Thu.Dec 23, 2021

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A Step-by-Step Guide for Announcing New Features for Your B2B SaaS Product

SmartKarrot

Irrespective of whether you are a start-up or an established B2B SaaS company, one thing that you need to keep in mind: products never remain static, and features keep changing over a while. Certain changes occur through a series of pivots, while others result from slow and steady development. The only thing that needs to be taken into account is change is inevitable.

B2B 10
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Top 10 SaaStr Videos of 2021: Gorgias, Shopify, PagerDuty, and More!

SaaStr

With four digital events plus SaaStr Annual, we have 100+ videos just from 2021 for you! Our top videos alone cover a wide range of topics important to SaaS Founders and CEOs: building a unicorn, scaling, fundraising, customer success, mental health, and more. Here are the Top 10. 10. A Deeper Dive on How to Collaborate, Manage, and Work with Developers with Twilio’s CEO Jeff Lawson and SaaStr’s Jason Lemkin. 9. 3 CEO Lessons in Scaling Enterprise CX with HubSpot’s CEO and firs

Cloud 278
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A Marketer’s Guide to the Metaverse

Neil Patel

Technology is ever-changing and, because of that, so is marketing. The evolution of the metaverse is just one recent development in the world of technology, but one that will have a huge impact on the human experience as we know it. While digital marketing has seen many advances over the last few decades, the metaverse is one that has stumped many companies and marketers.

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Dear SaaStr: How Can I Develop Confidence as a Startup CEO?

SaaStr

Q: Dear SaaStr: How Can I Develop Confidence as a Startup CEO? We’ve all been there in the early days — and even beyond. You can have 1000% conviction in your start-up but still not be 100% confident in yourself as a CEO yet. It’s OK. It’s natural. But you need to be confident enough to lead the team and make everyone believe. At least 95%+ confident you can build something great.

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Beyond the Basics of A/B Tests: Innovative Experimentation Tactics You Need to Know as a Data or Product Professional

Speaker: Timothy Chan, PhD., Head of Data Science

Are you ready to move beyond the basics and take a deep dive into the cutting-edge techniques that are reshaping the landscape of experimentation? From Sequential Testing to Multi-Armed Bandits, Switchback Experiments to Stratified Sampling, Timothy Chan, Data Science Lead, is here to unravel the mysteries of these powerful methodologies that are revolutionizing how we approach testing.

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Privacy-centric DuckDuckGo to release Mac desktop browser

IT World

Popular, privacy-centered search engine DuckDuckGo plans to launch a desktop browser for macOS laptops and desktops. The browser is designed from the ground up to maintain privacy; that means it will not collect information about users and will not install cookies or tracking codes on devices. The company also claims it can block “hidden trackers” before they load.

Mobile 131

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How Apple's iCloud Private Relay supports enterprise VPN

IT World

Apple’s iCloud Private Relay service gives users privacy, security, and convenience. It is best seen as a limited form of virtual private network (VPN) that protects a user’s Safari browsing activity from prying eyes. But, is it compatible with your enterprise’s existing VPN systems ? (TL;DR: Yes).

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Nimble Adds Prospector to Workflows Enabling Quick Access to Contact Details

Nimble - Sales

Our team recently released an exciting new productivity feature called Nimble Workflows that helps teams track the repeatable contact-related business processes they need to manage to grow their business. Following the launch, many of our Nimble customers expressed how much they love Workflows and shared ideas to make them even better by adding Prospector into […].

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What Is Social Media Marketing — And How To Make Most Of It

Trujay

‘Tis the season for social media marketing, but do you know what that means exactly? Social media marketing is a digital strategy that involves communicating with the audience on various social media and turning them into leads. There are different ways to reach the audience and showcase your products. Social media marketing generally works […].

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Tips for new tech devices

IT World

Tech gear is a perennially popular holiday gift. If you're the proud owner of a new phone, tablet, computer or other device — or you provide tech support for family and friends with new devices — we're here to help. Check out and share these stories, which can help you get the most out of a new Android or iOS device, Chromebook, Mac, or Windows PC. Android devices.

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The Big Payoff of Application Analytics

Outdated or absent analytics won’t cut it in today’s data-driven applications – not for your end users, your development team, or your business. That’s what drove the five companies in this e-book to change their approach to analytics. Download this e-book to learn about the unique problems each company faced and how they achieved huge returns beyond expectation by embedding analytics into applications.

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Best Workflow for Front-end Development

SaaS Metrics

Front-end development is also called client-side development. A developer works with HTML, CSS, and JavaScript to build any website, and users can directly see and interact with them. It can also be referred to as the graphical user interface of any website. There can be various tools and workflows that make front-end. Read more. The post Best Workflow for Front-end Development first appeared on SaaS Metrics.

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The best Android apps for business in 2022

IT World

Trying to find the right app for any given area on Android is a lot like trying to order dinner at a restaurant with way too many options on the menu. How can you possibly find the right choice in such a crowded lineup? With the Google Play Store now boasting somewhere in the neighborhood of 70 gazillion titles (last I checked), it's no simple task to figure out which apps rise above the rest and provide the best possible experiences.

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Moving Towards Zero Touch IT with BetterCloud, Halp, and Jira Service Desk

BetterCloud

In today’s world, the process for an employee to make a software or application upgrade request is usually cumbersome, time-consuming, and tedious. We commonly come across two different methods for users to make such IT requests. This first requires users to open up third party portals or web pages. The second (and less formal) method we see is using one-off messaging through a chat tool or email with no proper official tracking of requests.

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Our Top 5 Customer Success Blog Posts Of 2021

Valuize Consulting

2021: (Another) Year Of Accelerated Change. 2021 was another year of radical and accelerated change for Customer Success (CS) and the business world as a whole. In fact, 91% of CS organizations said their team has grown in size and scope in 2021 ( Totango , 2021). The true impact of the COVID-19 pandemic manifested itself in the form of hyper digitization, a hybrid work model and the great resignation.

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How to Build an Experimentation Culture for Data-Driven Product Development

Speaker: Margaret-Ann Seger, Head of Product, Statsig

Experimentation is often seen as an aspirational practice, especially at smaller, fast-moving companies who are strapped for time and resources. So, how can you get your team making decisions in a more data-driven way while continuing to remain lean and maintaining ship velocity? In this webinar, Margaret-Ann Seger, Head of Product at Statsig, will teach you how to build an experimentation culture from the ground-up, graduating from just getting started with data-driven development to operating

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2021: A Year in Review With Chargebee

Chargebee

Everything you need to power through your 2022 ambitions: Strategies, stories, and a round-up of major feature releases from 2021.

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AI-powered Knowledge Management for customer service – Make your support staff mistake-proof

SaaS Metrics

A knowledge management system (KMS) is a tool that helps put knowledge management ideas into practice & provides self-service to customers in modules like FAQs, decision trees for customer service, one-pager articles, and many more. The practices include data-driven goals for corporate efficiency, a competitive business model, business intelligence analysis.

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Why should SaaS businesses keep their pricing strategy iterative and flexible?

Chargebee

There are no small pricing experiments, only small revenues.

Pricing 52
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Top 5 Customer Identity and Access Management Solutions for 2022

Frontegg

Knowing your customer is key today. However, it doesn’t only mean knowing their names but also relevant details about them. For example, your customer’s usage patterns can help you create a better and more customized offering. Analyzing demographics will also improve your targeting and customer experience. As reported by Forbes , 80% of customers are more likely to purchase from your brand if you offer personalized services and experience.

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Monetizing Analytics Features

Think your customers will pay more for data visualizations in your application? Five years ago, they may have. But today, dashboards and visualizations have become table stakes. Turning analytics into a source of revenue means integrating advanced features in unique, hard-to-steal ways. Download this white paper to discover which features will differentiate your application and maximize the ROI of your analytics.

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Five Essential Ethical Questions That Help You Address the Future of Customer Experience

SmartKarrot

There was a time when technology was despised. And even today, certain people pose ethical questions on customer experience. We understand the dilemma that people are contemplating. In Hollywood movies like Terminator, we have already seen that technology can be detrimental to humanity. But, on the other hand, there are also positive aspects of the growing technology in various industries like healthcare.