CustomerSuccessBox

APRIL 26, 2022

Within the first week, a majority of B2B SaaS companies lose 75% of their new consumers ! Yes, studies have shown that. Also, approximately, 40% to 60% of free trial users will try your product once and then abandon it. This happens because users did not get what they came looking for in that product. So, if you’re a B2B SaaS firm, you might want to consider using customer onboarding software to mitigate these problems.

Onboarding 52

Onboarding Software B2B Retention 52

The Daily Egg

APRIL 26, 2022

ClickUp is a cloud-based project management tool that strikes a delicate balance between providing the right number of features and ensuring affordability. The post ClickUp Review appeared first on The Daily Egg.

Cloud 297

Cloud Management 297

Predictable Revenue

APRIL 26, 2022

Pontus Noren joins the Predictable Revenue podcast to discuss how the outbound sales journey maps to raising investment for your company. The post Increase Revenue by Selling to Investors appeared first on Predictable Revenue.

Revenue 264

Revenue Investment Sales Strategy 264

SaaStr

APRIL 26, 2022

Ok times are tough in the public markets for SaaS and Cloud. But not for Zscaler. It's worth $30B at $1B in ARR, and it's growing an incredible 63%. The key? It's doing that, AND generating $200m of free-cash flow a year. That's the bar today. And it's a high one. — Jason BeKind Lemkin #???????????? (@jasonlk) April 26, 2022.

Scale 219

Scale Cloud Scaling Revenue 219

Speaker: Timothy Chan, PhD., Head of Data Science

Are you ready to move beyond the basics and take a deep dive into the cutting-edge techniques that are reshaping the landscape of experimentation? 🌐 From Sequential Testing to Multi-Armed Bandits, Switchback Experiments to Stratified Sampling, Timothy Chan, Data Science Lead, is here to unravel the mysteries of these powerful methodologies that are revolutionizing how we approach testing.

Innovation

The Daily Egg

APRIL 26, 2022

8×8 is a reliable cloud-based unified communication solution promising SMBs smarter, more efficient ways to connect with customers and employees. It comes. The post 8×8 Review appeared first on The Daily Egg.

Cloud 183

Cloud Communication 183

Intercom, Inc.

APRIL 26, 2022

I’m excited to announce that we have welcomed a new and accomplished member to the Intercom board: Eileen Naughton, previously an executive leader at Google, President of Time Magazine, and General Manager of Fortune. Eileen is a genuine, down-to-earth, exceptional leader, who brings an unusually broad set of experiences across a range of fields and industries.

Healthcare 118

Healthcare Leadership AI Cloud 118

FastSpring

APRIL 26, 2022

Last week, I canceled an annual SaaS subscription (I had three weeks left until renewal). Interestingly, even though I paid for a year-long subscription, the company didn’t let me keep the last three weeks of access to its premium features. As soon as I started canceling, a popup warned me that I’d immediately lose access to all paid features. . “This action will immediately downgrade your subscription.

Benchmarks 114

Benchmarks Churn Payments SaaS Payments 114

User Pilot

APRIL 26, 2022

Want to accelerate your SaaS product but don’t know how to drive adoption? Product adoption isn’t complete until users adopt all the features they need to achieve their goals. As different customer segments adopt your product at different stages of its lifecycle, it is essential to select your product adoption strategies carefully. So, let’s see what you can do to improve feature adoption and ensure a high customer retention rate.

Strategy 98

Strategy SaaS Onboarding Scale 98

IT World

APRIL 26, 2022

There are thousands of software-as-a-service (SaaS) apps on the market, all competing to be number one in a particular category. Consequently, organizations often have a difficult time selecting the right SaaS apps for their specific needs — and they make mistakes that can cost them time and money.

SaaS 97

SaaS Software Marketing 97

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Explore how integrated payment strategies impact investor and buyer evaluations. Payments are more than a feature — they’re a key to long-term success and market differentiation. They help SaaS companies offer seamless user experiences and efficient operations. Investors and strategic buyers assess these integrated payment strategies as a measure of a company's growth potential and sustainability.

Payments

User Pilot

APRIL 26, 2022

Curious about the Pendo Resource Center? This article breaks it down, showing its features, limitations, and available alternatives. Resource Centers are great for providing self-service support. If built well, a good Resource Center will reduce the load on your support and digital product teams. It will even enhance product engagement because the customer will encounter less friction with your product.

Software Review 98

Software Review Onboarding Enterprise Branding 98

Andreessen Horowitz

APRIL 26, 2022

I’m excited to announce that a16z is leading the Series A for Bounce , a marketplace for consumers to access underutilized space in local businesses. Bounce enables consumers to book short-term luggage storage and package retrieval at local businesses–with more … The post Investing in Bounce appeared first on Andreessen Horowitz.

Investment 95

Investment Business 95

IT World

APRIL 26, 2022

Microsoft has more than 180,000 employees in 100 countries. So it knows a thing or two about how people actually work. In its latest study, the Work Trend Index report , the folks in Redmond have found that people working from home don't work from 9 a.m. to 5 p.m. (If you work from home, you know this already, but stick with me….) It's not because people who work from home are lazing around watching Better Call Saul while drinking a beer.

Trends 92

Trends 92

CloudKettle

APRIL 26, 2022

I beg of you. Don’t do it. One might assume that an organization that provides high end resources to enterprises would want to build big complex things. And in some cases that is true – myself and our team overall enjoy solving very complex problems. But we have also been working in the Salesforce ecosystem […]. The post Please do not try to build your own Lead Routing Solution in Salesforce appeared first on CloudKettle.

Enterprise 89

Enterprise Marketing Sales 89

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Outdated or absent analytics won’t cut it in today’s data-driven applications – not for your end users, your development team, or your business. That’s what drove the five companies in this e-book to change their approach to analytics. Download this e-book to learn about the unique problems each company faced and how they achieved huge returns beyond expectation by embedding analytics into applications.

Revenue

Sales Hacker

APRIL 26, 2022

As rough as it sounds to untangle the mess of a 20+ year old CRM, the change management work can be even more of a challenge than the technical side. For companies ready to make an evolutionary change versus an incremental growth change, it’s going to take a complete revision of how to position, equip, and unify sellers into a true RevOps function. Today, TJ Macke , SVP Strategy at Sapper Consulting, LLC , joins the show to help us cut through the glut of technology to know exactly how to delive

Innovation 83

Innovation Consulting Leadership Revenue 83

IT World

APRIL 26, 2022

Jamf has announced a series of significant updates to Jamf Protect, introducing a unique set of technologies designed to make enterprise devices more secure while also identifying and responding to incoming endpoint threats. The company also introduced, Jamf Trust, which aims to make this kind of security simple to use. (The latter is also available for Android and Windows.

Enterprise 81

Enterprise Technology 81

Sales Hacker

APRIL 26, 2022

In this episode, we’ve got Kathleen Booth with us. Kathleen is SVP of Marketing at Tradeswell , where she’s on a mission to empower a new generation of digital-first marketplace brands. Join us for a great conversation about marketing and why you should be marketing to people who aren’t in the market at all, yet. powered by Sounder. If you missed episode 205, check it out here: Changing How You Communicate with Buyers with Shruti Kapoor.

Revenue 80

Revenue Sales Hiring Marketing Marketplace as a Service 80

OPEXEngine

APRIL 26, 2022

It’s no secret that acquiring new customers is expensive. In fact, according to several sources, it can cost up to 7x or more to acquire a new customer than it does to retain an existing one. So why even bother? Well, capturing as much total available market (TAM) makes growing your business through customer acquisition necessary. If your TAM is large, and especially in a competitive sector, continually adding new customers is critical. .

Acquisition 59

Acquisition B2B Benchmarks SaaS 59

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If you're in the software industry grappling with integrating payments into your business model, understanding where others have stumbled can be a game-changer for your revenue goals. Discover 6 key reasons behind the struggles many face. The challenge goes beyond the technicalities of integrating a payment system; it delves into the strategic oversight of revenue shares, negotiations with payment providers, and the full exploitation of potential revenue streams.

Payments

Groove HQ

APRIL 26, 2022

Looking for free Shopify themes can seem like looking for a needle in a haystack. Here are the best ones we found for different types of Shopify stores! The post 14+ Best Free Shopify Themes for 2022 appeared first on Groove Blog.

Customer Support 57

Customer Support 57

30 Day Leadership

APRIL 26, 2022

In this episode of the B2B Leadership podcast, best-selling author and leadership coach Nils Vinje speaks with Maranda Dziekonski, Chief Customer Officer at Swiftly. Podcast highlights: 0:55 - Maranda's background - Maranda explains her role at Swiftly. 2:51 - Keeping perspective - How does Maranda advise people to handle the minutiae of day-to-day work?

Leadership 52

Leadership B2B Development 52

SaaS Metrics

APRIL 26, 2022

As we speak, technology keeps evolving. In this matter, the audio-to-speech technology, if used strategically, can help businesses achieve greatness. Audio-to-text tools deploy artificial intelligence (AI) in order to interpret, process, and respond to a human voice. For instance, consumers can ask a question verbally instead of typing it, and the audio-to-text.

Artificial Intelligence 52

Artificial Intelligence Business AI Technology 52

30 Day Leadership

APRIL 26, 2022

In this episode of the B2B Leadership podcast, best-selling author and leadership coach Nils Vinje speaks with Maranda Dziekonski, Chief Customer Officer at Swiftly. Podcast highlights: 0:55 - Maranda's background - Maranda explains her role at Swiftly. 2:51 - Keeping perspective - How does Maranda advise people to handle the minutiae of day-to-day work?

Leadership 52

Leadership B2B Development 52

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Think your customers will pay more for data visualizations in your application? Five years ago, they may have. But today, dashboards and visualizations have become table stakes. Turning analytics into a source of revenue means integrating advanced features in unique, hard-to-steal ways. Download this white paper to discover which features will differentiate your application and maximize the ROI of your analytics.

Revenue

Valuize Consulting

APRIL 26, 2022

A Cross-Functional Approach To Churn Prediction. Most organizations have a plethora of customer data, but only a few excel at cutting-edge Customer Intelligence. In order to create a true 360-degree view of your customers and produce predictive and actionable customer insights, you need to leverage all the rich data that exists in your organizational ecosystem.

Churn 52

Churn Technical Review Data Retention 52

SaaS Metrics

APRIL 26, 2022

Collaboration is vital to software development. It has many benefits, including improved project alignment between management and developers, more rapid information dissemination throughout the team, increased productivity when people can share their tasks and resources, and visibility of tasks through a distributed source control system. However, engineering collaboration in software development in.

Software Development 52

Software Development Development Software Engineering 52

BetterCloud

APRIL 26, 2022

It’s not conjecture to say that SaaS has changed the way that we work forever. Today, it’s insanely easy to spin up a business-critical document from a web browser and share it with our colleagues. The problem, though, is that it’s insanely easy to spin up a business-critical document from a web browser and share it with our colleagues. It also doesn’t take long for files containing sensitive data to proliferate across your entire SaaS portfolio.

Data 52

Data SaaS Business 52

CloseSaaS

APRIL 26, 2022

The right CRM implementation resources can help you make a more simplified plan, get buy-in from decision-makers, and avoid common challenges.

Management 52

Management Sales 52

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Navigate the complex world of integrated payment partnerships with this essential guide, a treasure trove of insights for software companies. It unveils ten critical red flags to watch out for, from the dangers of hidden fees to the constraints of restrictive contracts. This guide is crucial for identifying potential pitfalls and aligning with the right partners.

Payments

SmartKarrot

APRIL 26, 2022

Role: Director Customer Success – Lending Location: Charlotte, NC, US (On-site) Organization: Ally As a Director of Customer Success, you will establish robust feedback loops and communication channels (e.g., Slack, email, newsletters) with product and customers/customer-facing teams. Develop and own ongoing refinements to playbooks, knowledge base, and operational best practices.

Customer Success 19

Customer Success Scale Technical Review Customer Lifetime Value 19

Intercom, Inc.

APRIL 26, 2022

Since the pandemic, consumer habits have really changed – shoppers have migrated online en masse, their expectations are higher than ever, and brand loyalty is harder to maintain. So, after long lockdowns and with a new type of consumer to appease, how can you ensure that shoppers will still gravitate towards your online store over the competition?

Payment Methods 219

Payment Methods Payment Services Payment Solutions Payments 219

SmartKarrot

APRIL 26, 2022

The impact of customer success in the B2B SaaS industry is prolific. It is not a mean feat when you look at how far customer success has come from the days of its evolution. Today customer success has become inevitable for the success of a B2B SaaS company. Customer success leaders have already spoken highly about the impact of customer success. It is great news for the CS community to see the progress in the customer success field.

Customer Success 10

Customer Success Sales Hiring B2B Onboarding 10