Buffer Resources

JANUARY 31, 2023

Question: I’ve recently started an email newsletter but haven’t been receiving as many subscribers as I hoped. Do you have any tips on how I can drive up awareness and get more people to subscribe? Newsletters have made quite the comeback. While it’s true that email marketing has always been an important tool for business growth, in recent years the popularity of platforms like Substack has made it clear that this medium is in demand.

Social Media 24

Social Media Entertainment ChatGPT Advertising 24

SaaStr

JANUARY 31, 2023

So Zoom and Shopify are the latest SaaS leaders to do price increases — albeit very differently. First up is Zoom. While some of the increases vary, the low-end plans are going up $1.00. Yup, $1.00. Although it’s more impactful than it sounds, because that’s an almost 7% price increase. More on that below. The SMB segment of Zoom has stopped growing, so going from ~0% growth to 7% growth actually might end up being huge.

Pricing 229

Pricing Merchant Services Payment Solutions Payments 229

Predictable Revenue

JANUARY 31, 2023

the theory of SDRs, why they exist, how they fit into an organization, guiding principles for success in the role, mindset habits of effective SDRs, and what to expect from them regarding activity and quota. The post Predictable Revenue’s Updated Sales Development Methodology appeared first on Predictable Revenue.

Development 214

Development Sales Revenue 214

SaaStr

JANUARY 31, 2023

Securing funding has become more challenging for SaaS companies over the past few years as VC firms have grown more cautious about their investments. As a result, startups trying to determine how to approach fundraising efforts may want to consider strategic partnerships with existing company funds. In this edition of SaaStr Workshop Wednesdays, Brandon Greer, Head of HubSpot Ventures, shares tips on fundraising and working with strategic VCs.

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Investment Startup Branding Acquisition 192

Speaker: Timothy Chan, PhD., Head of Data Science

Are you ready to move beyond the basics and take a deep dive into the cutting-edge techniques that are reshaping the landscape of experimentation? 🌐 From Sequential Testing to Multi-Armed Bandits, Switchback Experiments to Stratified Sampling, Timothy Chan, Data Science Lead, is here to unravel the mysteries of these powerful methodologies that are revolutionizing how we approach testing.

Innovation

Intercom, Inc.

JANUARY 31, 2023

The arrival of ChatGPT just eight weeks ago was a watershed moment. Suddenly it seemed that generative AI might transform industries from education to marketing. And Intercom’s area of focus – customer service – is among those most poised to benefit. However, getting from technological breakthrough to useful applications is far from straightforward.

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AI Artificial Intelligence New CTO ChatGPT 188

Intercom, Inc.

JANUARY 31, 2023

 In December, our Director of Machine Learning, Fergal Reid , and I sat down to chat about the launch of ChatGPT : the good, the bad, the promise, the hype. The possibilities to automate and streamline processes for support reps seem endless, but the success of generative AI in this space will ultimately depend on its ability to deliver real value for customer service teams and customers alike.

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Generative AI AI Search AI ChatGPT 129

User Pilot

JANUARY 31, 2023

How to prevent churn by identifying at-risk customers? In SaaS, you can grow your revenue only if your churn rate is low, so retaining at-risk customers is crucial. In this article, we will discuss the ins and outs of at-risk customers, how to detect them, and five actionable strategies to help you prevent churn. Let’s dive in! TL;DR At-risk customers are those who are showing signs of canceling their subscriptions.

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Churn Underperforming Technical Team SaaS Payments Payment Solutions 98

Teamgate

JANUARY 31, 2023

Welcome to the world of Customer Relationship Management (CRM) automation, where businesses can streamline their sales, marketing, and customer service processes to improve efficiency and drive growth.

Sales 97

Sales Data Management Marketing 97

User Pilot

JANUARY 31, 2023

Winning new business is critical for any savvy product manager: a new client onboarding checklist template can help you systemize your path to a successful customer onboarding process. GET your own copy of the new client onboarding checklist template In this article, we’re going to explore core aspects of the client onboarding process, map out what you should include in a client onboarding checklist, and specific tactics for success.

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Onboarding Underperforming Technical Team Software Review Technical Review 98

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Explore how integrated payment strategies impact investor and buyer evaluations. Payments are more than a feature — they’re a key to long-term success and market differentiation. They help SaaS companies offer seamless user experiences and efficient operations. Investors and strategic buyers assess these integrated payment strategies as a measure of a company's growth potential and sustainability.

Payments

IT World

JANUARY 31, 2023

Tens of millions of American have quit their jobs since the beginning of the pandemic in what's become known as the Great Resignation – and a new study indicates those workers feel good about where they wound up. The study by online education service Cengage Group shows “the Great Resigners” are generally happy about their workplace decisions, with an average 81% indicating they do not regret leaving their previous job.

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Education 73

User Pilot

JANUARY 31, 2023

Do you want to track product launch success with relevant KPIs and metrics but don’t know where to start? Product launch metrics provide valuable insights that you can use to improve your product and increase product growth. Here we will discuss how you can define product launch success and how to track, monitor, and improve it. TL;DR Product launch in SaaS refers to bringing a new or upgraded product to the market.

Metrics 98

Metrics Scale Software Review Retention 98

Sage Intacct

JANUARY 31, 2023

External demands for a faster financial consolidation process are regularly placed on SaaS accounting departments. SaaS companies with multiple locations, subsidiaries, or operations, means that each entity will have its own chart of accounts, and more than likely has its own individual bank accounts, jurisdictions, and perhaps tax structures. When dealing with disparate entities, risk and error goes up, while financial accuracy goes down – stressing the importance of having a centralized system

SaaS 64

SaaS Banking Software Leadership 64

User Pilot

JANUARY 31, 2023

Have you ever used Customer Success Qualified Lead (CSQL) to drive product growth and increase your revenue? If not, then you’re missing out! In this article, we’ll go over what a know what customer-qualified lead is, why it’s important to track them and how can this help increase revenue. Let’s get started! TL;DR Customer Success Qualified Leads (CSQLs) are leads sourced from existing customers with the potential to become long-term, profitable customers.

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Customer Success Revenue Software Review Strategy 98

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Outdated or absent analytics won’t cut it in today’s data-driven applications – not for your end users, your development team, or your business. That’s what drove the five companies in this e-book to change their approach to analytics. Download this e-book to learn about the unique problems each company faced and how they achieved huge returns beyond expectation by embedding analytics into applications.

Revenue

Andreessen Horowitz

JANUARY 31, 2023

… The post Token design: Mental models, capabilities, and emerging design spaces appeared first on Andreessen Horowitz.

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User Pilot

JANUARY 31, 2023

An effective customer activation funnel can be an extremely powerful way to channel new customers through your product and get them to experience value fast. In this article, we’ll explore what customer activation is, how to unlock it within your own product, and the best tactics, techniques, and onboarding tools for the job. Let’s dive straight into it!

Customer Lifetime Value 98

Customer Lifetime Value Sales Funnel Onboarding Acquisition 98

IT World

JANUARY 31, 2023

Apple will reveal its first quarter results for the 2023 fiscal year this week. We'll be watching to see how Apple is faring amid the cross-currents plaguing the world economy. Here's what to keep in mind when the results are released Thursday afternoon. Hardware sales are important, but not the whole story We all expect some bad news around iPhone sales , but how bad?

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Sales Data 64

Sage Intacct

JANUARY 31, 2023

External demands for a faster financial consolidation process are regularly placed on SaaS accounting departments. SaaS companies with multiple locations, subsidiaries, or operations, means that each entity will have its own chart of accounts, and more than likely has its own individual bank accounts, jurisdictions, and perhaps tax structures. When dealing with disparate entities, risk and error goes up, while financial accuracy goes down – stressing the importance of having a centralized system

SaaS 52

SaaS Banking Software Leadership 52

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If you're in the software industry grappling with integrating payments into your business model, understanding where others have stumbled can be a game-changer for your revenue goals. Discover 6 key reasons behind the struggles many face. The challenge goes beyond the technicalities of integrating a payment system; it delves into the strategic oversight of revenue shares, negotiations with payment providers, and the full exploitation of potential revenue streams.

Payments

30 Day Leadership

JANUARY 31, 2023

What you say as a leader may not be what is received by the person you are speaking to. Sometimes, things said with good intentions can have negative consequences. This is why communication skills and emotional intelligence need to be at the top of every leader’s list. In this episode, best-selling author and leadership coach Nils Vinje speaks with Melissa Benua , Senior Director of Engineering at mParticle.

Leadership 52

Leadership B2B Engineering Communication 52

Natalia Luneva

JANUARY 31, 2023

Looking for: Windows 10 home zu pro free download Click here to Download 見た目や操作感を一新。検索や情報の整理もしやすくなりました。Windows 11 はユーザーのために、そしてユーザに寄り添うようにデザインされています。. 多くの Windows 10 PC で、Windows 11 を実行できます。すでに何百万人ものユーザーが無料アップグレードを完了されました。まだの場合は、ぜひ、ご利用ください 1. Windows アクセシビリティ設定 Windows 11 でユーザー補助の設定を表示している Windows ラップトップ。.

Startup 52

Startup Software Data Management 52

30 Day Leadership

JANUARY 31, 2023

What you say as a leader may not be what is received by the person you are speaking to. Sometimes, things said with good intentions can have negative consequences. This is why communication skills and emotional intelligence need to be at the top of every leader’s list. In this episode, best-selling author and leadership coach Nils Vinje speaks with Melissa Benua , Senior Director of Engineering at mParticle.

Leadership 52

Leadership B2B Engineering Communication 52

CloseSaaS

JANUARY 31, 2023

Help your sales reps meet their goals with a sales territory management strategy–plus how to make your plan more effective, and the best tools to manage it.

Management 52

Management Sales Strategy 52

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Think your customers will pay more for data visualizations in your application? Five years ago, they may have. But today, dashboards and visualizations have become table stakes. Turning analytics into a source of revenue means integrating advanced features in unique, hard-to-steal ways. Download this white paper to discover which features will differentiate your application and maximize the ROI of your analytics.

Revenue

Andreessen Horowitz

JANUARY 31, 2023

… The post Consensus canon appeared first on Andreessen Horowitz.

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Natalia Luneva

JANUARY 31, 2023

Looking for: Microsoft office 2016 book answers free Click here to Download Any link to or advocacy of virus, spyware, malware, or phishing sites. Any other inappropriate content or behavior as defined by the Terms of Use or Code of Conduct. Any image, link, or discussion related to child pornography, child nudity, or other child abuse or exploitation.

Software Review 40

Software Review Cloud Mobile Data 40

Kalungi

JANUARY 31, 2023

If I had a dollar for every time I misspelled “ABM” as “BAM,” I’d be writing this blog on my yacht in Monaco. I do, however, think that ABM done right can work just like fireworks. Below are 7 steps to get “BAM” out of your ABM campaigns.

B2B 40

B2B SaaS Marketing 40

SaaStr

JANUARY 31, 2023

Dear SaaStr: Should We Charge for Pilots and How Much? Charge for any true pilot. If you don’t charge, it’s not a pilot. It’s an extended demo. Now, that’s better than nothing. It’s something. But a free demo is fraught with issues. Most importantly, the feedback you get is often radically different from free “customers” than paying customers. And let me be clear: I almost never see “Free Pilots” convert to paid.

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Enterprise Engagement Sales SaaS 46

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Navigate the complex world of integrated payment partnerships with this essential guide, a treasure trove of insights for software companies. It unveils ten critical red flags to watch out for, from the dangers of hidden fees to the constraints of restrictive contracts. This guide is crucial for identifying potential pitfalls and aligning with the right partners.

Payments

User Pilot

JANUARY 31, 2023

If there’s one critical skill for product managers to nail, it’s customer activation. In this comprehensive guide, we’ll break down underlying customer activation strategies and actionable strategies, specific onboarding tools , and techniques, and tangible examples to learn from. All of that will help you nail customer activation in your own SaaS.

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Strategy SaaS Software Review Onboarding 98

FastSpring

JANUARY 31, 2023

To help you choose between Stripe vs. Paddle vs. FastSpring, this guide compares: What areas of the payment lifecycle each one provides a solution for (e.g., payment processing, gathering and remitting taxes, and subscription management) and what additional software you’ll need to add to your tech stack. What companies and industries each one serves.

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Payment Services Payment Methods Merchant Services Payment Features 111

User Pilot

JANUARY 31, 2023

Wondering what customer satisfaction benchmarking is in SaaS and how your business compares to other SaaS companies? Comparing your performance against other companies in your industry can give you a crystal clear view of where you stand. You can then make more informed decisions to improve customer satisfaction and retain more customers. In this article, we go in-depth about customer satisfaction benchmarks and how you can measure and improve it.

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