Intercom, Inc.

DECEMBER 6, 2018

SaaStr’s Harry Stebbings recently interviewed our COO about her journey from Intuit to Intercom. Their wide-ranging conversation touched on everything from product market fit to the best hiring approach to the role of COOs. Listen to the episode below. Short on time? Check out the transcript or get the key takeaways below. What attracted Karen to Intercom.

Scale 99

Scale Interviewing Product Marketing Scaling 99

FastSpring

DECEMBER 6, 2018

Struggling to keep up with digital taxes in the global marketplace? You’re not alone. In the U.S., states were initially slow to adapt to digital download taxation, then suddenly enacted a wave of new rules. Venture outside of the U.S. and you have even more complicated rulings around the taxation of digital products. For example, countries under the European Union will apply varying amounts of the Value Added Tax (VAT) on all imported digital goods and services, in the name of fairness to EU se

Software Review 60

Software Review Marketplace as a Service Government Pricing 60

Groove HQ

DECEMBER 6, 2018

When it comes to support, it’s worth hiring the best. Here’s how to write a customer service job description that will help you do it… Editor’s note: This post has been updated for accuracy and freshness. The original version first appeared on the Groove blog on November 11th, 2014 Imagine that there’s a website where […]. The post How to Write a Customer Service Job Description That Attracts Top Talent appeared first on Groove Blog.

Customer Support 68

Customer Support 68

Sales Hacker

DECEMBER 6, 2018

Unless you were living under a rock, sales leaders everywhere woke up this week to the news that Forrester would acquire SiriusDecisions for $245MM in cash. Forrester will help bring SiriusDecisions’ data and consulting tools to new verticals while SiriusDecisions will, in turn, add $100MM in revenue in 2019 and double Forrester’s potential market in strategy from $20B to $40B by opening up B2B industries.

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Acquisition Revenue Healthcare B2C 45

Speaker: Timothy Chan, PhD., Head of Data Science

Are you ready to move beyond the basics and take a deep dive into the cutting-edge techniques that are reshaping the landscape of experimentation? 🌐 From Sequential Testing to Multi-Armed Bandits, Switchback Experiments to Stratified Sampling, Timothy Chan, Data Science Lead, is here to unravel the mysteries of these powerful methodologies that are revolutionizing how we approach testing.

Innovation

BetterCloud

DECEMBER 6, 2018

This post is brought to you by Spoke , the simple ticketing solution for modern IT pros, and is syndicated from IT Kit People. Take a behind-the-scenes look at the desks of IT pros from some of the fastest growing startups in the US. 1.) Brian Farrell: IT Manager, BetterCloud. LG UltraWide Monitor. 15” MacBook Pro. Desk phone. Elgato Thunderbolt Dock.

Wireless 40

Wireless Technology Startup Management 40