Sun.Jul 07, 2019

If Your Enterprise Customers Want An SLA — Just Give It To Them. You Owe Them That Much.

SaaStr

Many start-ups and even larger SaaS customers are reluctant to provide a Service Level Agreement — an SLA — that says they will, well, stay up. It’s not our fault, they think. What if Amazon goes down? Or our email provider? That’s not our fault. The lawyers tell you to try to not to do this. Sometimes, the accountants too. But they are wrong. A n SLA is most importantly a cultural commitment. That you truly, fully stand behind an enterprise-grade product.

On Tech and Entrepreneurs: Conversations with Ben and Marc Over 10 Years of a16z

Andreessen Horowitz

As of this past month, it’s been 10 years since the founding of Andreessen Horowitz — aka the numeronym “a16z” — so we’re resurfacing some of our most popular episodes, featuring a16z founders Ben and Marc together in conversation. These … Uncategorized 10th anniversary Ben and Marc holiday specials

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How does an enterprise zone encourage new business?

SaaStr

I’m a bit bummed about enterprise zones. The current regulations seem to only encourage real estate investments primarily, and to a pretty small extent, very local businesses.

Is there any value in transcribing inside sales calls to sales people?

SaaStr

There is a huge value to sales management to listening to (Chorus / Gong / etc) and/or transcribing sales call. Listening is even better than reading (you can learn more listening than just reading), but by listening or reading the calls of your reps you can: Make sure new reps are properly trained.

Sales 145

What Is (and Isn’t) Product Management?

Speaker: Steve Johnson, VP of Products, Pragmatic Institute

Product Management is one of the most exciting - and most misunderstood - functions in technical organizations. Is it strategic or tactical? Is it a planning role or a support role? Many product professionals are unclear about what is (and isn't) product management. After all, product management spans many activities from business planning to market readiness. In this session, we’ll examine many product activities and artifacts for product strategy, planning, and growth, and introduce a simple tool that you can use in your organization to clarify the roles of product management and others. Steve Johnson explores the many roles of Product Management in this fun talk focused on why product managers should obsess on problems instead of solutions.