for success. In this guide, we’ll delve into the core responsibilities, salary insights, essential skills, and more, providing you with the knowledge and tools you need to excel as a customer onboarding coordinator.

Onboarding 52

Onboarding Sales Hiring Underperforming Technical Team Technical Review 52

Advertisement

Explore various models of Embedded Payments, uncovering their benefits, drawbacks, and impacts on customer experience. Gain valuable advice for evaluating and implementing the best payment strategy for your business needs. This concise overview equips software companies with the insights needed to optimize their payment ecosystems effectively. Download today to learn more!

Payments

BetterCloud

AUGUST 30, 2024

Some surprises are fun. Like finding $20 in a pair of jeans you haven’t worn in months. Or receiving a BOGO coupon for your favorite coffee shop in the mail. Other surprises are a lot less fun, like one of your software contracts renewing automatically when you didn’t want it to. When details of renewal dates get misplaced or forgotten, you can find your team faced with unwanted renewals and unnecessary costs.

Software Review 52

Software Review Software Technical Review compliance 52

User Pilot

AUGUST 30, 2024

Starting a career as a usability tester requires understanding the key steps, skills, and experiences needed for success. In this article, we will outline the typical journey for usability testers, covering educational requirements, entry-level positions, potential advancements, and long-term opportunities. Without further ado, let’s get into it!

User Experience 52

User Experience Leadership Interviewing Onboarding 52

Kalungi

AUGUST 30, 2024

A major pitfall I’ve seen in early-stage B2B SaaS companies is building a strategy that requires a team of 20 FTE marketing veterans to execute. How do you lead effectively and generate the results your company needs when you can't afford a full team of A-players?

B2B 45

B2B Marketing SaaS Strategy 45

User Pilot

AUGUST 30, 2024

Starting a career as a UX consultant requires understanding the key steps, skills, and experiences needed for success. In this article, we will outline the typical journey for UX consultants, covering educational requirements, entry-level positions, potential advancements, and long-term opportunities. Without further ado, let’s get into it! TL;DR A UX consultant improves the usability and user experience of digital products by analyzing user behavior, conducting tests, and providing recomm

Consulting 52

Consulting User Experience Telecommunications Trends 52

Speaker: Conrado Morlan

In this engaging and witty talk, industry expert Conrado Morlan will explore how artificial intelligence can transform the daily tasks of product managers into streamlined, efficient processes. Using the lens of a superhero narrative, he’ll uncover how AI can be the ultimate sidekick, aiding in data management and reporting, enhancing productivity, and boosting innovation.

AI

Clouded Judgement

AUGUST 30, 2024

Every week I’ll provide updates on the latest trends in cloud software companies. Follow along to stay up to date! Subscribe now Incrementalism vs Transformative Leaps Over the last 5-10 years, software markets have become increasingly crowded. Simultaneously, venture markets have expanded dramatically, contributing to this overcrowding. In a world without venture capital (or other sources of external financing for startups), each company would have to grow solely based on the merits of th

Cloud 269

Cloud Venture Capital AI Startup 269

User Pilot

AUGUST 30, 2024

Starting a career as a customer engagement manager requires understanding the key steps, skills, and experiences needed for success. In this article, we will outline the typical journey for customer engagement managers, covering educational requirements, entry-level positions, potential advancements, and long-term opportunities. Without further ado, let’s get into it!

Engagement 52

Engagement VP of Engineering Management Customer Lifetime Value 52

How To Buy Saas

AUGUST 30, 2024

In the contemporary digital landscape, visual content reigns supreme. Whether it’s about making an impression on social media, enhancing professional portfolios, or revitalizing ancient family photos, the demand for high-definition, crystal-clear images has never been more pronounced. Enter Upscale.pro, a cutting-edge platform leveraging the prowess of AI to upscale images with remarkable efficiency and quality.

Technical Review 52

Technical Review AI Technology Software Review 52

User Pilot

AUGUST 30, 2024

Starting a career as a customer onboarding manager requires understanding the key steps, skills, and experiences needed for success. In this article, we will outline the typical journey for customer onboarding managers, covering educational requirements, entry-level positions, potential advancements, and long-term opportunities. Without further ado, let’s get into it!

Onboarding 52

Onboarding Management Scale Data Analysis 52

Advertisement

The complexity of financial data, the need for real-time insight, and the demand for user-friendly visualizations can seem daunting when it comes to analytics - but there is an easier way. With Logi Symphony, we aim to turn these challenges into opportunities. Our platform empowers you to seamlessly integrate advanced data analytics, generative AI, data visualization, and pixel-perfect reporting into your applications, transforming raw data into actionable insights.

Data

User Pilot

AUGUST 30, 2024

Starting a career as a head of product requires understanding the key steps, skills, and experiences needed for success. In this article, we will outline the typical journey for head of products, covering educational requirements, entry-level positions, potential advancements, and long-term opportunities. Without further ado, let’s get into it!

Leadership 52

Leadership Scale Interviewing Compensation 52

User Pilot

AUGUST 30, 2024

Whether you’re a seasoned professional or new to the field, understanding the nuances of product assistants is essential for success. In this guide, we’ll delve into the core responsibilities, salary insights, essential skills, and more, providing you with the knowledge and tools you need to excel as a product assistant. TL;DR A product assistant in the SaaS industry supports product managers by conducting market research , analyzing user feedback, and coordinating with cross-functio

Market Research 52

Market Research Leadership Communication Data Analysis 52

User Pilot

AUGUST 30, 2024

Whether you’re a seasoned professional or new to the field, understanding the nuances of customer success analysts is essential for success. In this guide, we’ll delve into the core responsibilities, salary insights, essential skills, and more, providing you with the knowledge and tools you need to excel as a customer success analyst. TL;DR A customer success analyst ensures customers achieve their goals with the software by analyzing data, tracking KPIs like CSAT and NPS , and ident

Customer Success 52

Customer Success Data Analysis Churn Trends 52