Intercom, Inc.

APRIL 30, 2018

When a visitor or lead gets in touch on your website, it’s important to get as much context as you can around the live chat conversation you have with them. Your aim should be to understand what they want, how you can help them and to judge how fast they need a solution. With lots of inbound leads, you’ll need to prioritize which ones need a response first, and it’s not always as easy as you might expect to make this judgment call.

B2C 214

B2C B2B Sales Development 214

InsightSquared

APRIL 30, 2018

Dear Sales, I’d like to help you more. I’d like to help you faster. But to do so, I need your help. If you follow these three simple tips, there’s virtually no limit to the help you’ll get from me and my operations colleagues. What are they? Glad you asked. First: Give me context — even at a high level. I don’t need pages of detail (I don’t even want lots of detail), but I definitely need more than an orphaned screenshot and a frantic plea on Slack, like this error message I got yesterday:

Sales 69

Sales Cloud Software Business 69

CloseSaaS

APRIL 30, 2018

Every founder wants to hire only the best. But human beings are complex creatures. We all have our own unique strengths and weaknesses. So what do you do when you find someone who seems like the perfect fit, and then discover they suck at something important?

Sales Hiring 52

Sales Hiring Startup Sales 52

BetterCloud

APRIL 30, 2018

This content originally appeared as a whitepaper on InsideTrack. This three-part blog series will explore the advantages of going cloud native and offer tips for organizations that are ready to modernize their IT system. Part 1 is a discussion of the term “cloud native” and zero trust network architecture. What is cloud native? “Cloud native” is increasingly being used as a marketing term.

Cloud 40

Cloud Systems Review Travel Software Review 40

Speaker: Timothy Chan, PhD., Head of Data Science

Are you ready to move beyond the basics and take a deep dive into the cutting-edge techniques that are reshaping the landscape of experimentation? 🌐 From Sequential Testing to Multi-Armed Bandits, Switchback Experiments to Stratified Sampling, Timothy Chan, Data Science Lead, is here to unravel the mysteries of these powerful methodologies that are revolutionizing how we approach testing.

Innovation

ITPro

APRIL 30, 2018

Analysis. Two-thirds of ITDMs at large organisations are concerned about keeping up with security requirements for SaaS adoption.

SaaS 40

SaaS Business 40