Tue.Apr 07, 2020

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How to Use Images/Visuals to Boost Website Conversion Rate

The Daily Egg

The right image can make or break your site. People remember more than 2,000 pictures with at least 90% accuracy. That means it only takes one good image to cement your brand in their mind forever. That’s why my website design team spends so much time picking the right image for our clients. Not only […]. The post How to Use Images/Visuals to Boost Website Conversion Rate appeared first on The Daily Egg.

Branding 334
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10 Crystal Clear Signs Your VP of Sales Just Isn’t Going to Work Out: The COVID-19 Edition

SaaStr

In the early days of SaaStr, we wrote a bunch of posts that were controversial at the time, but later, most sales leaders eventually agreed with. That you know early. That you know even in 1 sales cycle if a VP of Sales is going to work out. Yet, in some ways, this breaks down a bit in really tough times. If sales cycles are much longer and getting even longer, how can you know if it’s your VP of Sales … or just the economy?

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Customer care in a crisis: How support teams are navigating shifts in volume, wait times, and CSAT

Intercom, Inc.

As the coronavirus outbreak upends lives and businesses everywhere, support teams are increasingly the first place that customers turn to for guidance. Our new research reveals the impact it’s had on these teams. Whether it’s checking on shipment status, processing refunds, or fielding requests for payment relief, support reps are facing mounting pressure.

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14 Things You Can Do Now to Be More Customer-Centric

SaaStr

Things are crazy now in SaaS. If times are tough, it isn’t sales that is going to pull us out, or demand gen. Its your existing customers. Being so loyal, so happy, that they keep your engine going. That they keep renewing. Telling their friends. And spreading the good word. So even if other parts of your engine are struggling a bit, here are 14 basic things you can do right now to be more customer-centric: Launching new features that matter every quarter — that they don’t have to pay m

Pricing 242
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How Investors & Strategic Buyers Evaluate Integrated Payment Strategies

Explore how integrated payment strategies impact investor and buyer evaluations. Payments are more than a feature — they’re a key to long-term success and market differentiation. They help SaaS companies offer seamless user experiences and efficient operations. Investors and strategic buyers assess these integrated payment strategies as a measure of a company's growth potential and sustainability.

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How to Adapt Your Marketing During the Coronavirus (COVID-19)

Neil Patel

It’s been roughly a month now since the Coronavirus started to flip our lives upside down. From having to practice social distancing and getting used to life without the outdoors to continually washing our hands and wearing masks and seeing loved ones and friends getting sick, the Coronavirus is something none of us expected. Even our businesses are suffering.

More Trending

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IVR Payments and Security

Agile Payments

Agile Payments has been supplying various types of payments related tools for 20+ years, and one of those tools is Interactive Voice Response which allows companies to collect payments over the phone using automated IVR technology.

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7 Ways to Jumpstart Your Online Business While Working from Home

FastSpring

In a lot of ways, it feels like the world has been put on hold. But that doesn’t have to be true for your online business. Sure, you probably had to take a day to get make your house work-friendly, and figure out a way to keep the kiddos out of your “office.” But now you and your team are working remotely like champs and are ready to rock the socks off self-quarantine.

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PODCAST 104: Embracing Authenticity to Connect and Drive Revenue with Shari Levitin

Sales Hacker

This week on the Sales Hacker podcast, we speak with Shari Levitin , CEO of Levitin Group. Shari runs her own sales consulting and training firm called The Levitin Group and is a best-selling author. We talk about how to make sure that your training and coaching is effective, the value of authenticity, and what is (or isn’t) coachable. If you missed episode 103, check it out here: PODCAST 103: Accurate Data Will Set Your Funnels Reviews on Fire with Todd Abbott.

Scale 89
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6 Ways to Keep Your Team Connected During COVID-19

FastSpring

One day we’re all sitting next to each other in an office, and the next day we’re sitting in our living rooms trying to figure out how to work effectively in our pajamas. The good news is that according to a survey from February 2020 (The Remote Work Report by GitLab: The Future of Work is Remote), nearly 90% of the remote workers surveyed said they were satisfied with existing tools and processes that enable remote team communication.

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The Big Payoff of Application Analytics

Outdated or absent analytics won’t cut it in today’s data-driven applications – not for your end users, your development team, or your business. That’s what drove the five companies in this e-book to change their approach to analytics. Download this e-book to learn about the unique problems each company faced and how they achieved huge returns beyond expectation by embedding analytics into applications.

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How to be Nimble in Facebook

Nimble - Sales

A few years ago, Facebook made a business decision to close its APIs and prevented us from directly integrating with them. What this means is that, unlike with Twitter, notifications and messages will not sync from your personal Facebook account to Nimble. You will also not be able to import your Facebook contacts into Nimble […]. The post How to be Nimble in Facebook appeared first on Nimble Blog.

Business 112
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The Story of Schizophrenia

Andreessen Horowitz

Descriptions of the mental illness we today call schizophrenia are as old as humankind itself. And more than likely, we are are all familiar with this disease in some way, as it touches 1% of us—millions of lives—and of course, … The post The Story of Schizophrenia appeared first on Andreessen Horowitz.

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You Can Now Share Your Most Successful Email Templates with Your Team!

Nimble - Sales

You can now share your most-used email templates with the rest of your team! Why start from scratch when you can simply collaborate? Team collaboration and efficiency are key to boosting your results and making stronger authentic connections. That’s why Nimble enables you to easily collaborate with your team to build engaging content that your […].

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Product Launches Become the Operating Cadence of a Startup

OPEXEngine

In November 2019, two spectacles occurred. The first is Dreamforce, Salesforce’s annual event and the largest software conference in the world. The second is Elon Musk announcing the Tesla Cybertruck. Benioff and Musk use these events strategically. They engender an operational cadence to Salesforce and Tesla. There’s no feeling like launch day. It’s the day you reveal to the world the sum total of your team’s efforts for weeks or months.

Startup 69
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6 Reasons Why Your Integrated Payments Strategy Could Fail

If you're in the software industry grappling with integrating payments into your business model, understanding where others have stumbled can be a game-changer for your revenue goals. Discover 6 key reasons behind the struggles many face. The challenge goes beyond the technicalities of integrating a payment system; it delves into the strategic oversight of revenue shares, negotiations with payment providers, and the full exploitation of potential revenue streams.

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Is RevOps the One Ring to Bind Them All?

InsightSquared

Are you looking to step into the realm of RevOps in 2020? This fast-growing approach is changing the game in B2B sales and marketing organizations—and for good reason. According to Forrester SiriusDecisions, companies that align their revenue operations grow 12-15 times faster than their peers and are 34% more profitable. This focus on alignment–of people, processes, data and technology—is becoming even more important as we brace for increased uncertainty across the sales landscape. .

B2B 62
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The Expert’s Guide to Team Management During A Crisis: How to Guide Your Sales Team to Results During COVID-19

Sales Hacker

Since WHO (The World Health Organizations ) declared COVID-19 to be a global pandemic , the world as we know it has experienced a drastic change. For weeks now, the business community has been ramping up efforts to help contain the virus. Large corporations like Airbnb, Google, and Twitter all asked their teams to work from home to reduce the spread.

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How to Craft an Accurate Persona Representation of Your Ideal Buyer

Nimble - Sales

Picture this: your SEO analysts and writers have crafted amazing content. The grammar is flawless, the topics are relevant, and high-quality photos break the monotony of the text. It would seem that these articles and web pages will bring in huge traffic and conversions once launched. Days, weeks, even months pass by, but it’s not […]. The post How to Craft an Accurate Persona Representation of Your Ideal Buyer appeared first on Nimble Blog.

Sales 84
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Are You Reacting or Responding to Your Customers’ Needs During the COVID-19 Crisis? There’s a Difference.

OpenView Labs

Many of us are struggling to understand what’s happening in our communities, with our families, and to our businesses and customers. It’s an incredibly difficult time. We hope that the people around you, who you depend on and who depend on you, are safe. There has been a lot of discussion in business circles about the short-term and long-term impact of the COVID-19 crisis and its economic implications.

Pricing 54
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How To Package & Price Embedded Analytics

Just by embedding analytics, app owners can charge 24% more for their product. How much value could you add? This framework from Software Pricing Partners explains how application enhancements can extend your product offerings. You’ll learn: How to take a disciplined approach to pricing The three elements of the Packaging Decision Framework Ways to structure your new embedded analytics offering Download the White Paper to learn about How To Package & Price Embedded Analytics.

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How Mobile Optimization Affects your Conversions

The Daily Egg

For a long time, responsive design dominated the web as the format of choice for business and personal sites. Now, however, mobile optimization has begun to gain credence as a potentially preferable strategy. Mobile optimization refers to optimizing a website specifically for mobile devices. Instead of simply compressing and slightly rearranging the content on the […].

Mobile 66
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4 must-know strategies for building a killer remote sales team

CloseSaaS

You want your sales team to dominate their quotas and close deals. But there's a challenge: due to the COVID-19 crisis, all of a sudden your all-star sales team is now working and selling remotely from home. Now what?

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How to Shift from Unrealistic to Achievable Outcome Selling

Valuize Consulting

‘Outcomes’ is currently one of the biggest buzzwords in both the Sales and Customer Success domains, and concepts like ‘ outcome selling ‘ have become wildly popular. This trend cascades down to your Sales teams talking about achieving ‘outcomes’ with all of their prospects. Here’s how that conversation might go in a software company offering a sales enablement product: Salesperson: “So, what outcome are you looking to achieve with our sales enable

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Calculate growth rate in 4 simple steps | ProfitWell

ProfitWell

Momentum—the driving force of every SaaS company’s success. Growth stems from momentum, which can be measured. And we’ve covered articles about specific momentum metrics, such as monthly recurring revenue (MRR) and annual recurring revenue (ARR), extensively. Analyzing your revenue month to month is important for judging and planning your company’s momentum.

Metrics 52
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People, Passion & Perfection: The Key Ingredients for an Awesome Product

Need help launching innovative software quickly? Dive into "People, Passion, and Perfection" and unlock the secrets to building excellent products in the digital age. Fast-track your journey with Tech Accelerator: Agile and Cloud-Native for flexibility & scalability AI-powered innovation for faster results Quality at every step for a flawless user experience See real impact across industries: Healthcare: Empower patients and medical professionals with intuitive solutions Education: Transform cla

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How to Shift from Unrealistic to Achievable Outcome Selling

Valuize Consulting

'Outcomes' is currently one of the biggest buzzwords in both the Sales and Customer Success domains, and concepts like 'outcome selling' have become wildly popular. This trend cascades down to your Sales teams talking about achieving 'outcomes' with all of their prospects. Here's how that conversation might go in a software company offering a sales [.].

Trends 52
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Is freemium in your future? (Yep.)

ProfitWell

Today, we learn from the success of the Quibi launch. Plus, we hear from Dan Martell on the current state of funding for founders and investors. Where do you stand? Listen wherever you get podcasts: Top B2B SaaS news. Feeling free. Quibi launched just yesterday, the short-form mobile video platform that’s turning Netflixers and TikTokers for a loop.

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Product Tip Tuesday (Remote Work Edition): Detect Email Forwarding to Personal Email Addresses

BetterCloud

The lines between home and work life are blurring these days. As more and more people are working from home, we had a theory that employees might be taking actions to streamline their work life—actions that don’t necessarily take your company’s security into account. We ran an analysis of our customers’ environments and found that since March 14th, over 50% of our customers had an increase in employees enabling email forwarding from their work account to another account as compared to the three

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Top 10 Customer Success Blogs

SmartKarrot

Customer Success is a mindset that everyone in an organization will require to adapt to ensure the success of their customers and as a result, the success of the organization. It is important to understand and constantly learn from the perspective of those individuals and businesses who have gained expertise in this space through their experiments and experiences.

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Embedded Analytics: A Force Multiplier for Business

The possibilities for embedded analytics to drive real value for businesses, end users, and society are as fascinating as they are limitless. No matter the industry, brand after brand is finding that analytics can be the solution to a multitude of business challenges. Go deep with five insightsoftware customers as they share the details of their analytics journeys and discuss the transformative power of data.

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Customers Still Need You: Here’s How to Start Your Online Business Quickly

Unbounce

A lot of small business owners are feeling immense pressure right now. With everyone at home to help curb the current global pandemic, many retailers with brick and mortar locations are experiencing a steep decline in foot traffic (and some are even temporarily closing up shop). Florists, restaurants, breweries, hair salons—right now, all sorts of people are researching how to move their business online where possible.

Business 144
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April 7 – Customer Success Jobs

SmartKarrot

Role: Chief Customer Success Officer Location: Bismarck, ND Organization: North Dakota Information Technology The Chief Customer Success Officer is responsible for the total customer relationship. The CCSO leads the transformation of ideas into actionable concepts, timelines and projects for technology in collaboration with stakeholders to meet business needs.

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How a Social Media Software Company Retains Customers by Building Relationships

Baremetrics

In a technology driven world, where it feels like consumers are always looking for the next best service or software to jump ship to, reducing churn can be challenging for a SaaS company like Emphatic. We use Baremetrics to keep track of churn on a monthly, yearly, and even daily basis. Using that data, we attempt tackle churn in five different ways: Offer free trainings, workshops, & bonuses Stay engaged with customers via chat and email Referral/affiliate programs Owning up to mistakes Add