SaaStr
NOVEMBER 30, 2021
Is your CS team growing as fast as your sales team? If not, are you sure your have this right? — Jason BeKind Lemkin (@jasonlk) November 29, 2021. What should be growing faster — your sales team or your customer successteam? The answer can vary, but if you’re well enough funded, it may well make sense to grow the success team even faster than sales.
Intercom, Inc.
NOVEMBER 30, 2021
Customer support is more business-critical than ever. But in today’s fast-paced world, your customer support can only be as effective as the technology that underpins it. Study after study shows that the vast majority of support teams are unhappy with their current customer support tech stacks. A recent Forrester Consulting study commissioned by Intercom, Drive Conversational Experiences For A Future-Ready Customer Support Strategy , revealed that 54% of teams can’t personalize support with thei
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SaaStr
NOVEMBER 30, 2021
Over the last eight years as Y Combinator ’s Managing Director and Group Partner, I’ve advised thousands of startup founders on their businesses. There are eight pieces of advice I find myself giving most often, and I’ll be explaining and exploring each one below. I’ll also be diving into why I give this advice, how it’s helpful, and how I see founders doing it wrong.
IT World
NOVEMBER 30, 2021
As remote work rose sharply during the COVID-19 pandemic, many businesses sought ways to keep track of workers no longer in the direct sight of managers. Now, with remote work strategies still in place — and office re-openings being pushed back —, the use of monitoring tools continues to grow. In fact, the use of new and increasingly powerful technologies to manage and monitor workers has become so common that there are growing calls for regulators in the U.K. and U.S to update rules to protect
Speaker: Timothy Chan, PhD., Head of Data Science
Are you ready to move beyond the basics and take a deep dive into the cutting-edge techniques that are reshaping the landscape of experimentation? 🌐 From Sequential Testing to Multi-Armed Bandits, Switchback Experiments to Stratified Sampling, Timothy Chan, Data Science Lead, is here to unravel the mysteries of these powerful methodologies that are revolutionizing how we approach testing.
Nimble - Sales
NOVEMBER 30, 2021
Our user’s experience is always a top priority to us here at Nimble. We recently embarked on a journey to modernize the technology that powers Nimble’s user interface to bring a cleaner design that is consistent across the board. Cleaner Design, Easier Navigation Our new navigation design launch is an important milestone. This new interface […].
SaaS Brief brings together the best content for SaaS professionals from the widest variety of industry thought leaders.
Andreessen Horowitz
NOVEMBER 30, 2021
A common complaint about the internet – in both web2 and web3 – is that privacy is an elusive privilege and not viewed as a priority in many cases. In web2, data breaches and outright hacks have plagued social networks … The post Investing in Iron Fish appeared first on Andreessen Horowitz.
Sales Hacker
NOVEMBER 30, 2021
With nearly two years of selling digital-first, our panel of sales pros will discuss what new buying behaviors, what conversations continue to reoccur and where they think B2B selling is headed. The post Close the Gap: Open Opp to Closed-Won appeared first on Sales Hacker.
Andreessen Horowitz
NOVEMBER 30, 2021
For software companies, the velocity of the business is directly correlated to the velocity of the developers, making developers one of, if not the most, valuable asset on the balance sheet. In our software-led world, it’s imperative that every forward-looking … The post Investing in Trunk appeared first on Andreessen Horowitz.
OpenView Labs
NOVEMBER 30, 2021
In 2021 the ‘ Rule of 40’ died, according to our latest 2021 Financial & Operating Benchmarks report that launched last week. . Today growth appears to be all that matters. And there’s more and more bifurcation between the ‘haves’ – the fast growers – and the ‘have nots’ of SaaS than ever before. The ‘haves’, defined by growing quickly out of the gate and then maintaining 50% or faster revenue growth at significant scale, have seen their valuations skyrocket over the years.
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Explore how integrated payment strategies impact investor and buyer evaluations. Payments are more than a feature — they’re a key to long-term success and market differentiation. They help SaaS companies offer seamless user experiences and efficient operations. Investors and strategic buyers assess these integrated payment strategies as a measure of a company's growth potential and sustainability.
Andreessen Horowitz
NOVEMBER 30, 2021
The games industry has consistently found new ways to reduce barriers to entry. In the 2000s, the success of Adobe Flash-based games showed us the power of browser-based games which, for the first time, could be shared virally through a … The post Investing in Mainframe appeared first on Andreessen Horowitz.
IT World
NOVEMBER 30, 2021
Enterprise adoption of Macs, iPads, and iPhones grew dramatically during the pandemic. Apple and its enterprise partners want to consolidate this expansion in 2022, which should be another big year in hardware investment. Delivering a growth strategy. We’ve been watching the Apple in the enterprise expand rapidly throughout the pandemic; 2021 was a record year for hardware sales as companies invested in computers and devices to support hybrid teams.
How To Buy Saas
NOVEMBER 30, 2021
Introduction. Christmas Saas Deals 2021: Knock Knock. Who is there? This is the season of tremendous offers and discounts! It’s that time of year again when everyone is hunting for amazing Christmas Saas deals while enjoying their vacations. Whatever your year has been like so far, the holidays will undoubtedly bring some fun and joy back into your life.
30 Day Leadership
NOVEMBER 30, 2021
In this episode of the B2B Leadership podcast, best-selling author and leadership coach Nils Vinje speaks with Matt Falk, VP of engineering at Orbital Insight. Podcast highlights: 0:24 - About Matt - Matt explains where he works and the type of work he does. 0:47 - Geospatial data - What is it, and what problem does geospatial data solve? 2:30 - Practical data usage - What are some specific uses of this kind of data?
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Outdated or absent analytics won’t cut it in today’s data-driven applications – not for your end users, your development team, or your business. That’s what drove the five companies in this e-book to change their approach to analytics. Download this e-book to learn about the unique problems each company faced and how they achieved huge returns beyond expectation by embedding analytics into applications.
SaaSHolic
NOVEMBER 30, 2021
The phrase ‘company culture’ is often used to describe the general working environment within a firm. But what’s it telling you? It’s open to interpretation. You could take it as meaning that there’s a fixed way of working and a certain attitude that you’re expected to assume to get along there. A kind of ‘culture code.’. The culture code of a workplace can become so embedded in the collective psyche that it influences the structure of the company itself.
SaaS Metrics
NOVEMBER 30, 2021
Different software and applications have altered the way people do business in today’s digitally advanced world. One of the best glass shop management software is GlassManager which provides your real-time access to crucial information as well as helps you to stay well connected with projects and clients. Some of the advantages of. Read more. The post 4 Advantages of Using a Glass Shop Management Software first appeared on SaaS Metrics.
30 Day Leadership
NOVEMBER 30, 2021
In this episode of the B2B Leadership podcast, best-selling author and leadership coach Nils Vinje speaks with Matt Falk, VP of engineering at Orbital Insight. Podcast highlights: 0:24 - About Matt - Matt explains where he works and the type of work he does. 0:47 - Geospatial data - What is it, and what problem does geospatial data solve? 2:30 - Practical data usage - What are some specific uses of this kind of data?
SaaS Metrics
NOVEMBER 30, 2021
Website traffic is all about the web users who visit your site and is measured in sessions or visits. It measures your online business’s effectiveness to attract an audience. Different types of web traffic reveal various details regarding your customers and your online business operations. Direct traffic includes visitors already aware of. Read more.
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If you're in the software industry grappling with integrating payments into your business model, understanding where others have stumbled can be a game-changer for your revenue goals. Discover 6 key reasons behind the struggles many face. The challenge goes beyond the technicalities of integrating a payment system; it delves into the strategic oversight of revenue shares, negotiations with payment providers, and the full exploitation of potential revenue streams.
Aysling
NOVEMBER 30, 2021
Every business, no matter what size, needs to keep tabs on its finances, on its projects, and on its website traffic. So balance sheet reports, project status reports, and website traffic reports are vital to the operation of any business. And with Aysling’s PSA software, assembling this data with these business reports can be done a lot more quickly, easily, and efficiently.
SaaS Metrics
NOVEMBER 30, 2021
If you run a small or large business, you may focus more on growing your business and increasing your sales. You may not have time to focus on faxing. In fact, some businesses do not use faxing since they think it is not necessary these days. Faxing can help you grow your. Read more. The post Online Fax Services Pros first appeared on SaaS Metrics.
CustomerSuccessBox
NOVEMBER 30, 2021
A tyrannical blood bath with over 400 players competing for the same price is a great analogy for today’s market. We are all just competing for attention from customers. “ Squid Game”, a South Korean series is on the tip of the tongue of avid (binge) watchers. There are multiple reasons to love the show. The design is immaculate, the plot is downright crazy, the characters are unique and each episode leaves you wanting for more.
ChurnZero
NOVEMBER 30, 2021
. Spun from the beloved children’s fairytale about a young girl who makes herself at home in the cottage of a family of bears, the Goldilocks Principle states that something must fall within certain margins, rather than leaning toward the extremes. It shouldn’t be too hot or too cold, too hard or too soft, but somewhere right in the middle. It’s used in a range of fields including psychology, biology, economics, and engineering.
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Think your customers will pay more for data visualizations in your application? Five years ago, they may have. But today, dashboards and visualizations have become table stakes. Turning analytics into a source of revenue means integrating advanced features in unique, hard-to-steal ways. Download this white paper to discover which features will differentiate your application and maximize the ROI of your analytics.
Unbounce
NOVEMBER 30, 2021
Imagine you get the opportunity to build your own house. (I know this can feel a little unrealistic for some folks, but this is a thought exercise—bear with me.). After working with a carpenter, you see the finished result. You ask for the blueprints to keep on hand. “Blueprints? What blueprints?” the carpenter replies. “I just winged it.”. Your new house collapses.
Sales Hacker
NOVEMBER 30, 2021
In this episode of the Sales Hacker Podcast, we have Kevin Yip , COO & Co-Founder at Blueboard , an employee recognition company he founded after working 100-hour weeks without appreciation. Join us for a frank conversation about recognizing your employees’ achievements and rewarding them with experiences that matter. powered by Sounder. If you missed episode #188, check it out here: A sk Yourself This: “But Am I Making Any Money?”.
Neil Patel
NOVEMBER 30, 2021
Most digital marketing teams rely on keyword optimization to rank their content higher in search results. The idea is more keywords = better optimization. Because of this, it can be tempting to use the same keywords on multiple pages to increase your chances of ranking. However, this strategy can backfire if your posts compete for the same keyword. Think about it: If you’re looking for “the best running shoes” and see two articles from the same company with these keywords in the title, you’ll be
SaaStr
NOVEMBER 30, 2021
Back in the day, I was meeting with one of Adobe Sign’s largest customers at that time, Groupon. I’d flown all the from the Bay Area in the darn middle of a windy winter. And as I was coming in, someone else was leaving – Marc Benioff, CEO of Salesforce. He’d come as well (flying private I assume, and possibly straight from Hawaii) to … kiss the customer’s arse, as near as I could tell.
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Navigate the complex world of integrated payment partnerships with this essential guide, a treasure trove of insights for software companies. It unveils ten critical red flags to watch out for, from the dangers of hidden fees to the constraints of restrictive contracts. This guide is crucial for identifying potential pitfalls and aligning with the right partners.
OPEXEngine
NOVEMBER 30, 2021
About a year ago, I wrote a post on the hub and spoke data model. The idea is that in the future SaaS applications would be built on a single database, instead of each SaaS application writing to its own proprietary database. I was wrong about the catalyst for this hub-and-spoke model. I thought it would be cloud-prem and customers driving SaaS products to use a single database.
Chart Mogul
NOVEMBER 30, 2021
Track your metrics on the go, whether you’re an iOS or Android user. Get the new ChartMogul Android app to track your SaaS metrics on your phone. Scan the QR code above or download the app from the Google Play Store. Bring your SaaS metrics with you, wherever you go After all your positive feedback on … Track your metrics on the go, whether you’re an iOS or Android user.
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