Thu.Jul 02, 2020

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4 Signs You Might Have a “Bad” CTO — Or At Least, One That Isn’t Going to Make It

SaaStr

Q: What makes a bad CTO? While there is no legal definition for CTO ?? or bright line between CTO and VPE, I’d suggest a start-up CTO really only has to do a few things — which are very hard: Assemble a small team (3–9) of very good engineers. That are super agile. And can ship a lot of very functional, very clever code that supports early, very rapid growth (from a very small base).

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How to build a culture that attracts top performers with Justin Welsh

Predictable Revenue

Building a sales culture that attracts and retains top performers takes more than just amenities, fun and games. Culture is actually the behavior your team exudes when going to work every day. The post How to build a culture that attracts top performers with Justin Welsh appeared first on Predictable Revenue.

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How Zapier supports 3 million users by investing in customer outcomes

Intercom, Inc.

This way of thinking about support is all about efficiency. If you can maximize your team’s productivity, you can help more customers at lower costs. And it makes sense: in order to be around to support your customers well into the future, you need a solid foundation for scale. . But obsessing over efficiency can mask what’s most important, and most rewarding, to support teams – actually helping customers.

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Supporting Remote Teams: 5 Steps to Keep Your Team Thriving

Sales Hacker

As companies continue to return to the office , the demand for remote work is unlikely to disappear. Even before COVID-19, remote work was gradually gaining popularity. In 2019, 3.9 million workers in the US were operating remotely. In 2020, that number increased to 4.7 million employees. However, just because working at a distance is becoming more common, doesn’t mean it doesn’t have its challenges.

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How Investors & Strategic Buyers Evaluate Integrated Payment Strategies

Explore how integrated payment strategies impact investor and buyer evaluations. Payments are more than a feature — they’re a key to long-term success and market differentiation. They help SaaS companies offer seamless user experiences and efficient operations. Investors and strategic buyers assess these integrated payment strategies as a measure of a company's growth potential and sustainability.

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Freemium or Free Trial: We Have a Winner!

Zuora

Quick, what’s your immediate answer to the following question: In order to attract new subscribers, should a subscription business offer […]. The post Freemium or Free Trial: We Have a Winner! appeared first on Zuora.

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Reach the Unreachables: Best Sales Prospecting Tools

Nimble - Sales

Using the top sales prospecting tools of 2020 is like getting your hands on the SCAR assault rifle in a Fortnite game. You are ready for whatever situation life throws at you, exceed your rivals by far, and move from level to level with confidence and flying colors. The best thing is: you don’t have […]. The post Reach the Unreachables: Best Sales Prospecting Tools appeared first on Nimble Blog.

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What 3 IT Leaders Learned from Their SaaSOps Journeys

BetterCloud

With the rapid rise of remote work and accelerated adoption of SaaS, what can we learn from IT leaders who’ve already been managing and securing SaaS for years? We thought it’d be fitting to recap one of our webinars from our “ School of SaaSOps ” series, where our panelists discussed their “SaaSOps stories from the field.” Rachel Orston, chief customer officer at BetterCloud, was joined by panelists Rose Layton, strategic technology partner at Strada Education Network; J

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How to buy app downloads Android will not delete

SaaS Metrics

Google Play keyword installs is the most effective tool for promotion by ranks. With 5-10 installs a day, you can get from the 150th into 30-25th positions. Keyapp.top explains how to buy Android installs in numbers and types of downloads, so you can get to the top of the market search. Choose the right keywords and get application ready To make an app ready for promotion, check that the most relevant words and phrases are written into titles and descriptions.

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The 3 Quarterly Business Review Examples

CustomerSuccessBox

Quarterly business reviews or QBRs as they are lovingly called (or with hate ) in the customer success world are a customer success manager’s second most important scheduled meeting with the customer. The first is obviously the customer onboarding meetings which are essential to retaining any B2B SaaS customer. QBRs are a CSM’s chance to showcase how their product has met the customer’s KPIs.

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The Big Payoff of Application Analytics

Outdated or absent analytics won’t cut it in today’s data-driven applications – not for your end users, your development team, or your business. That’s what drove the five companies in this e-book to change their approach to analytics. Download this e-book to learn about the unique problems each company faced and how they achieved huge returns beyond expectation by embedding analytics into applications.

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Elliot announces the end

ProfitWell

Building a company is hard. Really hard. No matter the circumstance, we hate to see companies fail. Today—we're sharing how the newest ecommerce platform, Elliot, was unable to recover from DDoS attacks, leading them to shut down. As we share this story, know we fully support and commend the Elliot team for all their efforts. Listen wherever you get podcasts: The end of Elliot.

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The #1 client onboarding template

SmartKarrot

Source. Client onboarding is the phase when you start building a relationship with your client. It is the time when you get a chance to create a positive perception about your company in your customer’s mind. The best way to avoid any confusion or missing out on any step during onboarding is to follow a client onboarding template. We have created a template that you can use for your business.

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The Ultimate SaaS Pricing Resources Guide

OpenView Labs

Pricing is a SaaS company’s most efficient profit lever, but it’s also one of the easiest things to screw up. Nailing your SaaS pricing strategy requires more than just picking the optimal price and forgetting about it. Pricing must be continuously monitored to ensure you’re effectively landing, expanding and retaining your customer base. And it needs to consider both the rational and irrational sides of how people make purchase decisions.

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Busted: How to Achieve a Disproportionately High SaaS Free Trial to Paid Conversion Rate?

SmartKarrot

SaaS businesses rely on customers to renew their subscriptions on either a monthly or annual basis. The free trial is a way to advertise what a product can do for your customers. Consider it your value proposition. What do you do when the SaaS free trial to paid conversion rate is low? In this article, we are going to go over some sure-fire methods you can employ to get those conversions rates up, way up. .

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6 Reasons Why Your Integrated Payments Strategy Could Fail

If you're in the software industry grappling with integrating payments into your business model, understanding where others have stumbled can be a game-changer for your revenue goals. Discover 6 key reasons behind the struggles many face. The challenge goes beyond the technicalities of integrating a payment system; it delves into the strategic oversight of revenue shares, negotiations with payment providers, and the full exploitation of potential revenue streams.

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SaaStr Podcast #348 with Dataiku Chief Customer Officer Kurt Muehmel

SaaStr

Ep. 348: Kurt Muehmel is the Chief Customer Officer @ Dataiku, the platform democratizing access to data and enabling enterprises to build their own path to AI in a human-centric way. To date, the company has raised over $146M in funding from some of the best in the business including ICONIQ, Firstmark, Battery Ventures and CapitalG to name a few. As for Kurt, he joined the company over 5 years ago and has risen from AE to VP EMEA to VP Sales Engineering to today as Chief Customer Officer.

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Jul 02 – Customer Success Jobs

SmartKarrot

Role: Customer Success Manager Location: Sofia, Mexico, US Organization: FocusVision The CSM is responsible for ensuring the client’s success across FocusVision software products. CSM’s build relationships with their assigned accounts and perform quarterly business reviews to identify gaps in training, product or adoption. The CSM should provide customers continuity throughout the entire customer lifecycle, from onboarding, implementation, training, education, support, and software updates.

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The #1 client onboarding template

SmartKarrot

Source. Client onboarding is the phase when you start building a relationship with your client. It is the time when you get a chance to create a positive perception about your company in your customer’s mind. The best way to avoid any confusion or missing out on any step during onboarding is to follow a client onboarding template. We have created a template that you can use for your business.

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Desired Outcome – Not a Great Single Barometer for Customer Success Anymore?

SmartKarrot

Source: Openviewpartners. Desired outcome is a very common phrase – in fact, every act of ours, even just a walk, has desired outcome for us. But its meaning turned on its head when it came to be associated with SaaS businesses and customer requirements. Initially, everyone went giddy with the phrase – and thought of it as a one-chant-cures-all mantra for customer success.

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Monetizing Analytics Features

Think your customers will pay more for data visualizations in your application? Five years ago, they may have. But today, dashboards and visualizations have become table stakes. Turning analytics into a source of revenue means integrating advanced features in unique, hard-to-steal ways. Download this white paper to discover which features will differentiate your application and maximize the ROI of your analytics.