Thu.Apr 14, 2022

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Dear SaaStr: When Should I Hire a CFO?

SaaStr

Dear SaaStr: When Should I Hire a CFO? I think at a minimum you should have a real experienced finance lead at $2m ARR, a real VP Finance once you raise $20m, and a CFO once you are at $20m+ ARR. — Jason BeKind Lemkin #???????????? (@jasonlk) April 12, 2022. Most startups just wait way too long to get finance right: They wait too long to get collections right, and have to write off a lot of bookings.

Scale 207
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Welcoming our new Chief People Officer and other senior leaders

Intercom, Inc.

I am delighted to share that our senior leadership team here at Intercom continues to grow. Today, I’d like to welcome three experienced new senior leaders, starting with L. David Kingsley, who has joined Intercom as our first Chief People Officer. As Chief People Officer, David will lead the company’s global People organization, including talent acquisition, onboarding, learning and development, HR business partners, total rewards, diversity, equity and inclusion, and real estate & workplac

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The Marketplace 100: 2022

Andreessen Horowitz

2022 marks our third year releasing the Marketplace 100, a ranking of the largest consumer-facing marketplace startups and private companies. When we started this series in early 2020 (based on data from 2019), we had no way of knowing how volatile the next few years would be. Many businesses were temporarily shuttered by covid, especially. Read More.

Startup 145
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Apple calls out Meta for hypocrisy

IT World

Meta’s plans to levy a 47.5% commission on virtual transactions in its metaverse – an astonishing charge when compared to what other digital operators, including Apple, charge for transactions on their platforms. Apple calls out Meta for hypocrisy. All the world probably knows about Apple’s problems with Meta. Not only does the entity formerly known as Facebook have a business plan that relies heavily on gathering the kind of personal data Apple thinks it is important to protect , but the socia

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Beyond the Basics of A/B Tests: Highly Innovative Experimentation Tactics You Need to Know

Speaker: Timothy Chan, PhD., Head of Data Science

Are you ready to move beyond the basics and take a deep dive into the cutting-edge techniques that are reshaping the landscape of experimentation? 🌐 From Sequential Testing to Multi-Armed Bandits, Switchback Experiments to Stratified Sampling, Timothy Chan, Data Science Lead, is here to unravel the mysteries of these powerful methodologies that are revolutionizing how we approach testing.

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How to Win the Revenue Relay: Preparing for Handoff

Sales Hacker

Have you ever seen a runner drop a baton during a relay race? Marketing and sales hand-offs can be very similar: if the hand-off misses, the leads grow cold and the organization loses money. Want to know how can you ensure the perfect hand-off between marketing and sales every time? Join the first of a two-part series where Courtney Sylvester (Sr. Revenue Operations Manager at Openprise), Ronnell Richards (Founder of Business & Bourbon), and Neil Harrington (Vice President of Sales and Allia

Revenue 87

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6 Ways to Beat the Burnout within Sales

Sales Hacker

Burnout [a state of exhaustion caused by chronic, continual stress] is an existing threat to your Sales team, it comes with the role (creating pipeline and closing deals). But bad stress from the hustle culture can burn out your sales team and cause sales to plummet as they no longer feel the thrill of the hunt. So how can Sales leaders spot the difference and create an environment that takes the edge off before it is too late?

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Samsung beats Intel as top semiconductor seller as overall demand rises

IT World

For the first time since 2018, the biggest-selling semiconductor vendor in the world was not Intel, which lost the top spot to Samsung in 2021, per a report released today by Gartner Research. Global semiconductor revenue jumped 26.3% during the year, rising to $595 billion, according to the report. Samsung's market share, meanwhile, rose to 12.3%, buoyed by 28% year-on-year growth.

Revenue 81
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Gartner: SaaS Spending Is Going to Grow Even Faster Than We Expected in 2023

SaaStr

Enterprise software spending globally was $529B in 2020, per Gartner. In 2023, it will be $750B. That’s a tailwind almost all of us are drafting on. — Jason BeKind Lemkin #???????????? (@jasonlk) April 13, 2022. So these are rocky times in the public markets for SaaS. And yet … and yet … so many SaaS companies continue to grow faster than ever.

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Podcast: What will Apple announce at WWDC 2022?

IT World

WWDC speculation has officially begun. So, what will Apple announce at its annual developer conference in June? Macworld executive editor Michael Simon and Computerworld executive editor Ken Mingis join Juliet to discuss what to expect at WWDC this year, including updates to Apple’s operating systems like iOS and macOS and maybe even some hardware announcements.

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How Investors & Strategic Buyers Evaluate Integrated Payment Strategies

Explore how integrated payment strategies impact investor and buyer evaluations. Payments are more than a feature — they’re a key to long-term success and market differentiation. They help SaaS companies offer seamless user experiences and efficient operations. Investors and strategic buyers assess these integrated payment strategies as a measure of a company's growth potential and sustainability.

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Apr 14 – Customer Success Jobs

SmartKarrot

Role: Vice President of Customer Success Location: Atlanta, GA, US Organization: TechBridge, Inc. As a Vice President of Customer Success, you will deliver transformational leadership across all TechBridge products, platforms, and services to ensure that current operational technology and processes serve the customer’s best interests. Communicate and drive the technology vision for the customer experience and instill confidence in customer-facing processes, for both customers and internal teams.

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The Benefits of a Usage-Based Pricing Model

SaaSOptics

SaaS pricing is typically done on a subscription basis where customers pay a recurring monthly or annual fee to use a company’s software. Subscription-based pricing as a concept sounds pretty straightforward, but as it turns out, there are several different pricing models SaaS companies can choose from to meet their customers’ billing expectations.

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Sendinblue Review 2022: Why Should You Choose It As Your Email Tool?

How To Buy Saas

Starting off as early as 2009, with a view to making Email Marketing easy and Pocket friendly; Sendinblue soon entered the race of market leaders, providing Email Marketing solutions as their USP and other features ranging from CRM, Marketing Automation, Transactional Emails, SMS, Landing Pages, and Facebook ads. This Sendinblue review is going to reveal a lot of potential this tool has to improve your business online.

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6 Tips To Creating A Proactive & Actionable Customer Scorecard

Valuize Consulting

Shift From A Reactive To A Proactive Organizational Mindset. In leading B2B technology enterprises, the average Customer Success Manager (CSMs) juggles anywhere from 10 to 200 accounts at a time, making it difficult to focus their efforts on the most impactful customer retention initiatives. While customers who are at risk may eventually speak up, it’s often too late to prevent churn when they do.

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The Big Payoff of Application Analytics

Outdated or absent analytics won’t cut it in today’s data-driven applications – not for your end users, your development team, or your business. That’s what drove the five companies in this e-book to change their approach to analytics. Download this e-book to learn about the unique problems each company faced and how they achieved huge returns beyond expectation by embedding analytics into applications.

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How to choose an enterprise search platform

IT World

As the amount of data organizations create continues to mushroom, they’re all dealing with the same challenge: how to enable their employees to find the answers they need to do their jobs when the information is hidden in different sources, including email servers, databases, network drives, cloud drives, and countless SaaS apps. When workers can’t find the information they need to stay productive, the effectiveness of the entire business suffers.

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Top 10 AIOps Platforms in 2022?

SmartKarrot

When talking about IT, terms like tools and processes are quite common. Another important term is “platform.” However, unlike a tool which is a piece of software, a platform is a comprehensive suite of tools. These tools are compatible and interact with each other. Some of the tools in a platform act like services, while others act like interfaces. An AIOps platform consists of a set of AI processes.