Sun.Jul 07, 2019

If Your Enterprise Customers Want An SLA — Just Give It To Them. You Owe Them That Much.

SaaStr

Many start-ups and even larger SaaS customers are reluctant to provide a Service Level Agreement — an SLA — that says they will, well, stay up. It’s not our fault, they think. What if Amazon goes down? Or our email provider? That’s not our fault. The lawyers tell you to try to not to do this. Sometimes, the accountants too. But they are wrong. A n SLA is most importantly a cultural commitment. That you truly, fully stand behind an enterprise-grade product.

On Tech and Entrepreneurs: Conversations with Ben and Marc Over 10 Years of a16z

Andreessen Horowitz

As of this past month, it’s been 10 years since the founding of Andreessen Horowitz — aka the numeronym “a16z” — so we’re resurfacing some of our most popular episodes, featuring a16z founders Ben and Marc together in conversation. These … Uncategorized 10th anniversary Ben and Marc holiday specials

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Is there any value in transcribing inside sales calls to sales people?

SaaStr

There is a huge value to sales management to listening to (Chorus / Gong / etc) and/or transcribing sales call. Listening is even better than reading (you can learn more listening than just reading), but by listening or reading the calls of your reps you can: Make sure new reps are properly trained.

Sales 208

How does an enterprise zone encourage new business?

SaaStr

I’m a bit bummed about enterprise zones. The current regulations seem to only encourage real estate investments primarily, and to a pretty small extent, very local businesses.

Driving Discovery and Experimentation in your Organization

Speaker: Teresa Torres, Product Discovery Coach, Product Talk, David Bland, Founder and CEO, Precoil, and Hope Gurion, Product Coach and Advisor, Fearless Product LLC

If you want to build what matters, you can't move forward blindly. But to make progress, you can't let things slow to a crawl while you focus resources on gathering data. This is where continuous discovery and experimentation come in. Join Teresa Torres (Product Discovery Coach, Product Talk), David Bland (Founder, Precoil), and Hope Gurion (Product Coach and Advisor, Fearless Product) in a panel discussion as they cover how - and why - to build a culture of discovery and experimentation in your organization.