Tue.Mar 15, 2022

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Leveraging ABM to Reach Prospects That Are Actually Worth Your Time

Predictable Revenue

Simeon Atkins joins the Predictable Revenue podcast to discuss leveraging ABM for more effective sales development outreach. The post Leveraging ABM to Reach Prospects That Are Actually Worth Your Time appeared first on Predictable Revenue.

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Redpoint: SaaS Companies Are Now Worth Less Than Their Historical Norms

SaaStr

SaaS investor Logan Bartlett put together a good summary of the tumult in the SaaS public markets here. I like it because it models out two scenarios — one if the current downturn is like 2008, another if it’s like 2000. Personally, I think it this contraction be less severe than either. Why? While SaaS multiples may have gotten too high, the best SaaS companies are growing faster than ever.

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4 ways to personalize your marketing messaging and boost engagement

Intercom, Inc.

In today’s market, customers expect personalization. According to one report , 66% of customers expect companies to understand their needs and expectations – but say that they’re generally treated like numbers instead. This is a huge wasted opportunity, as research shows that 80% of consumers are more likely to make a purchase when brands offer personalized experiences.

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Crossing 100,000 on Twitter — The Top 10 Top Tweets of All Time!

SaaStr

So the @jasonlk account on Twitter finally crossed 100,000 followers. I’m not sure the most popular tweets are necessarily the absolute best, but it’s still interesting to see what resonated most with folks over the years. Here are The Top 10 @Jasonlk Tweets of All Time! Well, at least so far! #1: First time reporting to a CEO? 3 simple things to learn: – admit your mistakes.

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How Investors & Strategic Buyers Evaluate Integrated Payment Strategies

Explore how integrated payment strategies impact investor and buyer evaluations. Payments are more than a feature — they’re a key to long-term success and market differentiation. They help SaaS companies offer seamless user experiences and efficient operations. Investors and strategic buyers assess these integrated payment strategies as a measure of a company's growth potential and sustainability.

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Scaling Your Customer Success Team? 3 Mistakes to Avoid (And Their Solutions)

Totango

Efforts to scale customer success team activity often fall short because of failure to avoid common mistakes. Your human resources practices, your project management procedures and your technology strategy all need to come together in order for you to scale up without overextending yourself. Mistakes in any of these areas can ripple throughout your organization and doom your efforts to failure.

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Go-To-Market Strategy – Best GTM Strategy Examples for SaaS

User Pilot

Why a go-to-market strategy plays an integral of your SaaS product success? Well. You’ve done the hard work of building a product or a specific feature that people want. The next step is actually getting it to them. This is where the GTM strategy comes in. In this blog post, you’ll learn everything about go-to-market strategies. We will cover what they are, why you need them, and how to create one for your SaaS business using real examples.

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From AE to CEO: Entrepreneurial Life Lessons with Asad Zaman

Sales Hacker

In the 200th episode of the Sales Hacker Podcast, we have Asad Zaman , CEO of Sales Talent Agency (STA), where he rose through the ranks from AE to CEO, earning recognition as Toronto’s Young Professional of the Year (2019). Join us for an entrepreneurial conversation about how to modernize your talent acquisition approach for both high growth and long-term growth. powered by Sounder.

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Investing in Rutter

Andreessen Horowitz

The ecommerce market is on fire, and the growth of online commerce and ecommerce merchants is staggering. In 2022, 21% of sales are expected to be online, up 17.9% in just 2 years. And it’s still early days. . The ecommerce … The post Investing in Rutter appeared first on Andreessen Horowitz.

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Q&A: AstraZeneca CIO Cindy Hoots on Covid-19, collaboration — and change

IT World

Over the past two years, Swedish-English pharmaceutical company AstraZeneca has been at the heart of the response to the COVID-19 pandemic, developing a vaccine and supplying more than 2.5 billion doses to people in 170 countries. Like most organizations, it was forced to shift rapidly to a remote-work model for many of its 70,000 employees when the pandemic struck in March 2020.

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The Big Payoff of Application Analytics

Outdated or absent analytics won’t cut it in today’s data-driven applications – not for your end users, your development team, or your business. That’s what drove the five companies in this e-book to change their approach to analytics. Download this e-book to learn about the unique problems each company faced and how they achieved huge returns beyond expectation by embedding analytics into applications.

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How Spreadsheets are Devaluing Your Business

SaaSOptics

For a growing SaaS company, spreadsheets should be a complementary tool to financial operations, viewed as neither a system nor a system of record for business rules. You can run your SaaS financial operations with spreadsheets, and many do. Spreadsheets are almost free, which makes them the go-to option for startups. But as you grow, those spreadsheets become unwieldy, subjecting your business to serious risk.

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5 ways to save business bucks on the cloud

IT World

I'm on the cloud. You're on the cloud. We're all on the cloud. According to Flexera's State of the Cloud 2022 survey , almost two-thirds of all SMB workloads are now on the cloud. But, as we move more and more of our IT — lock, stock, and two smoking servers — to the cloud, you must make sure you know what you're getting into. Far too many people don't.

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Women in Sales & Closing the Gender Gap

Sales Hacker

Women have overcome incredible hurdles for their careers in professional sales. While we’ve made progress, there’s more distance to go to attain true equity. powered by Sounder. In this episode, Heidi Solomon-Orlick , Founder & CEO at GirlzWhoSell , and Janice B. Gordon , Founder at Scale Your Sales , join the show to discuss what they learned from the stories from women in sales featured in their new book, Heels to Deals.

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Apple's Universal Control delivers big productivity benefits

IT World

Apple’s Universal Control makes it possible to use the same keyboard and mouse to control up to three Macs and iPads (one of which must be a Mac) when you’re at your desk. I think the new feature delivers serious improvements when you need to get work done. Universal Control is now available. Announced at last year's WWDC , the long-awaited usability enhancement for Mac-using iPad owners took months to test and build before it was finally released this month.

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6 Reasons Why Your Integrated Payments Strategy Could Fail

If you're in the software industry grappling with integrating payments into your business model, understanding where others have stumbled can be a game-changer for your revenue goals. Discover 6 key reasons behind the struggles many face. The challenge goes beyond the technicalities of integrating a payment system; it delves into the strategic oversight of revenue shares, negotiations with payment providers, and the full exploitation of potential revenue streams.

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How to Navigate Two Merging Companies as a Leader with Chad Estes

30 Day Leadership

In this episode of the B2B Leadership podcast, best-selling author and leadership coach Nils Vinje speaks with Chad Estes, VP Customer Success at SaaSOptics & Chargify. Podcast highlights: 0:20 - Chad's background - Chad explains his role at SaaSOptics. 2:22 - Chad's first leadership position - He was in B2B SaaS before it was called SaaS. 5:02 - Shifting to a new department - How did Chad pivot from product management to services?

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How to preview and deploy Windows 10 and 11 updates

IT World

Once upon a time, making a choice about how you updated Windows was easy: Let Microsoft decide. The company had a release cycle, and you went along for the ride. Those days seem so quaint now. Today there are multiple “channels” to choose from, with complicated nomenclature. Should you opt for the Windows Insider Dev Channel? Should you update Windows 10 and 11 as soon as new versions are released to the General Availability Channel?

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How to Navigate Two Merging Companies as a Leader with Chad Estes

30 Day Leadership

In this episode of the B2B Leadership podcast, best-selling author and leadership coach Nils Vinje speaks with Chad Estes, VP Customer Success at SaaSOptics & Chargify. Podcast highlights: 0:20 - Chad's background - Chad explains his role at SaaSOptics. 2:22 - Chad's first leadership position - He was in B2B SaaS before it was called SaaS. 5:02 - Shifting to a new department - How did Chad pivot from product management to services?

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Arm to cut up to 15% of jobs following failed takeover by Nvidia

IT World

British chip designer Arm is cutting up to 15% of its workforce, just a month after a $40 billion takeover from chipmaker Nvidia collapsed. Arm CEO Rene Haas, who only joined the company in February this year, told staff on Monday that between 12% to 15% of staff will be made redundant as a result of the cuts, according to an internal memo seen by the Daily Telegraph.

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Monetizing Analytics Features

Think your customers will pay more for data visualizations in your application? Five years ago, they may have. But today, dashboards and visualizations have become table stakes. Turning analytics into a source of revenue means integrating advanced features in unique, hard-to-steal ways. Download this white paper to discover which features will differentiate your application and maximize the ROI of your analytics.

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5 Ways to Optimize ‘Trial to Paid’ Conversion Rate with a Customer Success Tool!

CustomerSuccessBox

Imagine you’re in the peach-selling industry. You’re perfectly aware that your peaches are the best available. And you’d like to show it to others. So you give them a free bite of fruit before they choose whether or not to buy. Some people purchase, while others do not. After sampling one, you find out a technique to convince more buyers to shop peaches.

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7 Must-Have Features of Manufacturing Inventory Software

SaaS Metrics

Investing in the right manufacturing inventory software is essential for any manufacturing business. The right software will help you keep track of your inventory, so you can avoid stock-outs and production delays. There are a few must-have features you should look for when choosing inventory management software for your manufacturing business: 1. Read more.

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A detailed Guide to Differences between Customer Success, Customer Support, and Account Management.

CustomerSuccessBox

Have you been in the dilemma of what these different roles have to change after all? There’s a hell of a lot of distinctness in what they can bring to the organization. Of all, this isn’t about who is the best but rather how each role can be valuable and why you need them. So let’s deep dive into Customer Success, Customer support and Account management.

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The Advantages of a Finned Tube

SaaS Metrics

The most common type of finned tube is called an ‘L’ fin. Its name is derived from the shape of the fin strip, which is formed helically around the base tube. This type of tube can withstand temperatures of 150 to 170 degrees Celsius. These tubes are made of ductile metals like. Read more. The post The Advantages of a Finned Tube first appeared on SaaS Metrics.

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People, Passion & Perfection: The Key Ingredients for an Awesome Product

Need help launching innovative software quickly? Dive into "People, Passion, and Perfection" and unlock the secrets to building excellent products in the digital age. Fast-track your journey with Tech Accelerator: Agile and Cloud-Native for flexibility & scalability AI-powered innovation for faster results Quality at every step for a flawless user experience See real impact across industries: Healthcare: Empower patients and medical professionals with intuitive solutions Education: Transform cla

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Weekly Logistics Report: March 15, 2022

OceanX

Every week we highlight trending news in logistics that may impact your brand’s shipping performance. In this week’s report, we discuss DoorDash’s new ‘return a package’ service, USPS Postal Reform Act, and an eCommerce outlook amid fuel surcharges. Watch the video recap below: OceanX Carrier Network. Transit time remained stable throughout the network.

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Why we invested in Athenian

Point Nine Land

If you take a look at a 50 person sales team, you’ll likely find it to be very data-driven. The team will typically track dozens of pipeline metrics and variables to help: focus on the right leads and allocate them to the right AE create playbooks that increase conversion rates and decrease sales cycle times establish best practices, letting everyone learn from the best AEs forecast revenue performance and profitability If you talk to engineering teams of a similar size, chances are that they do

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How Spreadsheets are Devaluing Your Business

SaaSOptics

For a growing SaaS company, spreadsheets should be a complementary tool to financial operations, viewed as neither a system nor a system of record for business rules. You can run your SaaS financial operations with spreadsheets, and many do. Spreadsheets are almost free, which makes them the go-to option for startups. But as you grow, those spreadsheets become unwieldy, subjecting your business to serious risk.

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Going Global: Key Considerations to Drive SaaS Success Abroad

OPEXEngine

In the first 10 years of the SaaS industry, US SaaS companies didn’t need to go overseas to build highly valuable companies. But that dynamic has changed in lockstep with the growth of the SaaS market. Gartner forecasted that global spending on SaaS applications is easily going to exceed $1Trillion by the end of the decade—if not sooner – and expanding SaaS markets around the world is a big part of that growth.

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Embedded Analytics: A Force Multiplier for Business

The possibilities for embedded analytics to drive real value for businesses, end users, and society are as fascinating as they are limitless. No matter the industry, brand after brand is finding that analytics can be the solution to a multitude of business challenges. Go deep with five insightsoftware customers as they share the details of their analytics journeys and discuss the transformative power of data.

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Mar 15 – Customer Success Jobs

SmartKarrot

Role: Director of Customer Success Location: Remote, United States Organization: Storm3 As a Director of Customer Success, you will manage the post-sale relationship, serving as the primary contact and advocate for day-to-day requests. Establish relationships with clients through proactive communications, issue remediation and performance measurement.

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Why You Need a SaaS Management Platform That Does It All

BetterCloud

SaaS adoption was on the rise well before early 2020. Then, when the pandemic forced us all to work from home, SaaS use exploded. With no time to research or compare tools, SaaS was adopted and deployed at breakneck speed. As each new challenge arose, IT scrambled to find a tool and implement it as fast as possible. For many IT teams, the SaaS whack-a-mole game lasted for far too long, as working remotely for “just a few weeks” became “the new normal.”.

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Product-Led, Customer-Led, Sales-Led, Marketing-Led Growth: What’s Right for Your Business?

SmartKarrot

In SaaS companies, the growth strategy is extremely important. There has been a shift in how businesses work and run. There is a change in how things work from the onboarding process to prospects and customers. A great customer experience is now imperative in the business world. Growth is necessary for any company- be it an early-stage startup or growing one.