SaaStr

APRIL 1, 2022

We haven’t spent as much time on SaaS security companies in the 5 Interesting Learning series as perhaps we should have. We’ve dug deep on Okta at $1B in ARR, but spent a bit less time at apps that run below the application layer. But there’s so, so much growth there. And CrowdStrike is a break-out leader. They’ve crossed $1.7 Billion in ARR growing a breathtaking 65% year-over-year. 5 Interesting Learnings: #1, 16,000 customers at an average of $100,000 per customer &

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Scale Cloud Scaling Subscription 273

Totango

APRIL 1, 2022

When it comes to creating winning customer experiences, consistency is key. Your customers should experience the same level of quality from your company at each stage of their journey and from each department in your organization. However, you can’t provide valuable and consistent experiences with disconnected systems and siloed teams. You need a shared space that allows for visual collaboration across departments so everyone can stay up-to-date and on the same page.

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Customer Success Enterprise Data Sales 118

SaaStr

APRIL 1, 2022

Q: Dear SaaStr: What are the Signs of an Entrepreneur Who is Over-Prepared for Meetings with Investors? Things that are a negative for me at least and are sort of in the “over-prepared” category: A written business plan. A deck is great. And a detailed operating plan in a Google Sheet or Excel is an A. But … a traditional, 20+ page written business plan though … tells me you don’t know how to start building the product, but instead, need to just talk about it mor

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Consulting Engineering Investment Strategy 262

Sales Hacker

APRIL 1, 2022

Most deals in a seller’s pipeline are, by default, dead. That’s plain to see because world-class win rates hover around 30%. Even with a team of Account Executives trying their very best to get every single deal done. This is particularly true if your product isn’t the clear and undisputed market leader, you’re selling into the enterprise , or you’re focused on an outbound sales motion.

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Interviewing Acquisition Investment Enterprise 113

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Explore how integrated payment strategies impact investor and buyer evaluations. Payments are more than a feature — they’re a key to long-term success and market differentiation. They help SaaS companies offer seamless user experiences and efficient operations. Investors and strategic buyers assess these integrated payment strategies as a measure of a company's growth potential and sustainability.

Payments

SaaStr

APRIL 1, 2022

The journey to IPO comes with ups and downs, and every founder should prepare for triumphs and mistakes. ZoomInfo CEO Henry Schuck shares valuable learnings from the pitfalls he encountered on the way to $400 million. And we’ll do an update of this incredible session LIVE with Henry at SaaStr Europa 2022 in sunny Barcelona on 7-8 June! Grab the last 20% off tickets here !!

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Sales Hiring Acquisition Investment Leadership 234

SaaStr

APRIL 1, 2022

We wanted to give a special shout-out to some of our newest sponsors for SaaStr Europa 2022. Join these incredible companies to experience all the value of SaaStr! Asana helps teams orchestrate their work, from small projects to strategic initiatives. Global customers such as Amazon, Japan Airlines, Sky, and Affirm rely on Asana to manage everything from company objectives to digital transformation to product launches and marketing campaigns.

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Payments Sales Hiring Payment Solutions Airlines 219

IT World

APRIL 1, 2022

Google Workspace has announced a range of updates to its Meet, Chat, and Voice applications, aimed at improving communication and collaboration for hybrid teams. The bulk of the updates relate to Google’s videoconferencing platform Google Meet. As offices reopen and some workers go back to conducting in-person meetings, collaboration vendors are under pressure to ensure that both remote and physically present attendees both have the same meeting experience.

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Communication 104

ChurnZero

APRIL 1, 2022

Have you ever achieved the career growth you’ve always longed for, only to be attacked by an inner critic who says you’re not capable and it’s only a matter of time until you’re found out? “You’re not alone,” says Sharon Winterton , vice president of Customer Success at Catalina Marketing during her session “ Battling imposter syndrome in Customer Success ” at BIG RYG, ChurnZero’s annual Customer Success conference.

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Customer Success Underperforming Technical Team Leadership Strategy 98

IT World

APRIL 1, 2022

One of the most difficult issues in enterprise cybersecurity — something the US Securities and Exchange Commission is now openly struggling with — is when should an enterprise report a data breach? The easy part is, “how long after the enterprise knows of the breach should it disclose?” Different compliance regimes come to different numbers, but they are relatively close, from GDPR’s 72 hours to the SEC’s initial four days.

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Data Cybersecurity compliance Enterprise 73

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Outdated or absent analytics won’t cut it in today’s data-driven applications – not for your end users, your development team, or your business. That’s what drove the five companies in this e-book to change their approach to analytics. Download this e-book to learn about the unique problems each company faced and how they achieved huge returns beyond expectation by embedding analytics into applications.

Revenue

Infinicept

APRIL 1, 2022

Infinicept Co-CEO and Co-Founder, Todd Ablowitz was recently invited to speak on a podcast called, “Voice of Influence” hosted by Andrea Joy Wenburg, where he shares why one of the core values is to “Be excellent because perfect is impossible,” and why it’s important to keep first principles in mind when looking at the challenges and opportunities of the coming year.

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IT World

APRIL 1, 2022

Video meetings proved vital in connecting workers during the pandemic, but video calls have drawbacks, too, with many workers complaining of hours spent in front of the camera for a seemingly endless stream of meetings. As a result, aynchronous video has emerged as an alternative to real-time conversations that require both parties be present at the same time.

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Startup Communication Marketing 68

Groove HQ

APRIL 1, 2022

Here you’ll find questions from both perspectives: what you should ask as a prospective employee, and what employers should expect to hear when they conduct a job interview. The post Customer Service Interviewing Questions (for Managers and Candidates) appeared first on Groove Blog.

Interviewing 62

Interviewing Management Customer Support 62

SaaS Metrics

APRIL 1, 2022

Given the various developments that have occurred in the world of information technology over the last few decades, it is often difficult for small or medium-sized business owners to keep up with the various trends that are occurring on an ongoing basis. Indeed, if you want to gain access to a variety. Read more. The post Why Your Business Should Hire an IT Consultant first appeared on SaaS Metrics.

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Consulting Business Trends Technology 52

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If you're in the software industry grappling with integrating payments into your business model, understanding where others have stumbled can be a game-changer for your revenue goals. Discover 6 key reasons behind the struggles many face. The challenge goes beyond the technicalities of integrating a payment system; it delves into the strategic oversight of revenue shares, negotiations with payment providers, and the full exploitation of potential revenue streams.

Payments

SmartKarrot

APRIL 1, 2022

Role: Customer Success Director, WordPress VIP Location: Remote, United States Organization: Automattic As a Customer Success Director, you will be responsible for developing and supporting best-in-class account teams (Technical Account Managers, Engineers, and Support Engineers) by acting as a mentor, coach, and team player. Oversee the customer lifecycle processes, including customer journey milestones, Executive Business Review delivery, and success plan creation.

Merchant Services 19

Merchant Services Customer Success Technical Review Churn 19

SaaS Metrics

APRIL 1, 2022

If you operate a dentistry business, then you may not have the relevant in-house knowledge to implement and manage a number of IT services. Furthermore, if you are a dental professional, or if you own a dental practice, then you will be aware that your expertise in dentistry is your most important. Read more. The post Why a Dentistry Business Should Hire an IT Support Company first appeared on SaaS Metrics.

Business 52

Business Metrics SaaS Management 52

SaaS Metrics

APRIL 1, 2022

Now that this headline has caught your eye, I would like to point out to you about the importance of any business to be profitable and to be successful as well. We all operate in a very competitive business environment and in order to stay ahead of our closest competitors, we need. Read more. The post To increase business profits – you will definitely need external IT support first appeared on SaaS Metrics.

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Business Metrics SaaS 40