Mon.Jun 22, 2020

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5 Tips to Building Rapport on a Cold Call

Predictable Revenue

On the average cold call, you may have fewer than 30 seconds to give prospects a compelling enough reason to continue engaging with you. How can you even begin to forge a relationship in such a short period of time? The post 5 Tips to Building Rapport on a Cold Call appeared first on Predictable Revenue.

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How Common Is It For Founders To Get Some Liquidity in A Venture Round?

SaaStr

These days, if you raise money at a >=$80m-100m valuation, and are oversubscribed, most bigger Silicon Valley VC firms will offer to provide some founder liquidity. And these days, the valuations where it is offered is creeping down a bit as bigger funds do earlier stage deals. It’s not out of the goodness of their hearts. It’s so they can buy more and/or win the deal.

Finance 247
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How to use in-app messaging to retain your best customers

Intercom, Inc.

In-app messaging is a key component of a strong customer engagement strategy – one that reaches users at the right place, at the right time, and is consistent across platforms. With our recent launch of Mobile Carousels , we tapped into the possibility of creating and nurturing better customer relationships through mobile. Here, we take a deep dive on in-app messaging – defining exactly what it is and how to make it work best for your customers.

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Should Both Founders Come to VC Pitches?

SaaStr

Q: Should both founders be at investor pitches, or just one is one? Both own 50% BTW. The CEO should always be at every VC pitch. The other founder? It is nice to have her / him there, especially if she or he can answer certain questions (e.g., product, technology) with special authority. 1+1 definitely is more than 2 with a VC pitch if the +1 is part of the core value proposition — especially after the initial pitch.

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Beyond the Basics of A/B Tests: Highly Innovative Experimentation Tactics You Need to Know

Speaker: Timothy Chan, PhD., Head of Data Science

Are you ready to move beyond the basics and take a deep dive into the cutting-edge techniques that are reshaping the landscape of experimentation? 🌐 From Sequential Testing to Multi-Armed Bandits, Switchback Experiments to Stratified Sampling, Timothy Chan, Data Science Lead, is here to unravel the mysteries of these powerful methodologies that are revolutionizing how we approach testing.

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We run on inclusion: On Pride, allyship, and Black Lives Matter

Intercom, Inc.

This year has unfolded in ways that nobody could have predicted, testing us in all sorts of unprecedented ways. But it’s how we react in the face of adversity that matters – this is how we’re going to mark Pride 2020 at Intercom. At InterProud, our employee group for our LGBTI+ employees and allies, we were hoping to build on the success of last year’s celebrations and events , where we partnered with BeLonG To Youth Services , a charity that does incredible work to support LGBTI+ yo

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Investing in Cedar

Andreessen Horowitz

Most of us can relate to the experience of receiving what appears to be a multi-page medical bill in the mailbox after a “recent” trip to the doctor. Except when you labor through the details of this document, you discover … The post Investing in Cedar appeared first on Andreessen Horowitz.

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Every growth has its thorn

ProfitWell

Today, overall direct-to-consumer growth continues looking good, but alas, every growth has its thorn (s/o MRR Gain). Checkout your index to see what I mean. And, I've also got the deets on some upcoming webinars that'll help supercharge your company's growth. How is DTC growth trending over time? ??7 day +0.99% | ??30 day +4.71% | ??90 day +2.39%. Overall DTC growth continues to increase as we progress through June.

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Taking On Too Much

Casey Accidental

There is always a time in your career where you’re asked to take on more responsibility. This is normally a good sign! It means your manager or CEO or whoever trusts you and seeks you out when problems arise. If you’re like me when I was earlier in my career, you always said yes. I thought of this as moments to increase responsibility, learn new skills, and have more impact.

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Do You Know Where You Stand With Your CEO? Here’s How to Tell

OpenView Labs

Editor’s note: This is an excerpt from Dan Slagen’s new book, Understanding Startup CEOs. Dan is a four-time startup executive specializing in scaling global go-to-market functions from early stage to $100M+ in ARR. With experience in both B2B and B2C at companies such as HubSpot and Wayfair, Dan has built teams across marketing, growth, sales, customer success, business development, and founded and sold a video tech startup of his own.

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How Investors & Strategic Buyers Evaluate Integrated Payment Strategies

Explore how integrated payment strategies impact investor and buyer evaluations. Payments are more than a feature — they’re a key to long-term success and market differentiation. They help SaaS companies offer seamless user experiences and efficient operations. Investors and strategic buyers assess these integrated payment strategies as a measure of a company's growth potential and sustainability.

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13 Benefits of Using Inbound Sales in SaaS

Cobloom

Today's buyers have a wealth of information at their fingertips. Before hitting the purchase button, or talking to a sales rep, would-be customers can: Seek out honest, unbiased customer reviews online, via social media and sites like Capterra. Find competitor comparison tables, and see how your product stacks-up against its rivals. Learn about your business, culture, values and track-record.

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How to Drive Organic Traffic to Your eCommerce Store

Subscription DNA

If you’ve been struggling to drive traffic to your eCommerce store, then you’re not alone. Nearly everyone who sells products online are competing in some… Read more. The post How to Drive Organic Traffic to Your eCommerce Store appeared first on Subscription DNA.

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Want to Achieve Extraordinarily High SaaS Upsell Rates? Key: Get Your Timing Right!

SmartKarrot

To grow exponentially, what must a SaaS company do once it has established its customer base? It must shift its attention from retention to growth. And for successful and sustainable growth, one needs to increase revenue per customer. How does one do this? Either by raising the price of the products for new customers, or upselling to your existing customers.

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Worried About Q3 & Q4? Sales Engagement Tools to the Rescue

Sales Hacker

Overnight, face-to-face demos and sales meetings transitioned to digital connections and distance selling. For some smaller, cloud-focused companies, the switch has been relatively simple. However, for most of us, it’s been notoriously difficult. If pivoting into the digital environment has tangled up your sales strategies , I’m going to share four guidelines that will help you iron things out so you can get back on track.

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The Big Payoff of Application Analytics

Outdated or absent analytics won’t cut it in today’s data-driven applications – not for your end users, your development team, or your business. That’s what drove the five companies in this e-book to change their approach to analytics. Download this e-book to learn about the unique problems each company faced and how they achieved huge returns beyond expectation by embedding analytics into applications.

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What is SaaS: A comprehensive explanation & secrets to SaaS success

SmartKarrot

Often when it comes to defining SaaS in a particular way or so, there are too many ways to approach. But the second we hear SaaS, what does it stand for, what are its benefits and why is it so much the talk of the town, are some of the questions we keep wandering. Nevertheless, this blog is going to help you grab a comprehensive view of the term ‘SaaS’ and some of the best-kept secrets to amplify your business using SaaS.

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Top Day Trading Strategies For Beginners

SaaS Metrics

If you have always wanted to learn more about day trading and how it works, but you never found the time to do your own lengthy research, you’ve reached the right page. We are going to quickly debate the matter of day trading, what it means, who are the most fitted brokers for it and more. Grab your favorite mug of coffee and lets get started!

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10 Examples of how companies use digital customer experience management

SmartKarrot

Source. Digital technology has drastically changed the way companies offer their services and products. But to be more precise it is not the companies that have adopted this way. It is the customers that have brought this change because of the evolving consumer behaviour. Digital customer experience management has become the new norm for companies to interact with their customers.

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9 Onboarding Email Templates to Engage New Users

Baremetrics

Be honest: are your onboarding emails actually getting users excited about your product? The onboarding process is obviously make-or-break if you’re in SaaS. Either your sign-ups stick around for the long haul or those could-be users disappear into the abyss. Meanwhile, it’s oft-cited that ~50% of SaaS users will log into an account and never return.

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6 Reasons Why Your Integrated Payments Strategy Could Fail

If you're in the software industry grappling with integrating payments into your business model, understanding where others have stumbled can be a game-changer for your revenue goals. Discover 6 key reasons behind the struggles many face. The challenge goes beyond the technicalities of integrating a payment system; it delves into the strategic oversight of revenue shares, negotiations with payment providers, and the full exploitation of potential revenue streams.

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What is the SaaS Conversion Rate and How to Improve Upon this Benchmark?

SmartKarrot

All your efforts to drive traffic to your site, and all the visitors to your site will be a waste if you don’t grow as a business. This is regardless of the kind of online business you are in. A high converting site (or product) is as essential to a SaaS business as water is to fish. And that is why it’s very important to constantly monitor and optimise your SaaS conversion rate.

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What is the SaaS Conversion Rate and How to Improve Upon this Benchmark?

SmartKarrot

All your efforts to drive traffic to your site, and all the visitors to your site will be a waste if you don’t grow as a business. This is regardless of the kind of online business you are in. A high converting site (or product) is as essential to a SaaS business as water is to fish. And that is why it’s very important to constantly monitor and optimise your SaaS conversion rate. .

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Jun 22 – Customer Success Jobs

SmartKarrot

Role: Customer Success Manager Location: Bay Area, CA or Remote, US. Organization: Gremlin Gremlin is seeking a CSM who can support their Enterprise customers. Monitor customer health and track product adoption through features used. In this role, you will have to foster a positive customer experience and ensure each customer is maximizing the value they get from Gremlin through successful onboarding and adoption.