SaaStr

MARCH 1, 2022

Q: Dear SaaStr: Can We Add Termination Charges for SaaS services? Some older companies do this. In fact, we were recently handed a bill like this for a 20+ year old SaaS product bought out by a PE firm. And really, an “auto-renew for another year without notice” clause can basically do the same thing. Threatening a customer that forgets about an auto-renew and has already stopped using you is sort of the same thing.

SaaS 240

SaaS Churn Revenue Pricing 240

Intercom, Inc.

MARCH 1, 2022

We are in the midst of a complete transformation in how companies and customers interact with one another. As all businesses become at least partially digital businesses, customers expect those online interactions with companies to be convenient, effective, and personalized. That sort of engagement between businesses and customers is now happening on a scale that was impossible to imagine not so long ago.

Scale 211

Scale Engagement Scaling Customer Success 211

SaaStr

MARCH 1, 2022

We last took a look at Atlassian at around $2B ARR , and more subtly has changed than you might think. Atlassian has gone almost 100% Cloud since then, and has held up nicely in the overall public markets even as others have taken bigger hits. Perhaps because it combines strong growth with significant free cash flow. At $3B ARR it’s growing 37%, and free-cash flow is running at $800m a year.

Scale 275

Scale Marketplace as a Service Headcount Cloud 275

The Daily Egg

MARCH 1, 2022

Are you a small business owner who is looking for ways to accept credit card payments? If so, you’re in the right. The post How to Accept Credit Card Payments appeared first on The Daily Egg.

Accept Credit Card Payments 183

Accept Credit Card Payments Payment Services Business 183

Speaker: Timothy Chan, PhD., Head of Data Science

Are you ready to move beyond the basics and take a deep dive into the cutting-edge techniques that are reshaping the landscape of experimentation? 🌐 From Sequential Testing to Multi-Armed Bandits, Switchback Experiments to Stratified Sampling, Timothy Chan, Data Science Lead, is here to unravel the mysteries of these powerful methodologies that are revolutionizing how we approach testing.

Innovation

Unbounce

MARCH 1, 2022

Unless you’re looking over your customer’s shoulder, you’re never going to be able to see exactly how they navigate your page. (OK, that’s a bit extreme, but you get the idea.) That’s why your best friend is going to be a little code called click tracking. Click tracking shows where visitors click and how much time they spend looking at each element.

Social Media 140

Social Media User Experience Engagement Metrics 140

Totango

MARCH 1, 2022

Did you know that while women make up more than 50 percent of the U.S. workforce, less than one in five employees in the tech industry are women? Like in most male-dominated industries, there are many reasons for the lack of women in tech, including work culture and gender discrimination issues, a significant gender pay gap, and a lack of female representation in the workplace.

Technical Review 100

Technical Review Leadership Technology Education 100

User Pilot

MARCH 1, 2022

Looking for ways to bring back inactive users for your SaaS? There are multiple channels and tactics you can implement to engage with customers and bring them back. In this article we’ll go over: how to define an inactive user -SaaS- (hint: it’s not just a user that hasn’t logged in). why segmentation and good customer service are key drivers of user engagement. 10 re-engagement strategies you can start implementing right away.

Engagement 98

Engagement SaaS Social Media Churn 98

Chargify

MARCH 1, 2022

Written in conjunction with SaaSOptics. What makes finance teams throw up their hands and say, “I just need a tool that can do X!” The. The post Pros and Cons of Point Solutions for Billing & FinOps appeared first on Chargify.

Finance 86

Finance Pricing 86

IT World

MARCH 1, 2022

A weekend ban preventing Russia from using SWIFT , the world’s largest financial messaging network, appeared to have near immediate and far-reaching economic consequences this week. A rolling series of sanctions from the US and and other nations in recent days have prevented Russia’s central bank from using dollars, euros, and other foreign currencies held in reserve to stabilize the ruble during economic downturns.

Banking 83

Banking 83

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Revenue

Sales Hacker

MARCH 1, 2022

In this episode of the Sales Hacker Podcast, we have Russell Benaroya , Co-Founder and Partner at Stride and author of One Life to Lead , a book he wrote to help others with life design after he transformed his own. Join us for a candid conversation about taking charge of your life and becoming your best self. powered by Sounder. If you missed episode #196, check it out here : How to Fix the Pain Points Around Demoing with Jonathan Friedman.

Acquisition 82

Acquisition Sales 82

IT World

MARCH 1, 2022

With Russia's attacks on Ukraine intensifying, I expect Apple will join the list of companies exiting the Russian Federation. Doing so reflects the company’s commitment to environmental, social and corporate responsibility. Update: Since this article was posted, Apple has ceased selling products via its online store in Russia and published a statement (see below).

Government 72

Government Marketing 72

Sales Hacker

MARCH 1, 2022

People aren’t robots—shocker, we know—and yet the expectation is often for employees to perform without feelings or emotional responses. The best ideas come from open conversations about strategy, and sometimes that means doing some mental masturbation. Today’s guest, Jeff Davis , Associate Director of Business & Brand Strategy at AbbVie , talks with us about the revelations from switching between sales and marketing, how those two departments can work together, and explains what the heck me

Innovation 75

Innovation Revenue Branding Strategy 75

IT World

MARCH 1, 2022

Video conferencing platform Zoom issued a dissapointing forecast as part of its 2022 fourth quarter financial results last night , as some workers start to return to the office and customers slow down their investment in video technology. While quarterly revenue was up 21% year-on-year to $1.07 billion, this represented a deceleration from 35% growth in the previous quarter.

Forecasting 72

Forecasting Revenue Technology Investment 72

Speaker: Margaret-Ann Seger, Head of Product, Statsig

Experimentation is often seen as an aspirational practice, especially at smaller, fast-moving companies who are strapped for time and resources. So, how can you get your team making decisions in a more data-driven way while continuing to remain lean and maintaining ship velocity? In this webinar, Margaret-Ann Seger, Head of Product at Statsig, will teach you how to build an experimentation culture from the ground-up, graduating from just getting started with data-driven development to operating

Development

CloseSaaS

MARCH 1, 2022

Wondering how to keep employees happy in the middle of the Great Resignation? Learn how to retain top talent & think more long-term than your competitors.

Leadership 59

Leadership Sales 59

30 Day Leadership

MARCH 1, 2022

Wayne McCulloch is a model of amazing leadership. In Wayne’s second appearance on the B2B Leadership Podcast, we dove into exactly what a C-Level executive does when joining a publicly traded company. You’ll get to hear a masterclass on executive leadership. All leaders have to place bets, especially those new to an organization. In order to ensure the future success of his organization, Wayne made his first major bet on his people leaders.

Leadership 52

Leadership B2B Investment Development 52

CloseSaaS

MARCH 1, 2022

Kevin Ramani went from building Rovers for Mars to building startup sales processes for hungry founders. Learn about his story & top tips for startups who are ready to scale.

Startup 52

Startup Consulting Scale B2B 52

OceanX

MARCH 1, 2022

Every week we highlight trending news in logistics that may impact your brand’s shipping performance. In this week’s report, we discuss UPS Updates, New Trucks for USPS, and carrier updates in Ukraine. Watch the video recap below: OceanX Carrier Network: Across our network, transit times were very solid across all FFC’s and carriers. All 3-nodes experienced hybrid delivery averages under 3.5 days, via OSM, and all other carriers also beat the preceding week.

Trends 52

Trends Branding 52

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Revenue

30 Day Leadership

MARCH 1, 2022

Wayne McCulloch is a model of amazing leadership. In Wayne’s second appearance on the B2B Leadership Podcast, we dove into exactly what a C-Level executive does when joining a publicly traded company. You’ll get to hear a masterclass on executive leadership. All leaders have to place bets, especially those new to an organization. In order to ensure the future success of his organization, Wayne made his first major bet on his people leaders.

Leadership 52

Leadership B2B Investment Development 52

SaaSOptics

MARCH 1, 2022

Written in conjunction with Chargify. What makes finance teams throw up their hands and say, “I just need a tool that can do X!” . The truth is, it could be any number of things. Between financial statements, cash flow reports, internal audits, and controls, etc., finance teams are responsible for planning the financial roadmap of an organization and keeping everything in balance.

Payment Solutions 52

Payment Solutions Payments Payment Services Payment Features 52

Chart Mogul

MARCH 1, 2022

ChartMogul lost a large number of legacy customers when migrating them to a new pricing model, however, the highly engaged `good fit` customers enabled ChartMogul’s continued growth. Early pricing experiments. ChartMogul’s pricing model was customer-based at the company’s inception. The price you paid for using CharMogul was dependent on the number of customers your business served.

Pricing 52

Pricing Scale Underperforming Technical Team Retention 52