Sat.May 08, 2021

Annual Contracts: Maybe Not All They Are Cracked Up To Be

SaaStr

Bigger customers usually leave simply because your product doesn’t do enough. An annual contract gives you 365 days or so to fix that. — Jason BeKind Lemkin (@jasonlk) September 4, 2020. I’ve long been a vocal proponent of annual contracts.

The Beginner’s Guide to Fixed VoIP

The Daily Egg

A fixed VoIP phone system provides a secure and reliable way to make effective phone calls whether you’re a five-person business or manage a whole call center. It’s also a great way to build trust with your prospects and current customers as they recognize your number when you’re contacting them.

Insiders

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Dear SaaStr: How Many SaaS Companies Have 1 Million Customers?

SaaStr

Q: How many SaaS companies have 1 million customers? There aren’t that many companies in SaaS with 1 million paying customers. And customer count varies a lot based on pricing / ACV: Dropbox may have the most customers of any SaaS company — 15m+ at $2B in ARR. More here.

SMB 198

We Are Already Getting Back to In-Person Customer Meetings

SaaStr

Today, I had my first sales call in 13 months where the prospect was in person in the room (all of us were on Zoom)… The 5 minutes at the start of the meeting to get the projector connected made me so nostalgic!!!! — Nick Mehta (@nrmehta) April 21, 2021.

Insiders' Guide to Self-Service Analytics

Self-service analytics are vital for how your users interact and engage with your application. As you explore analytics solutions for your application, see why self-service analytics can prove critical to the adoption and stickiness of your application.