Thu.Mar 24, 2022

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Why Transparency Sells Better Than Perfection

Predictable Revenue

Todd Caponi joins the Predictable Revenue podcast to discuss how being more transparent with buyers can increase revenue and shorten your outbound sales cycle. The post Why Transparency Sells Better Than Perfection appeared first on Predictable Revenue.

Revenue 278
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Dear SaaStr: How Do I Convince My CEO that Marketing is Important?

SaaStr

Q: Dear SaaStr: How do I Convince My CEO that Marketing is Important? A lot of CEOs these days do seem to be late to truly invest in SaaS marketing, and most especially, to hiring a true VP of Marketing. I’m just shocked how many CEOs hack it to $5m, $8m, $10m+ in ARR without a true VP of Demand Gen / Marketing on board. Yes, you can get there with hustle, founder-led sales, and chutzpah.

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New at Intercom: Hear all about the next generation of customer engagement

Intercom, Inc.

Intercom was born out of a simple idea – to make internet business personal. And ever since that first release over 10 years ago, we’ve stayed true to that mission. But the technology, market, and customer needs have evolved since then, and for businesses to thrive, they need next-generation tools that are purpose-built to meet these evolving needs.

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10 easy steps to make Chrome faster and more secure

IT World

Gather 'round, kiddos — 'cause it's time for a story. Once upon a time, Chrome was a lean, mean browsing machine. It was the scrappy lightweight kid in a block filled with clunky old blobs of blubber. People had never seen a browser so fast, so thoughtfully constructed! It stripped everything down to the essentials and made the act of browsing the web both pleasant and secure — qualities that were anything but standard back in that prehistoric era.

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SaaS: How They’re Turning Payments Into Profit Centers

Discover how top SaaS companies are earning up to $700k + and zero upfront cost with Usio Integrated Payments.

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2022 Guide to Support Email Templates & Examples

Groove HQ

Get free templates and examples of customer support emails that wow customers, improve retention, and enhance brand reputation. The post 2022 Guide to Support Email Templates & Examples appeared first on Groove Blog.

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That’s a Wrap! Global Executive Forum 2022 Delivers Inspiration, Demonstrations & Conversation

Totango

We were thrilled to bring back our in-person Global Executive Forum last week and have the opportunity to host customer success leaders at the beautiful Carmel Valley Ranch in Carmel Valley, CA. It was refreshing to reconnect with our customers and peers in the customer success community and inspire businesses across the globe with purposeful presentations and product demonstrations, meaningful conversations and fun social interactions. “ It was one of the more productive gatherings I’ve a

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Investing in Flock

Andreessen Horowitz

Being a landlord sounds like a terrific thing, and it has been a powerful path to wealth creation for so many people for centuries. But there are two problems: It’s very hard to just “retire” — owning stocks and bonds. … The post Investing in Flock appeared first on Andreessen Horowitz.

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New Research: All Sales Teams that Forecast Accurately Use this Approach

Sales Hacker

Tired of being in the hot seat trying to explain your forecast to management? Join these experts to learn the do’s and don’t of laser accurate forecasting. The post New Research: All Sales Teams that Forecast Accurately Use this Approach appeared first on Sales Hacker.

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Podcast: What’s the deal with Apple's Studio Display (and who would want it)?

IT World

Users and reviewers have expressed some frustration with the new Studio Display, wondering why its components and software mirror that of an iPhone without touch capability. Apple is known for recycling its products, but is the Studio Display, with its A13 chip and Center Stage camera, too recycled? Macworld executive editor Michael Simon and Computerworld executive editor Ken Mingis join Juliet to discuss what frustrations people have with the Studio Display and who should and should not use

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Beyond the Basics of A/B Tests: Highly Innovative Experimentation Tactics You Need to Know

Speaker: Timothy Chan, PhD., Head of Data Science

Are you ready to move beyond the basics and take a deep dive into the cutting-edge techniques that are reshaping the landscape of experimentation? 🌐 From Sequential Testing to Multi-Armed Bandits, Switchback Experiments to Stratified Sampling, Timothy Chan, Data Science Lead, is here to unravel the mysteries of these powerful methodologies that are revolutionizing how we approach testing.

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Customer Appreciation Day Examples, Ideas, and More!

Groove HQ

Looking to say thanks to your customers and show some love? We've got examples and ideas so you can craft great programs! The post Customer Appreciation Day Examples, Ideas, and More! appeared first on Groove Blog.

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The trouble with hybrid work

IT World

The current thinking goes like this: Hybrid work is a great compromise between requiring all employees to either be in the office full time or requiring employees to work remote full time. Remote work is a great solution because employees can enjoy the convenience and focus of a home office, then go into the office for the real-world collaboration they can only get in person.

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How to Deliver a Magical Employee Experience with Zero-Touch IT

BetterCloud

If you’re a regular here, you’ve seen a lot about zero-touch IT lately. This wasn’t an accident. Customers always tell us that their biggest priority is to create self-service systems that allow users to get what they need while also enabling IT to focus on more strategic initiatives. The key to achieving those goals? A zero-touch IT mindset. But today, I’m going to do something slightly different.

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The Art of IP Warming

CloudKettle

So you have a marketing automation system and you are trying to make a big decision: dedicated IP or shared IP? How do you know what will work best for you? What is the difference between a dedicated IP and a shared IP? What do you have to do to implement your own dedicated IP? […]. The post The Art of IP Warming appeared first on CloudKettle.

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How Investors & Strategic Buyers Evaluate Integrated Payment Strategies

Explore how integrated payment strategies impact investor and buyer evaluations. Payments are more than a feature — they’re a key to long-term success and market differentiation. They help SaaS companies offer seamless user experiences and efficient operations. Investors and strategic buyers assess these integrated payment strategies as a measure of a company's growth potential and sustainability.

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What Is Live Sports Betting And How Do You Make Money On It?

SaaS Metrics

With the advancements in technology, betting has become an exciting new pastime, allowing people to enjoy themselves and make money at the same time. In this article, we will take a look at live sports betting and how you can get involved by making money on it. Live betting against the bookies. Read more. The post What Is Live Sports Betting And How Do You Make Money On It?

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6 Vital Steps To Creating A Revenue-Driving Customer Value Hierarchy

Valuize Consulting

Are Your Cross-Functional Teams Speaking The Same Language? As the Customer Success domain has exploded and earned a seat at the table, the concept of customer value has become ubiquitous in the B2B technology industry. Every C-Suite leader understands, or is asking about, how to optimize creating, delivering and defining customer value across the customer journey.

Revenue 52
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Increase your revenue with these must-have sales KPIs

CloseSaaS

Find out the major sales KPIs for increased revenue + how to answer questions like, "What is my business growth?" & "How is my team performing?

Revenue 52
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Nvidia GTC: Building the digital you

IT World

Disclosure: Nvidia is a client of the author. Nvidia’s GTC conference is my favorite conference because the company doesn’t just talk about what it’s done; it offers up a framework that explains how it will meet needs I often didn’t even realize I had. For instance, this year’s event showcased several demos of technology that can take a video image of you in a videoconference, alter it real time, and allow your image to speak any language while you’re always looking at the audience.

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The Big Payoff of Application Analytics

Outdated or absent analytics won’t cut it in today’s data-driven applications – not for your end users, your development team, or your business. That’s what drove the five companies in this e-book to change their approach to analytics. Download this e-book to learn about the unique problems each company faced and how they achieved huge returns beyond expectation by embedding analytics into applications.

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Introducing Calling on Sequences: multichannel sales outreach at scale

CloseSaaS

NEW Calling on Sequences in Close. Get ready to optimize your team's workflow, remove decision fatigue, and put your best processes on repeat.

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Mar 24 – Customer Success Jobs

SmartKarrot

Role: Customer Success Director Location: Remote, New York, United States Organization: impact.com As a Customer Success Director, you will be delivering world-class support to the top clients. Maintain a balanced proactive/reactive relationship with your assigned accounts. Expand Impact.com’s presence in the client organizations by developing relationships and facilitating strategic review sessions with senior-level people that have decision-making authority.

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Thanks to BlueSnap, Printfection, Salesloft, Subskribe, and WorkOS for Sponsoring SaaStr Annual 2022!

SaaStr

We wanted to give a special shout-out to some of our newest sponsors for SaaStr Annual 2022. At the 8th ever SaaStr Annual, ~200 of the best and hottest companies on earth will go BIG as partners/sponsors. Join these incredible companies to experience all the value of SaaStr! BlueSnap helps businesses accept payments globally. Our All-In-One Payment Platform is designed to increase sales and reduce costs for all businesses accepting payments.

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The Chief Customer Officer’s Guide to Creating a Culture of Customer Delight

SmartKarrot

To grow a business in today’s times, it is essential to retain customers and create a positive word-of-mouth reputation in the market. And for this, it is not enough to just expedite tickets and provide basic product support; you need to exceed his expectations give him a mind-blowing used experience. In other words, you need to delight the customer consistently, repeatedly.

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6 Reasons Why Your Integrated Payments Strategy Could Fail

If you're in the software industry grappling with integrating payments into your business model, understanding where others have stumbled can be a game-changer for your revenue goals. Discover 6 key reasons behind the struggles many face. The challenge goes beyond the technicalities of integrating a payment system; it delves into the strategic oversight of revenue shares, negotiations with payment providers, and the full exploitation of potential revenue streams.

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15 Key Benefits of Account-Based Marketing for B2B Companies

SmartKarrot

To provide you with the background, account-based marketing is a marketing strategy that focuses on creating personalized communications targeted at high-value accounts. For instance, you are a B2B cloud-service provider seeking to sell your services with an established firm that has not switched to the cloud yet. You would want to use an ABM strategy to pitch to them.

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