Frontegg
MARCH 10, 2022
SaaS applications need to be powered with strong onboarding experiences and multiple self-served features, but billing and subscription models are key when it comes to establishing a sustainable growth trajectory. Let’s get familiar with the top SaaS billing and subscription models you can use today for your application. Before getting started, you need to create a basic strategy.
Tom Tunguz
MARCH 10, 2022
I’m going to tell you a bit about two startups and I’d like you to guess the name of each company. Both of these businesses are publicly traded. Both startups provide database software to developers to build applications. Both have grown very fast. In fact, their revenue trajectories through 2020 are nearly identical. Both companies employ a usage-based pricing model: pay for what you use.
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SaaStr
MARCH 10, 2022
My quick review of Miami for SaaS: – Met ton great CEOs, including 2 unicorns – 5x the size for SaaS vs. 2019 – Meet some good VPs, etc. But. – Still small – Crypto et. Al. Dominates, not B2B. Will. Be Back Bigger in 2023!! pic.twitter.com/9LbCkSODPi. — Jason BeKind Lemkin #???????????? (@jasonlk) March 6, 2022. So we’re back from the third SaaStr Miami meet-up, and by far our best ever.
Intercom, Inc.
MARCH 10, 2022
The e-commerce landscape has grown exponentially since 2020, with experts predicting that the pandemic accelerated transformation of the digital space by up to five years. With lockdowns preventing in-store experiences, shoppers have gravitated towards brands that can provide the best online experience possible. And, as society reopens, it is vital to maintain ease of movement between in-store and online channels – not just for your customers, but for your teams.
Speaker: Timothy Chan, PhD., Head of Data Science
Are you ready to move beyond the basics and take a deep dive into the cutting-edge techniques that are reshaping the landscape of experimentation? 🌐 From Sequential Testing to Multi-Armed Bandits, Switchback Experiments to Stratified Sampling, Timothy Chan, Data Science Lead, is here to unravel the mysteries of these powerful methodologies that are revolutionizing how we approach testing.
SaaStr
MARCH 10, 2022
SaaStr Build 2022 our first digital mega event of the year, is just a few days away! Focusing on how to build better, strong faster products to $100M and beyond, SaaStr Build is a live, global digital event on Wednesday, March 16 th. It’s completely free to sign up and tune into this incredible lineup of content, including the CPO of Samsara, CPO of Notion, CMOs of Digital Ocean and Automattic, and much more!
SaaS Brief brings together the best content for SaaS professionals from the widest variety of industry thought leaders.
Unbounce
MARCH 10, 2022
As your PPC agency grows, you can’t afford to repeat the same manual tasks and tedious processes over and over again. You’d much rather spend your precious time serving clients and growing your sales, right? Lucky for you, there’s a whole bunch of handy tools and software for PPC agencies that can help you get a leg up on the competition. Whether you wanna automate weekly tasks (like reporting— ugh ), improve your ability to address and fulfill your clients’ needs, or get help landing more clien
ChurnZero
MARCH 10, 2022
Online Customer Success communities are excellent places to gain fresh perspectives, stay on the pulse of industry trends, learn from seasoned Customer Success professionals and other SaaS experts, and have conversations with like-minded folks. Customer Success communities are the discerning CS professionals’ secret weapon. The right community can help you: Connect and collaborate with fellow Customer Success professionals.
Infinicept
MARCH 10, 2022
By Dan Spalinger, VP of Global Advisory Services, Infinicept Fraudsters and other criminals are opportunists. Whenever there’s a crisis anywhere in the world, you can count on illegitimate players using the situation for their own personal gain. And when you operate a platform that’s moving money, these players will attempt to take advantage of it.
Kellblog
MARCH 10, 2022
Just a quick post to highlight a video / podcast episode I recently recorded with Cillian Hilliard , fellow board member at work management leader Scoro , and investor at Kennett Partners. Cillian runs a great blog (complete with detailed financial models) at The Novice Investor. ?. ( Understanding SaaS Marketing as an Investor – Dave Kellogg from Cillian Hilliard on Vimeo.).
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Explore how integrated payment strategies impact investor and buyer evaluations. Payments are more than a feature — they’re a key to long-term success and market differentiation. They help SaaS companies offer seamless user experiences and efficient operations. Investors and strategic buyers assess these integrated payment strategies as a measure of a company's growth potential and sustainability.
IT World
MARCH 10, 2022
Microsoft Teams is a powerful corporate chat, collaboration, and meeting application. Because it’s included with most Microsoft 365 and Office 365 business and enterprise subscriptions, many companies already use it as a primary way to keep their workforce — both in-office and remote — in touch. Teams lets you set up multiple channels (discussion areas) for your team, share and store files, and conduct voice and video meetings.
SaaSOptics
MARCH 10, 2022
Is your company taking advantage of CFO tools like automated invoicing, database management, and automatic tax-compliance updates? If not, read on. These tools allow you to do the above and more, benefitting your company by providing affordable and scalable software solutions to common time-consuming financial operations. Finance and Billing Tools. It’s common for companies to have digitized some of their financial processes.
IT World
MARCH 10, 2022
A year ago, the SolarWinds attack brought software supply-chain attacks to the forefront of the news. Now, new incidents are emerging on a weekly basis. To make matter worse, businesses and government institutions are fending off attacks from both traditional cybercriminals and nation-states that have large budgets and many resources, making their campaigns difficult to stop.
ChurnZero
MARCH 10, 2022
Online Customer Success communities are excellent places to gain fresh perspectives, stay on the pulse of industry trends, learn from seasoned Customer Success professionals and other SaaS experts, and have conversations with like-minded folks. Customer Success communities are the discerning CS professionals’ secret weapon. The right community can help you: Connect and collaborate with fellow Customer Success professionals Engage and learn from industry experts and influencers Build critical pro
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Outdated or absent analytics won’t cut it in today’s data-driven applications – not for your end users, your development team, or your business. That’s what drove the five companies in this e-book to change their approach to analytics. Download this e-book to learn about the unique problems each company faced and how they achieved huge returns beyond expectation by embedding analytics into applications.
IT World
MARCH 10, 2022
At its “Peek Performance” event on Tuesday, Apple dropped two especially surprising announcements. First, it introduced the newest edition to the M1 chip lineup, the M1 Ultra. Then, it introduced a new desktop Mac, the Mac Studio, which isn’t quite the Mac mini or the Mac Pro. Computerworld executive editor Ken Mingis and Macworld executive editor Michael Simon join Juliet to discuss what these new additions to Apple’s hardware lineup are all about and who will get the most use out of them.
CloseSaaS
MARCH 10, 2022
Want even more powerful, customizable sales reports and spreadsheets to optimize your sales process? Actiondesk can automatically pull and update your Close CRM data into your spreadsheet of choice exactly the way you want it.
IT World
MARCH 10, 2022
Global mergers and acquisitions (M&As) last year surpassed pre-pandemic levels and nearly matched the previous record years of 2007 and 2015, according to professional services firm KPMG. This year, they're poised to climb higher. A KPMG survey of more than 350 US business indicated that mergers are on the rise because of easy access to capital, low interest rates, and a recovering global economy.
Groove HQ
MARCH 10, 2022
Looking to learn more about online chat support? We've broken down the benefits, implementation guidelines, and more. The post Online Chat Support 101: Your Guide to Live Chat Support for Businesses and Employees appeared first on Groove Blog.
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If you're in the software industry grappling with integrating payments into your business model, understanding where others have stumbled can be a game-changer for your revenue goals. Discover 6 key reasons behind the struggles many face. The challenge goes beyond the technicalities of integrating a payment system; it delves into the strategic oversight of revenue shares, negotiations with payment providers, and the full exploitation of potential revenue streams.
CustomerSuccessBox
MARCH 10, 2022
To deliver the service to the clients which a company’s sales team laid out has a real thing to deal with. If not met, it’s just up for a downfall while creating a poor experience for the clients. On the other hand, there are potential customers all around us, and if they are just left to themselves then who’ll introduce your brand to them to witness the benefits of your product?
SmartKarrot
MARCH 10, 2022
Role: Vice President of Customer Experience Location: Remote, United States Organization: Sales Boomerang As a Vice President of Customer Experience, you will develop a vision and strategy for the customer experience organization. Drive customer experience outcomes. Define and optimize customer lifecycle – further strengthen the customer journey. Build a world-class customer experience team.
CustomerSuccessBox
MARCH 10, 2022
There has been chaos around the term “Customer” and “Client” for quite a long time. Could you discover the difference it after all makes? It’s some petty distinctions that make them different from one another. If that is clear, we are well aware of what this topic has to end with. So, what is the difference between a client success manager and a Customer Success Manager ?
SmartKarrot
MARCH 10, 2022
Customer experience is growing as a requisite in the digital world. The fact that customer experience is now a priority calls for a guide to handle transactions and ensure the process is maintained. Chief Information Officer or CIO is a C-Suite executive whose importance and role has risen in recent times. CIOs played a crucial role during the global pandemic to keep the employees and their families safe.
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Think your customers will pay more for data visualizations in your application? Five years ago, they may have. But today, dashboards and visualizations have become table stakes. Turning analytics into a source of revenue means integrating advanced features in unique, hard-to-steal ways. Download this white paper to discover which features will differentiate your application and maximize the ROI of your analytics.
CustomerSuccessBox
MARCH 10, 2022
A human gets 48.6 thoughts per minute and that’s our current reality. Our mind is like a monkey, jumping from one trail of thoughts to another. 95% of it is repetitive and 80% are negative thoughts. Imagine how much time it takes for a human to process a bad experience and swiftly move from one brand to another? There is a need for managing brand loyalty to the clients and that’s why you need a client success manager.
SmartKarrot
MARCH 10, 2022
Customer Support is a very essential part of keeping your customers satisfied. It is never an easy task but sometimes it can become much trickier. Your customer support team must be trained to handle such tricky situations where they have to turn down a customer’s request without making them dissatisfied. One of the trickiest situations for any customer support team of a SaaS company can be a ‘product feature request’.
CustomerSuccessBox
MARCH 10, 2022
Automation provides you the sixth instinct and an additional hand to create more productive engagements across all your accounts. In this day and age, all B2B SaaS firms want to optimize Automation to scale Customer Success in their organizations. Automation of the basic tasks such as the following can be easy. Sending follow-up emails, Outreaching with new alerts, Recognizing ideal outreach times, Arranging meeting requests, etc.
Valuize Consulting
MARCH 10, 2022
Amplify Your NDR Potential. Over the next 10 years, partner ecosystems could unlock $100 trillion worth of value for businesses ( Accenture , 2018). Scaling a technology enterprise through a partner channel has long been a best practice in B2B technology. With the rise of recurring revenue business models in the B2B technology industry, the partner strategies of companies must evolve beyond the traditional partner-led sales and implementations.
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Navigate the complex world of integrated payment partnerships with this essential guide, a treasure trove of insights for software companies. It unveils ten critical red flags to watch out for, from the dangers of hidden fees to the constraints of restrictive contracts. This guide is crucial for identifying potential pitfalls and aligning with the right partners.
CustomerSuccessBox
MARCH 10, 2022
Customer Success, as a function, is evolving fast. The field’s importance and responsibility are growing, but budget increases do not appear to be following suit. You might notice as a customer success manager that you’re spreading yourself too thin trying to take care of all of your customers at some point. You might find that you have less time to schedule activities to help manage your customer journey and more time to respond to customer requests.
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