Chargify

OCTOBER 14, 2019

Customer support has always been important in the SaaS industry, but its importance is only growing. . Customers expect more authenticity in their relationships with the companies they do business with — and excellent customer support is perhaps the most critical component of customer relationships. If you’re not providing award-winning customer support, you might find yourself quickly losing your competitive edge.

Merchant Services 68

Merchant Services Customer Support SaaS Scale 68

Tom Tunguz

OCTOBER 14, 2019

We are very excited about open source software. Open source is a powerful distribution mechanism to get software and people’s hands early and easily. In an era where SaaS customer acquisition cost increases monotonically , open source can be a powerful antidote. The other area that we are spending time in is open source at the application tier.

Engineering 180

Engineering Innovation User Experience Acquisition 180

Cobloom

OCTOBER 14, 2019

Early-stage SaaS startups have it tough. When you’re just starting out, it’s hard to reach the right people, and get them as excited about your product as you are. You’re facing three huge challenges: Nobody knows your company. Nobody knows you or your co-founders. Your startup is up against dozens more startups in the crowded SaaS space. Many startups enlist the help of PR firms, to get them the coverage they need to raise the profile of their SaaS product.

Startup 61

Startup SaaS 61

Intercom, Inc.

OCTOBER 14, 2019

I’m a crappy poker player and always have been. Part of the reason for this is I’m easy to read. For a long time, I thought my inability to bluff would hamstring me in sales, but now I see it differently. I’ve come to view authenticity as a kind of sales superpower. Being transparent has helped me connect with customers on a deeper level than would have been possible otherwise.

Software Review 162

Software Review AWS Social Media Machine Learning 162

Speaker: Timothy Chan, PhD., Head of Data Science

Are you ready to move beyond the basics and take a deep dive into the cutting-edge techniques that are reshaping the landscape of experimentation? 🌐 From Sequential Testing to Multi-Armed Bandits, Switchback Experiments to Stratified Sampling, Timothy Chan, Data Science Lead, is here to unravel the mysteries of these powerful methodologies that are revolutionizing how we approach testing.

Innovation

SaaStr

OCTOBER 14, 2019

Are you a company with $20 ARR or more? Perhaps this is the SaaStr event you haven’t (but should’ve heard of) This year, SaaStr is hosting it’s first-ever SaaStr CXO Summit. We’ll be bringing 150+ CIOs, CDOs, CMOs, and 200+ top SaaS and Cloud CEOs. The SaaStr CXO Summit will be an event-within-an-event. From VIP lunches to exclusive content to CXO attendees and matchmaking for one-on-one meetings, we’ll have a packed day of content for attendees.

Cloud 132

Cloud SaaS 132

SaaStr

OCTOBER 14, 2019

Here’s what I did: Recruited a bunch of the rest of the team. Raised the Series A. Closed the initial customers. Got PR in TechCrunch and 20+ other pubs. Spoke at any event that would have me. Handled all the legal, finance, office, and related G&A issues. Created marketing website, marketing collateral. Got out of the office and networked with everyone in the industry that would possibly take a meeting with me.

Business 128

Business Finance Customer Support Marketing 128

ProfitWell

OCTOBER 14, 2019

On this episode of Tradeoffs we talk about remote work. If you don’t already know, Hiten has founded several successful remote companies and is a strong proponent of the model. I’m still a bit skeptical. But the way Hiten talks about how he builds a remote team did a lot to alleviate my doubts. Subscribe and Listen. Going remote requires a shift in how teams traditionally interact.

Development Team Review 72

Development Team Review Technical Review Communication Leadership 72

Zuora

OCTOBER 14, 2019

This story was first published on Telegraph.co.uk by technology reporter Laurence Dodds. “The faster earnings fall, the better off […]. The post Rise of the subscription economy – and what that means for your pocket appeared first on Zuora.

Subscription 51

Subscription Payment Features Technology 51

Kellblog

OCTOBER 14, 2019

Dear Readers, WordPress seems to have “retired” (i.e., de-supported) my blog template (“theme”) without any warning so you may have noticed some unflattering cosmetic changes to the blog. For example, the description is gone from the top, my bio is gone from the right sidebar, several other right sidebar widgets are missing, and the footer containing my copyright and license is no longer there.

Software 41

Software 41

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Payments

Net-Results

OCTOBER 14, 2019

Our philosophy here at Net-Results is that marketing automation should be about two things : Identifying prospects whose timing is changing to your advantage. Building relationships with prospects whose timing is yet to change. The first of these two is all about sales engagement. But really, it’s about t iming. Imagine you’ve been talking to a prospect.

Engagement 40

Engagement Marketing Sales Management 40

ProfitWell

OCTOBER 14, 2019

Today, we talk remote work—does it work? Forbes predicts the future of social, and we take a look at your competition: Are they all they’re cracked up to be? Your top subscription news. Does remote work. work? Do you write about remote work and/or the future of work? That’s what Hiten Shah is asking his followers. Apparently, he and his partner-in-crime Marie Prokopets are working on their next remote work initiative with their company FYI (and want three minutes of your time to get feedback).

Social Media 40

Social Media Scale B2B Subscription 40

Sales Hacker

OCTOBER 14, 2019

55

55

ReSci

OCTOBER 14, 2019

We've had a busy week here at Retention Science! We hosted a webinar earlier this week, and threw an event for local eCommerce executives just last night, right here in Los Angeles. The post Webinar: Conquering the holiday rush – Dominate your holiday ROI in 3 stages appeared first on ReSci.

Retention 11

Retention Business 11

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Revenue

Zuora

OCTOBER 14, 2019

I love Sonos. I’ve had their speakers for years — they sound great, they sync well, and they’re affordable. Sonos […]. The post Sonos Swings And Misses appeared first on Zuora.

8

8

SaaStr

OCTOBER 14, 2019

Hopefully, sometime over the next few weeks, you’ll finish up your model and planning for next year. If not, please try to do it before 12/31 … ??. I’m working on this with several companies I am involved with. My #1 suggestion is this — try to have every single employee that can materially influence revenue have a variable revenue component.

Sales Hiring 101

Sales Hiring Part-Time VPE Venture Capital Banking 101

Andreessen Horowitz

OCTOBER 14, 2019

0/ One view in crypto is that a single blockchain (like Bitcoin or Ethereum) will someday emerge victorious and proceed to dominate all use cases. I disagree. It’s more likely that many networks will emerge as winners in their own … The post Blockchain Architectures for Scaling Applications appeared first on Andreessen Horowitz.

Blockchain 47

Blockchain Scaling 47

SaaStr

OCTOBER 14, 2019

Hopefully, sometime over the next few weeks, you’ll finish up your model and planning for next year. If not, please try to do it before 12/31 … ??. I’m working on this with several companies I am involved with. My #1 suggestion is this — try to have every single employee that can materially influence revenue have a variable revenue component.

Sales Hiring 23

Sales Hiring Part-Time VPE Venture Capital Banking 23

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Payments