Chart Mogul
FEBRUARY 19, 2021
Learn how to measure, analyze, and improve your retention rates to turn your SaaS business into a success. Every time I think about how SaaS companies grow, I come back to the idea that: Growth is the result of engagement, retention, and monetization. Click To Tweet. But at the same time, retention is also the most crucial factor that drives acquisition and monetization.
The Daily Egg
FEBRUARY 19, 2021
The rule is simple: Better project planning = better projects. A project management plan defines how a project is to be executed, monitored, and controlled. It sets out the processes that everyone is expected to follow to avoid any headaches in the future. Think of it as streamlining the “doing.” On the other hand, not […]. The post Project Management Planning – The Beginner’s Guide appeared first on The Daily Egg.
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SaaStr
FEBRUARY 19, 2021
In this SaaStr insider episode, SaaStr CEO and Founder, Jason Lemkin catches up with Brian Halligan, CEO and Co-founder of HubSpot. Together they discuss: why partners are a moat, why HubSpot avoided going more enterprise, building vs. buying, and building an eco-system. Here are some of our top learnings from the discussion: ? ? ? ? ? ?. Why Partners Are a Moat. 50% of Hubspot’s 100,000 customers want to deploy the product themselves, while the other half buy through an agency partner or
Neil Patel
FEBRUARY 19, 2021
While there is a slew of social platforms available for digital marketing endeavors, LinkedIn is unique. Where else can marketers find business-minded individuals and target them with incredible accuracy? The answer, obviously, is nowhere. Before we look at LinkedIn advertising ideas, let’s talk about why LinkedIn is where you want to spend your time—and money.
Speaker: Timothy Chan, PhD., Head of Data Science
Are you ready to move beyond the basics and take a deep dive into the cutting-edge techniques that are reshaping the landscape of experimentation? 🌐 From Sequential Testing to Multi-Armed Bandits, Switchback Experiments to Stratified Sampling, Timothy Chan, Data Science Lead, is here to unravel the mysteries of these powerful methodologies that are revolutionizing how we approach testing.
SaaStr
FEBRUARY 19, 2021
There’s no question Zooms are much, much more efficient than meeting in person. You can hear the SVP of Sales of Salesforce itself sharing just how many most customers they now get to connect with, now that they don’t have to travel. 5 times more! Listen here: And yet … and yet …. I can tell you 2 things. First, I literally never lost a customer I actually visited in person.
SaaS Brief brings together the best content for SaaS professionals from the widest variety of industry thought leaders.
Andreessen Horowitz
FEBRUARY 19, 2021
The way we pay for healthcare in the US has long been by fee-for-service: per doctor visit, per test, per surgery, per hospital stay. But that system … The post Bio Eats World: Value Versus Volume (in Healthcare) appeared first on Andreessen Horowitz.
Nimble - Sales
FEBRUARY 19, 2021
If you decided that 2021 was going to be the year when you finally implemented a CRM for your company, or if you decided that you will transition into a new contact management software and are considering Nimble, this article is for you. We recently hosted a webinar in which we discussed all of the […]. The post How to Jumpstart Your 2021 Growth with Nimble CRM appeared first on Nimble Blog.
ITPro
FEBRUARY 19, 2021
The Office 2019 successor will be released alongside Office LTSC for commercial customers
ReSci
FEBRUARY 19, 2021
We've had a busy week here at Retention Science! We hosted a webinar earlier this week, and threw an event for local eCommerce executives just last night, right here in Los Angeles. The post Webinar: Build Brand Loyalty and Value with Email Marketing appeared first on ReSci.
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Explore how integrated payment strategies impact investor and buyer evaluations. Payments are more than a feature — they’re a key to long-term success and market differentiation. They help SaaS companies offer seamless user experiences and efficient operations. Investors and strategic buyers assess these integrated payment strategies as a measure of a company's growth potential and sustainability.
Totango
FEBRUARY 19, 2021
Know the Most Important Customer Satisfaction KPI Metrics to Monitor. Your customer satisfaction KPI data lends you invaluable insight into whether your customers are likely to buy from you again or promote you to others. Knowing your customer satisfaction numbers can help you flag potential problems, reduce churn and boost customer retention. Here’s a look at five of the most important customer satisfaction KPI metrics to track, why they matter, how automation can help you keep on top of them a
Andreessen Horowitz
FEBRUARY 19, 2021
This first appeared in the monthly a16z fintech newsletter. Subscribe to stay on top of the latest fintech news. . P2P or B2B? Payments for the hustle economy. Peer-to-peer (P2P) payment transfers have seen impressive growth over the past year: … The post Zelle and Venmo serve side hustlers; “One click” insurance; What’s behind the Payment For Order Flow debate, and more appeared first on Andreessen Horowitz.
Sales Hacker
FEBRUARY 19, 2021
One reason ops teams struggle to be heard is because they don’t feel comfortable or empowered to say no to requests. Ops professionals can fall into the trap of taking orders rather than serve as trusted experts on operational best practices. If the ops team can’t own operations, this means nobody is thinking about how each request fits into the big picture.
Kellblog
FEBRUARY 19, 2021
I first read The One to One Future by Don Peppers and Martha Rogers in 1997, four years after it was published. As a marketer, the book made a big impression on me. It was revolutionary stuff: we should make the paradigm shift from mass marketing to individualized marketing. When the book was published in 1993, newspaper ads were $75B/year, TV around $60B , the web browser was a mere three years old , and there were 623 total sites on the web.
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Outdated or absent analytics won’t cut it in today’s data-driven applications – not for your end users, your development team, or your business. That’s what drove the five companies in this e-book to change their approach to analytics. Download this e-book to learn about the unique problems each company faced and how they achieved huge returns beyond expectation by embedding analytics into applications.
SaaS Metrics
FEBRUARY 19, 2021
There is a term you hear in some circles called “invasive technology.” It’s a catchall that has many uses, and it has both positive and negative connotations. Some people use it when they’re talking about things like privacy issues. They most often mean tracking chips in phones or website cookies that monitor someone’s online behavior to compile a profile for commercial reasons.
BrightBack
FEBRUARY 19, 2021
A New York state law just went into effect that imposes new regulation on subscription businesses. We've completed a review of the law and produced a guide to the 7 Key steps to comply *. A few highlights from the Guide: Regulations in both New York and California are requiring online cancelation flows. If you are a business that allows for customers to purchase online, you must also allow them to cancel online.
InsightOutData
FEBRUARY 19, 2021
As we put a tumultuous year behind us, it’s time to examine how we will approach data visualization in 2021. How will we leverage this increased data literacy, and what are the data visualization best practices for 2021 that we should incorporate into our work?
Sales Hacker
FEBRUARY 19, 2021
Learn the steps B2B sales leaders need to take to shift to a more customer-centric approach, how to build a digital buyer experience that fuels revenue growth, and reaches and retains all potential customers. The post The Framework for B2B Sales Leaders to Develop a Customer Centric Business Model appeared first on Sales Hacker.
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If you're in the software industry grappling with integrating payments into your business model, understanding where others have stumbled can be a game-changer for your revenue goals. Discover 6 key reasons behind the struggles many face. The challenge goes beyond the technicalities of integrating a payment system; it delves into the strategic oversight of revenue shares, negotiations with payment providers, and the full exploitation of potential revenue streams.
InsightOutData
FEBRUARY 19, 2021
Data visualization and analytics are some of the fastest-growing digital transformation initiatives for businesses today. In this article, we explore some of the currently trending topics and new developments in the field.
SmartKarrot
FEBRUARY 19, 2021
Role: Director of Customer Success Location: Remote, United States Organization: Ivalua As a Director of Customer Success, you will be accountable for the success of the Ivalua customer journey as measured by the net revenue retention for each customer and adoption. Lead the Americas team that is responsible for quarter-backing the execution of the Outcome Delivery, Customer Management, Escalation and Renewal playbooks with Ivalua customers.
Neil Patel
FEBRUARY 19, 2021
The move from brick-and-mortar retail shopping to e-commerce sites has continued steadily over the last decade. Between 2014 and 2023, global retail e-commerce sales are expected to increase by $5.2 billion. As online shopping integrates seamlessly with search and social platforms and as UX improves, more users are inclined to make their purchases online.
SmartKarrot
FEBRUARY 19, 2021
To begin with any project or even an organization, you must “ Start with Why ”, as Simon Sinek puts it. This holds true even for building an effective business case for customer success. Ask yourself first, why would your CEO or CFO invest in such a program? Once you are clear on this, rest of the things will fall into place progressively. To get started on building a business case, you need to follow these four steps: Highlight the problem Propose a solution Mention cost Quantify outcomes.
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Think your customers will pay more for data visualizations in your application? Five years ago, they may have. But today, dashboards and visualizations have become table stakes. Turning analytics into a source of revenue means integrating advanced features in unique, hard-to-steal ways. Download this white paper to discover which features will differentiate your application and maximize the ROI of your analytics.
Neil Patel
FEBRUARY 19, 2021
Ever wish you could predict the future? Me too. If only you could predict what’s shaping business trends, or what your clients need, you could plan and grow your company, right? Well, there’s good news. While we don’t have a crystal ball, it’s entirely possible to gain a little insight into how the market is evolving and how the changes affect your long-term business planning.
ChurnZero
FEBRUARY 19, 2021
Whenever I tell someone that I work as a Customer Success Manager, it inevitably always results in a confused facial expression and a response of “So, what is it exactly that you do?”. Well, the answer depends on who you ask…. For those wanting a peek into what a CSM really does or for my fellow CSMs who are curious about how we here at ChurnZero drink our own champagne, I’m pulling back the curtain on a day in my life as a CSM.
Chart Mogul
FEBRUARY 19, 2021
Learn how to measure, analyze, and improve your retention rates to turn your SaaS business into a success. Every time I think about how SaaS companies grow, I come back to the idea that: Growth is the result of engagement, retention, and monetization. Tweet this quote. But at the same time, retention is also the most crucial factor that drives acquisition and monetization.
BetterCloud
FEBRUARY 19, 2021
If tech writers were honest, we’d admit that it’s been a long time since we started a blog post without saying that SaaS adoption is exploding. Experts agree that SaaS adoption will continue to accelerate over the next few years. Bill Martorelli, Principal Analyst at Forrester Research, says that 57% of IT executives plan to invest in SaaS as part of their digital transformations.
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Navigate the complex world of integrated payment partnerships with this essential guide, a treasure trove of insights for software companies. It unveils ten critical red flags to watch out for, from the dangers of hidden fees to the constraints of restrictive contracts. This guide is crucial for identifying potential pitfalls and aligning with the right partners.
Neil Patel
FEBRUARY 19, 2021
The complex digital media landscape changes every day, and this year is no exception. Having advanced social media tips at your disposal certainly has its perks, but finding a no-nonsense list can be pretty challenging. That’s where I come in. Since we’ve got a lot of ground to cover, let’s dive in with our first category and get you solving your digital marketing struggles, one platform at a time.
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