Wed.Nov 18, 2020

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The Top 10 Mistakes First Time SaaS Founders Make

SaaStr

Second-timers know the playbook and can execute against it faster. But often times, they also have a bit of healthy skepticism, a bit of baggage, from the last time. First-timers often know very little, but are baggage free. That can be very powerful. I’ve had a chance to watch a whole cohort of SaaS first-time founders go from $1m to $10m ARR in 5 quarters or less (more on that here ) and just been awestruck by how much better than me they are as founders, and how much better they̵

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Best Virtual Office Services

The Daily Egg

So you have started your business, your lifelong dream… congratulations! Now it’s time to get to work and make it stand out like a person holding an umbrella on a sunny day. But how do you do that? How can you make your clients believe you’ve been doing business for years, instead of coming off […]. The post Best Virtual Office Services appeared first on The Daily Egg.

Business 273
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S.H.O.P.: Making the move Online

Intercom, Inc.

Welcome to S.H.O.P. , our series examining the changes in retail and commerce. Over the course of four weeks, we’re exploring some of the key topics around the past, present, and future of retail, looking at the technologies and behaviors that have enabled – and transformed – shopping as we know it. This week, we’re looking at the tools and infrastructure needed to facilitate the move Online.

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The most common mistake SaaS companies make on sales tax collection and filings

SaaStr

Wondering how your SaaS business got slapped with a multi-million dollar sales tax bill from one or multiple states? Probably because you, like so many other SaaS companies out there, didn’t even know you had to collect and remit sales tax. It’s really not surprising that many SaaS companies make this common mistake and find themselves unintentionally non-compliant.

New CTO 170
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How Investors & Strategic Buyers Evaluate Integrated Payment Strategies

Explore how integrated payment strategies impact investor and buyer evaluations. Payments are more than a feature — they’re a key to long-term success and market differentiation. They help SaaS companies offer seamless user experiences and efficient operations. Investors and strategic buyers assess these integrated payment strategies as a measure of a company's growth potential and sustainability.

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Transforming customer support with automation: Key trends and challenges for support leaders

Intercom, Inc.

Companies that automate support are 4x more likely to see CSAT improvements, according to a survey we conducted with support leaders. That’s an incredible statistic – but how can these benefits be realized? Today, support teams are navigating an increasingly demanding support landscape. With customer expectations and conversation volumes on the rise, businesses need a way to effectively deliver on-demand, personal support while maintaining customer satisfaction.

More Trending

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How to Create an E-Commerce Business Plan

Neil Patel

If you ever plan on finding investors, partners, or employees for your e-commerce startup, you’ll need to know how to create a business plan. A lot of people make this process out to be more complicated than it needs to be. When you do it right, creating a business plan doesn’t have to be so difficult. In this guide, I’m breaking down step-by-step everything you need to know about creating a powerful e-commerce business plan.

Business 133
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Epic Games Versus The App Store: A Fight for Autonomy and Freedom in the Ecommerce Era

FastSpring

Note: Apple announced that it would be reducing the App Store fee from 30% to 15% for most developers starting on January 1st, 2021. Check out this article from The Verge for more information. For app entrepreneurs and ecommerce store owners, the battle to be noticed in the marketplace is ongoing. For customers, the process of looking for apps to download usually takes place in one of the four leading app marketplaces; Google Play, Apple App Store , Windows Store, and the Amazon App Store.

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6 Influencer Marketing Strategies to Boost End-of-Year Sales

Nimble - Sales

At this time of the year, you might be probably sitting on your mid-century desk with the accounts book opened, calculating how much you made this year. While looking at the figure and the time left before the year ends, are you pondering about ways to boost your end of year sales? If so, then […]. The post 6 Influencer Marketing Strategies to Boost End-of-Year Sales appeared first on Nimble Blog.

Strategy 113
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The Digital Onboarding Process Decreases Your Implementation Timeline

Totango

It is critical that at each phase in the customer success lifecycle, you are engaging your customer with the goal of retaining them. Onboarding is a vital part of this customer retention focus, however, an onboarding process that is too lengthy or complicated can sour customer relationships early on. It is important to identify ways to shorten and simplify onboarding so by the end of the process, there are a repeatable series of clear, logical steps that turn a new customer into a loyal customer

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The Big Payoff of Application Analytics

Outdated or absent analytics won’t cut it in today’s data-driven applications – not for your end users, your development team, or your business. That’s what drove the five companies in this e-book to change their approach to analytics. Download this e-book to learn about the unique problems each company faced and how they achieved huge returns beyond expectation by embedding analytics into applications.

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How to Nail your Email Marketing Strategy in 2021

Nimble - Sales

Every day, billions of emails are traveling from inbox to inbox. This traditional tool is vital for all marketers who want to increase their revenue in 2021 and build a strong customer base. Like every marketing strategy, email marketing is a dynamic landscape that changes a lot. There are new trends and data that brands […]. The post How to Nail your Email Marketing Strategy in 2021 appeared first on Nimble Blog.

Strategy 111
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How to Master the Art of Rapport Building

Sales Hacker

Building relationships is a top priority in 2020. If you want to win deals with virtual sales, you need to build trust with buyers and differentiate yourself from your competition. The post How to Master the Art of Rapport Building appeared first on Sales Hacker.

Sales 75
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Customer-Centric Adjustments to Your 2021 Finances

Nimble - Sales

Little has changed the outlook of modern business as much as the coronavirus pandemic. In just a short amount of time, companies of all shapes and sizes have had to reorganize, reanalyze, and reassess. In reassessing your finances for 2021, you need to work out how you can stay ahead while maintaining customer relationships. Nothing […]. The post Customer-Centric Adjustments to Your 2021 Finances appeared first on Nimble Blog.

Finance 94
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5 Keys to a Revenue Intelligence Platform

InsightSquared

When you launch a product, there’s always a bit of hold your breath, wait and see. Sure you’ve tested it, but established relationships are much different from broad market availability. That’s what makes the momentum surrounding the InsightSquared Revenue Intelligence Platform —featuring six integrated solutions in 1—so powerful. It’s been just over a month since launch and, here’s what we’ve seen: Already more than 100 customers have signed up for the InsightSquar

Revenue 62
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6 Reasons Why Your Integrated Payments Strategy Could Fail

If you're in the software industry grappling with integrating payments into your business model, understanding where others have stumbled can be a game-changer for your revenue goals. Discover 6 key reasons behind the struggles many face. The challenge goes beyond the technicalities of integrating a payment system; it delves into the strategic oversight of revenue shares, negotiations with payment providers, and the full exploitation of potential revenue streams.

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3 Ways to Boost Sales Results Using Zoom in 2023 & Beyond

CloseSaaS

Ditching the phone and hosting sales calls over video creates a personalized touch your leads will resonate with. Here's how you can whizz through lead prospecting by using Zoom in 2021.

Sales 52
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How to Find the Best Online Slots in Online Casinos?

SaaS Metrics

We all know that the massive popularity of online gambling in recent years has created a veritable boom on the market. Online casino platforms are sprouting like mushrooms after the rain as well as it would seem that everyone and their grandma are opening and planning to open one. Online slots in casinos are known as the most popular games, accounting for more than 70% of overall casino income.

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Successfully Manage Your Projects to Increase Profits

Aysling

Project Management. Two simple words, but lots of complexity in the actual undertaking. Projects often are massive ventures: engineering projects for clients, software program creation, whole server rebuilds. They can be weeks, months or even years in length, encompassing hundreds or even thousands of employee hours with many different parts to their whole (design, execution, administration, billing, etc.).

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How to Safely Play at an Online Casino?

SaaS Metrics

Online gambling has become very popular in recent years. A lot of people like playing their favorite casino games online because it is more convenient. However, when it comes to online gambling, one of the main concerns of most aspiring gamblers is safety. When playing online, you need to be wary because it’s your money that is on the line. Losing money from a casino game due to a bad bet is one thing.

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Monetizing Analytics Features

Think your customers will pay more for data visualizations in your application? Five years ago, they may have. But today, dashboards and visualizations have become table stakes. Turning analytics into a source of revenue means integrating advanced features in unique, hard-to-steal ways. Download this white paper to discover which features will differentiate your application and maximize the ROI of your analytics.

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6 Important Things Founders Get Wrong In Their Core Metrics

SaaStr

SaaS metrics can be more confusing than one might think. What if some of the revenue doesn’t recur? What if the client never deploys? What if a customer churns, but is on an annual contract? Is that just a blip in our NPS? My SaaS Metrics Primer: * ARR always = 12x MRR. Always. * There's no such thing as a Gross Burn Rate * If your cash collections < MRR, your MRR is wrong * The later the investor update, the worse the month * There's no churn that "doesn't count

Metrics 256
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The 5 Essential Elements of a Winning Landing Page

Unbounce

Huddle up, marketers! Action star Arnold Schwarzenegger has a piece of advice for you. (If you’re not reading this in his voice, you’re doing it wrong.). The day is 24 hours. 6 hours we sleep, so you have left 18 hours. So don’t ever give me this thing, “I’m working 12 hours so I don’t have time to exercise and to work out.” Ugh.

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Nov 18 – Customer Success Jobs

SmartKarrot

Role: Director, Customer Success Location: Toronto, Ontario, Canada Organization: Book4Time Inc. As a Director of Customer Success, you will assume direct responsibility for a handful of extremely strategic customers in providing a white-glove level of Customer Success. Drive customer success outcomes by focusing on improving an already high retention rate, with less than 5% churn per year.

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The 5 Essential Elements of a Winning Landing Page

Unbounce

Huddle up, marketers! Action star Arnold Schwarzenegger has a piece of advice for you. (If you’re not reading this in his voice, you’re doing it wrong.). The day is 24 hours. 6 hours we sleep, so you have left 18 hours. So don’t ever give me this thing, “I’m working 12 hours so I don’t have time to exercise and to work out.” Ugh.

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Crafting Tomorrow: A to Z of Delighting Customers with Your Product

Ready to build game-changing software fast? Trigent's eBook, "Crafting Tomorrow," unlocks the secrets. Entrepreneurs, product managers, and developers: it's time to bring your vision to life. Tech Accelerator: An on-demand ninja team ready to ideate, validate, iterate, and propel your product at every stage. Master the Product Life Cycle: Identify problems, build solutions, launch, scale, and optimize with confidence.

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SaaS Customer Marketing: Top 10 Strategies

SmartKarrot

The school of marketing teaches you the subtle art of enticing and converting prospects. In the SaaS industry, the whole ball game is about turning a prospect into a potential, loyal brand advocate. Your existing client base is more like a lucrative offspring of the newer and existing opportunities that you must not wash your hands off. In such a case, you must delve into the chapters of SaaS customer marketing and know, how to ace business.

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It All Revolves Around Them: 4 Tips to a Customer-Centric Sales Process

Sales Hacker

Selling doesn’t really have rules. Sure, there are guidelines and best practices. But if sales is a dance, it’s jazz, not ballet. There is, in my opinion, one exception to this: the hard-and-fast rule to focus on your customer. According to a survey by Salesforce last year , the top 20% of sales teams last year are almost 3x more likely to say they have been focusing on personalizing customer interactions.

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10 Essential Tips to Achieve Customer Excellence

SmartKarrot

The expectations of the customer are on the rise. In such a scenario, it is much-needed to be on par with their taste. And that is why you must zero in on pursuing customer excellence. The term simmers down to emphasizing efforts to generate front-end changes that surface perfection. Here are 10 such essential tips that can help you achieve customer excellence in no time.

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‘Measure Everything’—Pendo’s Todd Olson on Becoming a Product-Led Organization

OpenView Labs

Pendo CEO and Founder Todd Olson is so passionate about the product-led organization that he literally wrote the book on it. In The Product-Led Organization , Todd packages his years of experience to help companies uncover ways to leverage their products in a way that allows them to offload a lot of what used to be manual-only tasks and business processes.

Scale 53
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How To Package & Price Embedded Analytics

Just by embedding analytics, app owners can charge 24% more for their product. How much value could you add? This framework from Software Pricing Partners explains how application enhancements can extend your product offerings. You’ll learn: How to take a disciplined approach to pricing The three elements of the Packaging Decision Framework Ways to structure your new embedded analytics offering Download the White Paper to learn about How To Package & Price Embedded Analytics.

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Perfect Sales to Customer Success Handoffs: The Essential Guide

SmartKarrot

Okay! So now you have gotten over the customer acquisition stage and want to perfect the succeeding stages. Your marketing and sales team has made numerous promises to the customer. The customer, after getting convinced of all the future opportunities, has decided to purchase your product. So far so good! But this is not the end of the story. How you execute the sales to customer success handoff is a major deciding factor in forming a further relationship with the customer.