Fri.May 07, 2021

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[Q&A] Customer Success Maturity Model: Know Where You Stand

ChurnZero

In the rapidly maturing field of Customer Success, if you don’t stop to take stock of the strategy, processes, people, and technology that guide you, it’s easy to lose sight of where you are, and more importantly, where you’re headed. Higher Logic joined us to walk through our new Customer Success maturity model to help you better understand if your Customer Success game is lagging behind or leading the way.

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HubSpot’s Growth Accelerates to 41% at $1.1B in ARR. And New Customers Grew Even Faster.

SaaStr

Hubspot didn't just grow an incredible 41% in Q1'21 to $1.1B in ARR. It accelerated. * Revenue growth accelerated from 32% to 41% * And new customer growth accelerated to a crazy 45% YoY * All while keeping ACVs constant at ~10k. They did it the hard way, with SMBs. — Jason BeKind Lemkin (@jasonlk) May 6, 2021. We last checked in with HubSpot as they crossed $1B ARR , and ordinarily, it would be a little quick to check back in.

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Sales Forecast Templates – The Complete Guide

The Daily Egg

With economic conditions, marketing spending, customer satisfaction, and competition affecting sales, accurate forecasting seems like a far-fetched possibility for many businesses. Still, even a 10% forecasting accuracy can help you streamline your sales process, efficiently allocate resources, estimate costs and revenue, and so much more. We delve deep into sales forecasting beyond following a simple […].

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The #1 Way to Accelerate Your Career Growth

SaaStr

Everyone of us that are hyper-driven wants to grow our careers faster. We’re impatient. We want to learn, grow, manage more, earlier. Let me share my best hack. My uber-learning: Find the best boss you can; and. Take on every initiative, project, task and endeavor you possibly can for them. The best career accelerator I ever got was working for a few great bosses.

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Beyond the Basics of A/B Tests: Highly Innovative Experimentation Tactics You Need to Know

Speaker: Timothy Chan, PhD., Head of Data Science

Are you ready to move beyond the basics and take a deep dive into the cutting-edge techniques that are reshaping the landscape of experimentation? 🌐 From Sequential Testing to Multi-Armed Bandits, Switchback Experiments to Stratified Sampling, Timothy Chan, Data Science Lead, is here to unravel the mysteries of these powerful methodologies that are revolutionizing how we approach testing.

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How to Fix Schema Validation Errors

Neil Patel

Everyone wants to log in to Google Search Console to find their website is error-free and running perfectly. This is rarely the case, unfortunately. The good news is schema validation error notifications offer important information you can use to fix your site. Good SEO is about consistently taking care of the small details, and that’s exactly what Google Search Console errors allow you to do.

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How to Run Nonprofit Marketing Ads

Neil Patel

One of a for-profit business’s best investments is often their online marketing strategy. Is the same for true for nonprofits? Let’s take a look at how nonprofit marketing strategy is different from for-profit strategy and how nonprofit corporations may be able to better reach their goals by further leveraging digital marketing. What Makes Nonprofit Marketing Different From Marketing in Other Fields?

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What Is a Customer Success Engineer?

SmartKarrot

In the Customer Success niche, you would have definitely come across designations like Customer Success Manager, Customer Success Leaders, and Customer Success Officers too. But there is less surety if you have met a Customer Success Engineer (CSE) in the given space. If that is what you have been pondering about lately, this blog will put an end to those queries, hopefully.

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Meet BetterCloud’s New VP of Engineering, Lorinda Brandon

BetterCloud

Lorinda Brandon’s celebrated career in engineering began in 1985 , when she worked as a technical writer. She quickly rose through the ranks and has held leadership roles at some of the world’s largest companies, including Dell EMC and Capital One. Prior to joining BetterCloud as our new VP of engineering, she served as a director of engineering at Twilio.