CustomerSuccessBox

APRIL 4, 2022

Requesting client input is by far one of the most effective tools in any SaaS company’s toolbox for enhancing and optimizing the customer experience. After all, because they live the customer connection every day, your customers are your finest sounding board. It’s easy to become ‘too close to your project plans, issues, and implementation items as CSMs and customer success leaders, and lose sight of the wider customer success picture.

Customer Success 52

Customer Success Communication Data Management 52

SaaStr

APRIL 4, 2022

So this is the real start of the VPs-of-Sales Lose Their Job Season. Why? It takes until about now in the year for founders and VC boards to process both what happened last year and to align on if this year is on track. Around now, it dawns on folks the VP of Sales they have may not be the one they need. At a minimum, this is the time of the year it’s discussed.

Sales Hiring 243

Sales Hiring Sales Management SaaS 243

Predictable Revenue

APRIL 4, 2022

Andy Paul joins the Predictable Revenue podcast to discuss why we need to do away with pushy sales tactics and adopt a humanity-first outbound sales process. The post How to Sell Without Selling Out appeared first on Predictable Revenue.

Revenue 162

Revenue Sales Strategy Marketing 162

SaaStr

APRIL 4, 2022

Need leads in 2022? Want to meet with 2,500 SaaS and cloud execs … at the Beach? Now is the time! This is the last-ish chance to sponsor 2022 SaaStr Europa in Barcelona, June 7-8. A few things to know: We’re back to an open-air and much outside format, like 2021 and 2022 Annual. The expo will be adjacen to the outdoor activations, making it all fun and active.

Cloud 243

Cloud SaaS 243

Speaker: Timothy Chan, PhD., Head of Data Science

Are you ready to move beyond the basics and take a deep dive into the cutting-edge techniques that are reshaping the landscape of experimentation? From Sequential Testing to Multi-Armed Bandits, Switchback Experiments to Stratified Sampling, Timothy Chan, Data Science Lead, is here to unravel the mysteries of these powerful methodologies that are revolutionizing how we approach testing.

Innovation

Predictable Revenue

APRIL 4, 2022

We sat down with pro sales development reps and got insider information on what tech they’ve been using to crush quota. The post Top Outbound Sales Tools Your SDR Team Needs in 2022 appeared first on Predictable Revenue.

Sales 147

Sales Development Revenue Management 147

Intercom, Inc.

APRIL 4, 2022

March was a big month at Intercom. St. Patrick’s Day celebrations returned, more and more of our teams were able to work from the office, and we hosted our first ever global virtual event, New at Intercom – bringing together our leaders and customers under one virtual roof. They shared industry trends, customer insights, and revealed some game-changing products that will transform your business.

Mobile 118

Mobile Trends Onboarding Engagement 118

IT World

APRIL 4, 2022

There’s a lot of fear of possible Russian cyberattacks stemming from Russia’s attempted takeover of Ukraine. Perhaps the biggest worry —and quite possibly the most likely to materialize — is that these cyberattacks will likely be finely tuned as retaliation for US financial moves against the Russian economy. The cyberattacks would be designed not to steal money or data per se, but to harm the US economy by strategically hitting major players in key verticals.

Government 134

Government Scaling Data 134

Intercom, Inc.

APRIL 4, 2022

One of the joys of an engineering career is how varied it can be – the size, industry and above all culture of any company entirely determines what an engineering job actually looks like on a day to day basis. But that variety also brings a challenge – when considering engineering job opportunities, how do you know what you’ll actually be doing?

Engineering 118

Engineering Scale Sales Hiring Company Culture 118

Sparktoro

APRIL 4, 2022

You’ve heard the marketing analytics spiel before. It goes something like: Marketing journeys are long, complicated, multi-channel paths. Tracking them is always imperfect, but if you employ an extensive, expensive, difficult-to-configure combination of tools, tracking systems, and deeply talented statistics professionals, you can build a high-quality, predictive attribution modeling structure that approximates reality with relatively minor gaps.

Marketing 132

Marketing Social Media Data 132

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Explore how integrated payment strategies impact investor and buyer evaluations. Payments are more than a feature — they’re a key to long-term success and market differentiation. They help SaaS companies offer seamless user experiences and efficient operations. Investors and strategic buyers assess these integrated payment strategies as a measure of a company's growth potential and sustainability.

Payments

Andreessen Horowitz

APRIL 4, 2022

Web3 has infiltrated mainstream culture, from Paris Hilton showcasing her NFTs on the Tonight Show to ConstitutionDAO attempting to buy one of the last remaining copies of the Constitution. Joining web3, however, is still a complex and confusing process geared toward early adopters. There’s a whole cohort of digitally native people — let’s call them.

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IT World

APRIL 4, 2022

We know the tech industry wants to convince us we need augmented and virtual reality (AR/VR) solutions, and while gaming experiences seem to dominate the discussion today, the greater opportunity comes in digital transformation of the enterprise. Growing GDP one AR experience at a time. Recent analysis from PwC estimates VR/AR will boost global GDP by $1.5 trillion by 2030.

Enterprise 97

Enterprise Technology Management 97

Andreessen Horowitz

APRIL 4, 2022

‘Let thy food be thy medicine and medicine be thy food.’ – Hippocrates. In a world where medication non-adherence is one of the biggest contributors to poor health outcomes , we’ve talked and written about how “food is medicine that … The post Investing in Season Health appeared first on Andreessen Horowitz.

Investment 84

Investment 84

IT World

APRIL 4, 2022

Productivity platform ClickUp has added a Whiteboards feature today, enabling more visual collaboration for distributed teams to present and brainstorm ideas. ClickUp Whiteboards will form part of the wider ClickUp portfolio of collaboration tools, which includes Tasks, Docs, Goals, and Dashboards. The whiteboards are native to the ClickUp platform, meaning users will be able to incorporate any work undertaken on a whiteboard into their existing workflows immediately.

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Outdated or absent analytics won’t cut it in today’s data-driven applications – not for your end users, your development team, or your business. That’s what drove the five companies in this e-book to change their approach to analytics. Download this e-book to learn about the unique problems each company faced and how they achieved huge returns beyond expectation by embedding analytics into applications.

Revenue

Sales Hacker

APRIL 4, 2022

Want to write sales emails like a pro? Kristina and Will look at common email mistakes (using real examples) and rewrite them so that you can learn what to do differently. Join Kristina Finseth (Sr. Manager, Outbound Growth Marketing at Greenhouse) and Will Allred (Co-Founder & COO at Lavender) to get TWO perspectives and TWO approaches on real sales emails, every week on Sales Hacker.

Sales Recruiting 83

Sales Recruiting Growth Marketing Sales Management 83

IT World

APRIL 4, 2022

The market for patient healthcare data is booming. To that end, blockchain company Equideum Health and Nokia have announced plans build a SaaS-based marketplace where patient information is amassed for sale to researchers. The Decentralized Equideum Exchange will be a blockchain-based service enabling patients to sell their personal data to be used by pharmaceutical and other life sciences firms for research purposes.

Blockchain 87

Blockchain Healthcare Marketplace as a Service Data 87

Chargebee

APRIL 4, 2022

Key customer retention statistics, actionable strategies, industry-specific metrics, success stories, and more from our in-house retention experts for the subscription eCommerce community.

Retention 52

Retention Subscription Payment Features Business 52

IT World

APRIL 4, 2022

Windows 11 adoption rates have apparently tapered off to a trickle, according to recent data from computer monitoring software provider AdDuplex and others. Adoption for Windows 11, which Microsoft released in October 2021 , reached an “overall usage” of 19.4% last month, an increase of more than 10% since the beginning of December 2021. An additional 0.6% of users are on a Windows 11 Insider build, according to AdDuplex.

Software 80

Software Data 80

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If you're in the software industry grappling with integrating payments into your business model, understanding where others have stumbled can be a game-changer for your revenue goals. Discover 6 key reasons behind the struggles many face. The challenge goes beyond the technicalities of integrating a payment system; it delves into the strategic oversight of revenue shares, negotiations with payment providers, and the full exploitation of potential revenue streams.

Payments

SaaS Metrics

APRIL 4, 2022

DDP Property Review is taken as one of of the leading companies that provide a luxury overview of assets in Singapore. The company was established by the efforts by Desmond Sim in 2004 and currently provides five residences that can fetch up to around $20,000 when they are sold. The organization offers. Read more. The post What is DDP Property Reviews?

Metrics 52

Metrics SaaS 52

IT World

APRIL 4, 2022

Lenovo has committed to hiring 12,000 new research and development (R&D) professionals over the next three years. The announcement was made during Lenovo’s annual company kick-off, where chairman and CEO Yuanqing Yang set out the company’s vision for the year ahead. Alongside the hiring commitment, Yang also said that R&D investment will be doubled during the 2022/23 financial year, as the company looks to stay ahead of new and emerging IT architectures.

Cloud 80

Cloud Trends Technology Investment 80

Chargebee

APRIL 4, 2022

We are excited to announce that we are gearing up with Chargebee's summit by women for everyone — EmpowHER'22, featuring women in technology, on April 20, 2022.

Technology 52

Technology 52

IT World

APRIL 4, 2022

My Computerworld colleague Steven Vaughan-Nichols last month opined that Windows 11 will be the end of the old-school Windows desktop and argued that Windows 11 is a pointless upgrade. While I agree that Windows 11 leaves me wondering exactly why I need to upgrade to it, I’m not sure it marks the end of desktops. (It might play a role in piquing interest in tablets, however — more about that below.

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Think your customers will pay more for data visualizations in your application? Five years ago, they may have. But today, dashboards and visualizations have become table stakes. Turning analytics into a source of revenue means integrating advanced features in unique, hard-to-steal ways. Download this white paper to discover which features will differentiate your application and maximize the ROI of your analytics.

Revenue

CloseSaaS

APRIL 4, 2022

Ever felt you needed to send a picture that would speak 1000 words? Now you can with MMS in Close.

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SmartKarrot

APRIL 4, 2022

Role: Customer Success Manager. Location: Remote, United States. Organization: Evisort. As a Customer Success Manager, you will be involved in all aspects of account management, training, support, driving value, and being a trusted client partner by serving as the primary contact for the onboarding of new customers, the training of platform end users, as well as post-go-live support.

Sales Recruiting 19

Sales Recruiting Customer Success Sales Hiring Systems Review 19

SmartKarrot

APRIL 4, 2022

To build a successful business in the current market, you must consider several variables. Customers are one of these critical factors. In recent years, we have seen organizations becoming customer-centric to cater to their needs and ensure their satisfaction. Businesses see it as a promising way to gain a competitive advantage, especially in crowded markets.

Benchmarks 10

Benchmarks Innovation Social Media Engagement 10

SmartKarrot

APRIL 4, 2022

Customer-centricity is important for any organization’s culture. It is necessary to grow in a long-lasting, sustainable manner. Customer-centric DNA means the person needs to have the qualities or features that fundamentally keep the customer at the center of every action. A customer-centric DNA is when the focus of your company is customer success.

B2B 10

B2B SaaS Business Customer Success 10

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Navigate the complex world of integrated payment partnerships with this essential guide, a treasure trove of insights for software companies. It unveils ten critical red flags to watch out for, from the dangers of hidden fees to the constraints of restrictive contracts. This guide is crucial for identifying potential pitfalls and aligning with the right partners.

Payments