Wed.Sep 23, 2020

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Best HR Outsourcing Services

The Daily Egg

Human resources is one of the most important departments of any business. From employee onboarding to training, risk and compliance, payroll, and benefits administration, HR departments are the backbone of businesses. But having an in-house HR staff is expensive. Many companies don’t have the budget, resources, or knowledge to efficiently run a human resources department. […].

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Redpoint Office Hours with Medha Agarwal & Shopify’s Kaz Nejatian

Tom Tunguz

On Wednesday, October 7th at 9:30 AM PT, Redpoint Office Hours will welcome Kaz Nejatian , the VP & GM of Shopify Financial Solutions (including Shopify Capital). Prior to Shopify, Kaz was the Product Lead for Payments and Billing at Facebook and was the former CEO of Kash, a payment technology company that he founded and which was acquired in 2017.

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Designing Series: How we built our customer messaging orchestration tool

Intercom, Inc.

Last week we released Series , a brand new way to orchestrate customer messaging campaigns in Intercom. Series is a visual campaign builder with a very flexible and interactive design – you can easily build out sophisticated customer journeys using the intuitive drag-and-drop interface, making your customer engagement campaigns much more powerful and effective. “Series is so intuitive that it feels natural and obvious – and yet, the design was not inevitable at all” Indeed, Series is

Churn 232
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FastSpring Gives Back: Supporting the United Boys and Girls Club of Santa Barbara County

FastSpring

As the FastSpring team has adjusted to the new reality of remote work and continues to support our growing customer base, we have not lost sight of the importance of supporting our local community. Giving Back to Our Local Community is Part of Our DNA. At FastSpring, we define success as more than making a positive impact on our business and supporting our customers.

Education 148
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The Big Payoff of Application Analytics

Outdated or absent analytics won’t cut it in today’s data-driven applications – not for your end users, your development team, or your business. That’s what drove the five companies in this e-book to change their approach to analytics. Download this e-book to learn about the unique problems each company faced and how they achieved huge returns beyond expectation by embedding analytics into applications.

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‘Deep’ Job Platforms and How to Build Them

Andreessen Horowitz

Looking for a job in the 2020s will be very different from looking for a job in the 2000s, or even the 2010s. In this new era of reduced budgets, open-ended hiring freezes, and a shape-shifting workforce of career changers, … The post ‘Deep’ Job Platforms and How to Build Them appeared first on Andreessen Horowitz.

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ChurnZero Earns a 2020 Tech Cares Award from TrustRadius

ChurnZero

ChurnZero is being recognized for giving back to their community with a 2020 Tech Cares Award from TrustRadius. ChurnZero, a real-time Customer Success platform, today announced that TrustRadius has recognized the company with a 2020 Tech Cares Award. This award celebrates companies that have gone above and beyond to provide their communities, clients, and front line workers with support during the COVID-19 crisis. . “ We may not be saving the world from COVID (the real heroes are in heal

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Every Microsoft Teams update from Ignite 2020

ITPro

UI improvements, feature updates, new functionality, and a glimpse at Teams' future on Android.

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8 Expert Tips For Cold Emailing + Templates You Can Steal

Nimble - Sales

There’s something fundamentally powerful about an email that no other medium can match. For one, you have your subscriber’s undivided attention inside their inbox. No ads, funny memes, or competing products to worry about. Email also offers a quiet cadence and consistency in messaging. Subscribers know what to expect and when. These reasons are perhaps […].

Marketing 116
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Save Money and Put In-Person Events to Shame with the Perfect Virtual Sales Kickoff

Sales Hacker

It’s probably been a while, but was the last in-person sales summit you attended a once-in-a-lifetime, career-defining experience? Probably not. Sales kickoff (SKO) events are often long, expensive get-togethers that leave attendees looking forward to the flight home. They might be flashy, but they lack engagement opportunities that would make them truly useful and memorable experiences.

Scale 75
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6 Reasons Why Your Integrated Payments Strategy Could Fail

If you're in the software industry grappling with integrating payments into your business model, understanding where others have stumbled can be a game-changer for your revenue goals. Discover 6 key reasons behind the struggles many face. The challenge goes beyond the technicalities of integrating a payment system; it delves into the strategic oversight of revenue shares, negotiations with payment providers, and the full exploitation of potential revenue streams.

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4 Effective Product-Led Homepage Design Examples (And Why They Work)

OpenView Labs

50 milliseconds. Less than a second. Once someone lands on your website, that’s about how long it takes for them to form an opinion about your product. First impressions really are everything—score a positive one within this tiny timeframe, and it might just result in the person sticking around, following your CTA and signing up for a trial. And if that person gets a not-so-great impression, you know the outcome: low conversion rates and high bounce rates, which might spell disaster for your bus

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You can only get Swiss running brand On’s new recyclable shoes via subscription

Zuora

FAST COMPANY • BY TALIB VISRAM The Swiss running brand On will become the latest athletic company to meet the challenges […]. The post You can only get Swiss running brand On’s new recyclable shoes via subscription appeared first on Zuora.

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Outseta Company Update September 2020

Outseta

By Geoff Roberts · 3 min read Friends, Romans, Outsetans… We haven’t published a proper company update since the spring, so it’s time to catch you up on the goings-on at Outseta. It’s been a busy summer! The no-code community chose us When we set out to build Outseta almost 4 years ago now , we were laser focused on building a product to help bootstrapped SaaS founders launch new products more efficiently.

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Klaviyo Email Designers Help You Maximize Your Customer Data

SaaS Metrics

When you interact with your customers, a huge amount of useable data is created and ordinarily, it takes many hours of poring over excel spreadsheets to collate it. Klaviyo email designers, on the other hand, are able to gain access to this information quickly via Klaviyo’s CRM and make use it for your ecommerce store. Klaviyo syncs uncover more useable customer data than any other kind of ecommerce marketing platform and with the platform’s tools, you can create automated, personalized email se

Data 52
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How To Package & Price Embedded Analytics

Just by embedding analytics, app owners can charge 24% more for their product. How much value could you add? This framework from Software Pricing Partners explains how application enhancements can extend your product offerings. You’ll learn: How to take a disciplined approach to pricing The three elements of the Packaging Decision Framework Ways to structure your new embedded analytics offering Download the White Paper to learn about How To Package & Price Embedded Analytics.

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Why LinkedIn is a must-use content distribution channel for sales pros

CloseSaaS

If you want to connect with senior level decision-makers, LinkedIn is the place to be. Here's how you can quickly establish trust and credibility on the platform.

Sales 52
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SaaStr Podcast #377 with Hashicorp CEO Dave McJannet

SaaStr

Ep. 377: Dave McJannet is the CEO @ Hashicorp, one of the fastest-growing enterprise companies of our time providing consistent workflows to provision, secure, connect and run any infrastructure for any application. To date, the company has raised $349M in funding from some of the best in the business including Bessemer, Redpoint, True Ventures, IVP, Mayfield, TCV and GGV to name a few.

Scale 196
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The Importance of Time to Value for SaaS Businesses and 10 Ways to Improve It

SmartKarrot

A customer journey starts from the first time they hear about your product. That means when they are at the top of the funnel. They go through various stages dealing with your marketing and sales team until they arrive at the onboarding phase. But what is the end-point of your onboarding? This is where time to value comes into the picture. A customer can be all engaged while interacting with your sales executive.

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Email Marketing Consulting

Neil Patel

A question: Do you know anyone who doesn’t have an email? Highly unlikely, right? After all, it’s mandatory to get an email address for all kinds of things – from opening a bank account to signing up for social media platforms to booking flights online. And that’s not it! Nearly 3.93 billion users have email addresses, out of which the clients you’re trying to target or retain already have active email addresses.

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People, Passion & Perfection: The Key Ingredients for an Awesome Product

Need help launching innovative software quickly? Dive into "People, Passion, and Perfection" and unlock the secrets to building excellent products in the digital age. Fast-track your journey with Tech Accelerator: Agile and Cloud-Native for flexibility & scalability AI-powered innovation for faster results Quality at every step for a flawless user experience See real impact across industries: Healthcare: Empower patients and medical professionals with intuitive solutions Education: Transform cla

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5 Reasons SaaS Customers Need a Dedicated Customer Success Manager

SmartKarrot

Almost, all the time a customer’s first strategy is quintessential for any given business. You need to know what your customers want and need. In such cases, it is sometimes essential to hire a ‘particular’ whose sole intention is to build the customer base and focus on serving their interests. In industries like SaaS, the customer success manager is the one who is that ‘particular’.

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Facebook Advertising Consulting

Neil Patel

Social media dominates the present-day marketing landscape. More so, a platform like Facebook that gives you direct access to 2.6 billion people. But is it actually worthwhile to use Facebook? Facebook advertising has definitely increased in popularity, with an increasing number of businesses using the platform to gain new leads and stay connected to their existing customers.

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InsightSquared Brings its Revenue Intelligence Platform to HubSpot

InsightSquared

BOSTON — SEPT. 23, 2020 — InsightSquared today announced its Revenue Intelligence Platform is now in the HubSpot App Marketplace and available as one of the featured apps that help customers make HubSpot’s new Sales Hub Enterprise even more powerful. . The HubSpot customer and partner communities have embraced InsightSquared for its flexible, customizable, self-service architecture—all enriched with machine learning.

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Empathy in the Workplace: The Bedrock of a Customer-First Business Model

SmartKarrot

Being cynical is easier these days. We are running on empathy and emotional deficit. But what we choose to do with our emotions is totally up to us. So how do we switch to a rather positive virtue? Or in simpler terms, how do we choose empathy instead? Luckily, evidence for substantial empathy in the workplace is on the go. And the executive leaders have started making a note of it.

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Embedded Analytics: A Force Multiplier for Business

The possibilities for embedded analytics to drive real value for businesses, end users, and society are as fascinating as they are limitless. No matter the industry, brand after brand is finding that analytics can be the solution to a multitude of business challenges. Go deep with five insightsoftware customers as they share the details of their analytics journeys and discuss the transformative power of data.

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Top 10 Questions to Ask a Customer Success Software Vendor

SmartKarrot

If you’ve landed on this page then I assume you have grown over the traditional ways of executing customer success. Most of the CSMs try various options before they finally realize the need for customer success software for SaaS. In a survey conducted by us at SmartKarrot , we found that 61% of Customer Success teams do not use a dedicated customer success platform.