Thu.Jul 08, 2021

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How to Build An Early Customer Warning System

Totango

Many of the companies we talk to today all have the same challenge: they are sick and tired of firefighting their customer accounts. Firefighting happens when you don’t have visibility into what is going on in your customer portfolio so you are constantly putting out fires, especially around renewal time. To move away from this pattern, we suggest organizations put in place an early customer warning system that enables their customer success team focus on proactive customer retention.

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LeadGen App Review

The Daily Egg

The aptly named LeadGen App is an exceptional opt-in form builder that comes highly recommended for small to mid-sized businesses. This software combines ease of use, a good selection of form building features and functionality, and fair pricing. Read on to find out if LeadGen fits the bill for your business. LeadGen App: The Good […]. The post LeadGen App Review appeared first on The Daily Egg.

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Dear SaaStr: What’s the Proper Way to Commission Multi-Year Deals?

SaaStr

Q: What’s the proper way to commission a multi-year SaaS sale with increasing ACV each year? There’s no perfect answer here, but at least until you are at $10m+ ARR , my strongest recommendation is align around cash. Later , you will align around bookings (including multi-year bookings), and change the comps plan to align around bookings. But the sucker better is to align around bookings anywhere < $10m-$20m in ARR, really, at anytime when cash still matters.

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Shipway Review

The Daily Egg

Shipway is perhaps one of the lesser-known shipment tracking plugins, but it punches well above its weight class. The plugin comes with a host of features to reduce where is my order (WISMO) calls. Some of its highlights include real-time shipment tracking, customer notifications via email, SMS, and Whatsapp, and a dedicated order tracking page […].

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How Investors & Strategic Buyers Evaluate Integrated Payment Strategies

Explore how integrated payment strategies impact investor and buyer evaluations. Payments are more than a feature — they’re a key to long-term success and market differentiation. They help SaaS companies offer seamless user experiences and efficient operations. Investors and strategic buyers assess these integrated payment strategies as a measure of a company's growth potential and sustainability.

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The 5 Most Popular Sessions at FREE SaaStr Money July 14 — So Far!!

SaaStr

Reg is open for FREE SaaStr Money 2021 next week!! The top sessions will likely change a bit by the time we get there, but here are the Top 5 session so far. Just click on the links / images to sign up for any of them!! #5. “3 Ways Payments Drive Growth for SaaS Companies with Adyen’s COO” Sign up here. #4 “Secrets to Aligning Marketing and Revenue Strategies with Marqeta’s CMO” Sign up here. #3 “The Non-Obvious things about the Future of Fintech with P

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Who BDRs report to & where growth comes from at Lessonly

Predictable Revenue

Kyle Lacy CMO at Lessonly talks about lessons learned while working at a venture capital firm, during an IPO, and through an acquisition by one of the largest software companies in the world to drive revenue. The post Who BDRs report to & where growth comes from at Lessonly appeared first on Predictable Revenue.

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5 Ways E-Commerce Companies Can Use BrickSeek to Increase Sales

Neil Patel

If you’ve heard of BrickSeek, you likely know it’s a powerful tool for consumers, allowing them to track down inventory and find the best deals at big retailers. However, once you scratch beneath the surface, you’ll find out there’s a lot more to BrickSeek. Far from just a customer-facing app, it has a lot to offer e-commerce companies. In this guide, I’m going to explain how e-tailers can start using BrickSeek right now to boost their sales and revenue.

Sales 144
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MetricFire Powers Business Analytics with Baremetrics

Baremetrics

Challenge: MetricFire is a small but mighty team. In order to run efficiently, they needed the right tool to analyze data from Stripe and segment their customers. Solution: They signed up for Baremetrics. Right away, its analytics tools made it easy to calculate key SaaS metrics and segment customers based on customizable attributes. Result: Baremetrics saves the MetricFire team approximately 8 hours a month on spreadsheet maintenance and takes the headache out of transforming data into graphs.

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How to Build an E-commerce Brand Using Instagram When You Have No Followers

Neil Patel

There’s a ton of advice about using Instagram as an effective online marketing tool, but it can be challenging to scale your e-commerce brand on Instagram if you are a new brand without many followers yet. New accounts often have low engagement rates, which can be disheartening, but there are ways to navigate this period strategically. Let’s talk about why Instagram as a marketing tool matters , how it can help you grow your business, and look at effective strategies to grow your e-commerce bran

Branding 144
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The Big Payoff of Application Analytics

Outdated or absent analytics won’t cut it in today’s data-driven applications – not for your end users, your development team, or your business. That’s what drove the five companies in this e-book to change their approach to analytics. Download this e-book to learn about the unique problems each company faced and how they achieved huge returns beyond expectation by embedding analytics into applications.

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How White Space Can Boost Your Landing Page Conversions

Unbounce

Minimalist painter Jo Baer’s Primary Light Group: Red, Green, Blue features three white squares framed with black and colored bands. Thanks to human psychology, the squares look like they’re floating. Image courtesy of the Museum of Modern Art. Primary Light Group: Red, Green, Blue shows you don’t have to cover your entire canvas to make an impression.

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Next Level Sales Rep: How to be an Evangelist of your Product

Sales Hacker

Our panel of experts will walk you through the power of product evangelism in your sales strategy. We’ll cover everything from building relationships and leveraging long-term plays to scaling an evangelist approach for the sales team. The post Next Level Sales Rep: How to be an Evangelist of your Product appeared first on Sales Hacker.

Scale 69
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Solution selling vs Challenger selling: Which is best for your team?

CloseSaaS

Solution selling focuses on understanding deeper needs and building a pitch that adapts to the world of the prospect. Challenger selling involves breaking through misconceptions and pushing prospects to try something outside their comfort zone. Which of these methods is right for you?

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The Customer Success Pyramid

SmartKarrot

Understanding the customer success pyramid is vital for the upliftment of your business. You will have to walk down the lane where your product meets the customer’s needs – a path that wreathes longstanding loyalty and commitment. How do you build that road? By understanding your customers – their expectations, desires, demands and emotions. And history has it – with Maslow’s ‘Hierarchy of Needs’, we saw how simply the basic to complex human aspirations were described and disseminated.

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6 Reasons Why Your Integrated Payments Strategy Could Fail

If you're in the software industry grappling with integrating payments into your business model, understanding where others have stumbled can be a game-changer for your revenue goals. Discover 6 key reasons behind the struggles many face. The challenge goes beyond the technicalities of integrating a payment system; it delves into the strategic oversight of revenue shares, negotiations with payment providers, and the full exploitation of potential revenue streams.

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Beyond Frankencloud: living with your once and future SaaS architecture

CloudGeometry

I suspect that when the legendary Ward Cunningham coined the term “technical debt”, it did not take him long to realize he’d created a monster: “ I am in favor of writing code to reflect your current understanding of a problem, even if that understanding is partial. If we fail to make our program align with what we then understood, we were going to continually stumble.” This definition, to reiterate my prior post on the subject , is most useful when it applies not m

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Jul 08 – Customer Success Jobs

SmartKarrot

Role: Director of Customer Success Location: Lehi, UT, US Organization: Weave HQ As a Director of Customer Success, you will define and optimize the customer journey. Drive high adoption and low churn. Provide a comprehensive 360-degree view into customers’ experience with Weave’s products and services to the rest of the business. Partner with Sales to drive upsell opportunities.

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12 Powerful Email Marketing Software for Marketing Teams in 2021 ??

All that Saas

In this roundup, we are going to talk about some of the best email marketing services and software on the market for effective delivery, automated marketing, and increased outreach & sales. Want to improve your digital marketing? Do you want to build strong customer relationships? You need to switch to emails. According to marketing pros, email is one of the most successful avenues of digital acquisition for businesses today.

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User Management Tool Showdown: Okta vs Auth0 vs Frontegg

Frontegg

SaaS user management is basically the process of managing users, permissions, and roles on an ongoing basis. This involves identifying, authenticating, and authorizing all users for only the amount of access they need or have paid for. Are you in the market for a comprehensive user management solution? We are here to help. This detailed tool comparison will zero in on the top options available today and hopefully help you pick wisely.

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Monetizing Analytics Features

Think your customers will pay more for data visualizations in your application? Five years ago, they may have. But today, dashboards and visualizations have become table stakes. Turning analytics into a source of revenue means integrating advanced features in unique, hard-to-steal ways. Download this white paper to discover which features will differentiate your application and maximize the ROI of your analytics.

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The Future Of Customer Lifecycle Management Technology: The Customer Collaboration Layer

Valuize Consulting

The Time Has Come For Tech-Driven Customer Collaboration. Customer Lifecycle Management technology is traditionally made up of 3 essential layers; the system of customer record, system of customer insight and system of customer action. The knowledge, intelligence and actions generated from these 3 layers have formed the basis of customer-centric decision making across the entire organization.

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The Keys to Effective Sales and Operations Planning

Sales Hacker

Sales and Operations Planning (S&OP) is an ongoing, nonstop process. It requires ongoing effort to ensure each department’s plans align with the company’s vision. But it’s worth it. S&OP creates a simplified company business plan that identifies the resources necessary to achieve a company’s goals. Effective sales and operations planning.