Fri.Nov 02, 2018

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The rise of stories and the explosion of mobile micro-formats

Intercom, Inc.

Mobile formats such as stories have exploded in popularity in recent years, but they raise some interesting design questions – how are they changing the mechanics of mobile interaction? Will they usurp or coexist with the traditional newsfeed? What role do ubiquitous cameras have in shaping how we communicate with these formats? Let’s tease out some of the design issues raised by this phenomenon. ???

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Breaking Down the Ultimate Question – NPS

ChurnZero

Breaking Down the Ultimate Question – NPS (Net Promoter Score). First, let’s start with the very basics- what is a Net Promoter Score ? Net Promoter Score was first developed by Fred Reichheld, Bain & Company and Satmetrix in 2003. Since then it has been used heavily by companies, both large and small, to assess customer satisfaction and has become an important metric for growth-driven technology businesses.

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