SaaStr

MARCH 9, 2022

Reaching the first billion is a milestone for every SaaS company, so what’s the best way to get there? During his SaaStr Annual presentation, Tom Clayton, CRO of Bill.com, shared his insights and advice for growing revenue streams to maximize business success. . The Five Key Growth Levers. Clayton begins by sharing the key levers that accelerate growth from the $100 million mark to $1 billion.

Revenue 229

Revenue Sales Hiring Leadership Scale 229

Predictable Revenue

MARCH 9, 2022

Leah Chaney joins the Predictable Revenue podcast to discuss why customer success needs to work with outbound sales and be given a seat at the revenue table. The post How Customer Success Generates Revenue appeared first on Predictable Revenue.

Customer Success 205

Customer Success Revenue Sales Strategy 205

SaaStr

MARCH 9, 2022

So DigitalOcean is the quiet Cloud platform that keeps on growing. Focusing on smaller developers, in some ways it’s been a bit overshadowed by AWS, Azure, and Google Cloud. But it’s a great case study on how nailing a niche, and staying focused on a core ICP in a huge market, can pay off. Even if you’re far smaller than the Huge Guys.

Azure 196

Azure AWS SMB Cloud 196

Intercom, Inc.

MARCH 9, 2022

At Intercom, shipping is just the beginning. We iterate, fight for adoption, and keep pushing for maximum impact for our customers and our business. We strive to deliver outcomes as well as outputs to drive real results for our customers. In an episode of our Intercom on Product podcast , our co-founder Des summed up the output vs outcomes relationship in this way: “it’s what you ship versus what happens because of the thing you ship.

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Metrics Acquisition Revenue Churn 152

Speaker: Timothy Chan, PhD., Head of Data Science

Are you ready to move beyond the basics and take a deep dive into the cutting-edge techniques that are reshaping the landscape of experimentation? 🌐 From Sequential Testing to Multi-Armed Bandits, Switchback Experiments to Stratified Sampling, Timothy Chan, Data Science Lead, is here to unravel the mysteries of these powerful methodologies that are revolutionizing how we approach testing.

Innovation

FastSpring

MARCH 9, 2022

Question: What’s the most important page on a software website — other than the homepage? Answer: It’s the pricing page. How do we know? Because we have data from thousands of Saas and software websites. The path to a signup or purchase may include a variety of page views, but it almost always includes the pricing page. In this article, we’ll show you examples from a variety of SaaS pricing pages.

SaaS Payments 122

SaaS Payments Pricing Payments Payment Methods 122

IT World

MARCH 9, 2022

Only 29.1% of IT employees have solid plans to stay with their current employer, according to Gartner's latest Global Labor Market Survey. Depending on where those IT workers are located, that number can be much lower. In Asia, just 19.6% have a high intent to stay in their current job; in Australia and New Zealand, just 23.6% feel the same; and in Latin America, the number is 26.9%.

Marketing 104

Marketing 104

User Pilot

MARCH 9, 2022

What is product usage ? What are the key metrics you should be tracking? How can you harness product usage data to improve user segmentation and boost the growth of your SaaS? You’ll find answers to these questions below. This guide will help you get a basic understanding of different types of usage data and how you can use them to improve your product and user experience.

SaaS Payments 98

SaaS Payments SaaS Payment Solutions User Experience 98

IT World

MARCH 9, 2022

Apple introduced what it calls “one last chip” to the M1 family, the M1 Ultra at its Peek Performance event. I took a slightly deeper look at what this means. Delivering the impossible – it’s a day job. The chip was introduced by Johny Srouji, Apple's senior vice president of hardware technologies. He described the physical limitations to creating chips larger than the M1 Max, explained that the industry generally chooses to make use of dual chips, but described the efficiency loss to that appro

Technology 96

Technology Scaling 96

User Pilot

MARCH 9, 2022

Product communication through in-app messaging is crucial, as it can influence user behavior or promote a new feature. Here are some examples of in-app messaging that will help you make the most of personalized messages and help users feel like you care about their job-to-be-done or JTBD. Let’s get started! TL;DR. In-app messages work well with behavioral segmentation and behavioral marketing since they can be triggered based on segments, events, or when users click on a specific element.

Engagement 98

Engagement Customer Lifetime Value SaaS Onboarding 98

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Explore how integrated payment strategies impact investor and buyer evaluations. Payments are more than a feature — they’re a key to long-term success and market differentiation. They help SaaS companies offer seamless user experiences and efficient operations. Investors and strategic buyers assess these integrated payment strategies as a measure of a company's growth potential and sustainability.

Payments

IT World

MARCH 9, 2022

A funny thing is happening now here in the land o' Android. At a time when you'd think the powerful big dogs of Android devices would be dominating the dojo and leaving little air for anyone else to enter, a series of small, scrappy startups is earning attention among the Android enthusiast crowd as it gears up to enter the arena. By all common logic, these companies oughta be on a virtual suicide mission.

Startup 82

Startup Marketing 82

Sales Hacker

MARCH 9, 2022

In this master class, you’ll learn how to connect with your prospects, create a fun and healthy environment with your outreach and instill a sense of happiness back into those you seek to serve. Gone are the days of pushy sales tactics. Now is the time to give your buyers an experience instead of just another pitch. Stop dragging your buyers into meetings and start influencing a sense of wonder in them to know you and you’re offering better.

Sales 81

Sales Development 81

IT World

MARCH 9, 2022

Apple, Google, and Twitter have now set dates to reopen their offices, signalling both the end of widespread home working and the rollout of “hybrid” remote policies. Like most organizations, each company shuttered corporate offices in accordance with social distancing measures in the early stages of the COVID-19 pandemic in 2020, shifting quickly to support remote work.

Technical Review 77

Technical Review 77

Sales Hacker

MARCH 9, 2022

Sellers ask questions in the community to get help from people who have been in their shoes. . I’m Jeff Swan (Sales Coach & Founder of Outbound SOS) and I’m here to do exactly that. . Every week I’ll take a question from the Sales Hacker Community and share my tactical & practical tips that will help fill your funnel, build your personal brand, and enjoy your work.

Development 80

Development Branding Strategy Sales 80

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Outdated or absent analytics won’t cut it in today’s data-driven applications – not for your end users, your development team, or your business. That’s what drove the five companies in this e-book to change their approach to analytics. Download this e-book to learn about the unique problems each company faced and how they achieved huge returns beyond expectation by embedding analytics into applications.

Revenue

IT World

MARCH 9, 2022

President Joe Biden has issued an executive order outlining a host of new potential regulatory policies for cryptocurrency and digital goods. The order urges a centralization of regulatory enforcement, in an attempt to move away from the current patchwork approach, and lays out twin goals of protecting consumers and mitigating the fiscal and human costs of crypto misuse.

Marketing 73

Marketing Business 73

OPEXEngine

MARCH 9, 2022

R&D is the backbone of any SaaS company, yet to many CFOs, it is still a black box. Most companies track R&D as a % of revenue, and maybe a few metrics about activity, but few CFOs can answer the question of what’s the ROI on their R&D investment. Perhaps even more importantly, what are the levers for improving R&D ROI? How can Finance and Engineering management work together to diagnose weak areas, and shift R&D resources to produce better outcomes for the company?

Software Review 59

Software Review Development Team Review Technical Review Outsourced Development 59

IT World

MARCH 9, 2022

People of color, women, and working mothers are opting for flexible work arrangements at higher rates than their white, male peers, according to a recent Future Forum survey focused on knowledge workers. In the US, white knowledge workers are spending the most time in the office by a significant margin — as much as 17% more time, according to the Future Forum, a consortium launched by Slack in 2020.

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Agile Payments

MARCH 9, 2022

Photo by Ivan Samkov from Pexels.

Payment Solutions 88

Payment Solutions Payment Features 88

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If you're in the software industry grappling with integrating payments into your business model, understanding where others have stumbled can be a game-changer for your revenue goals. Discover 6 key reasons behind the struggles many face. The challenge goes beyond the technicalities of integrating a payment system; it delves into the strategic oversight of revenue shares, negotiations with payment providers, and the full exploitation of potential revenue streams.

Payments

SaaS Metrics

MARCH 9, 2022

Android Push Notifications are a great way to do marketing of your products because they are the most effective tool. Push notifications are a way to interact with your target audience. If they are interrupting, the customers get annoyed so a push notification strategy can succeed if marketers keep in mind the. Read more. The post 5 Push Notification Strategies to Get More Customers and Leads As Well first appeared on SaaS Metrics.

Strategy 52

Strategy Metrics SaaS Marketing 52

Finix Payments

MARCH 9, 2022

As a vertical software company that serves business focussed customers, you play a big part in how your customers serve their customers, and part of that is allowing them to accept payments through your software. Your platform needs to make accepting these payments easy and straightforward, for both your customers (the businesses using your software platform) and their customers (the end consumer).

Payments 52

Payments Payment Solutions Innovation Software 52

SaaS Metrics

MARCH 9, 2022

Over the years, we have witnessed tremendous growth in the SaaS industry. New software solutions appear on the market every day in an attempt to help businesses in fulfilling their goals. The most exhausting day-to-day operations of yesterday are a piece of cake today thanks to great tools that automate, organize, and. Read more. The post SaaS Softwares to Be Aware of When Starting a Business first appeared on SaaS Metrics.

Software 52

Software SaaS Business Metrics 52

BetterCloud

MARCH 9, 2022

In just a few years, the rise of remote work and the explosion of SaaS dramatically changed the way we work. Both trends will impact IT departments in big ways for years to come , leaving CIOs and their teams to face a new (and rapidly growing) set of challenges. Urgent SaaS access requests from remote employees pile in from across time zones, countries, and continents.

Sales Hiring 52

Sales Hiring Software Review compliance Onboarding 52

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Think your customers will pay more for data visualizations in your application? Five years ago, they may have. But today, dashboards and visualizations have become table stakes. Turning analytics into a source of revenue means integrating advanced features in unique, hard-to-steal ways. Download this white paper to discover which features will differentiate your application and maximize the ROI of your analytics.

Revenue

CustomerSuccessBox

MARCH 9, 2022

In the glorious business of the SaaS space, one underlying truth that determines the growth and scaling of the business is that it takes several months to recover the Customer Acquisition Cost (CAC) and get to the profitable zone at a unit economics level. Hence it is essential that the customers continue to subscribe and keep renewing their contracts for the company to be successful.

Customer Success 52

Customer Success Scale Customer Lifetime Value Outsourced Development 52

CloseSaaS

MARCH 9, 2022

Negotiation is part of sales. Learn the 5 types of negotiation, and how to make sure you and your prospect both walk away happy.

Sales 52

Sales 52

SmartKarrot

MARCH 9, 2022

Role: Vice President of Customer Success Location: Orlando, FL, US (Hybrid) Organization: The Garage In As a Vice President of Customer Success, you will manage a portfolio of clients that range in size, complexities, location, and structure. Understand key population health management workflows and develop tweaks to maximize client adoption. Be responsible for identifying critical goals the clients are working to achieve and setting a path to achieve those goals.

VP of Engineering 19

VP of Engineering Customer Success Systems Review Government 19

Tom Tunguz

MARCH 9, 2022

A decade ago, Gainsight championed the creation of the customer success category. People curious and passionate about customer success convened at the Pulse conference to debate customer success. In 2013 and 2015, the discipline’s merits dominated the conversation. Soon thereafter, the most common question became how to build and run a CS team, replacing why start a CS team.

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Customer Success Outsourced Development Technical Support Startup 312

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Navigate the complex world of integrated payment partnerships with this essential guide, a treasure trove of insights for software companies. It unveils ten critical red flags to watch out for, from the dangers of hidden fees to the constraints of restrictive contracts. This guide is crucial for identifying potential pitfalls and aligning with the right partners.

Payments

SmartKarrot

MARCH 9, 2022

Growth-related discussions these days are hurdled between two approaches – 1. Sales-led, and 2. Product-led. A sales-led approach is when all the teams across the company towards one goal – to increase sales within the organization. In this approach, the success of the company depends on the number of sales. On the other hand, a product-led approach is the one where the product is the main driver of the organization’s success.

Scale 10

Scale Sales Hiring Sales B2C 10

SmartKarrot

MARCH 9, 2022

From identifying customer needs to ensuring that the development is going as planned, a product manager holds several responsibilities. Considering the importance of the role, the management and the product team leaders have to be very careful when hiring a PM. However, hiring a PM can be extremely challenging, especially because there is no perfect template to describe an ideal PM candidate.

Interviewing 10

Interviewing Management Leadership Communication 10

SmartKarrot

MARCH 9, 2022

Any B2B SaaS company who seeks to solve a problem takes its content strategy seriously. In some cases, content strategy can ignore aspects like product and its role. Some content pieces do not even talk about the product or offerings. It can be because of multiple reasons like inability to intertwine the product with the content or the fear of being portrayed as sales-y.

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Strategy SaaS B2B Education 10