Sales Hacker
MARCH 3, 2021
Isn’t it ultra-satisfying to watch a perfectly automated factory assembly line? It could be cars, machinery, or maybe just ice cream sandwiches. See how smooth things are? There’s no friction whatsoever. That’s how your customer experience should be. Salespeople create relationships, but it has traditionally been up to the customer success or account management team to nurture them.
SaaStr
MARCH 3, 2021
Zoom even at $100m ARR still felt like it was in a crowded market. So that’s not really an excuse pic.twitter.com/rUyeUzMKC6. — Jason BeKind Lemkin (@jasonlk) December 22, 2020. In SaaS, usually one of 5 things enable a new vendor to break-out in a crowded space: 10x better at One Important Thing. In the early days, you will be buggy and feature-poor.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Intercom, Inc.
MARCH 3, 2021
There are many ingredients involved in successfully building a great product, but fundamentally it all boils down to a series of decisions. And it’s the quality of those decisions – and the speed at which you can make them – that will dictate how fast you can bring value to customers and realize positive impact for your business. That can be said of most businesses, at any scale, but too often the hard job of thinking about how businesses make decisions goes unexamined, never mind improved
SaaStr
MARCH 3, 2021
So the last time we caught up with Zoom on the 5 Interesting Learnings series, it had just IPO’d. Boy a lot had changed. Especially Covid. It wasn’t that long ago folks thought Zoom might IPO at a $4 Billion valuation. Now, just a few years later, it’s doing that much in ARR. Woah. Double woah. And Zoom has seen growth in SaaS like we’ve never seen before.
Speaker: Timothy Chan, PhD., Head of Data Science
Are you ready to move beyond the basics and take a deep dive into the cutting-edge techniques that are reshaping the landscape of experimentation? 🌐 From Sequential Testing to Multi-Armed Bandits, Switchback Experiments to Stratified Sampling, Timothy Chan, Data Science Lead, is here to unravel the mysteries of these powerful methodologies that are revolutionizing how we approach testing.
The Daily Egg
MARCH 3, 2021
Although project management as a concept has existed as far back as the building of the pyramids, project management principles and methodologies weren’t clearly defined until the 1960s. Today, the role of project management continues to grow, encompassing nearly every industry imaginable. Project Management Professional (PMP) is a designation from the Project Management Institute.
SaaS Brief brings together the best content for SaaS professionals from the widest variety of industry thought leaders.
Trint
MARCH 3, 2021
From Trint's recent webinar "Craft better, edit faster" with Amina Moreau. Co-founder of five-time Emmy Award winning Stillmotion and Sway Storytelling, Amina Moreau , joined us for our webinar on how video storytellers craft slick stories with smoother production. During the webinar we looked at the trends within the video industry, the different approaches to storytelling and the technology that brings everyone and everything together in the editing room.
Neil Patel
MARCH 3, 2021
Imagine you’re walking in a mall and receive a Starbucks coupon on your smartphone. You look up to see a Starbucks shop. This scenario may encourage you to visit the outlet, learn about the promo, and use the coupon. With geofencing marketing, or location-based marketing, this convenient strategy turns into a reality. How can you leverage it? Let’s start by discussing the basics.
FastSpring
MARCH 3, 2021
Bundle pricing is one of the most common pricing strategies out there: it’s used by almost every business in all industries. If you’ve ever subscribed to cable TV, gotten a mobile phone plan, or eaten at a fast-food restaurant, chances are you’ve purchased a product bundle. Product packages are effective because they give your customers an attractive offer that encourages them to buy.
Neil Patel
MARCH 3, 2021
What are Google review summaries, and how do they impact consumers’ view of your brand? First impressions matter. When people search for a business or your specific business name on Google, one of the first things they see is your Google listing and the corresponding reviews. Those reviews, positive or negative, impact how they view your brand. What others have to say about your brand could impact how people perceive your brand.
Advertisement
Explore how integrated payment strategies impact investor and buyer evaluations. Payments are more than a feature — they’re a key to long-term success and market differentiation. They help SaaS companies offer seamless user experiences and efficient operations. Investors and strategic buyers assess these integrated payment strategies as a measure of a company's growth potential and sustainability.
ChurnZero
MARCH 3, 2021
Last week SaaStock hosted their 2nd annual SaaSock Remote event, which was focused on helping SaaS leaders gain traction, grow and scale in a hybrid world. . Did you know that 92% of SaaS companies fail within 3 years due to poor product-market fit, lack of cash flow, and/or overall mismanagement? Being a part of an expert-led community like this SaaStock Remote event gives access to the knowledge and experience SaaS leaders need. .
OpenView Labs
MARCH 3, 2021
One of the most attractive features of a product-led business is the low cost of acquisition driven by organic user signups and self-serve conversions. We even created a new SaaS metric to measure this phenomenon and the underlying health of the growth engine driving your company. For developer-focused software, product-led models have become so common that the broader market now expects it.
Trujay
MARCH 3, 2021
13 Salesforce CRM Alternatives That Will Enhance Your Sales Process Note: This article is authored by HubSpot. Every weekend my husband and I face a difficult decision: What movie should we watch and what should we order for dinner? As a sales leader, deciding which CRM to use can be just […]. The post 13 Salesforce CRM Alternatives That Will Enhance Your Sales Process appeared first on Trujay: Migration & Integration Solutions.
Hull
MARCH 3, 2021
Dirty data is unfortunately, a reality that anyone managing customer data has to face at some point. At Hull, we come across dozens of different scenarios where data has to be cleansed, like duplicate records, field values that aren't standardized, incomplete records, and typos and misspellings. Fortunately, cleaning data doesn't have to be complicated with the right tools on hand.
Advertisement
Outdated or absent analytics won’t cut it in today’s data-driven applications – not for your end users, your development team, or your business. That’s what drove the five companies in this e-book to change their approach to analytics. Download this e-book to learn about the unique problems each company faced and how they achieved huge returns beyond expectation by embedding analytics into applications.
OPEXEngine
MARCH 3, 2021
Where is the SaaS world relative to how far it can go? With valuations of as-a-service companies and all-time highs or close to it, and more and more startups leveraging this model to serve an ever-larger number of consumers, I wondered how much more business is there to capture? Let’s try to estimate. We do have enough data to get a sense of total as a service penetration.
Aysling
MARCH 3, 2021
Professional Services Automation (PSA) software is becoming an essential tool for businesses , enabling them to make big gains in efficiency and revenue. Managed Service Providers (MSPs) often rely on PSA software to run their businesses. With Aysling , you get a PSA that can do it all – project management and resource management for client projects, time recording, billing and labor utilization.
TrackStreet
MARCH 3, 2021
The post Case Study: Grizzly Pet Products appeared first on Trackstreet.
SmartKarrot
MARCH 3, 2021
Losing your customers to your customers is no fun in any way. Be it the paucity of customer service skills, high price, or unavailability of favorite products – loss is a loss. A recent study states that US businesses lose about $62 billion every year due to inadequate customer service skills. On that note, promoting strong customer success emotional intelligence might keep you from these concerning numbers.
Advertisement
If you're in the software industry grappling with integrating payments into your business model, understanding where others have stumbled can be a game-changer for your revenue goals. Discover 6 key reasons behind the struggles many face. The challenge goes beyond the technicalities of integrating a payment system; it delves into the strategic oversight of revenue shares, negotiations with payment providers, and the full exploitation of potential revenue streams.
Neil Patel
MARCH 3, 2021
Disclosure: This content is reader-supported, which means if you click on some of our links that we may earn a commission. If you are reading this post because your site’s been hacked, download Sucuri now and get the company’s help completely removing the problem. For everyone else, Wordfence is my top recommendation for most users to prevent an attack.
SmartKarrot
MARCH 3, 2021
Role: Director Customer Success Location: United States Organization: Omnitracs As a Director of Customer Success, you will lead performance improvement focus across all our operations and maintaining relentlessly high standards for Customer Success and Satisfaction. Continually improve the processes, systems and controls to allow for continued scaling of the Customer Success Organization to meet our business needs.
Neil Patel
MARCH 3, 2021
Free is awesome. Especially when that “free” whatever is giving you extra traffic, money, rank, reputation, and sales. Thankfully, there are a ton of free SEO tools. The downside is that some of these free tools are junk. I want to give you a go-to collection of the top free SEO tools. These are intuitive, slick, effective, powerful, and — best of all — they’re absolutely free. 1.
InsightSquared
MARCH 3, 2021
InsightSquared’s machine learning-driven sales forecasting platform completely changes the way sales organizations operate. Sales Forecasting no longer requires hours of manual guess-work. Instead, sales leaders can expect accurate, data-backed forecasts, and more importantly, understand exactly what it takes to meet—or even exceed—expectations. Today, InsightSquared is the only vendor to deliver Activity Capture, Conversational Intelligence, Analytics & Dashboards, AI Forecasting and Guided
Advertisement
Think your customers will pay more for data visualizations in your application? Five years ago, they may have. But today, dashboards and visualizations have become table stakes. Turning analytics into a source of revenue means integrating advanced features in unique, hard-to-steal ways. Download this white paper to discover which features will differentiate your application and maximize the ROI of your analytics.
Neil Patel
MARCH 3, 2021
Traditional, physical retailers are great at customer service. They can focus on the specific needs of a handful of shoppers at a time, answering their questions and providing bespoke recommendations until browsers are ready to buy. On the other hand, e-commerce stores have a much broader reach than their brick-and-mortar peers. There’s basically no limit to the number of people they can serve at once, and those people can be anywhere in the world as long as they have an internet connection.
BetterCloud
MARCH 3, 2021
Upon joining BetterCloud as its new CTO, Jamie Tischart was taken aback when he reviewed his professional biography with a colleague. “The first line was, ‘With almost three decades in technology,’” he told me. “And my reaction was, ‘Has it really been that long?’”. In the 27 years since he began his career, Tischart has quickly risen through the ranks.
Expert insights. Personalized for you.
75 
Let's personalize your content