Wed.Sep 28, 2022

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How SaaS CFOs Can Spend Intelligently in Rough Markets

Sage Intacct

Knowing how to spend effectively in turbulent markets is an art and a science. Accounting software can automate the "scientific" aspects for maximum speed, accuracy, and effectiveness.

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Dear SaaStr: What Do You Look First In Your First VP of Product?

SaaStr

Dear SaaStr: What do you look for when hiring a VP of Product for a B2B SaaS? In particular, the dilemma I’m facing is hiring between a SaaS expert or a target market expert. First, I’d go for a SaaS expert over a domain/target market expert in just about any senior hire — VP Product, VP Sales, VP Marketing. The general reason is this: we overvalue domain expertise.

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Three days. 420 kilometers. Fifteen ZEOs propelled with pedals and perseverance.

Zuora

Beginning at our Zuora office in London and ending at the Paris office, 15 ZEOs undertook the challenge to bicycle […]. The post Three days. 420 kilometers. Fifteen ZEOs propelled with pedals and perseverance. appeared first on Zuora.

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Half of You Are Planning to Raise Prices in 2023

SaaStr

It’s not just you. SaaS is getting more expensive, for a variety of reasons. HubSpot for example, which has been very judicious on holding the line on pricing and ACVs, raised prices 12% for the first time since 2018 — albeit only on new customers: Slack also similarly did its first pricing increase in history recently, of about 10%: Prices are going up in SaaS.

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How Investors & Strategic Buyers Evaluate Integrated Payment Strategies

Explore how integrated payment strategies impact investor and buyer evaluations. Payments are more than a feature — they’re a key to long-term success and market differentiation. They help SaaS companies offer seamless user experiences and efficient operations. Investors and strategic buyers assess these integrated payment strategies as a measure of a company's growth potential and sustainability.

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12 reasons Customer Success teams need training

ChurnZero

This is a guest article written by Todd Eby , founder and CEO of SuccessHACKER. In the business landscape today, Customer Success is a bit of an outlier. It’s newer when compared to more established departments like sales and marketing. It’s quickly growing and best practices are still emerging and changing. One other thing that makes Customer Success particularly unique in an organization: formal Customer Success training, or lack thereof.

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Did We Overeat on Software?

Andreessen Horowitz

It’s been a little over a decade since Marc Andreesen famously declared that software was eating the world. He was right. Now, we’re in a new phase: There is powerful software everywhere we look, and we’ve been consuming it without much regard for the long-term effects. So much so that, today, we’re faced with an. Read More. The post Did We Overeat on Software?

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Apple CEO Tim Cook wants more women in tech

IT World

Apple CEO Tim Cook wants to see more diversity in the tech industry, saying there are “no good excuses” for the continued lack of women in the world’s tech firms. Diversity is good for busines s. This is not an outlier position. Cook is making what is becoming a widely accepted argument that diversity within a business makes that business better. Decisions made and executed by diverse teams deliver better results, as many surveys, such as this one and this one , have found.

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Fashion's Biggest Brands and Retailers are Accepting Crypto Payments: Find Out Why and How They're Doing It

BitPay

The fashion industry is always looking ahead for the next big thing. Now, many brands are finding it in crypto. Learn why crypto is being used inside boutiques and online, and why it's here to stay. Three fashion icons that accept crypto payments These forward-thinking fashion brands and retailers are laying the foundation for a world where digital payments are not only normal, but the standard.

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Jamf touts big boost to enterprise security at JNUC

IT World

Jamf opened its annual JNUC event for Apple admins today with a slew of announcements focused on device management and security, a new Jamf Trust app, further information on its recently announced ZecOps deal and other updates likely to be of interest to Apple IT professionals. The company also committed to supporting Microsoft Device Compliance on Macs later this year, with support for Google’s context-aware zero trust framework (BeyondCorp) on iOS devices in early 2023.

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The Big Payoff of Application Analytics

Outdated or absent analytics won’t cut it in today’s data-driven applications – not for your end users, your development team, or your business. That’s what drove the five companies in this e-book to change their approach to analytics. Download this e-book to learn about the unique problems each company faced and how they achieved huge returns beyond expectation by embedding analytics into applications.

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How To Thrive As A Director In A B2B Business - A Case Study With Melissa Brown

30 Day Leadership

Being a Director in a B2B business is no easy task…. In a startup, you are responsible for everything in your department…. Strategy, execution, personnel, project and client management, etc. In a larger organization, you are primarily responsible for the performance of your team as the organization has systems, teams, and people in place to take care of everything else….

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Teleport over to your client to provide a great customer experience

Upscope

Customer support, onboarding and sales has plenty of moments of tension, confusion and irritation. You can now turn every moment into an opportunity for a great customer experience. How? Do the equivalent of teleporting over and sitting next to them to show them your service, rather than talk at them. Let's say a client has a question about your online service It could be a support request about how to navigate the site.

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Avoid The Downsides Of Data Sampling In Analytics With These 5 Steps

SaaS Metrics

Data sampling isn’t the optimal way to analyze website traffic. Even though we still follow this technique, we cannot escape its downsides. Whether you’re at the top of the tower or just growing on the internet, you need to know that there are options. Here we’re going to see 5 ways you. Read more. The post Avoid The Downsides Of Data Sampling In Analytics With These 5 Steps first appeared on SaaS Metrics.

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Carrier Update: FedEx Pilot Strike, FedEx Increases Fees, West Cost Ports Slow Productivity

OceanX

FedEx. With dissatisfaction still echoing amongst its Ground network contractors, FedEx Express pilots and crew members held an informal picket in front of the New York Stock Exchange on Monday. The pilots are frustrated over the lack of a contract, which has been under negotiation since May 2021. This news follows last week’s announcement where FedEx pulled their full-year guidance and is projecting fiscal quarter earnings well below previous expectations.

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6 Reasons Why Your Integrated Payments Strategy Could Fail

If you're in the software industry grappling with integrating payments into your business model, understanding where others have stumbled can be a game-changer for your revenue goals. Discover 6 key reasons behind the struggles many face. The challenge goes beyond the technicalities of integrating a payment system; it delves into the strategic oversight of revenue shares, negotiations with payment providers, and the full exploitation of potential revenue streams.

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2022 Dreamforce Highlights

CloudKettle

Last week, we had 7 (SEVEN!) team members on the ground at Dreamforce in San Francisco. We are sure that there will be some excellent wrap-ups about all the coolest new features and product releases (like this one and this one), but we wanted to share with you the favourite moments from our team that […]. The post 2022 Dreamforce Highlights appeared first on CloudKettle.

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IT Automation with Zoom

BetterCloud

Since the beginning of the pandemic in 2020, Zoom is now a mainstay of the modern workplace. Today’s Zoom use stats are staggering: there are now over 500,000 business customers , who hold over 3.3 trillion minutes of meetings every year. And let’s not forget webinars—there are now 45 billion minutes of them hosted on Zoom every year now. With IT now responsible for administering and managing hundreds of Zoom accounts, that can add up a lot of tickets.

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How to pick the right DEX tool for the best digital employee experience

IT World

The COVID-19 pandemic dramatically changed the way people work, as working from home became the rule rather than the exception. Moving forward, many companies are continuing to support 100% remote workforces, or they’re adopting a hybrid work model, with some employees working in the corporate office, some working at home, and many splitting their time between the two.

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How To Protect Your Business From Financial Crimes

Agile Payments

(via: [link] ).

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Monetizing Analytics Features

Think your customers will pay more for data visualizations in your application? Five years ago, they may have. But today, dashboards and visualizations have become table stakes. Turning analytics into a source of revenue means integrating advanced features in unique, hard-to-steal ways. Download this white paper to discover which features will differentiate your application and maximize the ROI of your analytics.

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Sep 27 – Customer Success Jobs

SmartKarrot

Role: VP, Customer Success Location: San Francisco, CA, US (Remote) Organization: Panther As a VP of Customer Success, you will lead and mentor the Customer Success teams by investing in the people, processes, and technology. Define a comprehensive strategy that focuses on driving measurable results for the customers. Prioritize programs and investments that help customers increase their ROI from Panther.

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GoTo adds co-browsing functionality to its contact center offering

IT World

GoTo has launched a new co-browsing capability within its contact center, giving agents the ability to securely assist their customers within their web browser and provide more effective help via a single communications and support solution. Most commonly used in customer service scenarios to improve online conversions and experiences, by having co-browsing software in place, agents and customers can collaboratively “browse” a website, web application or mobile app together in real time.

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