Fri.May 12, 2023

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SaaS Capital: Across 1,500 SaaS Startups, Yearly Contracts Don’t Actually Increase NRR

SaaStr

So SaaS Capital put out its latest report on SaaS retention and NRR after having surveyed over 1,500 SaaS companies and professionals. You can download it here. There are a lot of great learnings and metrics in the report, and a few stood out to me: #1. Annual Contracts Didn’t Boost NRR, And Even Multi-Year Contracts Only Had a Modest Impact on NRR.

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Clouded Judgement 5.12.23

Clouded Judgement

I’m writing this weeks edition from Abu Dhabi at 2am, so please excuse any (jet lagged induced) typos. This is my first time in the UAE and it’s been incredible - it’s amazing to see what’s possible with a business friendly government that is massively committed to diversifying their economy. They’re embracing entrepreneurship and it’s clear this region will be (and is already) a major player in the global economy.

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Slides from the Balderton Version of Metrics That Matter in 2023

Kellblog

With the able help of Michael Lavner , we did a special, live presentation and discussion of my KiwiSaaS talk, Metrics That Matter in 2023 , for Balderton portfolio executives. These slides are largely the same as the KiwiSaaS ones, with the notable exception that European companies may find some of the data more relevant because Michael was able, in several cases, to replace my largely US-based benchmarks with data from Balderton’s universe of European SaaS companies.

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IBM’s watsonx could be a generative AI game-changer

IT World

Disclosure: IBM is a client of the author. IBM this week announced watsonx at Think , and it has the potential to be a generative AI standout. That’s important because generative AI has hit the tech industry like a Mack truck and appears to be advancing at an unbelievable rate. Just as quickly, well-founded concerns about the quality of the massive training set behind it have emerged.

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How Investors & Strategic Buyers Evaluate Integrated Payment Strategies

Explore how integrated payment strategies impact investor and buyer evaluations. Payments are more than a feature — they’re a key to long-term success and market differentiation. They help SaaS companies offer seamless user experiences and efficient operations. Investors and strategic buyers assess these integrated payment strategies as a measure of a company's growth potential and sustainability.

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8 Ways to Improve Customer Experience and Retention

Chargebee

Subscription businesses know it’s imperative to provide excellent customer experience to your subscribers to maintain a healthy level of customer retention. The results are happy customers who return for additional purchases and recommend your products and services to others.

More Trending

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10 Ways Customer Retention Benefits an Organization

Chargebee

As the focus in SaaS moves from ‘solely growth’ to ‘growth and profitability,’ customer retention finds its long-due moment under the sun. In a world where acquisition costs and resistance to new sales are likely growing, ensuring your existing customer base can continue to grow with you is critical for your organization’s growth.

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The Manifest Includes Turnkey Labs As One of The Most Reviewed Software Developers in San Francisco Region

TurnKey Labs

Offshore Software development has grown by leaps and bounds as an industry in just a handful of years. Things that were thought to be impossible just five years ago are becoming commonplace today. Companies want to leverage the latest technologies to their advantage and need expert teams to do it.

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ItaĂş BBA

SaaSHolic

Artificial Intelligence & The use of Data Ben Gotfredson, Global Startup Program Manager (Snowflake ); Cesar Gon, Founder & CEO (CI&T) The panel with Ben Gotfredson and Cesar Gon discusses the increasing relevance of AI and its surge in products, emphasizing the need for governance and security in implementation. Three important factors for companies to consider when implementing AI are discussed: organizational structure, management systems, and leadership models, with an emphasis o

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Offshore Staff Augmentation: The Ultimate Guide

TurnKey Labs

Are you looking for an efficient way to source top development talent without having to jump through all the traditional (and tedious!) hiring hoops? Are you seeking a cost-effective and flexible way to increase your software development capabilities? If the answer is yes to either – or both!

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The Big Payoff of Application Analytics

Outdated or absent analytics won’t cut it in today’s data-driven applications – not for your end users, your development team, or your business. That’s what drove the five companies in this e-book to change their approach to analytics. Download this e-book to learn about the unique problems each company faced and how they achieved huge returns beyond expectation by embedding analytics into applications.

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How To Create a Service Oriented IT Culture?

SaaS Metrics

Creating a service-oriented IT culture requires a focus on delivering high-quality services to internal and external customers, rather than just technical solutions. This involves a shift in mindset and approach, as well as the implementation of specific strategies and practices. In this article, you will learn the benefits of creating a service. Read more The post How To Create a Service Oriented IT Culture?

Metrics 52
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Onboarding a New Client? 6 Things to Keep In Mind

Inturact

What is it about that onboarding experience with a new client? It’s so exciting, right? Onboarding a new client means new opportunities for earning more revenue and a chance to build a relationship. But, like with all things in business, you have to go about it the right way.

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Tips for Setting Up SaaS in Your New Company Office

SaaS Metrics

You have the keys to your new company office, and now you need to make the most of it. When you are setting up a new venture, you need to fully utilize the space. You need it to be a functioning hub for employees. If your new office is not set up. Read more The post Tips for Setting Up SaaS in Your New Company Office first appeared on SaaS Metrics.

SaaS 52
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How remote work is changing American culture

IT World

Tech philosophers have been waxing verbose lately about the culture-shifting power of generative artificial intelligence (AI). “Artificial intelligence is transforming the world,” said the Brookings Institute. “Generative AI changes everything,” the Harvard Business Review proclaimed. And that’s true. But the biggest tech-driven culture change at the moment — far bigger than AI — is the move to remote work.

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6 Reasons Why Your Integrated Payments Strategy Could Fail

If you're in the software industry grappling with integrating payments into your business model, understanding where others have stumbled can be a game-changer for your revenue goals. Discover 6 key reasons behind the struggles many face. The challenge goes beyond the technicalities of integrating a payment system; it delves into the strategic oversight of revenue shares, negotiations with payment providers, and the full exploitation of potential revenue streams.

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BTG Tech Day

SaaSHolic

Scenes from the future: A 10- and 20- Year Forecast of Your Industry Amy Webb, Quantitative futurist and CEO (Future Today Institute) Amy Webb, Quantitative futurist and CEO of Future Today Institute highlights the importance of preparing for the future by analyzing data and identifying trends, rather than predicting the future. The session focuses on emerging technologies such as bioengineering, metaverse, and generative AI, and their potential to disrupt various industries.

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Elevating Non-Profit Impact: Harnessing CRM to Drive Success

Teamgate

his article explores the significant role of Customer Relationship Management (CRM) in non-profit organizations. It covers what CRM is, its importance, key features for non-profits, top tools, how to select and implement the right CRM. Key Takeaways: CRM systems are vital tools for non-profits, helping manage and analyze donor interactions and data.

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BofA Tech Summit

SaaSHolic

Adjusting to the new reality, raising efficiency and Extracting Profitability Adhemar Milani Neto, Co-founer & EO (Kovi); Antonio Soares, Founder & CEO (Dock); Eduardo Chedid, Chief Executive Officer (PicPay); Thiago Souza, CFO & IRO (Agibank); Marcos Toledo, Co-founder (Canary) The panel, featuring leaders from Brazilian tech companies such as PicPay, Agibank, Dock, and Kovi, discussed strategies to navigate the challenging economic environment, emphasizing the importance of improvi

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How to create a winning B2B paid social strategy in 2023

Kalungi

The belief that paid social is solely for raising awareness has led some B2B leaders to underestimate this advertising strategy. However, it's not that simple.

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How To Package & Price Embedded Analytics

Just by embedding analytics, app owners can charge 24% more for their product. How much value could you add? This framework from Software Pricing Partners explains how application enhancements can extend your product offerings. You’ll learn: How to take a disciplined approach to pricing The three elements of the Packaging Decision Framework Ways to structure your new embedded analytics offering Download the White Paper to learn about How To Package & Price Embedded Analytics.

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The customer health score handbook

ChurnZero

The post The customer health score handbook appeared first on ChurnZero.

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My Top 10 Mistakes Getting to $100m ARR: Jason Cohen, Founder WP Engine

SaaStr

We kicked off a new series that productized something we’ve been doing for 10+ years at SaaStr … getting top leaders to share their mistakes. So the rest of us can get to $100m+ ARR faster, with less stress and more success. We’ve done a ton of this content over the years, but never on a consistent basis. The first was with Nick Mehta, CEO of Gainsight here, and it was very popular.

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May 12 – Customer Success Jobs

SmartKarrot

Role: Customer Success Manager Location: New York, United States Organization: Preston Harris Group As a Customer Success Manager, you’ll be helping customers flourish and offering technical, business, and product support. Assemble and keep a top-performing team; The staff should be coached, mentored, and guided in building consultative and problem-solving account skills.

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Top 6 Key Account Management Skillsets

SmartKarrot

Key Account Management (KAM) is a strategic approach that focuses on fostering long-term, value-driven relationships with a select group of high-potential customers. To excel in this role, Key Account Managers must possess a unique combination of skills that enable them to identify opportunities, build strong relationships, and drive growth. This article will discuss the top 6 Key Account Management skillsets that are crucial for driving business success. 1.

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People, Passion & Perfection: The Key Ingredients for an Awesome Product

Need help launching innovative software quickly? Dive into "People, Passion, and Perfection" and unlock the secrets to building excellent products in the digital age. Fast-track your journey with Tech Accelerator: Agile and Cloud-Native for flexibility & scalability AI-powered innovation for faster results Quality at every step for a flawless user experience See real impact across industries: Healthcare: Empower patients and medical professionals with intuitive solutions Education: Transform cla

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8 Key Account Management Processes for Sustainable Business Growth

SmartKarrot

In today’s highly competitive business landscape, managing and nurturing key accounts has become a critical aspect of organizational success. Key Account Management (KAM) is a strategic approach that focuses on developing long-term, mutually beneficial relationships with a select group of high-potential customers. To effectively implement KAM, businesses must follow a series of processes designed to maximize the value of these relationships.