Tue.Jun 02, 2020

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How Important Are Happy Employees When VCs Invest?

SaaStr

Do startup investors care about how employees are treated where they invest? The reality is VCs for the most part sort of care. What I can tell you 100% for sure is one you have even a small team, VCs: Will all look at your Glassdoor ratings. This is so easy to research / see. Will all do due diligence at least on how CEO is perceived, internally and externally.

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Simplifying Sales Tax for SaaS in the US

Chargebee

SaaS Sales tax in the US can be complicated, to say the least. It’s no coincidence that the word ‘taxing’ means burdensome and exhausting.

SaaS 124
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7 Ways to Improve Your Sales & Operations Planning Process

Sales Hacker

Without the right approach and structure, sales and operations planning (S&OP) can quickly become more of a burden than an asset. We’ve put together seven tips to improve your sales and operations planning process so you can avoid common pitfalls, improve ROIs, and develop responsive solutions in real-time. Identify Your Key Metrics for Individual Segments.

Sales 93
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IT skills to master for a better post-pandemic job

IT World

Work environments may look dramatically different when the COVID-19 pandemic abates, and IT teams will have to continue to adjust technology services to meet the shifting needs of organizations. While much is still unknown, network pros can be learning new skills even during the pandemic, so they'll be better prepared for what comes next. "Coming out of this crisis, I think companies will be examining how they do networking," says Mark Leary, research director, network analytics, at research fir

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How Investors & Strategic Buyers Evaluate Integrated Payment Strategies

Explore how integrated payment strategies impact investor and buyer evaluations. Payments are more than a feature — they’re a key to long-term success and market differentiation. They help SaaS companies offer seamless user experiences and efficient operations. Investors and strategic buyers assess these integrated payment strategies as a measure of a company's growth potential and sustainability.

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How Non-Tech Companies Can Benefit From a Remote Workforce

Nimble - Sales

The trend of remote working has been growing over the last couple of years and to date, it continues to gain popularity within companies across the globe. More and more businesses are adopting this working model because most times, it brings about positive outcomes. We are talking about a win-win situation. By allowing your employees […]. The post How Non-Tech Companies Can Benefit From a Remote Workforce appeared first on Nimble Blog.

Trends 118

More Trending

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The Gig Economy Is Here to Stay: It?s Time to Join It [Opinion]

Sales Hacker

COVID-19 has shone a spotlight on remote work life, clearing space for the gig economy to take over. Many workers have recently found themselves unemployed or under-employed due to the lockdown and are turning to the gig economy to make up lost income. Sales, in particular, is seeing a huge jump in freelance work, with 15% of the total job market consisting of open sales positions.

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Revising Your Customer Success Crisis Plan

Totango

Crises are an unfortunate fact of life. All the planning in the world cannot prevent every emergency or protect against every potential hazard. However, having a plan in place ahead of time can make all the difference in how well your business copes with, and recovers from, unexpected challenges. Having a good customer success crisis plan can help you maintain good relationships with customers.

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Why Companies Fail Coming to Europe with Matthew Gowen

Sales Hacker

This week on the Sales Hacker podcast, we speak with Matthew Gowen , the SVP of Sales at Pangea. Matthew is a 20-year veteran of the technology industry, first at Thomson Reuters, where he ended up running their enterprise sales team, then at Veeva, where he ran the EU sales organization and helped that company grow to over 700 million in revenue. Today, he is running the sales organization at a company called Pangea, which scales up tech companies to expand into the EMEA market.

Scale 67
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Top network skills to succeed in a post-coronavirus world

IT World

Work environments may look dramatically different when the COVID-19 pandemic abates, and IT teams will have to continue to adjust technology services to meet the shifting needs of organizations. While much is still unknown, network pros can be learning new skills even during the pandemic, so they'll be better prepared for what comes next. "Coming out of this crisis, I think companies will be examining how they do networking," says Mark Leary, research director, network analytics, at research fir

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The Big Payoff of Application Analytics

Outdated or absent analytics won’t cut it in today’s data-driven applications – not for your end users, your development team, or your business. That’s what drove the five companies in this e-book to change their approach to analytics. Download this e-book to learn about the unique problems each company faced and how they achieved huge returns beyond expectation by embedding analytics into applications.

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How to Transition Your Business from Local Markets to the Global Marketplace Using Localization Strategies

Nimble - Sales

First, it was just going to be a couple of weeks, then a month, and now some locations are predicting the current, unprecedented levels of lockdowns, isolation, social distancing, and even full quarantine measures will continue for anywhere from six months to two years. Regardless of how long they may last, the Covid-19 global pandemic […]. The post How to Transition Your Business from Local Markets to the Global Marketplace Using Localization Strategies appeared first on Nimble Blog.

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19 sales leaders share what they want to see in your first email

CloseSaaS

As the world starts to emerge from its COVID-induced hibernation, how can you adjust your pitch to your prospects’ new priorities? We asked 19 B2B sales leaders to share their perspective.

Sales 52
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13 Commonly Confused IT Terms

BetterCloud

As an IT professional, especially if you manage infrastructure or web-based technologies like SaaS applications, there are certain terms that are commonly confused. Often, they can be hard to clearly define or explain to your peers. Listed below are technologies and terminologies that are mostly incorrectly substituted. Some relatable examples have been included for easier understanding.

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How to Measure Churn: Net Revenue Retention vs. Gross Revenue Retention

OPEXEngine

If your startup is a SaaS (or any other business with customers paying on a recurring subscription basis), churn is a critical metric – particularly net revenue churn and gross revenue churn – that will need constant measurement. Without a clear picture of your churn rates, it’s impossible to know how your departing customers are affecting your monthly revenue and growth.

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6 Reasons Why Your Integrated Payments Strategy Could Fail

If you're in the software industry grappling with integrating payments into your business model, understanding where others have stumbled can be a game-changer for your revenue goals. Discover 6 key reasons behind the struggles many face. The challenge goes beyond the technicalities of integrating a payment system; it delves into the strategic oversight of revenue shares, negotiations with payment providers, and the full exploitation of potential revenue streams.

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Intello’s Responsibility to Build Change

Intello

Racism, hate, structural bias, and systematic oppression can not continue. For too long, individuals and companies (including Intello) have not done enough.

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?5 examples that prove: The Customer is not always Right?

SmartKarrot

It is almost like an over-used dialogue from the movies that “the customer is always right”. You will be surprised to know that some companies rely on the aforementioned so much that they build business models off of it. Coined by Harry Gordon in the nineteenth century, it now seems more like a tried-and-true principle for rendering good customer service.

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Google?s New Algorithm: Page Experience

Neil Patel

Don’t worry… your traffic hasn’t gone down (or up) because of the Page Experience algorithm update hasn’t rolled out yet. But it will in 2021 according to Google. Due to the coronavirus, they decided to give us all a heads up on the future algorithm update and what it entails… that way you can adjust your website so your traffic doesn’t tank. So, what’s the Page Experience update and how can you prepare for it?

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Jun 2 ? Customer Success Jobs

SmartKarrot

Role: Customer Success Manager Location: Atlanta, GA, US Organization: ProKeep In this role, you will be reporting to the Director of Customer Success, this Entry Level Customer Success Manager (CSM) will support the customer lifecycle as it relates to user adoption, on-going support, platform optimization and expansion. Apply here: [link] Role: Customer Success Manager- East Coast Location: Remote, US Organization: WhiteHat Security The Customer Success Manager (CSM) is responsible for driving

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How To Package & Price Embedded Analytics

Just by embedding analytics, app owners can charge 24% more for their product. How much value could you add? This framework from Software Pricing Partners explains how application enhancements can extend your product offerings. You’ll learn: How to take a disciplined approach to pricing The three elements of the Packaging Decision Framework Ways to structure your new embedded analytics offering Download the White Paper to learn about How To Package & Price Embedded Analytics.

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Meet Bri, Customer Success Team Lead at ChurnZero

ChurnZero

ChurnZero’s employee spotlight series highlights the person behind the professional, digging deep and discovering what drives our team members. This spotlight features Bri Adams , Customer Success Team Lead at ChurnZero. . As Customer Success Team Lead, Bri manages the Key Accounts team, where she helps to support and build processes around this strategic set of customers. .

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SaaS Tip: How to measure customer growth?

SmartKarrot

Source. If you are running a SaaS business and want a sureshot way to succeed then you must know how to measure customer growth. Now when I say customer growth it can mean two things. First, by customer growth it can mean the progress your customer is making in their business while using your product. Second, it can also mean how much growth in revenue your existing customers have made in your company.

Scale 10
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Best Practices: How to massively boost your SaaS Free trial conversion rate!

SmartKarrot

Draw a picture in your mind where you are an ice-cream seller! Bear with me for a minute. Now you know that you have the tastiest ice-cream on the planet. But how would you convince your customers The same? That is where you offer them a free scoop of your best flavors. This is a strategy in the marketing business. You prove your customers that your ice-cream is the best and they tend to buy after the free scoop.

SaaS 10
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8 Customer Retention Strategies Followed by the Top CSMs

SmartKarrot

A list of Top 8 Strategies for Customer Retention which are followed by the Top CSMs of the company to increase brand loyalty. #1 Focus on building trust. As you manage your relationship with new and existing customers, make sure you give them ample opportunity to trust you. Ensure appropriate expectations are set, no false promises are made, customer queries are responded to in timely fashion and that the customer realizes that you are working hard to make them succeed. #2 Create peaks in custo

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Crafting Tomorrow: A to Z of Delighting Customers with Your Product

Ready to build game-changing software fast? Trigent's eBook, "Crafting Tomorrow," unlocks the secrets. Entrepreneurs, product managers, and developers: it's time to bring your vision to life. Tech Accelerator: An on-demand ninja team ready to ideate, validate, iterate, and propel your product at every stage. Master the Product Life Cycle: Identify problems, build solutions, launch, scale, and optimize with confidence.