ProductFruits vs Usetiful vs Userpilot – Which is Best For Your SaaS?

Deciding between ProductFruits, Usetiful and Userpilot? We know that choosing the best product adoption platform for your SaaS is difficult.

So we decided to write a more in-depth comparison of the three tools – going into more detail about the tools’ features, use cases, pros and cons – than what you’ll find on review sites.

Whether you’re looking mainly to improve your user onboarding or product analytics, collect user feedback or NPS – you’ll find out how ProductFruits performs vs Usetiful vs Userpilot – and which one is the best choice for you!
Let’s dig in!

TL;DR

• Product Fruits stands out as one of the most affordable user onboarding tools available in the market. It can be an ideal choice for small startups operating on a budget of less than $100. The downside is that it lacks sophisticated analytics, has limited segmentation options, lacks A/B testing capabilities, exhibits unreliable element detection algorithms, and does not support real-time event-based triggering.
• Usetiful is a cloud-based digital adoption platform focused on both employee and user onboarding that offers advanced onboarding features such as interactive guided tours, checklists, and smart hints that encourage users to engage with the product and drive them toward adoption.
• However, since it’s a fairly new tool you’ll encounter bugs and performance issues, and the lack of integrations might be a no-go for you.
• Userpilot is a comprehensive digital adoption platform (DAP). It enables product teams to track product usage and user behavior to guide product development and optimize the user experience. In addition, it allows them to gather user feedback with various survey templates and design personalized onboarding experiences to drive product adoption. All of this is possible without coding. Book a demo to learn more.

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What is ProductFruits?

Product Fruits is one of the cheapest user onboarding tools on the market, so it may be a go-to tool to build product tours for really small startups on a budget under $100.

Even though it seems to do a lot of the things that more sophisticated tools like Userpilot or Appcues do (based on its pricing table, at least) – it doesn’t have any more sophisticated analytics, the segmentation options are very limited, there are no A/B testing, the element detection algorithm is wobbly, and it doesn’t have real-time event-based triggering.

So it’s really an MVP tool for a simple product tour.

What is ProductFruits best for?

Typically, SaaS Product Managers consider ProductFruits for the following reasons: they want to improve their user onboarding, they need product adoption, and would also be able to measure their user feedback. How does ProductFruits perform when it comes to these top-three use cases?

Let’s examine it all, and then compare to the other tools we’re discussing in this post.

ProductFruits for user onboarding

While Product Fruits may not be the most advanced tool on the market, it does offer some useful features for user onboarding. With options for:

• Product tours.
• Checklists.
• Hints.
• In-app announcements.
• Feedback and NPS surveys.
• A help center button.

This platform covers the basics of what you need for a successful onboarding experience. Plus, it’s an affordable option for small startups on a budget.

However, it’s worth noting that Product Fruits has its downsides, such as only offering basic linear tours, clunky UX, and limited reporting for the help center widget. Nonetheless, if you’re looking for a cost-effective solution for user adoption, Product Fruits may be worth considering.

ProductFruits for product adoption

Product Fruits as a user adoption tool offers basic features to help you create a simple onboarding experience for your users. Its core features include product tours, checklists, hints, in-app announcements, feedback and NPS surveys, and a help center button.

However, the platform has its limitations, such as only offering basic linear tours and having a clunky UX that can be hard to use (esp the element selection).

The lack of certain UI patterns (hotspots, spotlights) can make product adoption via secondary onboarding more challenging. Moreover, the segmentation options are limited to user attributes only, so unlike with tools like e.g. Userpilot, you cannot display product adoption experiences based on what the user has actually done inside your app (= tracked events).

ProductFruits for user feedback

Product Fruits surveys are simple but easy to implement:

• In-product feedback and surveys without any coding required.
• Adoption Meter to track user moods and understand how users feel about your product or feature.
• Targeting as granular as you need with advanced segmentation and behavioral triggers.
• Easy setup with hassle-free deployment and no impact on app loading or response times.
• Very limited analytics.
• No AI-based user sentiment analytics.

There is a better tool for your SaaS than ProductFruits!

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What is Usetiful?

Usetiful is a cloud-based digital adoption platform focused on both employee and user onboarding.

The tool offers advanced onboarding features such as interactive guided tours, checklists, and smart hints that encourage users to engage with the product and drive them toward adoption.

Usertiful is especially praised by its customers for having a simplistic, user-friendly design and a helpful customer support team.

What is Usetiful best for?

Similar to ProductFruits, Usetiful is typically considered for user onboarding, product adoption, and user feedback. Let’s examine Usetiful for these use cases before we compare it to Userpilot.

Usetiful for user onboarding

Here’s how Usetiful can help with user onboarding:

• Create onboarding checklists that drive users toward key actions and accelerate activation.
• Design interactive product tours that embrace the learn-by-doing approach and teach how to use a feature step-by-step. You can incorporate different UI elements into walkthroughs such as tip balloons, pointers, modals, and slideouts. Either customize the available templates or use the WYSIWYG (what-you-see-is-what-you-get) visual design studio editor for creating original designs from scratch.
• Segment customers based on attributes like role, language, status, etc, and target them with tailored onboarding experiences that deliver the promised value fast.
• Provide in-app guidance using Smart Tips. Those are similar to tooltips in their anatomy but unlike tooltips, which mainly highlight relevant features and engage users with them, Smart Tips are more geared towards reducing friction and preventing user errors. For instance, you can add Smart Tips to forms and provide additional instructions on how to successfully fill them out.

Usetiful for product adoption

Usetiful describes itself as a tool aiming to bridge the gap between users and digital systems, so it’s no surprise that it comes with powerful product adoption features. Here’s how Usetiful functionalities can help you drive adoption:

• Create onboarding checklists that list the most important steps users must take in order to experience value. You can even gamify the checklists and add progress bars to motivate users to complete them.
• Design interactive guides that teach customers how to use a feature step-by-step. You can either use a friendly Chrome extension or a visual editor inside Usetiful to build those tours effortlessly.
• Reduce adoption friction with in-app messages called Smart Tips. Those are advanced tooltips that prevent user errors and smoothen the adoption experience by providing additional information and guidance wherever the user needs it.

If you are a small startup looking to build simple in-app flows and experiences, Usetiful is a great fit.
However, if your product is complex and you want to create more sophisticated and customized flows, this might not be for you.

Usetiful for user feedback

Usetiful doesn’t support native in-app surveys, but its integration with Survio makes in-product feedback collection possible. You have to register and create a survey in Survio, then copy the code and paste it into Usetiful’s flow builder. Then you can:

• Trigger survey flows to specific user segments.
• Collect feedback on product tours and continuously improve them.

Based on the above, when it comes to user feedback, Usetiful isn’t a great tool, as it lacks the ability to create surveys directly within the app and segment users based on survey responses to deliver tailored experiences.

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Userlane vs Usetiful vs Userpilot – is Userpilot the best choice?

Userpilot is a comprehensive digital adoption platform (DAP). It enables product teams to track product usage and user behavior to guide product development and optimize the user experience.

In addition, it allows them to gather user feedback and design personalized onboarding experiences to drive product adoption. All of this is possible without coding.

What is Userpilot best for?

Userpilot is used for similar use cases as Usetiful and ProductFruits. Let’s see how Userpilot compares to the tools we discussed before it comes to user onboarding, product adoption, and user feedback.

Userpilot for user onboarding

Userpilot was built specifically for SaaS product teams that want to improve their user onboarding experience and boost user activation.

You can build a huge variety of user onboarding experiences and in-app guidance flows without needing to code.

Here’s what you’ll get when you start using Userpilot:

• Forget about coding in-app experiences: Userpilot is a no-code solution and only requires your dev to install a line of javascript inside your app and for you to download a Chrome extension that opens up the visual builder.
• Build in-app flows using the largest range of UI patterns (modals, slideouts, tooltips, hotspots, banners) and in-app onboarding experiences (checklists, micro surveys, NPS surveys, in-app resource center).
• Get access to a built-in NPS tool for collecting and analyzing user sentiment so you can improve your onboarding process based on real data.
• Create and track combinations of in-app events like clicks, hovers, and form fills, and then analyze all these interactions under your own custom events, which can be built without code or API calls.
• Use advanced product analytics and in-app flows analytics to identify where users need help and create granular user segments to trigger in-app experiences contextually (segment based on user identification data, in-app engagement, custom events, clicks, hovers, form fills, user feedback responses, NPS scores and more).
• Enhance the onboarding experience with in-app help by launching a Resource Center directly inside your app. Add in-app guides, and video tutorials, and give users access to search the knowledge base or reach out to support. Self-service has never been easier.

The best user onboarding is contextual and it happens right where the users need it, inside your app. There isn’t a better user onboarding tool out there that offers more value for the money than Userpilot.

Schedule a demo with our team and get ready to build the best onboarding experiences your users have seen.

Userpilot for product adoption

Product adoption describes the process of getting users to the point where they are experiencing value from your product.

Userpilot is a powerful product adoption platform that enables you to quickly build personalized and contextual in-app experiences targeted to different user experiences – all without writing a line of code.

It’s a great option for enterprise users too since it’s SOC 2 Type II certified and offers robust features for large-scale usage.

Here are some of Userpilot’s product adoption features that you may find helpful:

• A broad range of UI patterns to build fully customizable, contextual, and interactive in-app flows: modals, slideouts, tooltips, hotspots, driven actions, banners, and more. And – most importantly – you are not limited by plan when it comes to how many UI patterns or designs you can build.
• Advanced in-app checklists with built-in gamification elements like progress bars or ”automatically marked complete” tasks: checklists also come with analytics so you can track who is interacting with them and how.
• Fully interactive walkthroughs walk users through engaging and adopting specific features of your app.
• The self-service in-app resource center lets users search your knowledge base directly inside the app, access chat, and support but also launch guides and tutorials when they get stuck.
• User feedback tools allow you to collect insights to improve the product and the user experience, thus leading to a higher product adoption rate. You can also collect NPS data and tag responses to uncover patterns into what makes users stick, or build micro surveys for more granular data. Then you can use all the feedback collected to build user segments based on the answers and personalize the path to higher product adoption for each segment.

Want to see Userpilot in action? Get a demo and improve product adoption with contextual and personalized in-app flows that actually help users.

Userpilot for user feedback

There are two types of feedback you should be focusing on collecting to better understand the health of your product and users.

First, you have user sentiment which looks at user satisfaction and effort scores or loyalty (using NPS surveys). Then you may also want to collect feedback on the functionality of the product or specific features.

You can do all these with Userpilot. In short, you can:

• Collect and track (NPS) in-app with a built-in NPS widget that allows you to fully customize the survey look and feel, and set the trigger frequency and specific targeting.
• Analyze NPS scores, tag responses, and use the data to create specific user segments.

• Build and trigger in-app micro surveys like the classic PMF survey, or similar ones and mix multi-choice and open-ended types of questions to collect specific insights.
• Be in charge of who gets which survey type and when with advanced segmentation capabilities, and of course, you can use the answers to segment your audience.

The advantage of using Userpilot for collecting feedback over other survey tools is that you can better control who sees the surveys but also you can instantly use the data collected to segment your user base and trigger the right experience for them.

For instance, if your users give you a low NPS score because they think you’re missing a critical feature (that you actually have already), you can push an interactive walkthrough guiding them to find and explore this feature.

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So Which tool should you choose – ProductFruits, Usetiful or Userpilot?

As you can see, both ProductFruits, Usetiful and Userpilot cater to most of the use cases Product Managers typically look for for their SaaS companies.

There are some differences between the tools when it comes to how those use cases are executed in each, of course. So if you’re still on the fence – there are two more factors that can make a difference for you – the tools’ pricing, and its reviews, and the final pros and cons. Let’s have a look at both below!

ProductFruits pricing

Product Fruits is one of the absolutely cheapest solutions on the market, with plans:

• Core: From $79 for 1,500 users.
• Boost:  $129 for 1,500 users and then $249 for up to 5000 MAUs.
• Enterprise: Custom quote only.

Usetiful pricing

Usertiful offers straightforward pricing plans. There are four tiers, each charging a set amount for access to certain features.

• Free: allows you to create one product tour and multiple smart tips across 1 URL.
• Plus – €29/month: includes unlimited product tours, smart tips and checklists, access to usage analytics, and basic segmentation features.
• Premium – €99/month: create designs without Usetiful watermark, build more sophisticated segments and access tools for employee onboarding.
• Enterprise: everything in Premium plus run Usetiful on multiple products and environments.

Userpilot pricing

Userpilot offers great value for money compared to other similar tools on the market. Even its entry-level plan (Traction) provides all the necessary features without any usage limit.

The price-to-feature ratio is the best for Userpilot. Other cheaper tools in the market would definitely not fulfill your needs, and others like Pendo would be out of budget. Userpilot sits in that sweet spot. – Saurav S.

The pricing differentiation happens mostly on the service level (e.g. custom domain hosting, dedicated Customer Success Manager, SLA) and is based on the number of Monthly Active Users (MAUs) your company has.

Here’s the detailed Userpilot pricing:

• Traction: For up to 2500 users, this plan is $249/ mo.
• Growth: For up to 10,000 users, this plan is customizable.
• Enterprise: For large-scale businesses, these plans have advanced features, usage limits and custom SLA’s

What do users say about ProductFruits vs Usetiful vs Userpilot?

ProductFruits reviews

Usetiful reviews

Userpilot reviews

The final countdown: Pros & Cons of ProductFruits, Usetiful and Userpilot

ProductFruits pros

ProductFruit’s most commonly quoted pros include:

• The responsiveness of the CS team.
• Easy setup.
• Easy to build product tours with a Chrome Extension directly on top of your product.

ProductFruits cons

There are several downsides to ProductFruits though:

• Only basic, linear product tours.
• Clunky UX – making it quite difficult to use.
• Only basic form of a resource center and checklists.
• No NPS.
• No native surveys.
• No reporting for the Resource Center (“life ring widget”).
• The product tour triggering can be quite buggy.

Usetiful pros

Usetiful is an effective tool for streamlining your onboarding and adoption processes. If you are still weighing your options, here are some benefits to consider:

• The software works with your own and third-party tools alike, meaning it can be used for both customer and employee onboarding.
• Usetiful comes with an easy-to-use Chrome Extension builder that sits on top of your app and enables even non-technical team members to design functional onboarding flows within minutes.
• With Usetiful, you can leverage segmentation to deliver personalized onboarding experiences for your customers.
• Free plan and affordable pricing make it an excellent choice for small businesses and startups.

Usetiful cons

Usetiful, like any other app, has its own downsides and flaws. Here are the main cons of Usetiful:

• Since it’s a relatively new tool, you’ll encounter some bugs and performance issues when using it.
• Customization options are limited with colors and fonts. This can be frustrating for established companies that want to have complete control over the look and feel of onboarding UX patterns.
• Web apps only – Usetiful doesn’t work on mobile devices/applications.
• You can’t launch a self-service resource center where users can access multiple types of guides and tutorials
• Usetiful has almost no built-in integrations with other tools, although it does have webhooks.

Userpilot pros

Userpilot has a number of advantages, especially for mid-market SaaS companies looking for a robust but at the same time very easy-to-use, no-code tool for user onboarding, product adoption, and simplified product analytics. Let’s have a look at the pros of using Userpilot:

• No-code builder – Userpilot comes with an easy-to-use Chrome Extension builder.
• Multiple UI patterns – choose from a range of options to build customized flows: modals, slideouts, banners, tooltips, hotspots, and checklists are all at your disposal
• UI patterns are not limited by plan – you get access to all of them on every single plan, meaning you get value even with the Traction plan (this is the entry-level one).
• Engaging walkthroughs and onboarding flows- build interactive walkthroughs targeted to distinct user segments.
• In-app help – build a resource center offering self-service support to your users, customize it with your branding, and select from a range of help options to boost user satisfaction (i.e. videos, in-app flows, chat, and more).
• Experimentation – built-in A/B testing for flows lets you explore and quickly iterate based on direct user behavior.
• Powerful feedback options- integrated NPS surveys with analytics and response tagging unlock insight into how your users feel.
• Advanced analytics and segmentation- analyze product usage and in-app flow engagement and build user segments using the data.
• Event tracking and feature tags- tag UI engagement (clicks, form fills, hovers) and group them into one custom event to track what really matters.
• More value with integrations- unlock value faster with built-in integrations with popular tools like Hubspot, Segment, Amplitude, Mixpanel, Kissmetrics, Intercom, Heap, and more.

Userpilot cons

There are, however, some downsides to Userpilot as well:

• Browser/web app only – Userpilot won’t run on mobile devices/applications.
• Doesn’t support employee onboarding- The tool is better suited for customer onboarding than for employee onboarding as you can’t build in-app guides on third-party tools.
• Missing integrations – doesn’t have built-in integrations with some tools, but it has webhooks, and Hubspot and Zapier are coming soon.
• Not appropriate for small startups on a shoestring budget (<$100)- Userpilot is a powerful, mid-market to enterprise-level tool. So $249 a month might be too expensive for really small startups.

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Conclusion

In this post, we’ve discussed how ProductFruits, Usetiful and Userpilot compare when it comes to user onboarding, product adoption, and user feedback. We’ve discussed their features for each use case, pricing, and reviews, as well as the pros and cons.

Hopefully, you’ve found these detailed descriptions helpful. Obviously, we’re a little biased, but we think that Userpilot offers the best value for money, and is unrivaled especially when it comes to user onboarding.  Get a Userpilot demo and see it in action.